Food And Beverage Team Leader - Springfield Retail Centre at Hollywoodbets

A Bonus To Have:

• Computer literate (MS Word and MS Excel)
• Understanding of food controls
• Experience in a supervisory role within the Hospitality/Food and Beverage industry
• A relevant qualification in Food and Beverage (Or a related field)
• A valid Driver’s License

What You’ll Do For The Brand:

• Ensuring internal food and beverage processes are followed.
• Ensuring that the food and beverage department is adequately staffed for the shift.
• Responsible for managing the food and beverage staff during the shift.
• Ensuring internal food and beverage stock management processes are followed.
• Responsible for requesting front of house stock (Kitchen stock, bar stock, etc.) Manage and account for Food and Beverage inventory such as cutlery and crockery.
• Ensuring accurate front of house stock reconciliations after each shift in order account for all front of house stock.
• Ensuring that the GAAP/POS system is always up and running during operational hours.
• Managing Food and Beverage resources during the shift.
• Observing and evaluating staff and work procedures to ensure quality standards service.
• Submitting stock requisitions to the Stock Controller to request front of house stock.
• Conducting a stock count after the shift and completing a stock reconciliation in order to report on and account for variances.
• Ensuring that all wastages and breakages during shift are disclosed and accounted for.
• Ensuring staff meal purchases are being recorded and checking up on issuing to verify the content and quantity.
• Ensuring cash management processes are followed.
• Ensuring shortages are addressed and recovered.
• Rostering of staff taking into account busy periods, events, operating hours to ensure that the Food and Beverage shift is sufficiently staffed and able to meet operational requirements.
• Management of staff in terms of conduct, discipline and performance. Complete disciplinary actions/poor performance process when required.
• Ensuring superior Customer service and Customer experience.
• Ensuring timeous submission of daily, weekly, monthly food and Beverage reports.
• Conduct a meeting before the shift starts to direct the team and provide them with daily briefing.
• Time management of Waitrons/Bartenders.
• Working closely with Food & Beverage Branch Manager to enquire about customer experience and areas of improvement to ensure that Food and Beverage experience attracts and retains Customer/punters.
• Any other ad hoc duties that might be required.
• Ensure time management system is updated per team member daily.
• Make yourself available to assist at other branches, when required.
• Ensure order numbers for any purchase is requested daily.