Available Roles at MTN

Responsibilities
Functional Leadership

• The overall technological design authority of the product with the help of the team/squad
• Responsible for the technical design of the product
• Work with Product Owner to align the roadmap with strengths and opportunities within the technical stack
• Thought partner with the Product owner in story creation and acceptance criteria, and communicate tradeoffs effectively with Designers
• Constantly look for better ways of solving technical problems and designing the solution, not afraid of challenging the status quo
• Provide the team a roadmap for implementing software engineering practices for higher code quality
• Share responsibility with Product Owner for building reusable and scalable components

Strategic input

• Assist in providing input to the Digital Channels and Services strategy, including the MTN SA Omni-channel digital strategy
• Assist in Identifying key changes to digital systems in the future from technological, commercial, business and consumer behaviour perspectives

Collaboration

• Guide project teams on technology strategy related to coding practices, continuous integration and automated deployment
• Anticipate & detect upcoming bottlenecks and production issues proactively and consult teams hands-on towards improved technical solutions.
• Work in collaboration across various teams/squads in order to embed Agile ways of working.

Planning & Delivery

• Develop & manage the timelines of deliverables to ensure efficiency in delivery.
• Articulate and present delivery updates to teams and when required to senior management.

Stakeholders

• Interface with internal and external industry experts to anticipate customer needs and facilitate solutions development.
• Collaborate across functional teams within the Broader MTN SA team to enable the development of solutions necessary to drive the desired business outcomes for customers.
• Survey developers and technical members of the organization to understand their main pain points in the coding and development process

Governance and Risk Management

• Participate in the creation and implementation of functional policies, standard operating procedures and best practices that ensure operational efficiency, accuracy, security, integrity and compliance with relevant laws and regulations.
• Provide insight to the management of partners and ensure all contracts are managed in line with procurement policies and standards, in order to drive compliance to set processes and procedures. Ensure compliance of all digital systems with all regulatory, commercial and business requirements (e.g. Security and integrity of banking systems)
• Ensure system documentation is sufficiently detailed and up to date to ensure business continuity and prevent over-reliance on a few individuals

People Leadership and Organisational Capability Building

• Hold indirect reports accountable for the achievement of business plans and take corrective actions where necessary to ensure achievement of business objectives.
• Instil the Cloud engineering domain knowledge within the technical support team.
• Lead, develop and coach the team
• Act as an ambassador and role model for the Technology by living the brand values and vital behaviours.
• Make environment the best place to work.
• Improve the employee engagement through the GCA/Sentimeter.
• Participate in the attraction, development and retention of Planning and Engineering talent.
• Assist in ensuring a culture of continuous evaluation and improvement.
• Drive a culture of high performance, accountability and consequence management.

Financial Management

• Supporting the head with digital systems expenditures in line with agreed budgets
• Support in obtaining approval for digital systems equipment configurations to be ordered from suppliers including cost control and full lifecycle costing
• Support the head in identifying and eliminating non-contributory expenditures

Qualifications
Education:

• B.Sc Computer Science or BEng (Electronic)

Experience:

• Minimum of 5-8years’ experience in area of specialisation; with experience in supervising/managing others
• Experience in Continuous Integration/Delivery
• Proficient in development languages
• Proficient in Mobile Application development
• Experience working in a medium to large organization
• Experience in Agile Development, with specific Solution Architect (or similar) experience preferred
• Understands relationship with Product Owner, Scrum Master, Design Lead and rest of technical team
• Experience in developing and scaling high-quality eCommerce tech platforms in cross-functional product teams

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Responsibilities

• Lead & Inspire: Guide a dynamic team of Visual Designers and UI Designers to develop visually compelling products that are both brand-aligned and user-focused.
• Creative Direction: Drive the creation of design solutions across digital touchpoints, including websites, apps, social media, and marketing collateral.
• Hands-On Problem Solving: Take an active, hands-on approach to solving design challenges. Whether it’s refining layouts, reworking interactions, or developing innovative visual solutions, you’ll roll up your sleeves to address obstacles and ensure the delivery of high-quality, user-centered outcomes.
• Collaboration: Work closely with UX, Motion, and Digital Designers, ensuring seamless integration of visual and functional design elements.
• Innovation: Explore cutting-edge design trends and technologies, constantly pushing boundaries to elevate our design output.
• Brand Stewardship: Ensure all designs reflect the Telco brand’s visual identity while also being flexible enough to adapt to specific project needs.
• Project Ownership: Manage design projects from concept to completion, including providing feedback, ensuring quality, and meeting deadlines.
• Team Development: Mentor and develop the skills of your team, fostering an environment of creativity, learning, and growth.

Qualifications

• Education: Bachelor’s degree in Graphic Design, Visual Communication, or a related field.
• Experience: 8+ years of experience in a design environment (studio or agency), with at least 3 years leading a team.
• Design Mastery: Strong graphic, UI, and interaction design skills, with an impressive portfolio showcasing responsive web design, mobile apps, motion graphics, and branding.
• Tools: Proficiency in Adobe CC Suite (Photoshop, Illustrator, XD, After Effects), and experience with design tools such as InVision, Sketch, or Figma.
• Hands-On Approach: Proven ability to jump into the design process to resolve visual and interaction challenges, driving projects forward with innovative, real-time solutions.
• Communication: Excellent ability to articulate design concepts to both the team and stakeholders, offering clear, actionable feedback.
• Creative Problem Solver: A deep understanding of user-centered design, visual hierarchy, and interaction principles.
• Strategic Vision: Ability to connect the dots between business objectives and design goals, balancing creativity with commercial insight.
• Collaboration: Comfortable working across different disciplines and geographies, with experience managing stakeholders in a fast-paced environment.