Available Roles at Sages

Job Description    

• The Intern role is intended developing technical solutions to business problems in the Financial Management and Accounting sector. The role’s primary objective is in helping both current and prospective customers conceptualise solutions to business challenges. The process entails analysing and recording challenges, conceptualizing solutions based on the Sage suite of solutions and presenting the proposed solutions back to customers and stakeholders. The role will include product demonstrations, as well as building “Proof of Concepts”. The role will entail travelling to customers throughout Africa and ME.

Key Responsibilities    

• To attend discovery meetings with potential Clients to determine technical and business requirements and ensuring that all necessary information is collated prior to producing a solution
• Conceptualize and build solutions within Sage Intacct and supporting software to address customers’ requirements
• Provide technical solutions in a professional manner and to agreed timeframes
• Create and confidently deliver technical presentations internally and externally
• Be able to articulate both the Sage Intacct and Cloud Native Value Proposition
• Create and perform product demonstrations including general overview, as well as vertical specific solutions (Intacct verticals)
• Deliver training on solutions and provide product support to channel partners and internal stakeholders
• Create internal design configuration documentation including technical explanations and PowerPoint presentations
• Work with Product Marketing, Product Management and Product Engineering to provide feedback on issues with current product and provide input around new features • Builds productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities
• Perform technical development for bespoke solutions as part of a design and development framework
• Able to understand business drivers and risks involved to the customer and to Sage
• Sell technical solutions to the customer with professionalism and enthusiasm
• Provide accurate and timely management information, to include - activity reports, bid reviews, project forecasts, KPI’s
• Adhere to the Company’s Quality and Business Processes Skills, know-how and experience:

Must have:

• BCom or equivalent in Finance or Business
• Strong analytical skills
• Strong presentation/demo skills
• Experience managing multiple stakeholders and deadlines
• Must know how to handle confidential information and be discreet
• Strong verbal and written English communication skills
• Prepared to travel globally

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Job Description    

• A Client Services consultant’s primary responsibility is to deliver excellent customer service, capture and maintain accurate information on the Sage Pastel customer database, to provide accurate & complete information to our customers as it is a highly pressurised environment. The Client Services department will provide registration codes telephonically,chat & via email correspondence for the various Pastel packages.

Key Responsibilities    

• Ensure you meet your Key Performance Areas and Benchmarks with regards to your daily performance and quality of service provided to our client base
• 9 Hours LID per day (Including comfort and lunch)
• 7min AHT to be achieved daily
• 28 ACD Average daily
• 1hr30 aux to be achieved by each agent (this excludes 1hr lunch time)
• 90% FCR ( In line with FCR PP document)
• >80% to be achieved on AfterCall Surveys feedback
• <2min hold times
• >80% Service level to be achieved off peak times & 60% during peak times
• Registration knowledge and rules are required & are to be maintained to assist with the following Sage Pastel Products:
• Pastel Xpress Start Up
• Pastel Xpress
• Pastel Partner / Partner Advantage /Flex
• SDK
• Pastel My Business & Invoicing
• Pastel Legal Write
• Resolving clients’ queries telephonically and via email/chat with the following criteria:
• Inbound calls answered within 30 seconds
• Messages returned within 1 hour during off peak times and 2 hours during peak call volumes (Year End & Product Releases)
• Emails to be replied to within 24hrs.
• All inbound incidents received through Netadmin/Evolution are to be completed by the close of business except in unavoidable situations
• 5% or less on Abandoned Calls during off peak times and 10% during peak times
• Ensure that necessary troubleshooting has been done to achieve first call resolution on all calls
• Ensure professional customer service is provided on each call as per QA policies and procedures
• All policies and procedure need to be adhered to within the Support department and that of Sage Pastel

Administration

• Capturing accurate and clear information of all interactions and troubleshooting with clients on Netadmin\CRM of which are saved on the clients account. Should Netadmin not be available, In a case where both systems are unavailable interaction should be logged on Microsoft Word and updated once systems are up and running
• Ensure that all incidents are actioned and resolved timeously, with no escalations
• Submitting documentation as and when required relating to the product or within the KPA structure
• Completing of all tasks in your deadline schedule i.e. Bonus Calls, any adhoc projects assigned
• Maintaining the customer database by updating and capturing customer details with reference to the Client Services department rules
• All policies and procedures need to be adhered to within the Support department and that of Sage Pastel
• Training, Assessments, Coaching & Meetings
• Attending required Training and Coaching sessions
• Achieving at least 85% for coaching sessions as per relevant policies and procedures

Ensure you attend all mandatory meetings

All policies and procedures need to be adhered to within the Support department and that of Sage Pastel

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Job Description    

• As the Practice Success Consultant Intern for Sage Africa Middle East, you will be responsible for account and stakeholder management for new and existing accounting practices. This role involves a mix of administrative tasks, client communication, and project support, providing an excellent opportunity to learn the ins and outs of account management in a dynamic business environment.

Key Responsibilities:

• Client Relationship Management:
• Assist in maintaining positive client relationships through regular communication and support.
• Help address client inquiries and resolve issues in a timely and professional manner.

Project Coordination:

• Support the account management team in coordinating and executing client projects.
• Track project timelines, deliverables, and budgets to ensure projects are completed on schedule and within scope.

Administrative Support:

• Prepare and maintain accurate records of client interactions and project details.
• Assist in the preparation of reports, presentations, and other client-facing documents.

Key Responsibilities    

Administration

• Maintain accurate records of new signups, vetting responses and all campaigns

Lead Management

• Ensure 24 Hour allocation of leads to the team
• Track the leads progress and update the FY24 Insights working sheet

Event / Lead Gen

• To run and generate events / campaigns for lead generation
• Data management of leads generated from events, manual databases and all other leads sources.

Work culture and behaviors.

• Attend 5 days of Sage foundation a year
• 360-degree reviews - positive culture and work environment

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Job Description    

• Excellent written and oral communication skills.
• Ability to work in a team and independently.
• Organizational skills and attention to detail.
• Proficiency in IT tools (MS Office).

Personal qualities:

• Dynamism and motivation.
• Initiative and proactivity.
• Ability to manage multiple tasks simultaneously.

Key Responsibilities    

• We are seeking a motivated and dynamic Sales Agent Intern to join our sales team. In this role, you will assist in driving sales initiatives and achieving our sales objectives while fostering strong relationships with our clients.
• Your contributions will be pivotal in expanding our customer base and enhancing customer satisfaction through effective communication and administrative support.

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Job Description    

• We are seeking a motivated and dynamic Sales Agent to join our sales team. In this role, you will assist in driving sales initiatives and achieving our sales objectives while fostering strong relationships with our clients. Your contributions will be pivotal in expanding our customer base and enhancing customer satisfaction through effective communication and administrative support.

Key Responsibilities  

Sales Support:

• Assist the sales team in achieving their sales objectives by proactively participating in sales efforts.
• Engage in prospecting new customers to expand our market presence.
• Prepare, present, and follow up on offers to potential clients.

Customer Relationship Management:

• Respond promptly to customer inquiries via phone, email, or in person to ensure outstanding service.
• Efficiently resolve customer problems and complaints, maintaining a professional demeanor.
• Maintain and update the customer database to ensure accurate records.

Sales Administration:

• Process and follow up on customer orders, ensuring timely delivery and satisfaction.
• Assist in the preparation of sales reports to track performance and identify opportunities for growth.

Campaign Support:

• Assist in the development and execution of campaigns that align with sales goals.

Qualifications:

• Strong communication and interpersonal skills.
• Previous experience in sales or customer service is a plus.
• Ability to work collaboratively in a team-oriented environment.
• Proficient in MS Office Suite.
• A positive attitude and a passion for exceeding customer expectations