Available Roles at Vodafone Global Enterprise

Role Purpose/Business Unit:

• Vodacom has embarked on an exciting journey building a system of advantage using connectivity, technology and lifestyle applications for its customers. Forming the centre of this exciting strategy will be the Vodacom lifestyle App – Vodapay.
• This application will allow consumers to manage multiple lifestyle Apps within one specific application consisting of an eco-system of 3rd party partners, vendors and other applications. The Vodapay App consist of varied capability – one of which being a promotional engine / in-app campaign management platform.
• The successful incumbent will be responsible for leading a squad of commercial, analytical and technical resources to build out the capability and use the promotional engine to construct and execute on different contextual campaigns. The incumbent will be responsible for adoption and utilization of the application within the Vodacom customer base and ensure repeat usage of the application by its customers.
• Furthermore, the successful incumbent will be responsible to set strategic direction for the team with the longer term goal in mind of creating a new revenue stream for Vodacom Financial services through offering always-on-marketing as a service for partners within the super App ecosystem.

Your responsibilities will include:

• Build and design the optimal team structure required to execute on the Vodapay personalization mandate in the medium and short term.
• Plan / motivate and manage Opex and Capex budget required to support the team and capability.
• Set over-all targets and strategic direction of the team aligned to the over-all mandate given by the Managing Executive.
• In the immediate short term (working with the technical resources) ensure an operational mature commercial and analytics team is ready for the Super App launch date.
• Plan, Build and Execute on different campaigns and Vodapay customer lifecyle communications to drive App adoption and continued utilization.
• Use advanced analytics and segmentation to drive personalized offers, rewards and communication to Vodacom customers within the Vodapay Application.
• Take full accountability of operational and reward innovations to ensure a stable campaign platform and cost budget of rewards are met.
• Engage with Senior executives to set reward cost budgets and other requirements backed by detailed and succinct business cases.
• Ensure the squad provides best-in-class campaign execution through A/B testing and other campaign standards.
• Report back to senior executives on progress and performance of the squad with future outlook of commercial plans.
• The Product Owner is a member of the team and represents the customer
• Own, drive, and focus the team on delivery of business value and content
• Develop and define user stories and acceptance criteria from the feature and capability roadmap defined by Tribe Leads
• Rank and prioritize user stories and add them to the team backlog for sprint development, conveying a clear vision of what is required to be built
• Accept all deliverables against defined user stories and acceptance criteria
• Engage stakeholders for communications and decision making
• Participate in retrospectives to identify improvement opportunities
• Acts as single point of business contact for the DevOps team
• Manage the financial plan for the delivery team, providing forecasts

The ideal candidate for this role will have:

• A relevant 3-year Degree or National Diploma in essential and
• A minimum of 8 years’ relevant experience essential in a commercial or executive role inclusive of experience in an operations role.
• MBA / Similar postgraduate degree or qualification will be advantageous.

Core competencies, knowledge and experience:

• Natural “servant” leader with excellent written and verbal communications skills to drive alignment with the product vision
• Strong business acumen with in-depth understanding of the contribution of the domain to the wider digital and traditional business strategy.
• Excellent collaboration and stakeholder management skills across the business and technical domain.
• Understanding of both the current Telecommunications and digital services market and emerging business trends.
• Strong drive on target achievement and large project implementations.
• Seasoned and mature individual with proven track record on stakeholder engagement and operating in complex matrix structures.
• Deep knowledge of telecommunications and revenue dilution management.
• Deep knowledge and operational experience of automated campaign management platforms.
• Experience in leading teams and/or squads within an Agile ways-of-working.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 12 May 2026. 

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Role Purpose/Business Unit:

• The ideal candidate is a decisive operational leader with deep experience in high‑severity incident response, war room leadership, stakeholder escalation, and service recovery in complex technical environments.
• You will be responsible for establishing full situational visibility, coordinating cross‑functional teams, and continuously improving how the organisation manages and resolves major incidents.

Your responsibilities will include:

• Provide clear end‑to‑end leadership for all P1/P0 incidents, ensuring rapid restoration of services.
• Establish, lead, and control War Rooms for critical outages to ensure focused and coordinated recovery efforts.
• Drive structured Boiler Room sessions during prolonged instability or post‑incident to accelerate recovery and action closure.
• Drive escalation to internal stakeholders to ensure rapid decision‑making, timely resource mobilisation, and executive visibility.
• Deliver clear, concise incident communication to executives, technical domains, business teams, and customer‑facing units.
• Produce high‑quality incident reports and management‑level trend reports covering MTTR, recurring issues, and service impacts.
• Lead Post‑Incident Reviews, ensuring robust RCAs and tracking corrective and preventive actions to closure.
• Ensure consistent execution of the Major Incident Management process across all domains.
• Collaborate closely with Problem, Change, Fault, and Event Management to strengthen end‑to‑end incident lifecycle maturity.
• Use dashboards, analytics, monitoring tools, and collaboration platforms to drive visibility and reduce MTTR.
• Maintain strong cross‑functional partnerships with Network, IT, Cloud, Vendors, and Business units for coordinated incident response.
• Identify patterns and risks leading to major incidents and contribute to service reliability and resilience improvements.
• Build, coach, and manage a high‑performing team of Major Incident Managers, ensuring 24/7 operational readiness.
• Promote a culture of accountability, structured execution, and continuous improvement.

The ideal candidate for this role will have:

• Degree/3‑year National Diploma or degree field related (Essential)
• ITIL Foundation or higher (Advantageous)
• Certifications in service operations, incident leadership, or operational excellence (Advantageous) 

Core competencies, knowledge, and experience:

• Critical thinking and problem solving
• Strong analytical and decision‑making capability
• Clear and confident communication
• High collaboration and stakeholder engagement
• Leadership under pressure
• Customer‑centric mindset
• Ability to drive clarity and structure during crises
• 5+ years experience in Telecommunications, Technology Operations, IT Operations, or related real‑time service environments. (Essential)
• 3+ years experience in Major Incident Management, Incident Command, or Operations Command Centre leadership (Essential)
• Proven experience running War Rooms and/or coordinating high‑severity technical incidents (Essential)
• Experience working with cross‑functional technical teams (Network, IT, Cloud, Digital, Enterprise) (Advantageous)
• Strong understanding of ITIL processes (Incident, Problem, Change, Event) (Advantageous)
• Experience with operational dashboards, monitoring platforms, and collaboration tools (e.g., ServiceNow, Remedy, Teams bridge management, analytics dashboards) (Advantageous)
• Background in reporting, RCA facilitation, and executive communication (Advantageous)

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 12 May 2026

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Role Purpose/Business Unit:

• To lead Vodacom Business sales at Group level, with accountability for sustained and profitable growth, consistent execution, and strong sales performance across OpCos.  
• The role turns Group strategy into practical, repeatable sales operating models across channels, segments, bid management and GTM execution, enabling markets to perform consistently at scale while adapting to local conditions.
• It works closely with OpCos and Group teams (product, HR, finance and technology) to set standards, make trade‑offs, remove blockers and drive sales transformation.
• A core focus is building strong sales capability, disciplined performance management and effective governance, ensuring markets learn from each other and use data to drive performance.

Your responsibilities will include:

• Sales Operating Model & Standards: Define and enforce sales frameworks, channel models, and execution standards, including what is non-negotiable vs locally adaptable.
• Sales Performance & Governance: Set KPIs, governance cadence, and lead performance reviews with authority to trigger and direct corrective actions.
• Sales Transformation Execution: Drive delivery of sales transformation programmes across markets, intervening to unblock and course-correct where needed.
• Sales Capability & Organisation: Define target sales structures, dimension roles, and set capability standards across OpCos.
• Cross-Functional Commercial Alignment: Set requirements and resolve trade-offs across product, finance, HR, and technology to enable effective, scalable sales execution.

The ideal candidate for this role will have:

• Matric – Essential 
• Bachelor’s/Master’s degree in Business, Engineering, Computer Science, or related fields - Essential
• An MBA or other master’s level post-graduate studies – Advantageous 
• Minimum 8 years senior level experience in telecommunications, ICT and enterprise/B2B sales environments, with a strong track record of delivering profitable growth and sales performance at scale
• Minimum of 5 years’ experience in senior sales leadership or general management roles, preferably across multiple markets or business units
• Demonstrated experience leading complex sales organisations, managing senior stakeholders, and driving large scale sales or go to market transformation

Core competencies, knowledge and experience :

• Sales System Design & Scaling: Ability to translate strategy into practical, implement-able and repeatable sales operating models.
• Execution Leadership & Delivery: Proven ability to drive adoption and delivery of transformation initiatives, holding teams accountable and ensuring outcomes at pace.
• Commercial & Performance Acumen: Strong understanding of sales economics, with deep commercial experience across connectivity and platform‑based services, and the ability to diagnose issues and improve performance.
• Enterprise Sales Methodology Mastery: Deep, hands‑on experience in B2B and telco sales cycles, value‑based selling and complex bid environments, with the ability to embed, coach and reinforce effective sales practices.
• Cross-Functional Influence & Decisioning: Ability to align and challenge OpCo & Group teams, make trade‑offs, and resolve constraints to enable effective, scalable sales execution.

Closing date for Applications: 13 May 2026

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Role Purpose/Business Unit:

• Perform transmission network high level support (DWDM, IP/MPLS, fibre & synchronisation) including network recovery and vendor management. Deliver insights toward performance improvement and automated network solutions in the transmission domain to improve network performance, supplier performance, availability, and customer experience.

Your responsibilities will include:

• Provide high level support to all regions within SLA incl. standby duties.
• Conduct special investigations and network recovery on high impact network failures.
• Compile pro-active maintenance reports through network performance analysis.
• Analyse and produce root cause analysis report in conjunction with suppliers.
• Develop project plans to support network improvement opportunities with respect to transmission network.
• Track performance and meet with suppliers monthly to improve on delivery, support & MTTR.
• Provide support and ensure quality standards on acceptance (ATP).
• Maintain transmission engineering master plans.
• Perform knowledge sharing when required.

The ideal candidate for this role will have:

• B-Tech degree Electrical or Electronic Engineering or IT related degree.
• Minimum 10 years’ working experience in a Telecommunications environment.
• Minimum 5 years exposure in troubleshooting large DWDM and IP networks.
• Programming training (C# , Python and JavaScript) is advantageous.
• Alignment with Vodacom SPIRIT values.

Core competencies, knowledge, and experience:

• The ability to lead and operate within a team structure.
• Expert understanding and experience in DWDM network.
• Good knowledge & experience in the Optical Fiber technologies, and Synchronization.
• Good understanding of routing and transport protocols (BGP, OSPF, IS-IS, MPLS etc.).
• Project Management skills & MS Office knowledge.
• Troubleshooting skills.
• Analytical thinker & solution oriented resilient planning & implementation.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 16 May 2026 

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What you’ll do

Role purpose: 

• The responsible for the complete technical operations end-to-end service providers contract performance management and is responsible for overseeing the process of identifying the appropriate service providers and ensuring that all service delivery compliance requirements are aligned with the technical and commercial requirements of the specific TowerCo technical operations business unit and the related needs of the organization.  
• This role requires the ability to closely work with various stakeholders, including legal, finance, supply chain management, health and safety, information and technology and other compliance departments to ensure effective service delivery. 

Who you are

Key accountabilities and decision ownership: 

• Ensure the integrity of tower infrastructure by implementing the tower analysis and modification program, as well as the tower maintenance and rectification program.
• Drive effective negotiations in establishing agreements with contractors and customers.
• Identify and escalate where necessary, risks associated with tower infrastructure and  provide risk mitigation solutions. 
• Develop, update, improve and implement quality assurance processes for new build and operational activities.
• Working with other areas in operations and project department to ensure that all tower related works by contractors are adequately monitored for compliance with quality  standards.
• Ensure tower infrastructure and customer equipment databases are maintained.
• Maintain detailed knowledge of tower infrastructure service contracts and warranties.
• Prepare and manage budgets for tower maintenance activities.
• Establish team goals and develop tracking metrics to ensure that expectations and service  levels are being met and provide regular status reports to the Head of Operations.
• Foster and manage relationships with both internal and external customers and answer any tower infrastructure related questions they may have.
• To review and analyse tower maintenance reports as submitted by vendors and other MAST partners. 
• Provide technical direction to maintenance contractors during execution of works.
• Monitor tower maintenance works and deliverables to ensure that maintenance contractors execute their duties in accordance the terms of the Tower Maintenance Agreement, for both owned and managed sites.
• Review tower structures and foundations using hand-calculations, tower analysis software and other accepted engineering methods.
• Monitor tower maintenance and rectification work to ensure that they are completed in a timely manner.

Other responsibilities. 

• Ensure on-site liaison is done with maintenance contractors at the regional and central levels whenever necessary.
• Verify and reconcile all contractor invoices for payments. 
• Routinely review the installed infrastructure and timely produce swap out plans and budget for the replacement of equipment that is due. 
• Ensure development and maintenance of accurate records for the entire infrastructure.
• Design and review Maintenance routines and procedures within the SLM maintenance function to achieve desired effectiveness and efficiency.

SUPERVISORY RESPONSIBILITIES:

• Provides leadership and support teams within a specific region. 

Core competencies, knowledge, and experience:

• Excellent negotiation and communication skills.
• Strong attention to detail and ability to manage multiple contracts simultaneously.
• In-depth knowledge of legal and regulatory requirements related to contract management.
• Familiarity with contract management software and tools.
• Ability to work independently and collaboratively with cross-functional teams

Must have technical / professional qualifications: 

• Relevant Civil and/or and /or Construction Management - 3 year Degree / Diploma (BSc, B.Tech, S4, N6, T3) (Essential)
• Project management (Desirable)
• Minimum 5-8 years relevant work experience, Proven experience in contract management or a related field.

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Role Purpose/Business Unit:

• With Vodacom Financial Services’ commitment to driving Fintech innovation and the ongoing evolution of the VodaPay super app, this role plays a critical part in unlocking business value through best in class analytics, reporting, customer insights, and data-driven decision making.
• The Principal Specialist: Insights & Analytics will be responsible for defining, implementing, and enhancing data analytics capabilities across VodaPay, delivering commercial insights, enabling CVM programmes, and shaping segmentation and customer understanding strategies. This includes performing advanced analytics using SQL, driving experimentation, designing actionable reporting frameworks, and presenting insights to senior stakeholders and executives.

Your responsibilities will include:

• Ensure a best in class analytical environment and data architecture within VodaPay (tooling, automation, data pipelines, governance).
• Conduct exploratory and in-depth data analytics using relevant technologies. 
• Build and maintain automated dashboards and reporting frameworks that monitor key metrics, customer performance, and campaign outcomes.
• Complete data quality validation to identify deviations from trends and generate possible corrective actions
• Propose and perform complex analysis on customer characteristics and behaviour to identify opportunities and inform product development and marketing activities
• Develop and maintain customer segmentation models (behavioural, value based, lifecycle, risk based).
• Support the CVM (Customer Value Management) function with insights that drive targeted campaigns, personalisation, and lifecycle management strategies. 
• Provide analytical input for offer design, campaign targeting, and channel optimisation. 
• Measure campaign effectiveness through uplift analysis, control group experimentation, and ROI calculations.
• Drive experimentation (A/B testing, proofs of concept, pilot programmes) to validate hypotheses and optimise customer outcomes.
• Prepare high quality Power Point and Excel analyses to be presented to end stakeholders 
• Constant innovation and experimentation to identify opportunities and improvements. 
• Communicate insights through compelling data storytelling tailored to non technical stakeholders. 
• Standardise reporting frameworks across Growth, CVM, and Product functions to ensure single source-of-truth business metrics.
• Lead innovation initiatives to improve analytical methodologies, automation levels, and data use cases.
• Foster a culture of data-driven thinking within cross functional squads.

The ideal candidate for this role will have:

• Bachelor’s or Honours degree in Mathematics, Statistics, Informatics, Data Science, Computer Science, or a related quantitative field.
• Minimum 8 years’ experience in an analytical, insights, CVM, or reporting role. 
• Expert proficiency in SQL.
• Proven ability in descriptive, diagnostic, and predictive analytics techniques. 
• Strong experience with data visualisation tools (Power BI, Tableau, Looker, etc.). 
• Advanced stakeholder management, storytelling, and communication skills. 
• Experience working with large-scale digital products, mobile apps, or high-volume customer datasets (advantageous). 
• Experience working in a telecommunications environment (advantageous)
• Experience in CVM analytics, segmentation, campaign measurement, and CRM systems (advantageous)

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 15 May 2026.