New Openings at Fidelity Services Group

• A position has become vacant for a Branch Administrator within the Specialized Services Division and will be reporting to the General Manager.  The overall purpose of this position is to oversee all the Administrative, HR and Financial responsibilities of the branch.

Qualifications, experience and other competencies required:

Minimum Requirements:

• Grade 12 or Matric Certificate.
• A Tertiary qualification will be an advantage.
• Minimum of 3-5 years in a similar environment.
• Payroll knowledge and experience – essential.
• SAP experience will be advantageous.
• Financial knowledge – essential.
• Computer literacy and proficiency in Microsoft Office (PowerPoint, Excel, Word, Outlook)
• No criminal record.
• Own reliable transport.
• Should reside within the West Rand or surrounding areas.

Key areas of responsibility will include:

• Ensure that all Payroll and Salary related concerns are handled accurately and efficiently.
• Daily booking of Guards on Posting Sheet.
• Billing / Finance (Critical)
• Personnel Management / HR – Onboarding/Terminations etc.
• Assist and support the Branch Manager with all functions as well as financial actions.
• Manage all Branch Assets.
• Full responsibility of the Petty Cash System and submissions.
• Ensure weekly, monthly and quarterly reports are timeously for all sites required
• Being a key point of contact for all departments on Branch matters.
• Adhere to normal office administration/duties, such as answering telephone calls, e-mails, filing, etc.
• Implement and adhering to all Company Policies and Procedures.
• Manage schedules and deadlines of all administrative functions.
• Ensure the smooth and adequate flow of information within the branch to facilitate effective business operations.
• To co-ordinate and ensure Branch Compliance.
• Audit Compliance when and where required.
• Oversee facilities services, maintenance activities and tradespersons.
• Prepare monthly reports and assist with presenting performance and other reports to Managers and Executives.
• Support Managers, Snr Managers and Executives with projects and tasks when required.
• Engagement with Security Officers at all times.
• Pension and Provident Fund submissions.
• UIF assistance (Draft of documents).
• Full Branch support function.
• Key correspondent between the Branch and the Group.
   

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• Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.

Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.
• Must have Psira Grade C

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations.
• Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
• Willingness to learn and adapt to new technical skills and technologies.
• Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

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MAIN PURPOSE OF JOB:

• Sell basic alarm kit and remote panic button systems to new clients.

QUALIFICATION & EXPERIENCE:

• Matric
• Direct Sales experience
• PSIRA Grade C (Advantageous)

Duties and Responsibilities:

• Sales
• Cold calling for rented and new clients (Self and Team)
• Achieve revenue sales target
• Networking for leads

Competencies (Technical and Behavioural)

• Directing others
• Informing
• Motivating others
• Planning
• Time management
• Drive for results
• Action Oriented
• Priority setting
• Functional / Technical Skills
• Customer Focus

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Job Description

• A vacancy exists for a BRANCH MANAGER stationed in the Upington branch. The position will report to the Regional Manager.
• The overall purpose of this position is to manage the day-to-day operations and management of a large Branch, to ensure that all Security Officers are posted as per Contractual agreements, that all site-specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Key Performance Areas: (Not totally inclusive)

• Overall management of the Branch which includes the following key functions, Operations, Financial Management, Transport, Human Resources, Industrial Relations, ISO, Client Portfolios, Contractual agreements, SLA’s etc.
• Management of Operations Mangers / Site Managers and Supervisors to ensure that all Client matters are dealt with promptly.
• Management of staff by applying the four major functions of a manager, planning, organizing, leading and controlling.
• Attending to daily / weekly /Monthly meetings with Clients as stipulated and when required.
• Attending daily / weekly, /monthly internal Management meetings as required.
• Quarterly appraisal of Operations and Administrative staff.
• Training and development of staff.
• Succession planning of staff.
• Assisting with the preparation of the annual budgets and ensuring that all managers maintain and adhere to set budgets
• Asset control.
• Fleet control.
• Firearm control.
• Responsible for staff, duty rosters and training
• Ensuring that due process is followed regarding the submission of quotations for purchases or repairs
• Ensuring that all operations comply with the standards and procedures required by the quality management system
• Submission of monthly and quarterly reports as required by Management.
• Risk assessments on Client premises.
• Investigation reports.
• Ensuring that contractual requirements are met as stipulated by the Client.
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• Ensuring that Security staff maintains required performance at all times.
• Dealing with all required administration matters.
• Liaising daily on various operational issues.

Qualifications, experience and other competencies required:

• Matric certificate, PSIRA Grade A registration and accreditation.
• At least 10 years’ experience in the security industry.
• Senior Security Management experience in managing a large security work force. 
• Working knowledge of ISO 9001:2008 Quality Management and its requirements.
• People management experience and skills.
• Administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Experience in Financial Management /Budgets.
• Experience in managing a fleet of vehicles.
• Assertive / Goal driven / Self motivator / passion for the business.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s Licence is required.
• No criminal record.
• Excellent track record.
• Firearm Competency.

Core Competencies:

• Strong planning skills
• Leadership skills
• Organisational skills
• Good interpersonal skills
• Communication skills
• Client liaison skills

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• A vacancy exists for an OPERATIONS MANAGER stationed at our Durban branch office. The position will report to the Branch Manager.
• The main purpose of the position is to ensure the posting of Security Officers, that all site specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Qualifications, experience and other competencies required:

• Matric certificate, Psira Grade A registration and accreditation.
• At least 5 years’ experience in the security industry.
• Working knowledge of ISO 9001:2008 Quality Management and its requirements.
• People management experience.
• Administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s License is required.

Key Performance Areas: (Not totally inclusive)

• Ensuring that contractual requirements are met as stipulated by the Client.
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• Ensuring that Security staff maintains required performance at all times.
• Dealing with all required administration matters.
• Liaising daily with Branch management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by Management.

Other personality attributes

• Good interaction skills
• Communication
• Negotiation skills
• Honest
• Reliable