Career Openings at Amazon

DESCRIPTION

A Shipping and Delivery Support team facilitates flow of information between different stakeholders (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates) and resolves any potential issues that impacts customer experience and delivery performance. A SDS Associate provides timely resolution to the issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (over phone or email). An ideal candidate should be able to understand the issue and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the verbal and written form. The role will require the candidate to communicate with the stakeholders over the phone.

The SDS Associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners. The SDS Associate are expected to identify Delivery Partner concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary of Responsibilities

• Effectively communicate in a clear and professional manner at all times
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements A Shipping and Delivery Support team facilitates flow of information between different stakeholders (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates) and resolves any potential issues that impacts customer experience and delivery performance. A SDS Associate provides timely resolution to the issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (over phone or email). An ideal candidate should be able to understand the issue and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the verbal and written form. The role will require the candidate to communicate with the stakeholders over the phone.

BASIC QUALIFICATIONS
Things that Should be in your Background:

• Completed NQF Level 4 or a Matric qualification or higher. Higher qualification would be advantageous
• Minimum 12-month service industry experience
• Intermediate Computer knowledge (speed, accuracy and navigation)
• South African Citizen/Permanent Resident
• An existing and dedicated uncapped Fiber line 10Mbs Upload and 5Mbps Download.
• *Note: ADSL, LTE lines and Wi-Fi connections are not eligible for this role.  A detailed proof of connectivity will be required i.e. internet account must be in your name and at your home address and confirm your line is Fibre and the internet speed is at least 10Mb download
• Strong communication skills with the ability to relate to people at all levels (written and verbal)
• A Home office environment that must be free from background noise where you can connect the equipment directly to the router/modem via Ethernet cable. It must also be in a separate private area where family members and friends don’t interrupt you
• Ability to work shifts, including overnight and on weekends
• Ability to navigate the Internet, email, and chat to customer via web chat tools
• Intermediate Compute Knowledge
• Ability to cope well in a high-pressure environment while maintaining high quality outputs
• Passionate for Delivering Quality Customer Service
• Enthusiasm and the ability to thrive in an atmosphere of constant change
• Focused on achieving and exceeding defined goals and objectives

Additional Attributes that will assist in the role:

• Customer Focused
• Communication skills
• Problem Solving skills
• Passionate about the customer
• Resilience
• Results Driven
• Self-starter
• Displays Trust and Integrity
• Excellent time management skills
• Empathy   
• Self-Motivated
• Adaptable to change
• Appetite to learn
• Creativity
• Ability to deal with pressure
• Team Player

go to method of application »

The successful candidate will have strong software engineering experience, with a passion for thinking about, building and testing distributed systems. You have an interest in how Machine Learning and other optimization techniques can be applied to large-scale problems. You have demonstrated experience working with a team to design, build and operate large-scale systems. With strong engineering fundamentals, an analytical and data-driven approach to your work, and strong communication skills, you have the ability to collaborate well to deliver results. We move fast and work together on small teams to solve big problems.

BASIC QUALIFICATIONS

• Degree in Computer Science or related field, or equivalent working experience
• 3+ years of industry experience in a software development environment
• Strong Computer Science fundamentals, including data structures, object-oriented design, algorithm design, problem solving, and complexity analysis.
• Proficiency in at least one modern programming language, such as Java, C#, Python, Scala, Kotlin

PREFERRED QUALIFICATIONS

One or more of the following help you stand out:

• Demonstrated results designing, building and operating high-performance distributed systems in large-scale Linux environments
• Role model in writing high-quality, maintainable and secure code, mentoring others, and helping teams sharpen their development processes
• Ability to work effectively across teams to deliver results, with strong verbal and written communication skills
• Experience working with machine learning systems

go to method of application »

Job summary
The Team Manager is accountable for creating a high performance culture that motivates associates to demonstrate levels of ownership, accountability and Publisher advocacy that enables a remarkable customer experience. As a front line manager of associates, the Team Manager will regularly monitor key metrics for their team and provide coaching, guidance, and mentorship to achieve individual and team goals. The Team Manager is also responsible for interviewing, employee development, supporting training initiatives, process improvements, performance management and team engagement.

Responsibilities

• Lead a team of Customer Service Agents
• Responsible for meeting with the team members regularly and conducting 1:1s for performance and career development purposes.
• Carry out supervisory responsibilities in accordance with policies and procedures. Duties include but are not limited to: interviewing, training, motivating and coaching employees; fostering effective employee career growth and succession planning; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.
• Promote a positive team environment. Demonstrates effective communication and cooperation amongst management and peers to manage team workload and morale.
• Conducts performance improvement efforts by coaching, using metrics to identify needs, and implementing short and long term action plans to guide progress.
• Work with staffing agency partners and/or HR teams to recruit top talent.
• Promotes, plans, performs and implements process improvements. Leads or participates in GEMBA walks.
• Actively seeks solutions and provides trends & feedback to the Group Manager or Operations Managers to drive technology and operational improvements; interface effectively with internal teams.
• Serves as a role model by displaying good judgment, positive work ethic, strong interpersonal skills, adherence to policies, and demonstrates a commitment to excellent customer service.
• Demonstrates appropriate sense of urgency for email response times and phone service levels. Accountable for service level agreements for self and team.
• Manages and maintains payroll and schedule adherence in payroll system.
• All other duties and special projects as assigned.
• Has schedule flexibility, including the ability to work outside normal business hours, including weekends.

BASIC QUALIFICATIONS

• Excels at providing coaching and mentoring to others with a goal of achieving success.
• Demonstrates ability to analyze data, using the data to drive decision making.
• Knowledge of all MS Office tools
• Fosters a positive team environment and collaboration within the site.
• Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment.

PREFERRED QUALIFICATIONS

• Bachelor Degree
• 2+ year in Support with increasing responsibility
• 1+ years of management experience with a focus on team development
• Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.
• Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers.
• Strong prioritization and time management skills, with a high degree of flexibility.
• Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.

go to method of application »

This position involves on-call responsibilities. This is typically once every 6 weeks. We don’t like to be paged unnecessarily and we strive to keep this down and ensure that our systems are fault tolerant. Our team values work-life balance and we respect one another’s time.

We are looking for a new teammate who is enthusiastic, curious, empathic, motivated and reliable. With cloud computing in its infancy, we are just starting to scratch the surface of the opportunity that lies before us. If this sounds like the place for you, we’d love you to come and build with us.

BASIC QUALIFICATIONS

• Degree in Computer Science or related field, or equivalent working experience
• 3+ years of industry experience in a software development environment
• Computer Science fundamentals, including data structures, object-oriented design, algorithm design, problem solving, and complexity analysis.
• Proficiency in at least one modern programming language, such as Java, C#, Python, Javascript, Scala, Kotlin, GoLang, Ruby, C, C++

PREFERRED QUALIFICATIONS

• Analytical skills with excellent problem solving abilities.
• Working knowledge of AWS products and technologies.
• Someone who is comfortable working within a diverse team.
• Effective written communication and verbal agility are beneficial

go to method of application »

The ideal candidate must be able to work at the strategic level and at the tactical level (managing customer experience, operations, analyzing data, and solving problems). We are seeking someone with a demonstrated history of successful vendor/account/customer relations, using customer insight and data to identify and prioritize opportunities.

Flexibility and the ability to prioritize in a changing business environment will be a key to success. Our team culture is goal-oriented, collaborative and driven to achieve results. We seek an individual who is motivated by a fast-paced and highly entrepreneurial environment.

Key job responsibilities

• Demonstrate timely, accurate, friendly and professional Customer Service (CS)
• Meet or exceed quality and productivity goals assigned by management
• Demonstrate clear written and oral communication
• Demonstrate an appropriate sense of urgency when resolving customer issues
• Demonstrate knowledge and use of departmental resources, policies and procedures
• Effectively use available tools in order to provide an accurate response and an exceptional customer experience
• Draft SOPs, references, policies or blurbs to improve the customer experience and/or internal efficiency
• Recognize and pro-actively communicate system issues, process issues, and customer feedback trends to management
• Consistently improve content provider and customer experience by delivering superior customer support, and by relentlessly advocating for content providers
• Exceed customer expectations by going above and beyond
• All other duties as assigned

BASIC QUALIFICATIONS

• Bachelor’s Degree
• 1+ years customer service experience
• Working knowledge of Microsoft Office Applications
• Ability to navigate multiple computer systems and platforms
• Strong attention to detail
• Excellent written and verbal communication skills in English and Arabic
• Experience in identifying opportunities to simplify and/or automate complex processes.
• Must be able to think creatively and possess strong analytical and problem solving skills. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
• Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner

PREFERRED QUALIFICATIONS

• 2+ years previous experience in a customer service environment
• Experience in digital media and knowledge of the publishing industry is a plus
• Previous publishing experience advantageous.
• Demonstrated ability to prioritize and multitask
• Proficient in Outlook, MS office applications, and CS systems
• Experience working with customers via email and over the phone.
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality; deal with ambiguous situations
• Ability to work with technical and non-technical business owners to accomplish goals
• Identify lapses in communication between internal teams and work with those teams to ensure that the Books department is not surprised about new product launches
• Ability to communicate effectively and act as an influencer and ambassador on behalf of Books.

go to method of application »

BASIC QUALIFICATIONS

• Degree in Computer Science or related field, or equivalent working experience
• 3+ years of industry experience in a software development environment
• Strong Computer Science fundamentals, including data structures, object-oriented design, algorithm design, problem solving, and complexity analysis.
• Proficiency in at least one modern programming language, such as Java, C#, Python, Javascript, Scala, Kotlin

PREFERRED QUALIFICATIONS

• Previous experience as a Software Development Engineer

go to method of application »

Key job responsibilities

• Coach, expand and lead our team of Developer Advocates and Community Managers in Africa. Recognise exceptional talent and actively promote them through the organisation.
• Contribute to and execute the AWS Developer Relations long term strategic plan.
• Facilitate and lead Think Big discussions, bringing consensus within the team to define the strategy in the region.
• Also act as a coach/player, gaining industry recognition and credibility as a regular attendee, panelist and keynote speaker at community meetups, technology conferences, trade shows and press events.
• Build long-term partnerships with Marketing, PR, Solution Architects, Product Development, Product Marketing and other functions in the organisation.
• Work with your worldwide counterparts to share best practices and help continuously improve a best-in-the-industry developer advocacy organisation.

A day in the life

• In this role, you will guide a team of Developers Advocates and Community Managers in raising AWS awareness among the wider technical community, inspiring and guiding Builders in their Cloud journey.
• DAs are subject matter experts, producing technical artifacts (videos, blog posts, demos, workshops, presentations), simplifying the complex.
• They meet Builders where they are (in-person, virtually).
• They dive deep to curate, build and deliver audience-focused technical content, constantly looking to maximise customer value, driving efficiencies with mechanisms.
• Community Managers nurture long-term relationships with tech communities, acting as their voice internally, feeding back insights to help shape AWS services and programmes.