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As the world's leading brewer, we are always looking to serve up new ways to meet life’s moments, dream big to move our industry forward and make a meaningful impact in the world. We are committed to building a future that everyone can celebrate and everyone can share.
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Job Purpose
Key outputs and responsibilities:
Inventory Counts
- Physically perform and lead the morning inventory count process
- Identify the root cause of inventory count variances and put action plans in place through problem solving tools to improve the Inventory Accuracy KPI
- Reduce Supply Chain Overheads through the utilization of problem solving tools
- Create and manage warehouse management tools to ensure FEFO
- Track and trend Inventory Accuracy
- Ensure movement of materials
- reflects in the SAP system at all times
Layout Implementation
Improve Quality Standards
- Manage, track and trend 1. warehouse cleanliness, 2. pest control schedule adherence, 3. cross contamination from non food grade chemicals, 4. daily temperature control and 5. product exposure
- Ensure 75% Compliance to the Global Warehouse GOP
- Implement and adhere to a Location
- Based Inventory System to identify stored product
- Ensure adherence to blocking standards on
- non conforming inventory
- Product quality induction programme conducted
- Track, trend and manage repacking operation to conform to quality standards and to improve repacking productivity
Picking Standards
- Adhere to a standardised picking process and ensure compliance through management routines to ensure a safe and productive process
- Track, trend and manage picking accuracy and productivity through management tools
Productivity & Capacity Managed
- Ensure 75% Compliance to the Warehouse Labour Productivity GOP to improve the KPI
- Allocate and assign labour activities utilizing the SKAP tool
Warehouse Management
- Implement, track, trend and improve 5S results
- Support the design of the management cycle
- e.g. Business Descriptions, SLA's, Process Maps, Indicators and ensure understanding by all warehouse employees
- Develop and continuously validate
- SOP's through management routines and tools and ensure understanding by all warehouse employees ( LnA
- Team rooms managed and updated through routine meetings to solve problems and drive performance
- Develop and maintain SCL routines and track adherence thereof
- Use problem solving tools
- e.g. 5 WHY, Abnormality Reports, SIC, OPLs, RACI's, OWD's, PDCA's, etc. to develop action plans to show improvement on PI's and KP I' s
- Cascade KPI's and PI's to individual warehouse employee level, calenderise the KPI/PI achievements and monitor individual target
Safe Warehouse Practices
- Ensure & maintain a safe warehouse operation driving awareness and compliance to all the relevant safety blocks
- Loading and Unloading activities
- Track and measure the PI of the loading/unloading bay allocation tool with action plans to improve productivity
- Track, trend and manage related KPI's/PI's e.g. TCT, baytime utilization, Hl/man Hour
Profile
- 3 year relevant diploma/degree
- 2+ years Warehouse and or logistics experience
- Highly level computer user (MS Office, Oasis, Handheld devices)
- SAP proficient
- Good interpersonal skills / builds good relationships
- Superior planning ability
- Ability to work under pressure
- Good verbal and communication skills
- Good self
- management practices
- Strong achievement orientation
- Ability to adapt to and implement change effectively
- Excellent coaching capability
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The :DynamX Trainee Program grows and develops graduates by building technical capability aligned to their career aspirations while equipping them with cross functional experience within a fast-paced corporate environment.
About the Program:
- A highly competitive 24-month program which is comprised of segmented fixed term contracts.
- Robust evaluations determine progression into each phase of the program within the 24 months
- Unleashes potential through 6-month rotational cycles and enabling cross functional work experience in various teams within the respective business area
- The Program works on the 70-20-10 rule, where individuals learn 70% of their knowledge from challenging experiences and projects, 20% from developmental relationships, and 10% from coursework and training.
- The program empowers our people to solve challenges in new ways, take risks and unlock opportunities.
- After a successful 24 months continuous growth, transformation and completion of the program, you will be eligible to apply for various roles within the business to create a future with more cheers with us!
Key Roles & Responsibilities:
- Exhibit passion, curiosity, courage and resilience, ready to take on tough challenges and be determined to deliver results.
- Collaborate with a global mindset and connect with people at all levels.
- Contribute to our teams in enabling us to continue to grow and broaden our category, leveraging insight, innovation and technology to stay ahead of the curve.
- Embrace our fast-paced culture, no matter the challenge
- Innovate with an Owner mindset, as owners - we each play an integral role in AB InBev’s success.
Profile
- Minimum Bachelor’s degree or equivalent tertiary qualification in various areas such as, but not limited to:
- Finance
- People (Psychology or HR Related degrees)
- Marketing
- Technology
- Engineering
- Supply Chain Management
- Logistics
- No more than 2 years TOTAL of full-time formal working experience by the program start date. (Internship, vacation work, short duration contracts and does not apply)
- By program start completed bachelors’ degree (from a recognized tertiary institution) achieved within requisite timeframe
- Legal work authorization (full citizenship) in the country
- Geographical mobility within South Africa
- Proficiency in Microsoft Office (especially Excel) and ability to quickly adapt to new systems
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The key purpose of this role is to provide specialized artisan skill and knowledge to the Production team. To support the operations, maintenance and participate in problem solving activities.
Key roles and responsibilities:
Maintain a safe and healthy working environment
- Comply with safe, health and environmental procedures and legislation
- Maintain safe and housekeeping standards
Maintain, repair and optimise plant
- Locate plant equipment, spares and relevant documentation/ systems
- Plan and prepare the job
- Carry out repairs/maintenance
- Continuously improve (optimise) plant, process, equipment and systems
Work in teams
- Communicate effectively in teams
- Contribute to self and team development
- Behaviour that support company values and principles
- Effective handovers to ensure continuity
- Involvement in Autonomous Operations to ensure technical skills transfers
Contribute to self and team development
- Responsibility is taken for team processes and goals
- Goals are developed in line with the business requirements and agreed/ reviewed regularly with customers
- Self management practices are used in the team environment
- Individual learnings are shared and coaching is provided to team members and others
Profile:
Education:
- Matric / Grade 12
- Min - N4 + Trade tested Fitter / Fitter and Turner
Training:
- Min – 3 - 5 years in a manufacturing production environment
Experience:
- 1-2 Years technical mechanical experience in a FMCG environment
- After Hours Standby requirements
Additional Certification
- Desirable but not essential
- Diploma in Engineering (Mechanical/Electrical)
- SAQQC Gas certification, category B for ammonia plant
- Forklift Licence
- Lifting Equipment and Electric Hoist operator
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Job purpose:
- The key purpose of this role is to load, unload and stack materials safely and efficiently while maintaining our governance and Customer service standards also live and understand the values of AB-Inbev
Key roles and responsibilities:
Effective Fleet management:
- Conduct pre-trip inspections prior to the start of each shift using the forklift inspection checklist.
- Ensure that the forklift is operated and maintained in optimal condition
- Ensure that fuel and fluids are at accepted operating levels
Adherence to the health, safety and environmental standards:
- Department of Labour stacking exemptions complied with Site housekeeping standards maintained and adhered to
- Appropriate personal protective equipment used as designated by site safety standards.
- Maintains a robust system of SIO and SHO generation and close out.
Effective stock quality management:
- Warehouse stock age standards maintained by ensuring stock rotation principles applied
- Ensures quality control through checking packaging on warehouse floor and prior to loading
- Effective inventory management
- Maintain clear and effective communication with Inventory Manager, Controller and Supervisor
- Ensure compliance to the freshness & rotation policy as per DPO standards
- Accurate checking, loading and unloading of vehicles
- Load Summary used to load correct quantities of split and full pallets
- Shipment status updated in SAP and all other SAP related transactions
- Qlikview and Power BI KPI reporting
- Accurate recording of returns on handheld device prior to unloading
- Participation in handover process before and after every shift
- Accurate daily stock count performed using handheld device
- Generate variance report in SAP and resolve discrepancies
Efficient loading and unloading of vehicles:
- Maintain clear and effective communication with Logistics Coordinator / team members
- All documentation accurately and comprehensively completed
- Ensure production continuity (where applicable)
- Load empties and raw materials onto production lines whilst ensuring optimal productivity
- Remove and stack finished product from line to bin whilst ensuring optimal line productivity
- Conversant with relevant business information, policies, processes and procedure
- Drives a problem-solving culture using DPO Problem solving tools (e.g. 5 Why, Abnormality Reports, OWD's)
- Involvement and participation in DPO; CSA and all other audits in line with ABInBev
- Updating of Operator Work Stations and all other related visual management tools
Profile:
- 3 year Post matric qualification Degree/ national Diploma in Logistics or any other related field
- 1 or 2 years Experience in the warehousing or logistics environment will be an added advantage
- Forklift license will be an added advantage
- Preferably Good understanding of DPO and its principles
- Ability to run and manage a shift.
- Good understanding of daily warehouse routines in line with the DPO requirements.
- Ability to work under pressure and over weekends when required.
- Tracks KPI's on a daily, weekly and monthly basis in line with DPO Terms of Reference
- Conduct daily/monthly stock counts in line with Inventory management procedures and processes
- Drives a problem-solving culture using DPO Problem solving tools (e.g. 5 Why,
- Abnormality Reports, OWD's)
- Encourages a culture of continuous improvement by ensuring that routines and process are aligned to best in class standards through effective benchmarking
- Ensure compliance to the freshness & rotation policy as per DPO standards
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Job purpose:
- To guide Sales teams to provide market driven differentiated service that builds sustainable competitiveness within clearly identified segments achieving growth in volumes sold ; growth in market share and increased competitiveness.
Key roles and responsibilities:
- Develop strategic business plans
- Compile quarterly operational sales plan in relation to the 3 year business plan
- Develop an annual time and territory management plan • Determine annual budget requirements
- Provide customers service excellence • Provide merchandising and signage support
- Implement national, regional and ad-hoc promotional activity
- Implement customer call frequency
- Establish sound business relationships
- Develop tailored service packages
- Achieve predetermined sales volume and market share targets
- Leverage sales information services
- Monitor retail liquor pricing
- Maintain product quality
- Comply with SAB credit policy
- Conduct SEC evaluations
- Manage Human Resources
- Develop employees
- Manage IR climate
- Apply personnel function
Profile:
- B Comm, IMM or similar sales and marketing qualification
- 3 - 5 years management experience
- Valid Drivers License
- Computer literate
- Good interpersonal skills
- Excellent negotiating skills
- Ability to work long hours and under pressure
- Team participation and good leadership skills
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The key purpose of this role is to gather, interpret, and use complex data to develop actionable steps that will help improve operations and optimize business processes in the NoCC Logistics & Supply function
Key Roles and Responsibilities:
- Determine operational objectives by studying business functions, gathering information and evaluating output requirements and formats
- Construct workflow charts and diagrams, studying system capabilities and writing specifications
- Improve systems by studying current practices and designing modifications
- Recommend controls by identifying problems and writing improved procedures
- Analyze raw data and optimize WSNP, IDP, INEX operations
- Revision of the plans to protect OOS and Service levels
- Analysis of LCP processes in order to achieve LCP targets
- Assist in the review of PRM
- Optimization of IDP process to limit OOS and manage obsolescence
- Investigating of OOS and impact on Service levels and convert findings into routine reporting and analysis
- Assist in mapping and driving the INEX/IDP/Co-Pack processes
Profile:
- Relevant Bachelors degree in Planning, Supply Chain Management or Logistics
- Deep Knowledge of NoCC Logistics & Supply and Planning processes
- Understanding of ABInBev Logistics and Planning principles
- Improvement through root cause and trends analysis using Belt methodology
- Demonstrable problem solving skills with an ability to manage complexity and ambiguity
- Must be able to work under continuous pressure for extended periods
- Clear and strong communication skills
- Strong analytical skills
- Advanced Excel, PowerPoint & SAP skills
- Innovative thinker
- Critical decision making ability
- Customer centric
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The key purpose of this role involves reporting to the Manufacturing Systems Manager, ensures the integrity of Control and Automation (C&A):
Responsible for the designing, coordinating and implementing the installations of new process control systems within the plant in accordance with standards (2) ensures sustainable integrity and stability of the C&A infrastructure (3) proactively recommends best practices within the control and automation space (4) assesses business continuity risk and associated equipment obsolescence's in the assigned area and (5) testing and executing disaster recovery procedures.
Key roles and responsibilities
Governance & Standards
- Support plant with C&A project implementation and ensure that they adhere to the C&A standards within the project
- To support the plant with control and automation project implementations by ensuring correct control and automation standards are followed and advising on technologies where applicable
- Assist with technology selection by providing the plant with insight into new technologies and making recommendations around these technologies
- Provide the plant with Global Technical Specifications (GTS) and Zone Technical Specifications (ZTS) where they exist or assist the plant in developing new standards in conjunction with the regions
- Provide the plant with advice of technology implementation during design and commissioning of projects
- Lead design and architecture workshops and ensure that a sound design and architecture solution is developed
- Ensure that the correct technologies are selected to deliver the solution
- Co-ordinate with System Integrators to ensure our C&A standards are adhered to during divisional control and automation projects
- Review, update and specify C&A standards
- To be the custodians of all manufacturing standards by reviewing standards, updating these standards and developing new standards
- Understand current standards and know why and how to implement these
- Coach plant staff on current standards
- Review standards and make recommendations to improve standards
- Create new standards for new technologies and get plant manager approval
- Train systems staff in new standards
- Audit plant against C&A standards and ensuring compliance
- Conduct an unbiased audit on specified systems and process within the manufacturing system’s environment
- Document findings of the audit and assist the plant in creating action plans and to close out gaps
- Assist with implementation of standards and processes where applicable and having follow-up meetings
Maintenance & Support
- Resolve issues that have been escalated or assigned as quickly as possible
- Log issues that have been escalated and report on these on a weekly basis
- Communicate root cause and resolution details
- Interact with vendor to ensure quick resolution of issues escalated
- Escalating issues to vendors where required by logging the call with them and keeping track of root cause and resolution.
- Provide vendors with feedback on software tested and work with them to resolve any issues.
- Escalate issues that cannot be resolved, to vendors.
- Keep track of vendor escalated issues
- Support the change control process at the plant to ensure that approved changes are made in accordance with approved procedures and vendor recommendations to the control and automation system as specified by the plant manager and site engineers
- Follow-up on the effectiveness and sustainability of changes made
- Ensure plant efficiency by maintaining C&A systems uptime and resolution of C&A breakdowns in as short a time period as possible
- Attending to and resolving C&A breakdowns both during and after office hours either remotely or by coming to site
- Conducting after action reviews to engineer, design and execute sustainable preventative measures
- Support plant with problems experienced in the Control and Automation layer that has been escalated to Tech Supply, ZBS Maintenance or Solutions
- To support plant with operational control and automation issues that have been escalated to Tech Supply, ZBS Maintenance or Solutions
- Audio visual support for projectors, zoom rooms, auditoriums, training rooms and boardrooms
- Escalation point for all help desk issues
- Ensure that manufacturing server checks are being done including Avmar backup checks – part of workflow verification to ensure backups are done - hardware, cluster health, server operating system, server application, time sync, SQL, anti-virus, SCCM, SCOM, incidents being driven to closure and deviations are being resolved or incidents logged by manufacturing systems resources or Solutions
- Ensure that Inter plc network maintenance – switches for inter plc network not managed by the network team but by region – is being done
- Act as single point of contact for outsourced Solutions services: Cameras, IT generators, IT UPS, IT networks
Continuity & Risk:
- To ensure and maintain control and automation systems uptime by continuously assessing and mitigating risks, resolving breakdowns and instituting sustainable prevention measures
- Conducting C&A risk assessments and recommending mitigation as per the site risk assessment process
- Executing mitigation efforts in reduction of the risks identified
- Developing and Testing Disaster Recovery Procedures including ensuring data and configuration back-ups can be successfully restored
- In the event of a disaster or unforeseen event - executing the disaster recovery procedures in accordance with the Business Continuity Plan
- Correctly scope project and CAPEX to reduce or eliminate high risk items including but not limited only to hardware and software obsolescence and operational technology (OT)
- Assist identifying and resolving security vulnerabilities in partnership with Security Operations Centre and Solutions
- Ensure antivirus and anti-malware systems are up-to-date and functioning correctly
Skills:
- Improve control and automation knowledge at the plant to ensure faster escalation of issues
- Prepare material for and participate in weekly knowledge sharing sessions
- Develop own and close Skills Acquisition Process (SKAP) training plan
- Supports the pipeline development of apprentices, instrument artisans and Technicians
Projects (Investments):
- Provide input to the Business Case by reviewing business cases and making recommendations to the plant
- Provide the plant with advice of technology implementation during design and commissioning of projects
- Provide technical leadership for divisional control and automation projects in a timely manner
- Assist with determining scope of the project through communication session with the business, stakeholders and users and documenting the requirements
- Manage development and testing of solution
- Lead commissioning of the solution at the plant
- Execute small optimization projects, hence adding value in terms of cost saving
- Coordination of Control and Automation aspects of CAPEX projects
Optimize:
- Support plant process optimisation in terms of Quality, Cost and Speed improvements
- To support the plant with process optimisation efforts in terms of improving quality, cost and speed of plant processes
- Provide insight and feedback on how processes are controlled to plant management team so that optimisation proposals can be engineered
- Analyse and resolve long-term operational issues experienced in the plant
Education:
- Bachelor’s degree in Electrical, Electronics, Mechatronic Engineering or Computer Science
- In-depth knowledge of Process Control
- Specialisation in Industrial Control & Automation
Experience:
- At least 3 years in industrial control and automation or completion of Control and Automation technical traineeship
- FMCG or beverages experience in industrial control and automation
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Job Purpose:
- The key purpose of this role to is to drive a consistent Service Level by ensuring superior POC execution of the Delivery Process while executing our competition strategy responsibly. Grow profitability by exploiting delivery mode opportunities
Key roles and responsibilities:
Delivery Productivity Management:
- In trade coaching with errant offenders on MBFU, refusals and OODD
- Ensuring that delivery modes share us adhered and continually look for opportunities to pursue cheaper modes
- Master Data verified for accuracy
- Carry out in-trade Owner Driver standard verification
- Adherence to market visit plan with in trade presence at a minimum of x4 days a week ensuring adherence to SOPs and OWDs done to open the gap where necessary
Quality Management:
- Ensure Quality is clear in the Route Delivery Execution Process and people know and follow it.
- Ensure all employees understand the customer complaint process. Process is in place, KPI is tracked and there are action plans to improve results. Consumer complaints GOPS are being tracked and implemented
- Ensure that the driver base is trained and equipped to identify quality related issues and understands correct handling methodology to minimize issues Capacity Occupation and Refusal Management
- Establish SLA with 2DCP on Capacity Occupation daily optimization
- Ensure that appropriate communication channel in place and action plans have been developed to track Refusals
- Ensure return policies are in place and they cover all items and they are adhered to and updated. Support Service Social Systems
- Establish routines to with CXC to track performance
- Create an environment that allows for cross functional learning and integration
Profile:
- Relevant 3-year tertiary degree/diploma, preferably in Supply Chain and or Logistics
- 2 years’ experience in a customer service role within an FMCG Supply Chain and or Logistics
- Strong analytical ability
- Valid Code 08 Drivers License
- Proficiency in Microsoft Office
- SAP experience will be preferred
- Knowledge of customer service principles
- Demonstrates reliability
- Good interpersonal skills / builds good relationships
- Ability to work under pressure
- Verbal ability and communication skills
- Excellent self-management and planning skills
- Strong achievement orientation
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The key purpose of this Job is to manage Packaging shift teams, within safety criteria, to ensure production volume plan is met. All production should be packaged in accordance with SAB Quality Process specifications.
Key roles and responsibilities:
- Responsible for safety of all team members on shift
- Manage PPE compliance and has the authority to take action against non compliance
- Responsible for Machine safe practices, PTW , LOTO and SAM
- Accountable for all process checks to be done as per prescribed frequency
- Manage operator compliance
- Responsible for quality packaged product delivered to the warehouse
- Ensure Problem solving for all out of control processes
- Verify compliance with daily routines as per Agenda of Routine
- Execute Daily schedule : production, changeovers, cleaning and lubrication, autonomous maintenance inspections and fixes
- Operate line equipment where needed, provide shop floor hands on support
- Train on and check the execution of standards by the operation
- Escalate Major issues to the Unit Manager, Packaging Manager
- Ensure end of shift results report is complete to enable shift handover
- Ensure QFR, 5 why and Abnormality reports are done according to triggers
- Facilitate planned training
- Control the hourly employees work hours
- Resolve issues on-shift
- Develop team TNA plan
Minimum Requirements:
Education:
- •Min: National Diploma (Elec, Mech, Industrial, Instrumental)
Training:
- Completed Packaging traineeship
- SAB Learnership or Artisan Training
Experience:
- At least 3-5 years factory production experience.
- Demonstrated experience in shift production
- A superior performance track record indicating a disciplined work ethic with passion for problem solving and continuous improvement
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The key purpose of the role is to support the drive to increase brand equity, sales volumes, market share and corporate reputation by providing telephonic support to customers through the establishment of good customer relations and by marketing the company products & services to meet customer requirements. Ensure prompt resolution of complaints and prompt resolution of queries so that customer service levels can be maximized and the business can achieve sustainable competitiveness and act as the link between customers & depot functions.
Order/Sales Responsibilities
- Responsible for the completion of basic call handling processes.
- Respond to customer calls by answering timeously, identifying the customer through the customer ID and follow the customer verification process and confirm all relevant details.
- Responsible for order management including processing of customer orders
- Develops and maintains professional relationships with customers and ensure that customers expectations have been met
- Introduce customers to new product offerings
- Attend to customer’s order queries such as order change, load prioritisation, delivery change, delivery time change, ETA, credit blocked, out of stock, dispatched, out of delivery day, planned order or unplanned order
Query Handling Responsibilities
- Attend to the customer's query in an efficient and professional manner.
- Provide customers with right first time fulfilment of products/services including timeous resolution of queries or escalation to the appropriate department. (First call resolution).
- Attend to various customer queries including licensing (Beer), pricing, attributes, general account queries, special events, sales, sponsorship, delivery, master data, asset and equipment, packaging and installation queries.
Credit Query Handling Responsibilities
- Attend to customer's credit query regarding balance enquiries or statement requests or log the call and transfer to credit (specialist) tier.
- Provide customer account management services, including providing answers to account related questions.
- Educate customers on the visibility of info on the Bees App
Customer Feedback Responsibilities
- Accountable for keeping customers up to date and owning resolution of issues within the limits of the systems and tools provided.
- Provide relevant and timeous feedback to the customer by preparing the required information, communicating through the preferred method.
- Provide the customer with feedback when the query has been resolved and during the query resolution process if necessary.
Internal Business Accountabilities
- Management of individual career development and training in conjunction with the Team Leader.
- Accountable for meeting required First Contact Resolution target
- Accountable for achieving targets and KPI’s set at an individual level.
- Accountable for feeding back improvement suggestions e.g. to knowledge base, process, training, metrics, etc.
Minimum Requirements:
Experience:
- Criminal and credit check (clear ITC)
- 2 years customer service experience
- Matric certificate (mandatory)
- Sales or Marketing Degree/Diploma will be advantageous
- Call centre certificate (or relevant tertiary qualification or diploma)
- Call centre experience advantageous
- Computer literacy (MS Office)
- SAP experience (advantageous)
- Fluent in English and at least one other ethnic South African language
- General understanding of the NCA
Ability to:
- Reason and problem solve
- Display helpful and friendly attitude
- Build and maintain professional working relationship with customers.
- Display customer empathy and understanding
- To work in a team
- Apply persuasiveness and selling ability.
- To operate under pressure
- Have a great customer focused attitude
Attributes:
- Excellent customer interaction skills
- Excellent telephone skills and etiquette
- Good clear communication skills
- Excellent listening skills
- Organising and planning skills
Method of Application
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