Career Opportunities at Intelligent Debt Management

Key Responsibilities:

• Resolving client queries dealing with:
• Debt counselling;
• Additional financial services/products;
• The National Credit Act;
• Short/non-payment queries;
• Payment and debit order queries;
• Balances;
• Credit reports.
• Effective referral of clients to other products/services such as insurance (life, credit, funeral), bank accounts, credit monitoring tools, and other products
• Driving towards achieving client retention, PDA collection, admin fee collection, query resolution turnaround times;
• Educating and referring clients to the Company self-service client portal;

Key Requirements

• 1 year Client Service Experience
• Diploma/Degree in Financial Services Industry advantageous
• Excellent Communications skills verbal and written
• Excellent Problem solving skills
• Criminal and Credit Clear

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DebtBusters team is currently seeking to fill Negotiations Consultant role(s).  Negotiations is a critical step in the debt review process, where we negotiate with credit providers to improve the financial position of our clients. The Negotiations consultant role requires highly energetic individual(s) who will interact frequently with both credit providers and clients. The successful candidate will join a vibrant team environment and must be highly motivated, customer focused and analytical. The candidate is expected to know all the in-house software programs; be efficient in administration and query resolution. Other necessary training (e.g. legal documents) will be provided as required.

Key responsibilities:

•  Providing the best financial position for our clients by:
• Successfully negotiating with credit providers on all Debt Counselling eligible accounts.
• Providing solutions and advice to clients’ financial problems, specifically with regards to assets and accounts not eligible for Debt Counselling.
• Efficiently managing the life cycle of the client from when you accept the client in your pipeline through to assigning the client to legal.
• Providing the client with financial protection on their debt with the help of Credit Insurance.
• Providing the client with financial security on their income and household expenses with the help of Life Cover Insurance.

Ensuring time from Accepted to Assigned to legal is within standard company and industry SLA's

• Act as intermediary between credit providers and clients
•  Delivering high client satisfaction to all stakeholders by:
• Ensuring the client experience is of highest quality whilst the client is with you.
• Supporting both client and credit provider throughout the negotiations process.
• Establishing, building and maintaining effective relationships with credit providers and internal stakeholders.Ensuring work done is done with precision and high quality.
•  Effectively manage workload.

Key competencies

• High levels of service excellence, accountability and integrity
• Strong communication skills (Verbal and Written)
• Strong time management skills
• High attention to detail
• The ability to prioritise and handle multiple tasks at the same time
• Ability to quickly adopt new processes and procedures
• Highly responsive, with strong analytical skills
• High levels of personal resilience and sensitivity to others
• Target driven
• Able to work well in a team.

Requirements

• Must have completed a Degree/National diploma in either Finance / BAdmin / Science / Law
• Must live IDM's values
• Must be confident and well spoken
• Must be client centric
• Exposure to insurance industry – advantageous
• Exposure to sales industry - advantageous