Career Opportunities at KPMG South Africa

Description of the role and purpose of the job: 

The Service Desk Analyst is the first point of contact for user who call the IT Service Desk. Providing the highest level of customer service, the Service Desk Analyst answers incoming calls, documents all incidents and requests information in the service management system. The Service Desk Analyst uses a knowledge base tool along with their expertise to provide support in a timely fashion.

Key responsibilities:

• Understanding of KPMG business pressures and the desire to ensure that tickets raised are effectively and efficiently managed and resolved to ensure staff are not impeded in their delivery of services to clients and KPMG through:
• Managing and prioritising incoming requests to the Service Desk, via different channels, and ensure timely and effective resolution of end user issues.
• Effectively monitor the status of incidents reported, escalating and updating the team as necessary to ensure interruptions to service are resolved in a timely and efficient manner to agreed SLA’s.
• Manage resolution of hardware and software related requests and incidents. 
• Handle and communicate unexpected application and infrastructure outages using IT tools and effective communicating with end users.
• Interfaces with users of technology, employing a high degree of tact and diplomacy, and efficiency to promote a positive image of the department.
• Perform system installation, configuration and patch management.
• Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department.
• Track and analyse trends in Help Desk requests to anticipate potential problems and provide and document proactive resolutions to Service Delivery Manager.
• Identify, recommend and participate in the development of end user training programs to increase computer literacy and self-sufficiency.
• Work with IT training and IT Service Delivery Manager to develop and communicate application/system usage guides and FAQs for end users
• Perform end-user satisfaction surveys and develop action plans with the IT Service Delivery Manager to address areas needing improvement
• Leverage service desk best practices and process frameworks, such as ITIL, to drive continual process improvement
• Promote automation, self-service tools and the knowledge base as mechanisms to improve end-user satisfaction and reduce costs

Assets Management

• IT Equipment stock managements
• IT Equipment office upgrades
• Participate in monthly stock take processes

Skills and attributes required for the role:

Relevant Skills

• Matric
• Relevant Tertiary IT qualification
• At least 3 years relevant experience
• Required experience in IT Support management.
• Ability to contribute to a high- performing, motivated workgroup by applying interpersonal and collaboration skills to achieve project goals and realise value
• Experience in working with large teams
• Desire to work in an information systems environment
• Knowledge of Information Technology Service Management (ITSM) system preferably Service Now
• Good problem-solving skills
• ITIL Certification(s) is beneficial

Personal Attributes

• Excellent client and issue resolution focus
• Ability to deal with conflict
• Extremely high level of confidentially and integrity
• Able to maintain a friendly, professional manner when liaising with clients, even in challenging situations
• Ability to multi-task
• The ability to build collaborative relationship with good interpersonal skills and the ability to relate well to colleagues with differing levels of expertise and skills while championing inclusion and diversity
• The ability to work well under pressure and to perform to deadlines
• Team player who is self-aware
• Strong organisation skills; a self-starter with initiative, ability to foster innovation and a common sense approach to problem solving
• Sound decision making ability with the ability to consult where needed
• Focus on continuous improvement within the ITS function while advancing an ethical environment
• High level of attention to detail and a desire to drive quality
• The ability to work unsupervised

Minimum requirements to apply for the role (including qualifications and experience):

• Matric
• Relevant Tertiary IT qualification
• At least 3 years relevant experience
• Required experience in IT Support management

go to method of application »

Description of the role and purpose of the job:

The purpose of this role is to manage one or more audit engagements or components of large-scale engagements. Responsible for supervising audit assignments at various clients and providing technical knowledge, coaching, constructive feedback and performance development and training to junior team members. This role also has an increased focus on business development and building networks.

Key responsibilities:

• The audit engagement manager has the operational responsibility to guide, manage and oversee the planning, staffing and supervision of audit engagements. They:
•  Provide technical, audit operational and audit quality leadership with a focus on professional scepticism.
•  Demonstrate a strong tone and culture supporting audit quality through a commitment to maintain objectivity, professional skepticism, ethics and integrity. 
• Have the operational accountability and responsibility to drive audit quality in response to the needs of stakeholders and external regulators.
• Identifies development needs of team and provides coaching, mentoring and stretch assignments to challenge, develop and retain our most talented colleagues.

Skills and attributes required for the role:

Skills:

• Good project management skills
• Good leadership skills
• Ability to build good relationships with internal and external stakeholders
• Good planning and organising skills
• Drive and focus on quality deliverables
• Excellent technical knowledge
• Familiar with the SAICA training contract sign off requirements

Personal attributes:

• Self-motivated, committed, driven
• Resilient 
• Demonstrate excellent levels of Integrity

Minimum requirements to apply for the role (including qualifications and experience):

•  Fully qualified Chartered Accountants with experience in the Consumer Goods industry.
•  Registered assessors to meet the counselling requirements of this role.
•  Minimum of 2 years post articles experience

go to method of application »

Description of the role and purpose of the job:

The purpose of this role is to perform reasonable assurance engagements of production rebate certificates (PRC's), Standard Material Declarations (SMDs) and certificates of foreign currency usage (Form C2) and agreed upon procedures on Automotive Investment Scheme (AIS), in terms of the Automotive Production Development Programme (APDP).

Key responsibilities:

• Auditing of PRCs, Form C2s, SMDs and AIS
• Dealing with clients and consultants
• Preparation of audit files

Skills and attributes required for the role:

• Advanced knowledge of Excel. Knowledge of Word.
• Team Player
• Ability to work under pressure
• Strong analytical skills
• Good communication and interpersonal skills
• Ability to deal effectively with individuals at all levels
• Knowledge of the APDP regulations will be an advantage

Minimum requirements to apply for the role (including qualifications and experience):

• Degree or Diploma (BCom Accounting preferable)

go to method of application »

Purpose of the Job:

• Providing and prioritising operational and administrative support to allocated business leadership enabling them to focus on core business objectives.

Key job duties or responsibilities:

• Understand strategy at Firm, Function and Service line level.
• Understand how role aligns with strategy and how execution of role enables strategy.
• Understand the broader firm structure and service offering.
• Manage Business Unit leadership diaries and correspondence.
• Manage Leadership travel arrangements in accordance with KPMG Policy
• Scheduling of meetings/ Booking / co-ordinating of functions / events / conferences
• Completing and submitting partner timesheets / expenses (Oracle)
• Providing general support to Business Leadership
• Understand and contribute towards the financial management goals of the business.
• Comply with KPMG Risk Management and other Policies and Procedures
• Drive a relentless focus on quality and excellent service.
• Understand internal and external stakeholders.
• Deliver role requirements with a client centric approach.
• Apply 7-star service with internal and external stakeholders.
• Demonstrate high quality and timeous verbal and written communication in line with 7-star service.
• Building internal and external trust
• Keep abreast with recent developments and best practice in respective field.

Critical Technical Skills or competencies

• Able to use own initiative.          
• Good time management ability
• Ability to function well in high pressure environment and high sense of urgency.  
• Exceptional telephone manner
• Ability to multitask, proactive and efficient.       
• Ability to work in a team.
• Ability to meet deadlines.         
• Strong communication and interpersonal skills
• High level of confidentiality
• Attention to detail
• Computer literacy
• Communication and negotiation skills
• Analytical/statistical skills
• Budget skills
• Learning agility
• Action orientation
• Problem solving and decision-making.
• Project management
• Team leadership
• Client relationships

Qualifications and experience

• Matric (grade 12)
• Secretarial diploma or similar qualification would be advantageous.
• Proven track record in a similar position in a large corporate
• Proficient in MS Office (Word, PowerPoint, Excel and Outlook) and Oracle
• At least 5 years’ experience at an Executive Assistant level

go to method of application »

Description of the role and purpose of the job:

IT Audit Manager responsible for scoping, planning and managing a team to execute the reengineering of financial statement and internal audits to optimally leverage our client’s information systems and data as well as technologies available to the firm to achieve efficiency, risk mitigation, optimal assurance and differentiation. Managing of teams in the execution of large or complex audit clients.

The secondary purpose is advising clients in managing risks associated with information management, information technology governance, business systems risk management, project risk management and information security.

Experience in performing IT audits and auditing the IT systems of external and internal audit clients, specifically in the Investment and Fund Management, Manufacturing, Retail, Consumer Markets and Insurance space is required for this specific position. Experience in IT Attestation audits (ISAE3402, SOC 1) and PCAOB audits is advantageous.

You will also be responsible for providing coaching and guidance to junior colleagues on engagements.

Key responsibilities:

• Analysing audit strategy and plans
• Defining ideal target audit approaches that leverage technology and data analysis
• Engaging with audit and internal audit partners and managers to work together with them in teams
• Team leadership
• Providing insight to our audit clients about IT in their businesses in presentations and reports
• Project / engagement management
• Review and quality assurance of deliverables
• Develop internal and external client relationships
• Client liaison and problem solving
• Ability to identify potential business development / sales opportunities
• Reporting of findings to key stakeholders (client and audit), as well as investigating mitigating controls and procedures for control deficiencies
• Report writing
• Building capabilities and methodologies in the areas of system based auditing and data analytics
• Performance management of allocated colleagues (up to 5)

Skills and attributes required for the role:

• Passion for both business, Information Technology (IT) and data
• Excellent documentation and report writing ability
• Self leadership
• Strong desire to learn through diverse experiences
• Time management, discipline, accountability, self-motivation and eagerness are vital skills
• Ability to build sound internal and external relationships
• Strong administration skills
• Team leadership skill, ability and experience
• Being able to coach and guide junior staff to perform their responsibilities and well as provide fair feedback on their performance
• Enquiring mind
• Analytical, stable and logical thinker
• Excellent client relationship development skills
• Conflict resolution skills
• Ability to work under pressure

Minimum requirements to apply for the role (including qualifications and experience):

• Completed BCom / BSc is essential, completed Honours is advantageous
• CA(SA) or CISA preferred
• Minimum 5 years working experience

go to method of application »

Description of the role and purpose of the job:

• The individual will be part of the cyber security team and will be responsible for managing large pursuits on cyber transformation such as IDAM, PAM and Managed Security services

Key responsibilities:

• Lead on the application of analytical and problem-solving skills to identify client problems, and deliver these in an end-to-end front office transformation
• Manage teams to bid and win large scale cyber transformation engagements of significant size and scope
• Build new and maintain client relationships to generate longer-term revenue for the team
• Help clients focus on generating value through the relationship management CRM and front-office investments, with a clear performance focus and value creation.
• Work with local and global teams on presales activities, business case formulation, proposals, POCs etc
• Build and action Go-To-Market plans within their industry, focused on target clients
• Coach and develop junior team members during projects and as part of the wider Customer team
• Assist in building pipeline and lead business development activities for the service-line

Skills and attributes required for the role:

Skills:

• Experience in business development including proposal writing, budgeting etc
• Experience in responding to cyber security incidents and investigation of cyber breaches including triage, containment, eradication and broader coordination for the incidents;
• Proficiency in identifying the systems and logs to be analysed considering the nature of the breach
• Knowledge of networks, operating systems (Linux and/or MacOS), databases, static and dynamic malware analysis/reverse engineering; digital forensics and cloud analytics
• Ability to collaborate, learn and work with cross functional teams
• Proficiency in documentation, report writing and documentation

Personal attributes:

• Good communication and interpersonal skills.
• Team player
• Ability to adapt, multi-task and work on multiple engagement simultaneously.
• Ability to work under pressure while still delivering high quality work.
• Ability to work under pressure and keep track of the big picture while performing in-depth analysis
• Social skills, willingness and experience in being a team player and dealing with people from a various backgrounds and areas across the company, but also possess the ability to work independently

Minimum requirements to apply for the role (including qualifications and experience):

• A minimum of 5 - 8 years of experience in sales, business development and pursuit management for a service organisation, preferably in consulting or professional services.
• Exposure of large scale engagements in digital transformation, cloud computing, security transformation etc
• Understanding on one or multiple product stacks such as Microsoft, IBM, AWS, Sailpoint, Saviant  and Microsoft 

go to method of application »

Description of the role and purpose of the job:

The Recruitment Officer will be responsible for the recruitment of experienced candidates for the Audit, Infrastructure and Tax business units. The role of the Recruitment Officer will be to source qualified, diverse candidates to meet position requirements from internal, external, and/or referral candidate pools. In addition, they ensure compliance with relevant regulatory/policies relating to employment, transfers, and mobility for experienced hires. Furthermore, the successful candidate will take joint responsibility for developing and maintaining relationships with key external and internal stakeholders. 

Key responsibilities:

•  End to End Recruitment nationally.
•  Creating and Publishing job ads on various portals.
•  Screening and Shortlisting applicants for each position.
•  Participating in interviews for certain roles.
•  Responsible for the complete administration for all positions including reference checks, verification checks, criminal checks, etc.
•  Preparing “letter of appointment’s”, employment contracts (FTC’s), addendums, resource letters and third-party contracts.
•  Reviewing and updating existing contracts.
•  Hiring of new candidates via the application tracking system.
•  Experienced Hire Recruitment process nationally

Position specifications:

Educational (minimum level necessary to perform the job)

•  HR/ Relevant Tertiary qualification

Other skills required:

• Computer literacy.
• Project Management.
• Strong Communication and negotiation skills.
• Data driven mentality
• Excellent writing skills
• Multi-tasking and time management
• Strong aptitude for learning
• Ability to manage expectations.
• Action orientation.
• Problem solving and decision-making.
• Strong networking and relationship building skills

Experience (minimum requirements)

• Minimum of 2-3 years’ recruitment experience.
• Knowledge and experience drafting employment/ third party contracts, which includes reviewing and updating of existing contracts.
• Knowledge of human resources processes, policies, and procedures.
• Working knowledge of BCEA and LRA legislation/procedures.
• Understanding of end-to-end recruitment
• Knowledge of Taleo would be advantageous.
• Experience working in a high pressure, deadline driven environment.