Career Opportunities at Nedbank

Job Purpose

To investigate unusual and/or suspicious transactions that may fall within the ambit of money laundering and accordingly report to the Financial Intelligence Centre (FIC) to ensure Nedbank meets regulatory requirements.

Job Responsibilities

• Highlight relevant risks pertaining to potential money laundering activities.
• Liaise with stakeholders to fully understand expectations and/or requirements to provide feedback to management and stakeholders on progress and to ensure expectations are met.
• Interact with stakeholders within Group Forensic Services (GFS) to build and maintain mutually beneficial relationships to ensure alignment of regulatory requirements and to ensure further action taken on matters referred.
• Provide objective input to stakeholders on, and create awareness of, unusual and/or suspicious activities and actions to be implemented, to mitigate risk, maintain collaborative relationships and meet expectations and needs of clients.
• Respond to requests for guidance on unusual and/or suspicious activities from stakeholders.
• Provide information to stakeholders on unusual and/or suspicious activities.
• Manage billable hours allocated. Investigate alleged unusual and/or suspicious transactions.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Add value to Nedbank by identifying and recommending opportunities to enhance processes, systems and policies.
• Maintain knowledge management, and improve team success by sharing knowledge with team to ensure information is provided correctly to stakeholders.
• Use and access various resources to conduct investigations and report unusual and/or suspicious activities. Substantiate referral of unusual and/or suspicious activities.
• Analyse information by following quality standards and methodology, compile report containing findings of unusual and/or suspicious transactions, and submit reports of these transactions to the Financial Intelligence Centre (FIC) to meet regulatory requirements.
• Record details of unusual and/or suspicious transactions.
• Identify operational and risk related issues. Update management information on relevant system (MIS) so that information regarding fraudulent trends can be reported to Enterprise Risk Committees (ERCOs) and Money Laundering Executive Steering Committees (MLCP) for implementation of preventative and corrective action.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Bachelor of Arts: Law, Certificate: Money Laundering Control

Essential Certifications

• Institute of Commercial Forensic Practitioners (ICFP), Association of Certified Anti-Money Laundering Specialists (ACAMS), Association of Certified Fraud Examiners (ACFE) - preferred, not essential

Minimum Experience Level

• 5 years' experience in banking and/or financial institution

Technical / Professional Knowledge

• Forensic examination
• Fraud investigation methodology
• Governance, Risk and Controls
• Money laundering
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills

Behavioural Competencies

• Adaptability
• Collaborating
• Decision Making
• Work Standards
• Managing Work
• Technical/Professional Knowledge and Skills

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Job Purpose

To create a unique client experience by attending to enquiries and teller related transactions, client queries, banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives.

Job Responsibilities

• Authenticate clients and transactions.
• Prevent fraud, risks and losses.
• Mitigate risks and meet legislative requirements.
• Provide client service and meet identified client needs.
• Issue VISA application letters based on client requests.
• Comply with risk standards and take corrective action.
• Minimise losses and ensure corrective action is taken as per procedure and policy.
• Balance and secure branch stock holding.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Seek opportunities to improve business processes and systems.
• Act as brand ambassador.
• Add value to Nedbank by supporting the implementation of new processes, policies and systems.
• Deliver on identified client needs and requirements.
• Build and maintain client relationships.
• Educate and converse with clients by informing them of alternative self-service channels that will be cost effective, time saving and convenient.
• Create synergetic internal relationships.
• Identify quality sales leads and enable cross-selling (without advising).
• Meet client information needs and facilitate the processing of sales.
• Ensure client service and avoid destruction of aged stock and costs associated with reprinting and issuing.
• Reach individual and branch usage (touch points) targets.
• Remain current and stay abreast of Nedbank risk and compliance requirements.
• Understand and embrace the Nedbank vision and values, leading by example.
• Ensure knowledge management, continuity, team success and that information is provided in the correct way to stakeholders.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

• Preferable 6 - 12 months client service experience in a financial industry or bank teller experience

Preferred Qualification

• Relevant Business Certificate or Diploma or Institute of Banking.

Technical / Professional Knowledge

• Customer service principles
• Relevant product knowledge
• Branch processes and procedures
• Branch service offerings
• Corporate Governance & Compliance
• Cluster specific operations

Behavioural Competencies

• Building Customer Loyalty
• Applied Learning
• Collaborating
• Communication
• Managing Work
• Stress Tolerance
• Quality Orientation