Career Opportunities at Schneider Electric

About the job

• Support internal and external customer queries for Industry Business, Global Operations.
• Provide technical support and consult with customers in order to provide sound solutions and professional advice in the area of the Industry Business (PLCs, HMIs, SCADA and Industrial Networks).
• Familiar with Schneider PLCs ranges i.e. M580, worked on control expert
• SCADA experience especially Citect and EcoStruxure process expert (EPE)
• Build strong professional relationships with team members to create a collaborative, supportive environment in order to achieve optimal team performance and establish positive team morale.
• Build strong professional relationships with customers (internal and external) to provide premium service to ensure customer satisfaction and Schneider Electric Brand reliability.

Comprehend and understand the Schneider Electric Industry products in order to provide product support, service and advice in the following fields:

• Engineering tasks and processes
• Product licenses
• Product and application upgrades
• Product and application support.
• Sales support
• Industry solutions
• Grasp and understand enterprise solutions
• Focused on application and product improvement.
• Keep up to date with product improvement and technology offers.
• Consult clients on improvement initiatives and be value-driven.
• Effectively communicate with stakeholders (internal and external).
• Listening and understanding constraints and turning it into improvement opportunities.

Qualifications

Qualifications / Experience:

• Bachelors degree in Engineering (Electrical, Electronic / Mechatronics or similar), Computer Science or equivalent
• 3-5 years’ experience with programming and configuring SCADA software packages, PLC platforms, Microsoft Operating Systems, Industrial Communications and Industrial Networks.
• Experience dealing with customers and managing customer relationships to ensure future business and customer satisfaction and support.
• Writing technical reports
• Experience with health and safety regulations, completing safety risk analysis reports and audits

Knowledge / Skills:

• Strong PLC knowledge, control systems experience and SCADA systems.
• Knowledge of M580 PLC and control expert
• Wonderware knowledge & experience
• Knowledge of structured programming, communication techniques and protocols.
• Knowledge of Citect Scada and EcoStruxure process expert (EPE)
• Knowledge of data communications protocols, networking equipment and computer operating systems.
• Ability to prepare, read and understand technical documentation.
• Ability to work effectively and diligently as an individual and team member to resolve complex faults.
• Developed interpersonal and communications skills, including the ability to interact effectively with people of a different culture.
• Flexible and able to manage multiple tasks and shifting priorities.
• Ability to perform and make decisions in a stressful environment.
• Must be self-motivated and organized.
• Commitment to safe working practices in accordance with health and safety, corporate values and strategies.
• Focused on deliverables and project milestones.
• Project management and negotiating skills.

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About the job

Key Accountabilities

• Development, design, and all technical aspects of assigned projects.
• Coordinate the production of cost-effective detailed engineering designs in liaison with external consultants and technology partners.
• Timely and accurate distribution of drawings and documentation on assigned projects.
• Ensure awareness and compliance with project quality procedures (QA).
• Manage individual priorities, deliverables and utilization (time management).
• Assist with the preparation of tenders including responsibility for technical solution design.
• Onsite project work as required.
• Conduct site supervision and control of installation phase of project.
• Ensure timely and safe work practices.
• Identify and review all project variations.
• Understand project scope.
• Assist in initial project planning to develop required tasks and estimate time requirements for those tasks.

Projects or Services:

• Understand the high-level Scope of Work (SoW).
• Assist the Project Manager to draw up a project plan by estimating effort/duration on individual tasks.
• Engage with customers to understand their business needs. Translate needs into measurable and achievable requirements.
• Document requirements in a Functional Requirements Specifications (FRS).
• Submit FRS to the customer for signature to ensure mutually understood and agreed details of the SoW.
• Design solutions that will satisfy customer requirements.
• Document the designs in a Functional Design Specifications (FDS) and/or Technical Design Specifications (TDS)
• Conduct handover session with other resources assigned to the same SoW.
• Validate that the solutions in the FDS/TDS meets the requirements defined in the FRS and conforms to best practices and quality standards.
• Take full control and ownership of individual tasks or complete SoW assigned.
• Execute solutions.
• Test engineered solutions at various stages of the project life cycle. Including, but not limited to: Unit testing (UT), Internal Testing (IT), Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT). Develop test documentation based on FRS, best practices and quality standards. Capture results in test documentation.
• Deploy engineered solutions in customer production environment.
• Apply critical thinking and problem-solving methods to diagnose and resolve issues promptly.
• Develop, maintain, contribute and adhere to best practices, lessons learned and quality standards.
• Manage individual priorities, deliverables and utilization & efficiency (time management).
• Onsite project work as required.
• After hours standby as required.

Sales:

• Assist front office with technical scoping and capability aspects of solutions during the sales cycle.
• Assist tendering by providing input into effort and duration for quoting purposes.
• Promote value-add solutions, services and add-ons to customers during project engagements.
• Identify opportunities to widen the use of the company’s solutions within projects and services.
• Provide front office with leads generated through, for example, value-add promotion.

Technical:

• Ensure technical skills and knowledge is continually improved in line with corporate direction, changes in technology and industry trends.
• Contribute to improving engineering capabilities/processes by sharing knowledge and ideas within the team.
• Ensure that activities conform with relevant government regulations, company policies, standard and ethics.

Communication & Reporting:

• Consult with colleagues in areas of technical expertise.
• Keep Project Manager and other relevant stakeholders up to date with progress on assigned tasks.
• Participate in communication plan to build/maintain client relationships.
• Conduct all communication in a professional manner.
• Provide early warnings to the Project Manager on newly identified and changing risks, problems or issues.

Administration/General:

• Perform administrative duties related to the role including timeous completion and submission of timesheets, appraisals, support tickets and expense claims.
• Keep informed w.r.t company policies, standards and ethics.
• Keep document management system up to date with all project backups, documentation, reports, timesheets, expenses, certificates, etc.
• Manage personal objectives, company goals and project commitments.

Relationship Management:

Maintain and encourage appropriate communication and cooperation with:

• Customers / Partners / Supplies
• Other divisions and entities within the company
• Project and Services team

Health, Safety and the Environment:

• Comply with company and customer HS&E standards and policies, at all times.
• Actively own HS&E issues and activities within area of responsibility - lead by example.

Qualifications

Education:

• B.Eng (Computer, Electrical, Industrial) or BSc Information Technology

Experience:

Previous experience in the delivery of:

• Manufacturing Execution Systems (MES), Manufacturing Information Systems (MIS), Manufacturing Operations Management (MOM), Business Intelligence (BI).
• Software and applications architecture and design.
• SQL Server (DB, SSAS, SSRS, SSIS)
• Software development (C#, ASP.Net)
• Solid technical report writing skills
• Business process and data modelling tools
• Knowledge of project management processes and software

Commercial Awareness:

• Business needs analysis
• Business process mapping
• Risk management
• Health, safety and environmental
• Technical sales support

Others:

• High level of organizational and administrative skills
• Good communication (written and verbal) and interpersonal skills
• Autonomous
• Exceptional attention to detail
• Strong problem-solving skills
• Planning and scheduling skills

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About the job

Main Responsibilities:

• Manage, develop and reinforce Secure Power pre-sales engagement across all Cluster Channels, End Users, and Design offices.
• Lead ad-hoc prescription strategy supporting key projects active influencing, promote reference designs, with active on ground support to the sales force engagement during the pre-bid and bid cycles.
• Support Cluster Pre-sales organization collaboration and alignment with Cluster Channel Leaders, line of competency, V1 / V2 sales priorities, to deliver the committed order, and sales committed.
• Behave as trusted advisor supporting cluster BVP in managing pre-sales / business teams engagement toward delivering business, customer, project lifecycle deliveries commitments.
• Lead the IT & C&I Channels Partner Enablement toward comprehensive partners learning experience, enhance in EDGE, C&I datacenter, midsize revenues business through partner channel.
• Ensure maximum partner attendance to SE design tools.
• Collaborate with MEA Pre-sales Competency Group Leader to determine priorities, bid submission SLA's, required technical supporting cluster monthly orders / sales plan and confirmed achievements.
• Support Secure Power Line of Business - MEA Offer Managers, in deploying new offer launches and execute offers rebound plans.
• Responsible for Solution development, evaluation and approval process management.
• Responsible for technical alignment with customers and internal stakeholders to close the opportunity design / tendering and engagement.
• Evaluate overall profitability of an opportunity and work with the pricing / sales team and/or the customer to close the deal.
• Responsible to escalate for additional approval according to standardized delegation of authority rules.
• Take initiative in identifying and resolving issues around technical compliance, pricing and margin improvement.
• Evaluate the viability of reaching the promised potential of the opportunity and the profitability of closing the deal.
• Ensure risk is mitigated wherever possible.
• Quotation and tendering process management
• Technical support and advanced technical research
• Partner and alliance enablement
• Active prescription - playbook deployment
• Business development and active support to BVP across the Cluster coverage

Key areas of interest:

• Enterprise Datacenter / Hyperscale datacenter project
• Edge Solution transformation
• Next generation Galaxy and Easy offers (UPS, Cooling, MDC, Easy Prefab)
• Ecostruxure IT / IBMS offers
• Next generation cooling offers
• XL Datacenter reference design
• Sustainability in Datacenter
• Industrial Edge
• Active support to system / datacenter partner alliance program

Qualifications

• Technical qualification - Electrical / Mechanical / Industrial Engineering
• 5 - 7 years experience as a Solutions Architect
• Exposure to large scale design projects
• People manager

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About the job

• Ecostuxure Automation Expert (EAE) is the next generation engineering platform.
• A single tool to configure, program and deploy applications to multiple control and HMI devices.
• It provides control, HMI, documentation etc. encapsulated into asset models to manage complexity and support reusability & fast refactoring. It also offers multi vendor hardware operability.

Key Requirements:

• Understand the importance of IT OT convergence in Industry
• Implement customer solutions utilizing the technology
• Converge and blend multi-vendor components, devices and systems
• IT programming capabilities – high level and IIOT
• Multi vendor PLC programming knowledge and IEC 61131 standards
• Asset oriented programming
• CAT object technology – IEC61499
• The development and implementation of universal, reusable, standardised libraries for application in Industry Segments
• SCADA and DCS technology
• Experience with database implementation
• Aveva System Platform, WinCC etc. other SCADA systems
• Integration of cloud applications for Industry
• Cyber security for Industrial applications
• Schneider Modicon PLC – M580, M340, M262, M251
• Exposure to multi vendor systems such as Siemens, Rockwell/Allen Bradley, ABB PLC systems etc.
• Variable Speed Drives with PLC , libraries and Function Blocks
• Data Network Architecture, Open System Architecture
• Instrumentation & control

Skills / Attributes:

• Collaborator who listens and identify customer pain points and provide integrated solutions with EAE.
• Ability to provide complete Schneider Industrial Control System and IIOT solutions.
• Marketing acumen

Qualifications

• BTech/BEngTech/BEng Electrical / Electronic / Computer / Software Engineering
• 3 - 5 years experience as an Automation Engineer with thorough knowledge of software engineering in this field

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About the job

• The Field Services Outside Sales Representative is accountable for the promotion and sales of a broad range of technical services including the start-up, maintenance, testing, retrofit, upgrade and digital Services of all major manufacturer's electrical equipment installed at the customer’s site. The OSSR is also accountable for the selling of turnkey projects ranging from simple replacement of equipment to fully engineered solutions. This position is responsible for developing and maintaining relationships with new and existing SE customers to identify the scope of work, estimate and sell system adds/modifications and maintenance agreements so as to meet or exceed his/her profitable sales target. The FSS develops new sales opportunities and addresses and services the needs of established accounts, utilizes excellent products/solutions/services and customer knowledge to educate customers on pricing and application advantages, and how they meet customer's needs. Creates FS Service proposals, and close them facing the customer. He/she interacts with the account manager from the BUs, and also with FS ISSR and FS Operational Marketing. He/she will have to increase the mix of Service Plans sales as a top priority.

In mature countries, we can specialize the outside sales representatives per customer type

• Strategic Accounts FS outside sales: is the specialized sales force (V2) to maximize services revenue with Strategic accounts, supporting the SAE or KAM (V1).
• Targeted Accounts FS outside sales: is the specialized sales force (V2) to maximize services revenue with Targeted accounts, supporting the Account Manager (V1).
• Proximity Accounts FS outside sales (direct): is the specialized sales force to maximize services revenue with the proximity account
• Proximity Accounts FS outside sales (indirect): is the specialized sales force to maximize services revenue with the partners (Facility Managers, System integrators, Contractors, Distributors, VARs, Pannel Builders) addressing proximity accounts not followed directly by SE.

Essential Responsibilities:

• Develops account profiles and executes the sales plan.
• Applies market and account skills necessary for dealing with specific target audiences.
• Identifies and contacts potential customers or prospects, either existing or new.
• Secures customer satisfaction overseeing all ongoing activities with the customer (orders, delivery..)
• Utilizes BFO (Salesforce.com) for sales funnel management and for Account Planning.
• Provides monthly forecasts and summaries in a timely manner.
• Participates in the preparation of analysis and reports on field service performance.
• Prepares sales quotations and proposals with the help of quotation team in respect of FS expected margin.
• Works closely with Inside Service Sales Representatives and the BU account manager to maximize business opportunities.
• Is “feeding” the Field Services Marketing leaders with Offers feedback and needs
• Educates customers on all SE products and services with special attention on Recurring and digital Offers
• Provides mentoring, coaching and guidance to other sales employees
• Coordinates and/or attends trade shows and marketing/sales seminars as needed

Qualifications

• The successful candidate should have a (4) year college degree or equivalent work experience
• 5 - 10 years technical sales experience
• Experience in ICT / Finance Sectors
• Inside sales or CCC experience is a plus
• Ability to build a sustainable and reliable relationship with the customer. The concept of Customer Intimacy is critical in Field Services.
• Excellent verbal and written communication skills including C-level customers
• Thorough knowledge of Schneider Electric services offers throughout the Asset Management Life Cycle of the product.
• Proficient in Microsoft Office suite and ERP/CRM related tools.
• Excellent organizational skills.

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Purpose

• Apply mathematical, statistical, and economic techniques to determine market conditions, project customer demand, consumer behaviour and inform product launch strategy. Explore market trends and opportunities while directing and implementing strategies that inform general market placement. Manage research activities to provide accurate and timely market and competitor information for strategic and operational decisions.

Duties include:

• Performing complex analytics and statistical modelling on large data sets to identify market/business sector trends, customer buying patterns, etc. to inform business, product development, and marketing decisions.
• Creating data mining architectures/models/protocols, statistical reporting, and data analysis methodologies to identify target customer segments and simulate the impact of new product launches and marketing campaigns.
• Analyse sales funnels and customer intent.
• Conduct competitive research and analyse benchmarking data.
• Research and implement marketing tools to support promotional initiatives.
• Deploy and animate tools and platforms to process data and support marketing teams. Increase the sales and profitability of the business, by giving to the countries the necessary tools, support, training and market animation gears.
• Lead marketing value report production in order to support marketing population using BI tools such as Pricing Intel.
• Lead offer lifecycle management (PMO, O2, GRT, COS).
• Lead digitization of offer data and contribute to offer masterdata.
• Work closely with marketing and sales teams to identify opportunities for new client acquisition.
• Drive the global efficiency and completion of Marketing Data Management Process, support Marketing teams with business performance reports.
• Plan, prioritize, and manage research projects (to measure current and forecast future market activity and consumer trends, conduct primary consumer research, identify new market opportunities, analyze competitor activities; or evaluate the success of the marketing).
• Prepare reports and make recommendations to business as applicable.
• Select and manage ongoing relationships with external research agencies and consultants to ensure the organization receives satisfactory standards of service.

Qualifications

• 8 years relevant experience in market/customer analytics
• Previous experience in similar role
• Relevant Marketing/Statistics qualification
• Industry experience
• Experience working for a multinational – desirable
• Southern Africa market exposure and experience a must

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• The main mission of the Consulting Sales Representative is to grow the consulting services business in the Country/Cluster.
• Support the sales team (V1 and Services V2) to identify/pitch consulting opportunities. This includes consulting-specific customer platforming with the marketing team, join customer visits with the sales team, attendance during consulting jobs and follow-up with the sales team.

Main Objectives:

• Identify the right customers to promote consulting offer during customer visits and events.
• Possess knowledge of common power system issues and associated solutions.
• Create excellent long-term relationships with customers by being a Trusted Advisor.
• Ensure customer satisfaction with follow up proposals and necessary visits.

Key Responsibilities

• Ensure sales teams (V1 and Services V2) systematically promote Consulting offers to solve customers pain points.
• Support customer platforming with marketing and sales team to identify the right customer.
• Define a clear strategy to increase consulting in service mix and in relevant segment.
• Be the reference person for all Consulting Services in the Country/Cluster.
• Identify gaps in offer and propose solutions in close collaboration with Operational Marketing Leader in the Country/Cluster and Category Manager in the region.
• Collaborate closely with other offer OSSR's to bundle Consulting Services with other services offers (recurring, modernization).
• Provide commercial, tendering, technical and legal support in all stages of the offer. Get support from Commercial and LOB teams when necessary.
• Articulate the consulting offer from sales to execution by proposing action plans in conjunction with regional teams.
• Coordinate with Category Managers to get the adequate consultants (from Country if available, regional hub or central team) to perform the consulting jobs.

Responsibilities In Sales Stage

• Support marketing team in AMSP & 3YP on the consulting part
• Collaborate with V1 and V2 service sales team to identify and promote Consulting Services.
• Monitor Pipeline creation by V2 (consulting offers and pullthrough opportunities).
• Ensure bFO Guidelines compliance for Consulting Services (including all consulting activities captured as a separate line/opportunity for opportunities consisting of several opportunity lines).
• Attend customer visits with V1/V2 team when required and appropriate.
• Animate and challenge pipeline with sales opportunity leaders.
• Define the consulting offer to be proposed to a customer (EcoConsult Audits for Power, IA, DC (Pro, Advanced, Essential), Electrical Digital Twin Services or System Studies) according to the customer pain points.
• Sales Training for V2s, V1s, KAMs sales force.
• Follow KPI´s for Consulting Services (Orders and Pull-Through).

Support Responsibilities In Tender & Execution Stage

• Attend internal, customer kick off meeting and final presentation to ensure that the transition from execution to sales is properly done for future sales to follow up with recommendations.
• Review quotation and cost analysis prior to sending an offer.
• Support legal issues in coordination with legal department.
• Coordinate with Regional Category Manager for complex quotation.
• Identify roadblocks and propose how to solve it.

Qualifications

• The successful candidate should have a (4) year college degree or equivalent work experience
• 5 - 7 years sales experience.
• Strong experience in Field Services: Consultative Sales mindset is a must
• Leadership and team management skills
• Power Systems knowledge
• Knowledge of local standards, compliance and regulations.
• Ability to build a sustainable and reliable relationship with the customer. The concept of customer intimacy is critical in Field Services.
• Excellent verbal and written communication skills including C-level customers.
• Thorough knowledge of Schneider Electric services offers throughout the Asset Management Life Cycle of the product.
• Proficient in Microsoft Office suite and ERP/CRM related tools.
• Excellent organizational skills.