Career Opportunities at SynergERP (Pty) Ltd

GENERAL JOB DESCRIPTION

• As a senior Intacct Consultant, you will be responsible for assisting with a variety of implementations, add-ons, and optimization projects. You will assist in determining the clients' business needs, business process design, develop customized solutions, and integrate third party applications with existing infrastructure. Your mission will be to successfully deliver and manage software implementation projects in a team environment, while looking for ways to provide value to our clients.

DUTIES & RESPONSIBILITIES

• Enhance the reputation of SynergERP through delivering exceptional consulting services to our clients, exceeding their expectations consistently and delivering successful projects. Remain abreast with latest trends and technologies and apply them whilst working on projects to ensure that our clients’ lives are made better through the application of technology.

Gap Analysis

• Analyse clients’ business requirements.
• Engage with clients to define and document their requirements.
• Formulate solutions that will meet their business needs and expectations in an efficient and timely manner.
• Assist in setting up a project plan, quotation, and budget management.

Implementation

• Customizing the solution to suit client’s requirements and specifications.
• Provide support to the project managers and assist in managing the technical aspects of the projects.
• Communicate requirements for customisation to developers to ensure their work will function in the way the client expects it to.
• Create custom reports that suit the needs of the client.
• Master data import and data migration.
• Attend demos with the presales teams to make sales to clients.
• Host user sessions to show client how Intacct works.
• Configuring various accounting modules.
• Setting up the master files for various modules, Tax mapping, bank files, etc.
• Setting up the company module (adding users, roles, dimensions, and entities)

Training

• Training users on new system for them to become self-sufficient in the use of the software configured for them.
• Training junior consultants to master Intacct.

Team Leader

• Lead the Intacct team, contributing and sharing best practices, knowledge, resources, and guidance.
• Work with Project Managers to ensure smooth, on-time, and successful solutions are delivered.
• Involved in recruitment & approve leave.
• Attend Steerco meetings.

Support

• Assisting with the smooth integration of business processes after go-live.
• Identifying and implementing effective solutions to clients’ problems & maintaining a healthy client relationship.
• Support others in problem-solving and provide support and advice to less experienced consultants to manage product implementations.

EDUCATION, SKILLS AND ABILITY

• Relevant Tertiary qualification (Accounting qualification).
• ERP Consulting Experience.
• Sage Intacct Implementation Certification (Advantageous).
• Experience supporting end users with general ERP systems.
• Excel proficiency preferred, including ability to create data transformation workbooks and/or macros to facilitate uploads of data.
• Experience with other ERP packages.
• Business Acumen.

KNOWLEDGE & EXPERIENCE
SKILLS & ABILITIES

• Ability to work independently and self-motivated.
• Ability to multi-task and prioritise projects.
• Self-managed and self-motivated.
• Can apply cognitive learning quickly and effectively.
• Excellent admin skills (required for task list updating, booking of time, and keeping up with Microsoft Teams messages).
• Ability to take in a lot of information at a rapid rate and converting the learning into long-term knowledge.
• Be able to work exceptionally fast and effective under high pressure environments.
• Adaptability: be able to adapt through different projects, different clients, and different working environments daily.
• Client Service orientated.
• Excellent Communication Skills (both written & verbal).
• Passionate and proactive.
• Analytical Skills.
• Organizational Skills.

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GENERAL JOB DESCRIPTION

As an x3 Consultant you will be responsible for assisting with a variety of implementations, add-ons and optimization projects. You will assist in determining the clients' business needs, business process design, develop customized solutions, and integrate third party applications with existing infrastructure. Your mission will be to successfully deliver and manage software implementation projects in a team environment, while looking for ways to provide value to our clients.

DUTIES & RESPONSIBILITIES

Enhance the reputation of SynergERP through delivering exceptional consulting services to our clients, exceeding their expectations consistently and delivering successful projects.    

Remain abreast with latest trends and technologies and apply them whilst working on projects to ensure that our clients' lives are made better through the application of technology.

GAP Analysis:

• Analyse clients’ business requirements
• Engage with clients to define and document their requirements
• Formulate solutions that will meet their business needs and expectations in an efficient and timely manner
• Assist in setting up a project plan and budget.       

Implementing:

• Customizing the solution to suit client’s requirements and specifications
• Provide support to the project managers and assist in managing the technical aspects of the projects.
• Communicate requirements for customisation to developers to ensure their work will function in the way the client expects it to

Training:

• Training users on new system for them to become self-sufficient in the use of the software which we have configured for them.                                       

  Support:

• Assisting with the smooth integration of business processes after go-live.
• Identifying and implementing effective solutions to clients’ problems, maintaining healthy client relationships.
• Work as part of a team, contributing and sharing best practices, knowledge, resources and ideas

EDUCATION & TRAINING

• Implementations experience in various industries to include integrations and reporting.
• Experience following detailed work plans for project activities within scope.
• Experience supporting end users with x3.
• Excel proficiency preferred, including ability to create data transformation workbooks and/or macros to facilitate uploads of data.
• Relevant Diploma / Degree in Accounting or Finance. (Advantageous)
• Sage X3 certified (Advantageous).
• Report writing and MS Excel skills.
• Good accounting background with proper understanding of internal control structures and business processes.
• At least 3 – 4 years’ experience in Sage X3 consulting.
• Crystal report and SQL experience.

KNOWLEDGE & EXPERIENCE

SKILLS & ABILITIES

• Ability to work independently and self-motivated
• Ability to multi-task and prioritise
• Self-managed and self-motivated
• Can apply cognitive learning quickly and effectively.
• Excellent admin skills (required for task list updating, booking of time and keeping up with Microsoft Teams messages)
• Ability to take in a lot of information at a rapid rate and converting the learning into long-term knowledge.
• Be able to work exceptionally fast and effective under high pressure environments
• Adaptability: be able to adapt through different projects, different clients and different working environments daily
• Client Service orientated
• Excellent Communication Skills (both written & verbal)
• Passionate and proactive
• Analytical Skills
• Organizational Skills     

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SynergERP is looking for a strong Business Development Manager that is results driven and a self-starter - you must be able to work independently. We’re looking for someone dynamic and passionate about learning new software solutions that enable upper mid-market companies achieve financial and operational excellence. It is important that you have experience in working with C-Level Decision Makers and can identify and understand a customer’s problem and how to position a solution. You need to be confident and love getting in front of clients to generate new sales for the organization and achieve allocated targets and activity related metrics.

Duties:

Customer research and profiling

• Understand the SynergERP and software value proposition
• Identify clients that would be a vertical and target market fit
• Be able to sell a solution and not a product
• Build and maintain a pipeline – generate a minimum of 10 new appointments per month or however many required to achieve the prescribed SQO
• Maintain CRM and additional reporting requirements

Generate new sales 

• Schedule appointments with C-suite Decision Makers
• Overcome obstacles in reaching the C-suite
• Cold calling and leveraging off different mediums, including but not limited to LinkedIn, networking, attending conferences and events, securing referrals
• Build and maintain a pipeline – generate a minimum of 4 SQO per month (Self-Generated)
• Maintain CRM and additional reporting requirements

Task and process management

• Follow the prescribed SynergERP sales methodology
• Manage internal and external stakeholders
• Present and articulate the value proposition
• Get buy-in from the client to adopt the sales methodology
• Co-ordinate internal & external stakeholders for successful product demonstrations

Negotiating and closing

• Promote and emphasize the business case for change and ROI
• Pre-empt and manage objections
• Understand the clients buying and decision-making process and manage both internal and external expectations
• Obtain & asses pricing for reasonability and accuracy
• Prepare professional & detailed tailored proposals

Continuous relationship building 

• Become a trusted advisor to clients
• Know when to leverage off internal stakeholders
• Educate the client throughout the process
• Provide content, resources and tools required for the client to make an informed decision
• Maintain a good relationship with SynergERP’ s business partners

Education & Training:

• Degree in Business Management, Accounting or a similar field
• Experience in dealing with C-suite decision makers at large organizations
• Experience in solution selling presenting at all levels of a business
• Experience in Sage Intacct 
• Finance, ERP, or software sales experience (preferred)

Knowledge & Experience:

• At least 3 years’ experience in upper mid-market sales
• Ability to work independently and self-motivated
• Meticulous, diligent, and accountable 
• Client service orientated
• Strong negotiation skills
• Patient
• Excellent communication skills (both written & verbal)
• Strong administration and organisational skills
• Passionate and proactive
• Analytical skills
• Sales skills
• Organizational skills
• Collaborative skills