Careers at Discovery Limited

Key Purpose

• To ensure that the claims service strategy prevails in that adherence of the assessment of claims decisions are proved to the relevant stakeholders, in keeping with the business rules, set criteria and service level agreement discipline.

Areas of responsibility may include but not limited to

• Effective independent assessment of complex claims within high authority limit and skill level to ensure accuracy of decision-making identifying material non-disclosure, misrepresentation or fraud.
• Demonstrate proficient service through formal communication to ensure adherence to communication standards. Building relationships with brokers and franchises, engages with top Premium platinum and Gold Prestige financial advisors to ensure successful execution of claims deliverables.
• Adherence to service level agreement discipline to ensure service standard.
• Attain a quality assurance of above 85% to ensure effective claims decision making and communication output.
• Coach and conduct training for junior or new assessing staff to ensure skills transfer and accurate decision making.
• Presents individual claims on disputes, declines, voids and reconstructs to various committees including medical, legal, underwriting, actuarial and compliance for verification. 

Competencies & Skills

• Attain a quality assurance of above 85% to ensure effective claims decision making and communication output.
• Decision making skills
• Analytical skills 
• Effective communication skills
• Attention to detail

Qualifications & Experience

Essential:

• Matric
• Diploma/ Bachelor’s degree in health-related field (such as nursing, occupational therapy, psychology, physiotherapy, etc.
• 4-5 years of working experience in claims assessment of all types of benefits e.g. Life cover, disability, severe illness and income protection claims in the long-term insurance industry.

Advantageous:

• 2-5 years underwriting experience in a long terms insurance industry
• Risk management knowledge with experience of Individual Life claims assessment of all benefits. 
• Medical knowledge in terms of terminology and interpretation of medical reports.
   

go to method of application »

Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Insure telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

•  Achieve Insure Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
•  Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

•  Matric
•  At least 2 years sales experience, preferably in an outbound telesales environment
• Minimum 2 years short-term product knowledge, Discovery Insure Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

go to method of application »

Key Purpose

• The data analyst is responsible for transforming raw data into actionable insights to support informed decision-making within an organization. Through the process of collecting, cleaning, and analysing data, identify trends and patterns, and create reports and visualizations to communicate findings they are able to provide data-driven recommendations, help optimize processes, improve performance, and drive strategic initiatives.

Objectives of this role

• Document requirements: Ensure that all requirements are documented, as well as ensure that all artifacts are maintained and complete at all times.
• Data integrity and quality assurance: perform data mappings to ensure maintenance of data quality and integrity
• Monitor failures: Ensure that all solutions have monitoring in place to effectively identify failures so these can be resolved promptly thus ensuring optimal system performance
• Automate manual processes: Identity opportunities to automate manual processes and recommend improvements to enhance system interoperability
• Optimize Processes: Continuously monitor and analyze data to identify opportunities for improvement and efficiency.

Responsibilities

• Interact with Business Analysts and End Users to establish information needs
• Conduct data analysis and data profiling on various source systems
• Design and document logical and physical data models using dimension modelling techniques
• Review data models with functional and technical teams
• Interact with Software Developers, Business Analysts, Quality Management and End Users to communicate BI designs and solutions
• Establish, maintain, and ensure compliance with data modelling and data integration standards
• Lead the creation, enhancement and implementation of newer BI standards and processes
• Mentor junior team members

Education and Experience

• Matric
• A Bachelor of Science Degree or Diploma in Computer Sciences/ Information Systems or equivalent IT tertiary qualification
• AWS certifications will be an added advantage
• 5 to 8 years of experience in data analytics or the BI space.
• Solid experience in gathering requirements for reporting solutions and data analytics
• Solid experience in writing functional and technical specifications, process flows and source-to-target mappings
• Experience working with BI front-end tools to develop prototype solutions (Power BI, Tableau or similar; Excel)
• Strong analytical and problem-solving skills
• Excellent oral and written communication skills
• Strong SQL query writing ability (across database environments)
• Experience in ETL design and good understanding of ETL solution architectures
• Good understanding of ODS, data warehouse, data marts and database technologies.
• Strong database fundamentals and data modelling knowledge (normalization and de-normalization)
• Highly proficient in database management systems like Postgres, Oracle, MongoDB, and Redshift

Preferred skills 

• Prior leadership experience
• Change Management experience
• Engagement with Senior stakeholders 
• Personal Attributes and Skills
• Drives Results
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
   

go to method of application »

Key Purpose

• A SQA Associate Specialist Engineer in Test Automation is responsible for designing, developing, and executing automated test scripts to ensure the quality and reliability of software products. This role involves working closely with cross-functional teams to integrate automated tests into the development process and improve overall testing efficiency.

Areas of responsibility may include but not limited to

Test Automation Development

• Design, develop, and maintain automated test scripts using tools like Selenium, JUnit, or similar.
• Integrate automated tests into the CI/CD pipeline to ensure continuous testing.

Test Planning and Execution

• Create detailed test plans, test cases, and test scripts for various testing types (e.g., functional, regression, performance).
• Execute automated tests and analyze results to identify defects and ensure software quality.

Collaboration and Communication

• Work closely with developers, QA engineers, and product managers to understand requirements and ensure alignment.
• Participate in code reviews and provide feedback on testability and quality.

Defect Management:

• Identify, log, and track defects using bug tracking tools.
• Collaborate with the SQA’s and developers to ensure timely resolution of defects.

Continuous Improvement:

• Stay updated with the latest test automation tools, technologies, and best practices.
• Contribute to process improvements and the adoption of new testing methodologies.

Post-release

• Handle all outstanding admin and ensure that the release is closed appropriately to meet audit requirements
• With each release, retrospectively analyse what went well and not so well
• Identify improvements in process, people and technology.

Team Collaboration and Leadership

• Manage own work.
• Mentor juniors team members and provide required support.
• Communicate clearly, constructively and effectively.
• Build relationships with other members of the team and the business users we service.
• Transfer knowledge and actively participating in building a testing knowledge base.

Technical Skills

Intermediate knowledge of:

• Jira & Agile process knowledge
• PL SQL
• Root Cause Analysis process
• Interpreting business and technical specifications
• Experience with automation scripting and programming (preferably in Java)
• Proficient in test automation tools and frameworks (e.g., Selenium, JUnit)
• Experience with API testing tools (e.g., Postman, SOAPUI)

Education and Experience

Essential:

• Matric
• ISTQB foundation
• At least 4 – 7 years’ experience in Software testing and Automation
• At least 2-3 years of hands-on experience in software quality assurance and test automation
• Experience with automation scripting and programming (preferably in Java).
• Software Development Life cycle models experience
• Experience in Agile testing methodologies
• Experience in JIRA and Xray

Advantageous:

• Diploma / Degree in Computer Science, Information Technology
• Advanced ISTQB certification
   

go to method of application »

Key Purpose

• Increase the sales of the product range through building relationships, superior client service and technical knowledge

Areas of responsibility may include but not limited to

• Increase the sales of the product range through building relationships, superior client service and technical knowledge.
• Developing and maintaining broker relationships.
• Review new business pipeline, follow-up and tracking.
• Issuing of quotations.
• Technical training of and ongoing product support to financial advisor.
• Dealing with queries and providing information on a range of sales and service issues.
• Liasing with internal departments on processing issues.
• Building relationships with internal departments to ensure superior service is offering to clients.
• Keeping up-to-date with competitor product and service offering and industry developments..
• Participating in proactive sales and marketing initiatives

Key Responsibilities

• Developing and maintaining broker relationships
• Review new business pipeline, follow-up and tracking
• Issuing of quotations
• Dealing with queries and providing information on a range of sales and service issues
• Liasing with internal departments to ensure superior service is offered to clients
• Keeping up-to-date with competitor product and service offering and industry developments
• Participating in proactive sales and marketing initiatives

Personal Attributes and skills

• Own insured transport, cellphone and drivers license
• Willingness to undertake business travel across South Africa
• Assertiveness
• Self-confidence
• Honest and ethical
• Resilience
• Perseverance
• Able to manage stressful situations
• Results driven
• Ability to work independently without supervision
• Self-Disciplined
• Able to influence and negotiate
• Persuasive
• Able to manage stress and stressful situations
• Results driven
• Ability to work independently without supervision
• Self-Discipline
• Able to influence and negotiate
• Persuasive
• Build strong relationships
• Use own initiative
• Decisiveness

Education and Experience

• NQF5 in Wealth Management of Financial Planning
• RE5 (Advantageous)
• Knowledge of underwriting process
• Broker consulting experience in the financial services industry
• An understanding of financial planning
• Knowledge of MS Office Suite
   

go to method of application »

Job Description

• The primary function is to prepare and manage budgets for corporate services area within Discovery Central Services. The successful candidate will liaise with the stakeholders to provide business with the best financial solutions to business problems. The successful candidate will cover the management accounting and finance function for other shared services;(Commissions, Integrated shared services, Procurement, Fleet Training, Hospitality and events etc.)

Job Responsibilities may include but are not limited to:

• Prepare and manage the budgeting process
• Collating and compiling various documents and information in order to process monthly journals
• Preparing and reviewing monthly journals
• Preparing and reviewing monthly reconciliations
• Compiling additional client (cost Centre) specific reports
• Preparing and reviewing monthly files for both external internal auditors
•  Liaising with both external and internal parties
• Assisting auditors with queries
• Preparing information for monthly management accounts
• Management accounts reporting on monthly variances and rolling forecasts.
• Authorize orders on Sage. · Prepare any other reports that may be required.
• Assistance with any other related work as may requested from time to time.

Qualification and work experience

• Qualified CA(SA)
• 3 years’ experience working in the finance shared services environment.
• Experience as a finance manager within the financial services environment

go to method of application »

Job Purpose

• The Security Engineer is responsible for designing, building and testing security solutions for Discovery Bank. The incumbent will develop and integrate security solutions for application systems, projects and applied technologies, also solving for technical problems and challenges that arise. The Security Engineer is also responsible for overseeing and conducting penetration tests within the Discovery Bank environment.

Areas of responsibility may include but not limited to

• Work across mobile apps, backend APIs and supporting systems to design, build and test security controls.
• Design and build internal tools to automate testing and conduct security reviews.
• Apply OWASP standards to identify risks and vulnerabilities within various systems.
• Use tools like Postman and mobile debugging frameworks to evaluate security controls and perform penetration testing.
• Acquiring a detailed understanding of business processes and applications.
• Translating technology and environmental conditions (business, legal and regulatory requirements) into the security design for applications and business processes.
• Proactively engaging in all stages of the development lifecycle to ensure that solutions are securely designed, built, verified, deployed and maintained.
• Check for gaps in security that could occur and advise on best practice to minimise risk
• Perform risk and threat modelling as part of security assessments and solution design.
• Participate in resolution of incidents in order to engineer requisite solutions.
• Deliver, report and track security issues to resolution.
• Define, implement and maintain security policy and security standards.
• Evaluate new technologies and processes that enhance security capabilities for the bank.
• Collaborate with colleagues on and provide thought leadership on security topics e.g. authorisation, authentication, encryption, integration solutions, etc.

Personal Attributes and Skills

• Values driven.
• Facilitation and conflict resolution capabilities, and builds working relationships.
• Problem solving and analytical capabilities.
• Excellent written and verbal communication skills, with the ability to convey technical detail in clear and concise manner.
• Ability to work under time constraints with minimal supervision in an agile environment.
• Looks for ways to optimise and automate solutions and testing in continuous integration/development and deployment environments.
• Willingness to both issue and accept challenges to analytical problems.
• Knowledge of Banking products, processes and systems is an advantage.

Education and Experience

• Bachelors of Science degree in computer/electronic engineering or software programming background.
• At least 3-5 years’ experience with software development/engineering within banking or financial institutions.
• Experience with popular programming languages and frameworks e.g. Javascript, Node,  Java, Spring, .Net, etc.
• Experience with integration protocols and technologies e.g. SOAP, REST, JSON, XML, etc.
• Solid understanding of cloud, virtualisation and containerisation security would be advantageous.
• Solid understanding of modern federated authentication and authorization frameworks e.g. SAML, OIDC, ADFS, OAuth2, etc.
• Working knowledge of data protection best practices (at rest, in flight and in use).
• Experience with encryption protocols, technologies and techniques.
• Experience working with product teams specifying secure application requirements.
• Certifications advantages CISSP, CEH, ISACA CRISC/CISM, CISSP-ISSAP, CISSP-CSSLP, CSK, CCSP, etc.
• Working knowledge of security penetration methods and tools.
• Knowledge of SAP security, micro-services & API security is considered an advantage.
• Working knowledge of tools such as log management and log analytics tools e.g. Splunk is advantageous.
   

go to method of application »

Job Purpose

• The Training Specialist is responsible for delivering and accrediting learning solutions that enable new and existing employees and contractors to perform at their best.  This role includes end-to-end planning, facilitation and evaluation of training programmes, including system training and new product launches.  The Training Specialist also identifies, researches, and sources appropriate internal and external learning solutions to address the evolving needs of the Wellness Solutions Team.

Key Outputs / Job Responsibilities may include but are not limited to

• Researching and sourcing external/internal training programs to meet the cost training needs. Presenting and sharing data driven insights in a meaningful way, to inform strategy.
• Conducting each component of the training cycle within the business units i.e. training needs, analysis, design, development, delivery, assessment and measurement.  Enhance people performance as well as protocol/standard operating updates.
• Identify knowledge and skills gap within the Wellness Solutions Team with targeted training solutions to close the gaps.
• Development of both existing and new staff in the area.
• Increase the skill levels of the business unit through targeted training interventions, including coaching.
• Deliver training sessions to a wide range of stakeholders internally and externally.
• Schedule and plan learning sessions in accordance with the business unit requirements
• Conduct formal preparation for training
• Provide formative and summative assessment feedback.
• Complete all required administration and evaluate training interventions
• Obtain a completed reaction evaluation from all learners
• Maintain accurate and complete training assessment records
• Provide timely and regular feedback to management and team leaders on training, coaching, induction, trends identified, training needs.
• Attend and or chair key forums
• Develop and implement quality measures and audit methodologies
• Keep abreast of best industry practices e.g. digital learning
• Be responsible for developing and maintaining all training material for the business
• Support the business with ad hoc projects as and when required.

Minimum Requirements

• Minimum 3 years’ experience in customer services’ environment
• Minimum 1-2 years’ training experience in healthcare.
• Proven track record of successful implementation of training initiatives
• Experience with managing strategic relationships
• Industry knowledge of Scheme and Non-Scheme products
• Experience working with stakeholders (internal and external)
• Presentation skills
• Experience working with electronic medical systems and operational reporting tools.

Advantageous

• Experience in the Corporate Wellness Industry
• Start-up experience
• Discovery Group Products knowledge
• High level understanding of Discovery Health systems

 Qualifications

• Clinical qualification which includes conducting wellness assessment as part of the qualification’s scope
• Qualification in training/facilitation or coaching (advantageous)
• HPCSA/SANC (advantageous)

Technical skills

• MS Office, Excel and Power Point
• Experience managing and analysing data
• Power BI
• Digital learning platforms
   

go to method of application »

Key Purpose of the role

• The Senior Sales Manager will lead several funeral sales teams in Mass Markets. This individual will be required to develop strategies, examine growth opportunities, and enable sales improvement, and taking responsibility for the department’s performance against set targets.

Areas of responsibility may include but not limited to:

• Lead and manage Funeral sales teams consisting of Sales Managers and financial advisors in order to achieve sales and quality targets.
• Responsible for management and oversight of the FSPs activities relating to rendering of financial services, which includes advice and/or intermediary services.
• Must monitor that the statutory obligation of the FSP is complied with.
• Ensuring a professional level of interactions with intermediaries and HR contacts.
• Inductions and leads management, ensuring that campaigns and leads are correctly managed
• Ongoing liaison and relationship building with various stakeholders.
• Analyze Management Information System Reporting, create and maintain well crated reports to identify opportunities and gaps
• Uphold Business processes and identify operational improvements
• Ability to proactively manage change.
• Compliance and risk management and adherence, coach staff to improve performance and behaviours. Specifically complying with the fit and proper requirements (COB, RE, Qualification, PST and CPD).
• Foster an Energetic and Motivated Work Environment
• Representatives and Sales Managers complete all required training for their role.
• Monitor on an ongoing basis that the representatives are treating customers fairly.
• Monitor representatives under supervision to maintain the required standard.

Competencies

• Ability to engage Union representatives. 
• Logical, analytical problem-solving ability. 
• Excellent interpersonal skills. 
• Excellent verbal and written communication skills. 
• Able to take initiative and exercise sound judgment and decision making. 
• Ability to work in a highly pressurized, target oriented environment. 
• Ability to deal positively with change and uncertainty. 
• Strong business acumen. 
• Strong sales and persuasive skills. 
• Strong quality orientation. 
• Good organisational skills. 
• Proactive, self-motivated. 
• Able to identify, nurture and develop talent. 
• Customer oriented. 
• Ability to meet deadlines timeously 

Qualifications and Skills

• Relevant Tertiary Education required. Degree/Diploma. (BCom or Marketing) 
• 4-6 years sales management experience in a target driven sales environment. 
• Competent in MS office
• Experience managing teams country wide. 
• NQF Level 5 and Regulatory Exams compulsory. (RE1 and RE5) 
• Life Product knowledge (Advantageous)

go to method of application »

• To define and oversee IT Servicing’s Knowledge Management strategy and to support IT Servicing in translating information into knowledge to drive improvements into user self-service, first contact resolution and shift left initiatives. To manage all communication for 529Help and Technology Services. Be the custodian of all documentation pertaining to the IT Service Centre

Areas of responsibility may include but not limited to

Knowledge Management:

• Development of the IT Servicing Knowledge Management strategy.
• Ensure that all existing information is consolidated into meaningful knowledge cases.
• Ensure that knowledge cases are available for use within user self-service and the IT Servicing Team.
• Ensure that a central knowledge repository exists.
• Ensure that knowledge is used effectively within user self-service and the IT Servicing team and that usage can be tracked, measured and reported on for input into improvement initiatives
• Management of the Knowledge lifecycle to ensure knowledge cases are reviewed, maintained and/ or retired
• Continual enhancement of Knowledge Management in line with industry trends and digital technologies

529Help Communication:

• Ensure that relevant and accurate information is distributed to keep both internal staff and customers informed and updated.
• Assist TS Teams with communication relating to changes and major incidents.
• Participate in the Internal Comms Forum as a representative for IT Servicing.

Custodian of IT Service Centre documentation:

• Ensure all documentation pertaining to the IT Service Centre is accurate, stored in a centrally managed location that is accessible to the relevant stakeholders and is managed via a documentation refresh lifecycle on a bi-annual basis. Documentation refers to but is not limited to the following: Service Take On Documents, Standard Operating Procedures, Work Instruction Guides, Job Profiles and Job Specs, Skills Matrix.
• Participate in and support audits where documentation is required as supporting evidence.

Personal Attributes and Skills

• Knowledge Management Lifecycle
• Documentation Creation and Management
• Continuous Improvement & Service Design Thinking
• Knowledge Centre Service Framework
• Platforms & Automation
• Results driven with a strong Customer Service focus.

Education and Experience

• Matric
• ITIL Foundation
• 2 years Previous exposure to implementation and maintenance of a centralized Knowledge Management repository within an IT organization.
• 2 years Exposure to a Customer Service Environment with a focus on Customer Service Improvements.
• 2 Years experience in managing documentation.
   

go to method of application »

Key Purpose

• The Marketing Consultant is a member of a high-performance marketing team that partners with the Discovery Vitality business to implement marketing solutions and contributes to the delivery of digital and marketing communications for Discovery Vitality.
• The Marketing Consultant will be responsible for running marketing projects end-to-end, using digital and marketing best practice and leveraging internal and external (e.g. agency, fitness facilities) relationships to deliver within budget.
• In addition, the Marketing Consultant will support the Marketing Manager on marketing projects and integrated marketing campaigns in the Vitality Fitness portfolio, work closely with external and internal stakeholders and assist with running partner campaigns.

Areas of responsibility may include but not limited to:
Campaign and project delivery

• Support the Marketing Manager in delivering integrated marketing projects and campaigns for the Vitality Fitness portfolio, ensuring delivery to agreed timelines, scope and budget.
• Provide input into the creation and implementation of project plans; manage lead times, monitor delivery against plans and follow up on actions to ensure deadlines are met.
• Keep project plans updated and maintain strong version control across briefs, artwork and communication assets.

Briefing and stakeholder/agency coordination

• Brief agencies and internal teams (e.g., content/creative) on specific campaigns and communications required, ensuring clear objectives, deliverables and timelines are met.
• Collaborate across teams and functions, working closely with key stakeholders (including senior business stakeholders) to help achieve business unit objectives and targets.
• Build and maintain relationships with key internal stakeholders and external partners at both strategic and operational levels to enable efficient delivery.

Content and communication collateral

• Create and update relevant communication collateral (e.g., app screens, social media, website content and other campaign assets) in line with marketing requirements.
• Convert technical information into audience-appropriate communication to support campaign understanding and engagement.
• Provide strong copywriting and editing across communications and campaign assets.

Quality control and governance

• Conduct first-line quality checks and proofreading to ensure accuracy, brand alignment and adherence to Discovery’s language style and conventions.
• Support governance processes and sign-off requirements relevant to campaign delivery.

Administration and delivery support

• Provide administrative support linked to marketing delivery (e.g., quotes, orders, tracking deliverables and approvals).

Reporting and continuous improvement

• Provide detailed marketing reports after campaigns to share internally and externally and enable learning/optimisation.
• Contribute ideas to improve effectiveness and ways of working.
• Manage ADHOC requests effectively and shifting priorities while maintaining delivery standards.

Competencies

Knowledge

• All relevant promotional channels.
• Agency process and relationship management.
• Critical elements of successful digital communication.
• Website/content management best practice.
• In-store branding / point-of-sale (POS) principles where applicable to partner environments.
• Production processes (advertising, media, print), including timelines and costing.
• Understanding of production/procurement and sign-off processes; and “what makes a good brief”.
• Discovery language style and conventions.

Skills

• Strong English communication (written and verbal), with strong copywriting and editing skills.
• Digital platform writing, content creation and briefing skills.
• Digital marketing capability (e.g., email marketing, social media).
• Excellent attention to detail and ability to proofread effectively.
• Strong project/time management; able to multi-task across multiple projects without compromising quality or stakeholder relationships.
• Ability to convert technical information into audience-appropriate communication.
• Influence and persuasion skills aligned to project delivery.
• Ability to critique basic design in line with Discovery’s conventions.

Attributes

• Motivated; results-driven; reliable.
• Detail-orientated; customer focused; able to prioritise.
• Works well under pressure; team player; empathetic.
• Adaptable and resilient (able to cope with curve balls).
• Creative flair and proactive problem-solving.

Education and Experience

• Minimum 3-year undergraduate degree or diploma (preferably marketing / communications focused).
• Minimum of 2–3 years’ experience in marketing and communication.
• Experience in integrated campaigns, content marketing and/or partner marketing is advantageous.
• Relevant industry experience (health, wellness, fitness, rewards programmes) would be advantageous.