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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
Job Purpose
To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.
Job Responsibilities
Adhere to the daily schedule to ensure that targets are met by following the work plan.
Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
Escalate all unresolved queries to management by logging the case on the system.
Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
Understand the nature of the client's query by reiterating the key points raised by the client.
Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.
Minimum Experience Level
2-3 years working experience as a Client Services Consultant dealing with Personal Lines within the Short Term Insurance space in the Banking/Financial Services Industry.
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Certificate: Call Centre
Technical / Professional Knowledge
Administrative procedures and systems
Relevant regulatory knowledge
Relevant software and systems knowledge
Business writing skills
Banking knowledge
Banking procedures
Cluster Specific Operational Knowledge
Business principles
Business terms and definitions
Governance, Risk and Controls
Behavioural Competencies
Building Customer Loyalty
Communication
Technical/Professional Knowledge and Skills
Managing Work
Adaptability
Quality Orientation
Job Purpose
To design and maintain optimal data models/structures at both an enterprise and system / application level that meet the business and architectural objectives of the organisation. To create structures that enable data to be persisted in a structured way to enable the value of the data to be unlocked. To create appropriate data and class structures that enable the flow of data between providers and consumers.
Job Responsibilities
• Design data models that meet the business requirements and align to the agreed architecture framework.
• Ensure data modelling deliverables are delivered according to project plan and budget to meet commitment to stakeholders.
• Ensure all data modelling activities and deliverables are aligned to the development methodology and to the data modelling principles and standards
• Apply the Nedbank approved tooling to create the data modelling deliverables.
• Adopt the Enterprise Data Model (which is based on the IFW) as a standard for data model designs to leverage best practice and fast track data modelling efforts.
• Translate business requirements into data requirements.
• Analyse and profile the source data to understand data quality issues , relationships, patterns and rules in the data.
• Structure data requirements into logical data constructs based on the Enterprise Data Model, including ERD models, dimensional models to ensure optimal implementation.
• Compile Source to Target Mapping Specifications including the appropriate Transformation Rules
• Identifying definitive or authoritative source of data ; analysing source data; and identifying gaps to target structures
• Enable physical implementation of the data structure by generating the first cut physical data model from the logical data model.
• Facilitate dataflow understanding by collating dataflow diagrams outlining the flow of data across systems and interfaces.
• Reduce non value adding work by identifying opportunity for re-use of the Enterprise Data Model
• Maintain up to date knowledge of latest developments in the Data Modelling domain, including reading; continuous professional development courses; seminars and conferences.
• Contribute to the creation of a comprehensive governed framework by working with the data modelling CoE and contributing towards defining the data modelling standards.
• Advise stakeholders on application of data modelling practices through consultation.
• Perform peer review on work performed by other team members
• Identify opportunities to improve or enhance processes
• Provide Overall Data Management Guidance and alignment to Nedbank's Data Management framework and standards
• Seek opportunities to improve business processes, models and systems though agile thinking.
• Support the achievement of the business strategy, objectives and values
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
Essential Qualifications - NQF Level
Advanced Diplomas/National 1st Degrees
Preferred Qualification
Bachelor of Commerce , Bachelor of Science: Information Systems / Computer Science
Preferred Certifications
DAMA
TOGAF
Minimum Experience Level
Technical / Professional Knowledge
Data analysis
Data Analysis and Interpretation
Data Warehousing
Data and Business analysis
Data base Administration (DBA) Principles and Admin Concepts
Data base administration
Data modelling tool
Database Knowledge
SQL
Problem solving skills
Behavioural Competencies
Communication
Decision Making
Initiating Action
Work Standards
Technical/Professional Knowledge and Skills
Job Purpose
Job Responsibilities
Non-negotiable: CISCA Knowledge and implementation
Good understanding of vehicle knowledge e.g. Long Term insurance Act, Pension Fund Act, Income Tax Act, FAIS, FICA, POPIA, FATCA
Essential Qualifications - NQF Level
Preferred Qualification
Type of Exposure
Minimum Experience Level
Behavioural Competencies
Job Purpose
To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.
Job Responsibilities
Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
Improve results by tracking and analysing financial reports against agreed measures.
Understand clients business and needs through proactive client relationship management according to portfolio mandate.
Build relationships with internal stakeholders through communication and networking as determined by client needs.
Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
Complete tasks through planning and reviewing against set targets.
Manage resources (time, processes and support teams) to optimize value against client expectations.
Comply with risk standards,policies and procedures through training and development as required by group complianceframework
Research and analyse information by using problem solving techniques to propose solutions for work challenges.
Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
Identify training courses and career progression for self through input and feedback from management.
Ensure all personal development plan activities are completed within specified timeframe.
Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Minimum Experience Level
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Type of Exposure
Conducting root cause analysis
Working with a group to identify alternative solutions to work situations.
Analysing situations or data that requires an evaluation of multiple factors
Interacting with diverse people
Building and maintaining effective relationships with diverse internal and external stakeholders
Developing ways to minimise risks
Analysing and interpreting qualitative and quantitative data
Drafting reports
Interacting with various levels of management
Managing conflict situations
Managing multiple projects
Influencing stakeholders to obtain buy-in for concepts and ideas.
Answering customer questions
Sharing information in different ways to increase stakeholders understanding
Communicating complex information orally
Communicating complex written information
Brainstorming ways of improving a product or situation.
Challenging the status quo with a view to improving the environment or peoples understanding
Identifying trends
Checking accuracy of reports and rec
Communicating standards to others
Conducting gap analysis
Conducting a needs analysis
Comparing two or more sets of information
Coordinating and securing buy-in from stakeholders
Preparing and delivering presentations
Writing business proposals
Providing professional advice/opinion
Using different approaches in new work situations
Technical / Professional Knowledge
Banking knowledge
Banking procedures
Business Acumen
Business principles
Business writing
Communication Strategies
Data analysis
Governance, Risk and Controls
Microsoft Office
Nedbank policies and procedures
Nedbank vision and strategy
Principles of financial management
Principles of project management
Relevant regulatory knowledge
Relevant software and systems knowledge
Decision-making process
Nedbank culture
Cluster Specific Operational Knowledge
Behavioural Competencies
Communication
Energy
Building Trusting Relationships
Managing Work
Sales Disposition
Sustaining Customer Satisfaction
Job Purpose
To contribute to the development and maintenance of best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management.
Job Responsibilities
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Research and make recommendations for corporate citizenship initiatives in area of influence
Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis.
Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis.
Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
Ensure business needs are met by engaging and assisting business through face to face interaction and attendance at forums and committees .
Assist the business to address queries by extracting and analysing data.Perform ad hoc analysis and complete data requests through monitoring of data as per client specification.
Ensure continuity and knowledge base through documenting and recording processes and models.
Provide insights enabling growth through analytical research; systems and marketing insights by delivering analytical results and making recommendations to stakeholders.
Ensure compliance to policy through data analysis and monitoring.Create efficiencies and streamline processes through analysis.
Establish understanding of processes by bridging the gap between operational and analytical concepts through communication.
Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction
Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Essential Qualifications
Matric / Grade 12 / National Senior Certificate
At least an undergraduate degree in statistics, mathematics, business science, engineering or similar
Minimum Experience Level
at least 1 years Pricing and Analytical experience
Type of Exposure
Analysing situations or data that requires an in depth evaluation of multiple factors
Developing ways to minimize risks
Influencing stakeholders to obtain buy-in for concepts and ideas
Sharing information in different ways to increase stakeholders understanding
Executing strategy
Working with a group to identify alternative solutions to a problem
Interacting with diverse people
Building and maintaining effective relationships with internal and external stakeholders
Analysing and interpreting quantitative and qualitative data
Managing multiple projects
Technical / Professional Knowledge
Business Acumen
Industry trends
Microsoft Office
Principles of project management
Relevant regulatory knowledge
Relevant software and systems knowledge
Risk management process and frameworks
Business writing skills
Microsoft Excel
Quantitative Skills
Job Purpose
To develop and maintain best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management and/or attainment of strategic objectives.
Job Responsibilities
Build and formally present reports by monitoring business performance within the set risk appetite and through analysis.
Report to; monitor and advise operational areas to manage trends through analysis for ad-hoc requirements.
Manage client expectations by liaising with stakeholders through the model build process as well as the systems and strategy development process.
Increase efficiencies through programming and automating processes.
Enhance business efficiencies and ensure compliance through formal communications and interacting with external bodies.
Challenge model builds from around the cluster through peer review participation and ensuring best practice.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Research and make recommendations for corporate citizenship initiatives in area of influence
Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
Ensure continuity and record keeping through formal sign-off at forums and by creating documentation.
Ensure data accuracy through data and front-end analysis; pre and post testing of system/strategy changes.
Ensure business process consistency through formal communication; updating and maintaining policies.
Ensure accuracy and feasibility through impact analysis for newly developed products.
Review reporting and ensure accuracy through analysis and providing feedback.Providing advice to key operational areas ensuring optimal resource allocation and desired results through analysis and communication.
Manage access and change control and ensure compliance by creating change logs and restricting/providing access.
Take corrective action where risk is identified in any processes; models or reporting; through analysis and formal communication.
Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction
Essential Qualification
Matric / Grade 12 / National Senior Certificate
At least an undergraduate degree in statistics, mathematics, business science, engineering or similar
Minimum Experience Level
3-5 years relevant experience in an analytical environment
Some SAS, SQL or Python experience
Type of Exposure
Analysing situations or data that requires an in depth evaluation of multiple factors
Developing ways to minimize risks
Managing conflict situations
Influencing stakeholders to obtain buy-in for concepts and ideas
Sharing information in different ways to increase stakeholders understanding
Comparing two or more sets of information
Working with a group to identify alternative solutions to a problem.
Interacting with diverse people
Building and maintaining effective relationships with internal and external stakeholders
Analysing and interpreting quantitative and qualitative data
Technical / Professional Knowledge
Industry trends
Microsoft Office
Principles of project management
Relevant regulatory knowledge
Relevant software and systems knowledge
Risk management process and frameworks
Business writing skills
Microsoft Excel
Business Acumen
Quantitative Skills
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