Fresh Jobs at Huntswood

Job Overview:

• As a Complaints Specialist in our team, you will handle complaints resolutions abiding by set procedures, ensuring that customers cases are resolved in a timely and accurate manner. Working in our early resolutions complaints department you’ll be a key point of contact for customers with insurance and / or service-related complaints.

Job Responsibilities:

• Ensuring that customer satisfaction and quality is priority and delivering exceptional customer service.
• Understanding the customers perspective, running cases from start to finish.
• Building rapport with the customer and providing the best possible outcome for customer complaints
• Manage customer complaints proactively
• Ensure that any new regulations or processes are effectively implemented. Follow communication procedures, guidelines, and policies.
• Ensure all complaints are managed within the company's target SLAs.
• Address customers in professional and empathetic manner especially with dealing with vulnerable customers
• Create a memorable customers interaction on every call.
• Ensuring targets are reached daily

Job Requirements:

• Matric / NQF level 4
• Minimum of 6 months previous complaints handling experience
• KPI’s / Performance are met consecutively for past 3 months.
• No prior warnings  

Required Skills:

• Previous experience in a complaint handling role, ideally with a favourable complaint recognition rate
• Previous complaint handling experience within an FCA regulated business is ideal.
• Experience in closing complaints
• Full complaint handling cycle experience is essential.
• Passionate about providing the best resolution for the customer.

Required Knowledge:

• Good communication skills – articulation and comprehension
• Confidence in decision-making, under pressure.
• Ability to work autonomously and under pressure.
• A passion to deliver a first-class customer service.

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Job Overview:

• We currently have an opportunity for a Talent Acquisition Specialist at Huntswood within our Talent Acquisition team, based in Umhlanga, Durban. 
•  You will be responsible for the end-to-end recruitment for our South Africa sites (Durban and Cape Town), for all advisor level roles. Working closely with senior stakeholders and your HR colleagues, your focus will be to recruit for immediate / planned requirements; to build a strong talent pipeline for the business; and to develop and promote the Employer Brand.

Job Responsibilities

• Manage a portfolio of service and sales advisor roles – from sourcing, advertising, headhunting, screening, assessing and placement
• Adopt a hands-on role in the end-to-end recruitment cycle. With Hiring Managers, you will be helping to drive the definition of role requirements, identifying the most appropriate recruitment channels, screening / interviewing / assessing candidates, and monitoring pipelines through to salary negotiation and candidate acceptance.
• Implement creative recruitment strategies to meet hiring demands across the business - using various recruitment methods as appropriate - job boards, LinkedIn, networking, social media channels, referrals, etc.
• Work closely with the hiring managers to assess internal talent, to review and assist with future talent moves, and to facilitate the pre-boarding of candidates
• Build strategic relationships with the leadership team, bringing updates, insight and market intelligence – communicate challenges / opportunities / ideas.
• Build strong, external, strategic relationships in order to promote Huntswood as an Employer of Choice – develop and maintain fruitful working relationships with our preferred external partners / vendors
• Maintain candidate and requisition data accurately on the ATS.  Be responsible for accurate and timely reporting.
• Assist with other ad hoc duties / projects on occasion

Job Requirements:

• Minimum of matric/NQF4 qualification
• Relevant HR tertiary qualification preferred.
• A minimum of 3-5 years recruitment experience in a high volume environment
• Experience in dealing with international campaigns - UK/USA/AUS
• Experience partnering with managers, interviewers and team members throughout the recruitment process
• Preference shown for those candidates who have recruited for / in a similar industry 
• Must have competency-based interviewing experience

Skills Required:

• Must be well organised and place great emphasis on quality but also quick delivery, with a sense of urgency
• Must display a passion for recruitment with an innovative, creative, collaborative attitude