Current Job Vacancies at Servest SA

Minimum Requirements

• National Senior Certificate / Grade 12.
• Bachelor’s degree / Relevant tertiary qualification
• 4 -6 Years related experience in the Security industry/Facilities is preferable
• Proven track record of achieving sales success in Security or similar industry
• Very strong bidding and presentation skills
• Very Good financial and business acumen
• Excellent communication, negotiation and interpersonal skills
• Experience with CRM software (Sales force)
• Proficient with data analysis, sales metrics, forecasting, reporting and budgeting
• Self motivated, pro-active, results driven individual
• Competency in driving growth and innovation initiatives in line with company strategic objectives
• Ability to thrive in a fast-paced and dynamic environment

Duties & Responsibilities

• Develop and execute strategic sales plans to achieve sales/growth targets to expand our customer and revenue base
• Lead, mentor and inspire sales teams to drive individual performance.
• Build relationships with key prospective clients and partners
• Work closely with Operations and Finance to achieve company strategic objectives
• Prepare and deliver sales/growth reports & forecasts timeously
• Collaborate with the marketing team to create and implement effective sales campaigns
• Conduct training and coaching to enhance sales team skills and knowledge
• Effectively Monitor and drive all sales activities, pipeline growth and forecasts
• Real time manaagement of all activities and reports on Sales Force
• Develop & prepare well- constructed service solutions, accurate costings and pricing for bids and sales proposals
• Regularly Gather and analyze competitor information to improve the Servest’s competitive position.
• Successfully implement plans to drive effective lead generation
• Focus on improving sales team negotiation skills and closing ratios.
• Conduct well prepared and targeted presentations to internal and external customers.
• Inform, guide, and execute group and divisional strategies in collaboration with sales and operations teams.
• Promoting products and services and in depth understanding of customers needs.
• Manage entire sales process from lead generation to contract signing
• Accurate
• Provide all sales related financial reporting

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Minimum Requirements

• Matric (Grade 12)
• Registered and has a P number
• Valid Driver’s licence
• Must be able to do HACCP audits and checks and have good knowledge of HACCP standards
• Good communication skills
• Good track record as a Pest Control Operator with high service quality

Duties & Responsibilities

• Internal and on-site training for Pest Control staff.
• Able to attend to customer queries and resolve customer site complaints.
• Pre-audit site checks for HACCP clients.
• Assist with the managing of the Pest Control Team.
• Measure the dimensions of the area needing treatment.
• Use baits and set traps to control or kill pests.
• Spray or dust chemical solutions, powders, gels etc. into areas.

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Minimum Requirements

• Matric / Grade 12 or Equivalent 
• 3 - 5 years experience as a Debtors Liaison or similar role
• Good Communication and Administration Skills
• Strong Excel Skills and preferably ACCPAC experience
• Strong Reconciliation skills
• Attentive to detail

Duties & Responsibilities

• Collect the allocated debtor’s book as well as the allocated 2 months no payment Report, Branch COD Report and Staff accounts.
• Interpretation of Age Analysis – Identify areas of concern and implement plan of action/discuss with Regional Manager and take action accordingly.
• Identifying payments on the bank statement, recon daily, submit to cash book clerk and post remittances
• Allocate payments on allocated debtor’s book, COD and Staff accounts once Cash Book is updated on AccPac
• Send Debtors report to Branch Administrator after month end
• Assist with debtor’s queries on Hygiene and/or SOS book as required
• Assist KAMs and Sales Consultants as required as well as assist with any payment issues or proof of payment including payment of CODs
• Assist  with any queries of any nature related to customers’ accounts , billing, service etc
• Visit clients face to face to resolve accounts/billing queries i.e. from their book 
• Manage the stop supply process/procedure, including 7 Day and arrear Letters and handover to the Legal department when required.
• Investigate any credit request whether it come in directly from the client and gather all evidence prior to handing to the RM to sign
• Identify and Prepare Journal requests when required
• Request billing changes based on evidence mentioned above as per procedure and using all correct internal documents
• Maintain a functional administrative system and effective filing system to facilitate record keeping as required
• Report Monthly on the debtors book including all comments and actions taken/to be taken
• Maintain List of clients who were exempt from Annual Price increase and notify Ops Department and KAMs when increase date is due

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Minimum Requirements

• Matric (Grade 12) or equivalent 
• 2 - 3 years experience in dealing with customers face to face
• Excellent Customer Care Relations
• Valid driver’s licence and PDP
• Matric and basic computer literacy
• Good interpersonal skills
• Good understanding of company products and service offerings
• Strong communication skills
• Strong administrative skills

Duties & Responsibilities

• Inspection of service teams and vehicles including deep clean equipment and stock.
• Manage the service team to perform their prescribed work daily.
• Ensure that all scheduled services are completed daily.
• Communicate with contact person on site and get tablet signed and debriefed once work is completed.
• The team leader will communicate with the customer if there are any problems on site or breakages which cause the deep cleaning not to be done or not completed.
• Report back to the Operations Controller all customer requirements communicated to you by the customer at customer sites immediately.
• Promptly address customer complaints and requirements if and when required.
• Ensure equipment is in good working order at all times.

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Minimum Requirements

• Grade 12 / Clear criminal record
• 3 to 5 years’ experience in the cleaning industry
• Clear criminal record / Valid drivers license / Own reliable vehicle;
• A qualification in Operations/Business Management;
• MS Office proficient (Outlook / Word / Excel)
• Good interpersonal skills / A good communicator / Excellent leading and supervising skills
• The ability to impact positively on productivity through effective team participation and to guide the team on addressing on-going customer service improvement and sound administration procedures.
• Management of human resources including recruitment, training, coaching, performance management, Staff Welfare and Health and Safety;

Duties & Responsibilities

• CSI - Customer Service Intelligence
• Develop and maintain systems to ensure client service level agreement adhered to at all times.
• Ensure efficient Customer Service Intelligence, that is accurate, real time and valuable information, is provided to the clients.
• Develop and maintain relationship with client contact person and accounts person.
• Establish and monitor a cleaning plan for each building in accordance with the service level agreements.
• Conduct site visits of allocated sites and report on activities, results and recommendations.
• Manage delivery of cleaning chemicals and consumables to sites. Manage availability and condition of site equipment.
• Manage the entire start up process of all new contracts to include staff recruitment, induction, work schedules etc.
• Control and management of Company assets and full knowledge of insurance requirements related thereto.
• Manage area performance against agreed targets and budgets, and within policies and standards.
• Manage direct expenses and overheads, and all factors affecting the profitable performance of the area.
• Achieve monthly non contractual revenue targets; Maintain existing customer base and ensure up selling on existing contracts.
• Manage all staff reporting to this position so as to effectively recruit, train, evaluate, motivate, delegate and monitor their activities.
• Manage Industrial relations in area; Manage staff scheduling to include monitoring of time and attendance, leave schedules, overtime etc.
• Implement cleaner work schedules and evaluate and manage performance.
• Adhere to company policy and procedures and Servest Group values.