Current Jobs at Defy Appliances

Key Responsibilities:

Import Planning:

• Analyze demand forecasts and inventory levels to develop import plans.
• Coordinate with suppliers to confirm order quantities, delivery schedules, and shipping methods.
• Prepare and maintain import shipment schedules and timelines.

Documentation and Compliance:

• Ensure all import documentation complies with customs regulations and trade agreements, including invoices, packing lists, and bill of lading.
• Work with customs brokers to facilitate customs clearance and resolve any issues that arise during the import process.

Supplier Coordination:

• Build and maintain strong relationships with international suppliers and freight forwarders.
• Communicate regularly with suppliers to monitor order status, production timelines, and potential delays.

Cost Management:

• Evaluate and negotiate shipping costs with freight carriers and logistics providers.
• Identify opportunities for cost savings in the import process through process improvements and strategic sourcing.

Inventory Management:

• Monitor inventory levels to ensure adequate stock is available for production and sales while minimizing excess inventory.
• Collaborate with inventory and warehouse management teams to optimize storage and distribution processes.

 Data Analysis and Reporting:

• Analyze import data to identify trends, issues, and areas for improvement.
• Prepare regular reports on import performance metrics, including lead times, costs, and supplier performance.

   Collaboration:

• Work closely with cross-functional teams, including purchasing, finance, and sales, to align import strategies with overall business objectives.
• Participate in team meetings and contribute to continuous improvement initiatives.

    Qualifications:

• Bachelor’s degree in supply chain management, Logistics, Business Administration, or a related field.
• 2 - 4 years of experience in import planning, logistics, or supply chain management.
• Strong knowledge of international shipping regulations and customs compliance requirements.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and supply chain management software (e.g., SAP, Oracle).
• Excellent analytical, organizational, and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to work collaboratively across departments.
• Attention to detail and ability to manage multiple tasks and deadlines.

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KEY RESPONSIBILITIES: 

• Strategic HR Planning: Develop and implement HR strategies and initiatives that support the organization's long-term goals and objectives.
• Recruitment and Staffing: Lead recruitment efforts, including job posting, candidate sourcing, interviewing, and onboarding to attract and retain high-quality talent.
• Employee Relations: Manage employee relations, conflict resolution, and disciplinary actions while promoting a positive workplace culture.
• Training and Development: Oversee training and development programs to enhance employee skills, knowledge, and career growth.
• Performance Management: Develop and manage performance appraisal systems, feedback mechanisms, and goal-setting processes.
• Compensation and Benefits: Administer compensation and benefits programs, ensuring competitiveness and compliance with labour laws.
• Legal Compliance: Ensure compliance with all employment laws and regulations, including Occupational Health, Safety and Risk, equal opportunity, and anti-discrimination laws.
• HR Policies and Procedures: Develop, update, and enforce HR policies and procedures to maintain a fair and consistent work environment.
• Employee Engagement: Foster employee engagement and satisfaction through surveys, feedback mechanisms, and initiatives. Model and promote the organization’s business Ethics and Values
• HR Metrics and Reporting: Maintain HR data and metrics to assess the effectiveness of HR programs and initiatives and provide regular reports to management.
• Budget Management: Manage the HR department budget effectively.
• Conflict Resolution: Handle employee disputes, grievances, and investigations with discretion and fairness.
• Key Stakeholder Relationship Management: g. Canteen Providers, Unions etc.
• Change Management: Assist in managing organizational change, transformation initiatives and benchmarking.
• Legislation & Projects: Support and maintain legislated interventions for e.g. WSP/ATR, EE, BSCI etc. and support ad hoc projects.

MINIMUM REQUIREMENTS

• Bachelor’s degree in human resources or a related field. A Master's degree will be an advantage.
• Proven experience in HR management (typically 5-10 years) preferably in the Manufacturing environment.
• Proven knowledge of and application of all employment laws, regulations, and best practices
• Strong leadership and team management skills.
• Optimal Industrial relations and union capability skills.
• Union engagement and arbitration skills demonstrated by past achievements.
• Excellent verbal and written communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities and work under pressure.
• Ability to maintain confidentiality and handle sensitive information.
• Excellent attention to detail and organizational skills.
• Strong computer skills, including proficiency in MS Office, HR software & SAP.
• Strategic thinking and the ability to align HR initiatives with business goals.

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KEY RESPONSIBILITIES: 

• Developing a solid and trusting relationship between major key clients and company
• Resolving key client issues and complaints
• Developing a complete understanding of key account needs
• Anticipating key account changes and improvements
• Managing communications between key clients and internal teams
• Strategic planning to improve client results.
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with manager, stakeholders, and use in future case studies or company training.
• Meeting all client needs and deliverables according to proposed timelines.
• Analysing client data to provide customer relationship management.
• Develop field marketing plans for improving sales and profitability.
• Recommend innovative and creative marketing approaches for revenue growth.
• Recommend marketing techniques and tactics based on changing business demands.
• Act as a primary contact to address questions and inquiries regarding market related activities.
• Managing company assets (retail stands) to make sure it is according to the company standard and will include the corporate ci.
• Cross-functional communication with all other departments that will include supply chain and trade marketing.
• Supervise product display and shelving systems as per the store floor plan.
• Ensure defective or old products have clear out plan and replace with new models.
• Develop and install banners, posters, displays, flags, etc. in the store.
• Interact regularly with all store staffs to keep them informed about upcoming store projects and timelines.
• Educate store staff regarding latest business updates and related action plans.
• Provide store sales and revenue reports to Manager National Sales.

MINIMUM REQUIREMENTS:

• Matric/ Sales Diploma
• Excellent communication skills: 
• Computer Literacy
• Good Relationship with all accounts: Be able to establish solid relationships.
• Excellent Team player.
• 3 years sales executive experience required

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KEY RESPONSIBILITIES:

• Maintaining high service levels, co ordinating service partners.
• Booking of service calls.
• Scheduling and closing of service calls daily and providing feedback.
• Briefing and debriefing of service partners.
• Maintaining a 4-day turnaround time.
• Running progress reports daily.
• Running of technician inventories and counting stock.
• Improving customer satisfaction by calling customers.
• Processing of service exchanges.
• Co ordinating deliveries of service exchanges.
• Selling and counting and maintaining service exchange data base

MINIMUM REQUIREMENTS:

• Applicants with Matric,
• SAP experience will be advantageous
• Excel and Microsoft word is essential

REQUIRED SKILLS:

• Strong Administration skills
• Good Communication and interpersonal Skills
• Ability to complete tasks in high pace environments
• Ability to handle pressure
• Prior experience in a service advisor or customer service preferred

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MINIMUM REQUIREMENTS:

Qualification / Minimum Requirements:

• Grade 12
• Tertiary qualification in logistics, supply chain, or related field
• 3+ years of experience in materials handling, logistics, or supply chain roles, with at least 1 year in a leadership or supervisory position.
• Knowledge and working experience of SAP systems and processes / transactions
• Strong leadership and communication skills with the ability to motivate a team.
• Excellent problem-solving and decision-making abilities.
• Ability to work in a fast-paced, dynamic environment.
• Familiarity with safety regulations and OSHA guidelines.
• Strong attention to detail and a commitment to accuracy.
• Report writing and presentation skills
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a proactive approach to identifying and resolving issues
• Comfortable working in an industrial environment, including exposure to noise, dust, and varyingtemperatures.

KEY RESPONSIBILITIES:

Supervision and Leadership:

• Lead and supervise a team of stores personnel
• Delegate tasks and responsibilities to team members to ensure smooth and efficient material flow.
• Conduct shift meetings to communicate goals, updates, and performance expectations.
• Train and mentor team members on best practices, safety procedures, and equipment operation.

      Materials Management:

• Oversee the receiving, storage, and movement of raw materials, components, and finished goods.
• Monitor inventory levels and ensure accurate tracking of materials using inventory management software.
• Coordinate with production, purchasing, and shipping departments to maintain the availability of materials for production needs.
• Ensure proper documentation of material transactions, ensuring data accuracy and timely entry into systems.

Process Optimization:

• Identify areas for improvement in material handling processes to increase efficiency and reduce waste.
• Work closely with the management team to implement lean manufacturing principles and continuous improvement initiatives.
• Troubleshoot and resolve any issues related to material flow, equipment, or personnel that may impact production.

Performance Monitoring and Reporting:

• Track and report on key performance metrics (KPIs) such as inventory accuracy, material availability, and shift productivity.
• Provide feedback to team members on performance and address any areas of improvement.
• Collaborate with other shift leaders and managers to ensure consistency across shifts.

Equipment Maintenance:

• Monitor the condition and performance of material handling equipment (e.g., forklifts, pallet jacks).
• Schedule regular maintenance and report any malfunctions or needed repairs to the maintenance team.

Safety and Compliance:

• Ensure compliance with all safety regulations and procedures to promote a safe working environment.
• Conduct regular safety checks and maintain cleanliness and organization in the materials handling area.
• Address and report any safety concerns or violations immediately.
• Ensure compliance with company policies, industry standards, and government regulations.