Current Jobs at Discovery Limited

Job Purpose

• The Financial Advisory and Intermediary Services Centre of Excellence (FAIS COE) is a compliance function within Group Compliance that provides compliance oversight and advice to Discovery Financial Services Providers (FSPs), Key Individuals and Representatives.
• The purpose of this role is to provide sound advice to FSPs in terms of legislation, to implement and maintain the FSP Governance Framework, be responsible for drafting and completion of all FSP reporting obligations, manage and facilitate all FAIS-related regulatory engagements and submissions, attend to all legal obligations for FSPs, and ensure that the FSPs follow best practices and the compliance methodology.

Areas of responsibility may include but not limited to

• Provide advisory notes to business on regulatory compliance matters, engage stakeholders on resolution of compliance matters and interpretation of legislation, and draft and review of compliance guidance notes.
• Keep abreast of regulatory developments and changes in the financial services industry, with particular focus on FAIS and all subordinated legislation.
• Develop and review company policies, frameworks and processes in line with compliance best practice protocols and ensure that they are appropriate for the business and to obtain sign-off.
• Draft, review and obtain sign-off of responses for submission to the regulator and attend to the drafting of exemption applications to regulatory bodies.
• Ensure all the licensing requirements for FSPs are completed, engage stakeholders and provide guidance and support to ensure licensing requirements are timeously met, monitor compliance with license conditions and restrictions and facilitate submissions to the regulator.
• Facilitate the drafting of legal opinions and sign-off, vetting of contracts, including consulting with legal firms as and when required.
• Analyse regulatory changes and facilitate requests for comments on new and amended legislation.
• Communicate regulatory requirements to stakeholders; and provide guidance and support on new and amended legislation.
• Responsible for drafting of all FSP reports to various committees.
• Responsible for drafting of all reports to the regulator and/or industry bodies and to obtain sign-off.
• Ensure that all reports are timeously submitted to the various committees.
• Complete impact assessments and conduct workshops on new and amended legislation where applicable and track implementation thereof.
• Design, review and sign-off compliance reports as and when required.
• Facilitate meeting interactions with the relevant business stakeholders and the regulatory and/or industry bodies.
• Ensure that questionnaires and surveys are timeously completed by the FSPs. Provide support on projects such as new business initiatives and third-party interactions as and when required.

Education and Experience

• Relevant tertiary education
• 3 years’ of working experience in a financial services compliance role in the application of FAIS within the FSPs as well as thorough understanding of the legislation.
• Recognised compliance qualification from accredited institution (Advantageous)
• Member of Compliance Institute of South Africa or Financial Planning Institute (Advantageous).

Skills

• Detailed knowledge of local (South African) legislation relating to financial services and able to interpret and apply legislation, including, but not limited to the following: FAIS, POPIA, Insurance Act.
• Sound understanding of compliance methodology, working knowledge of all elements comprising.
• Problem solving skills and conflict-management of situations in a constructive and professional manner.
• Ability to make rational judgements from the available information and analysis and provide considered and consistent advice.
• Strong communication, reporting and presentation skills.
• Ability to work as a team, understand the impact of decisions and be confident enough to raise concerns within the team and to senior management.
• Strong research ability and attention to detail.
• Detailed and technical expertise in the operation and governance requirements of FSPs.
• Develop an effective network with business representatives and to build the necessary trust relationship with business representatives.
• Writes in a well-structured and logical way – must have ability to write and review compliance policies and draft compliance guidance notes and reports with detail required to inform the business of regulatory requirements and potential impacts.
• Able to work well under pressure.
• Efficient time management skills, including quick turnaround time on quality work.
   

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Key Outputs
The successful applicant will be responsible for but not limited to the following job functions:

• Be involved in executing the Vitality strategy in particular and Discovery strategy as a whole by introducing and enhancing various products and features in line with said strategy
• Be product lead of cross functional development teams for new products or features, including large projects and launch items
• Be able to successfully take a new product or feature from conceptualization through to implementation.
• Be aware of customer experience, digital and gamification trends and innovations in this field to act as an expert in guiding Vitality’s new product or feature experience and enhancing Vitality’s current product or feature suite to achieve strategic outcomes
• Maintain awareness of trends and innovations in health and wellness
• Work with various stakeholders including marketing, systems, graphics and usability experts to ensure great member experience in new and current product enhancements
• Manage the priority of work and ensure delivery of work within each product’s stream as well as where it fits in with the bigger picture of Vitality’s strategic outcomes according to greatest ROI and value.
• Ensure all products are designed to optimize self-servicing and are operationally efficient
• Hold strategic relationships with certain Vitality partners and suppliers.
• Ensure the system’s solution is efficient in achieving ROI and prudent from a cost and time perspective
• Develop a broad knowledge of Vitality’s product and feature offering and assess the impact of new products/feature and product/feature enhancements to the greater Vitality business.
• Identify critical elements of each product that must contribute to the product’s success in particular and Vitality’s strategic success as a whole
• Identify key failure points in products and ensure that appropriate mitigations are in place either in product design or efficient operational processes
• Contribute to formal and informal research to assist in product design and refinement
• Develop presentation decks for meetings both internal and external
• Develop product/feature specifications for product/feature launches and enhancements as well as medium to large projects
• Provide insights on the performance of products against strategic objectives, targets and expected outcomes and propose interventions where required to ensure that these are met.
• Encouraging members to remain engaged with Vitality and realize the value in participating in Vitality Benefits.
• Ensuring the Vitality Benefits achieve Vitality’s strategic objectives.
• Ensure that every Vitality member has the opportunity to engage with Vitality and experience its value. This spans across each touch point in their journey from onboarding onwards, where we have the ability to continuously drive engagement.
• Identifying barriers to engagement and remove hurdles for members.
• Ensuring the member involves a simple journey that ends up rewarding members for what they do daily to take care of their health and a journey that makes members want to do more for themselves.

Responsibilities
The successful candidate will assume overall responsibility for:

• Liaising with other areas of the business such as marketing and systems on an ongoing basis.
• Compile business cases to motivate for the implementation of a new or enhancement to existing product/feature
• Present information to an audience to gain buy-in and approval for a project or feature
• Approve business specifications and system’ user specifications
• Approve marketing content and UX / member journeys that they are in line with the strategic outcomes of the product
• Approve testing plans to ensure all scenarios are catered for when new features and products are introduced.
• Ensure operational efficiency is built into new and existing products.
• Liaise and manage other business leads from other departments such as marketing, systems, operations, servicing, project office and finance to ensure their specifications fulfill the strategic and functional objectives of the products as well as implementation of the project is successful.
• Contribute to formal and informal research to aid in the design and improvement of engagement, growth, customer experience, products, and features.
• Ensure the relevant benefits have engagement targets defined
• Be responsible for driving member engagement to ensure the stated targets are achieved. This involves creating engagement strategies and coordinating with relevant business areas to execute on these strategies.

Support the head of Vitality Product management to:

• Plan and drive the delivery of new Vitality products/feature and existing product/feature enhancements.
• Define and execute the Vitality strategy and ensuring projects further the business strategic objectives.
• Perform other functionally related duties as assigned.
• Maintain operational processes where strategic input determines the direction of product developments

Qualifications and experience

• Minimum of a bachelors degree.
• Post graduate degree or business diploma is preferable but not essential
• 3 - 5 years’ experience in product development / management and/or digital marketing and strategy.
• Experience at managerial level is preferred
• Exposure to digital trends and strategies
• Experience in agile product ownership is preferred.
• Proven track record of leading projects and people.
• Proven track record of project implementation
• Relationship building experience
• Track record of working well across various departments in a large organization is preferable
• A proven understanding of digital trends, customer experience, growth and engagement activities, and strategy formulation.

Key personality traits and competencies
Personality traits and culture fit:

• Resilience and persistence
• Optimism and creativity
• Self-confidence to thrive in dynamic, changing and fast-paced environment.
• Strong leadership ability
• Self-motivated and driver of initiatives, with a strong sense of ownership
• Excellent and well-structured written and verbal communication
• Well organized
• Eye for detail and big picture simultaneously
• Able to context switch effectively, and to juggle multiple hats and multiple initiatives concurrently

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Job Description

• The Discovery Integration Specialist plays a critical role in deepening relationships with existing Discovery clients by increasing product and benefit penetration across the Discovery ecosystem. This role focuses on cross-selling and up-selling Discovery products through a non-advised model, leveraging opportunities generated by Lead Generation Agents and targeted campaigns.

Integration Specialists will:

• Engage with clients via appointments, hot transfers, and structured opportunities provided by the lead generation team.
• Independently execute specific and targeted campaigns to drive product adoption.
• Conduct ad hoc and annual client reviews to identify gaps and recommend solutions that enhance client value.
• Manage their own pipeline and diary to ensure optimal conversion and client experience.
• The role requires a consultative approach, strong product knowledge, and the ability to deliver exceptional client engagement virtually and telephonically.

Key Outputs

The successful individual will be required to perform on, but not limited to, the following key outputs:

• Achieving sales and penetration targets across Discovery’s product suite through proactive engagement and structured campaigns.
• Convert hot transfers and scheduled appointments into successful multi-product sales.
• Conduct annual and ad hoc reviews to identify opportunities for additional products and benefits.
• Maintain a professional and client-centric approach to selling, ensuring superior service delivery.
• Communicate effectively via telephone, email, and video calls.
• Ensure compliance with all regulatory and internal requirements.
• Build strong relationships with internal teams to ensure seamless client experiences.
• Stay up to date with Discovery’s product offerings and industry developments.

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Self-motivated and goal oriented.
• Strong ability to influence and persuade.
• Resilient and adaptable to change.
• Excellent time management and organizational skills.
• Ability to perform under pressure in a fast-paced environment.
• Strong communication skills (verbal and written).
• Tech-savvy and comfortable with virtual engagement tools.

Qualification & Experience

• Matric (essential).
• Minimum 2 years’ sales experience (financial services preferred).
• Proven experience in client management, cross-selling or multi-product sales.
• Discovery product knowledge advantageous (Life, Health, Insure, Bank, Vitality).
• PC literacy (MS Office proficiency).
• NQF5 and RE5 qualifications are advantageous but not essential.
• Classes of Business qualifications are advantageous but not essential.

Beneficial:

• Tertiary qualification, particularly in business or finance.
• Experience in telephonic sales or virtual sales environments.
• Understanding financial planning principles.

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Key purpose 

• This role requires a self‑directed, autonomous Nurse who is able to deliver and evaluate the highest standard of evidence‑based care to patients in their own homes, in alignment with agreed management plans, clinical pathways, and organisational protocols. The Nurse will provide a broad range of assessments and interventions within the home environment to ensure timely treatment, support early discharge from hospital, and prevent unnecessary admissions. Required competencies include IV cannulation, administration of IV antibiotics, IV fluids, and IV medications, urinary catheterisation, palliative care, and wound care. In addition, the role is responsible for the end‑to‑end onboarding of new clients, ensuring that all processes are completed timeously, accurately, and to a high standard. This includes maintaining effective communication with all key stakeholders to support the safe, coordinated, and high‑quality delivery of care.

Key Outputs 

The successful applicant will be responsible for but not limited to the following job functions:

• The role requires flexibility and availability to work shifts that align with treatment regimes typically delivered in a hospital setting, as prescribed by the treating doctor. This is not an office‑based position and does not follow standard office hours.
• Act as an autonomous practitioner and perform holistic and patient centered assessments within the patients’ own home, formulating a shared management plan with the patient.
• Ensure effective and concise communication with medical teams regarding assessments.
• Provide high quality care to patients including the ability to provide interventions such as intravenous therapies, nebulizers, and management of syringe drivers.
• Recognize emergency clinical situations such as anaphylaxis, cardiac and respiratory deterioration, to act appropriately knowing when to seek assistance.
• Liaise with patients, carers, and colleagues to assess the safety of a patient’s home environment, acting quickly to protect patients and staff from potential risk.
• Liaise with the multidisciplinary team to meet the patient’s additional needs (e.g., therapy services, social care teams or acute service.
• Provide effective and concise communication with H@H team members to ensure safe handovers and continuity of care.
• Maintain comprehensive and accurate patient and service records, sharing information as appropriate and in line with POPIA.
• Onboarding of hospital at home patients.
• Setting up and removal of remote monitoring devices and troubleshooting.
• Ensuring all devices are maintained and in good working order.
• Building relationship with device vendor to manage and co-ordinate any device issues.
• To ensure that appropriate, consistent, and realistic information is provided to patients and families. To provide sensitive and complex information to relatives and patients. Provide education to member and family on programme and devices.
• Facilitating medication collection and stat treatments for patients admitted into hospital at home.
• Ability to adapt easily to changing circumstances as the job functions constantly change depending on business requirements.
• Effective decision-making capabilities, identifying clinical risks through the application of clinical knowledge and protocols, legislation, standard operating procedures (SOP’s), service level agreements (SLA’s) and the client’s benefit structure.
• Providing on call and after-hours support to doctors, oversight panel and members admitted.
• Work as part of a team and provide support in the development of team members and the service as a whole. 

Competencies: 

• Strong clinical skills
• Excellent client communication skills
• Must be a strong collaborator, team player and individual contributor.
• Ability to work cohesively in a team environment while balancing multiple priorities.
• Able to build a sense of trust and rapport that creates a comfortable and effective workplace.
• High level of attention to detail, resilience, enthusiasm, energy and drive.
• Positive, can-do attitude focused on continuous improvement.
• Able to work under pressure and commitment to consistent high-quality delivery.

Experience, qualifications, and mandatory requirements:

Minimum Requirements

• Bachelor’s Degree or Diploma in Nursing from a recognized institution.
• Minimum of 3 years’ clinical experience in one or more high‑acuity environments: Trauma, ICU, Anaesthetics, or Dialysis.
• Proficient in Microsoft Office (Word, Excel, Outlook) and fully computer‑literate, with the ability to work confidently on digital clinical systems and mobile platforms.
• Valid Basic Life Support (BLS) certification, current and compliant with the relevant accreditation body.
• Own reliable transport, suitable for travelling between patient homes across designated service areas.
• Valid driver’s licence, held for a minimum of 2 years, with the ability to travel independently as required by operational needs.
• Flexibility to work shifts aligned to clinical treatment regimes prescribed by the treating doctor. This is not an office‑based role and does not follow standard office hours.
• Demonstrated willingness to adapt to evolving processes and to confidently adopt new technologies. The role requires full understanding that real‑time location monitoring during duty hours is a mandatory operational requirement. Nurses must download, access, and actively use our scheduling application on their own Apple or Android device to enable this functionality.
• Willingness to support additional Home Health service offerings as needed, in line with operational requirements. This includes adapting to changing workflows, processes, and care models to ensure seamless service delivery where demand arises.

Advantageous:

• Demonstrated skill in IV cannulation, wound care, and pain management.
• Proven experience in delivering high‑quality patient care across various clinical settings.
• Prior experience working as a Home‑Based Care Nurse.
• Exposure to a wide range of therapeutic disciplines, enabling holistic and integrated patient management.
   

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Key Purpose

• The Digital Product Owner is responsible for maximizing the value of the product and the work of the development team. This role has an extensive list of duties and responsibilities—even an entire mindset that drives different dimensions: technical, business and design. The digital product owner does not just administer the backlog but is responsible for tackling and solving difficult problems for customers and the business..

Areas of responsibility may include but are not limited to; 

• Define the product vision and measure customer value
• Planning (includes product roadmap), and impact mapping
• Manage the product backlog
• Prioritise needs (across scope, budget and time)
• Oversee development stages (engaging in all ceremonies)
• Anticipate client needs (research)
• Act as primary liaison (i.e. primary communicator and link between stakeholders and product team)
• Evaluate product progress at each iteration.
• Responsible for sprint goals being achieved and deciding if goals are successful or not.
• Ultimately responsible for product delivery.
• Driving/implementing product take up and engagement, working in partnership with data and marketing teams, and drive growth to targets
• Work with Product Manager to actively manage all 3rd party relationships that are integrally related to the product

Personal Attributes and Skills 

• Tenacity
• Manage Ambiguity
• Cultivate Innovation
• Drives results
• Ability to facilitate/lead JAD sessions
• Solid understanding of systems development life cycle
• Knowledge of Discovery Products and legacy systems environment

Education and Experience 

• BSc. Computer Science or equivalent from a recognised University Or BSc – Engineering with experience/focus on IT Or BCom Information Systems And/Or Dip.BA (FTI or equivalent)
• User interface analyst experience
• Usability research experience
• Agile solution delivery experience
• Min 2-3 years of business analysis and/or product owner experience as part of a digital product cross functional team.
• Experience and understanding using an SDLC (both traditional and agile) and some experience in delivery of integrated solutions of meaningful scale.
• Software engineering/development experience.
• Software project management/delivery experience
• Good communication skills (written/oral and presentation).
• Solid understanding of SDLC (traditional and agile), including phases, technical jargon, and artefacts (input and output).
• Usability and design principles and exposure/experience in user research and testing.

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Key Purpose

• We are seeking a highly skilled and experienced Senior Full Stack Java Developer to join our dynamic team. The successful candidate will play a key role in designing, developing, and maintaining scalable enterprise applications.

Areas of responsibility may include but are not limited to

Design

• Translate business requirements into technical designs adhering to Discovery Insure processes, standards and guidelines, taking cognisance of performance, security and scalability requirements. Deliver within agreed timeframes.
• Liaise with relevant parties where clarification of business requirements or resolution to technical issues is needed
• Research and find effective solutions to technical issues that arise
• Estimate development timelines based on business requirements

Development

• Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards and procedures. Deliver within agreed timeframes
• Conduct unit testing and fix any defects found

Testing

• Verify build stability and quality with the development team before releasing to test team, aiming to release with zero defects.
• Assist the Business analyst in ensuring the test pack includes relevant scenarios and test data.
• Consult and assist in reviewing risk / impact of defects found in testing, and assist with fixing where necessary.

Support / Troubleshooting

• Assist system users with technical support issues and handle according to defined procedures
• Ability to effectively analyse root cause of system errors (data errors, performance and stability issues)
• Mentoring/ Team development
• Actively coach other developers to understand and apply the Insure coding and architectural standards correctly, as well as any technologies in use
• Perform code review to ensure logical correctness, maintainability, scalability, performance, compliance with architectural standards and frameworks

Personal development

• Keep abreast of current technological trends and how these might be applied in the Discovery environment
• Constant improvement of knowledge of the various applications, their functionalities and data models

General

• Ability to communicate clearly, constructively and effectively. Easily able to follow and participate in technical, business process, and other discussions
• Able to build business relationships with other members of team and the business areas we support

Skills and Competencies:

• Technical Mastery
• Systems Thinking
• Collaboration & Stakeholder Engagement
• Delivery & Execution
• Code Quality & Engineering Standards
• Problem Solving & Critical Thinking
• Adaptability & Continuous Learning
• Leadership & Mentorship

Technical Skills

• Excellent understanding of Object Orientated principals and Java language fundamentals
• Knowledge of commonly used design patterns
• Broad understanding of how to put together an EE-based business solution from scratch
• Core skills (Java, Spring Boot, SQL)
• Tech (EJB, JSF, JAXB, MDBs)
• Front-end basics (HTML, jQuery)
• Methodologies (UML)
• Formats/standards (XML/XSD)
• Application server (JBoss)

Education and Experience

Education:

• Matric (Essential)
• BSc Computer Science /Information Systems degree (Essential)
• Formal Java qualification

Minimum Experience:              

• 6+ years’ experience in Java development with exposure to core competencies listed

Advantageous Experience

• REST Web services
• JSON
• Business Process Management Tools
• Apache Camel
• Apache Webserver Configuration
• JBOSS Configuration
• CSS
• GIT
• Strong backend development experience using Java and Spring Boot.
• Experience with RESTful APIs, microservices architecture, and containerization.
• Familiarity with CI/CD pipelines and version control tools.
• Experience working in Agile/Scrum environments.
• Integrated Build Tools
• HTML 5

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Key Purpose

• The R&D Manager will independently lead projects from concept to launch, driving innovation and ensuring alignment with strategic objectives. The role involves managing the product development lifecycle, collaborating across multiple functions, and ensuring delivery of high-quality solutions that meet both business and customer needs. This role is ideal for ambitious, creative, and analytically minded individuals who want to build strong business, product, and leadership skills. The role is fast-paced, often with a high volume of work and tight deadlines, requiring someone who thrives under pressure and can consistently deliver at pace without compromising quality.

Key outputs

The successful applicant will be responsible for but not limited to the following job functions:

The candidate will be required to:

Project Leadership & Delivery

• Drive product development projects from idea generation through to launch and handover.
• Define and manage the product roadmap, stage-gates, and go-live timelines.
• Coordinate cross-functional collaboration (marketing, customer experience, operations, systems, benefits, operations, servicing, sales, and distribution).
• Serve as the single point of contact and subject matter expert for product-related activities and updates.
• Ensure stakeholder engagement through clear, concise, and impactful presentations, specifications, and progress reports.

Product Development & Innovation

• Generate and evaluate new product ideas, concepts, and customer journeys.
• Conduct and oversee research and analysis (qualitative, quantitative, market scanning).
• Translate insights into actionable recommendations and product specifications.
• Ensure products are well-defined, documented, and easily implementable by business teams.
• Support testing, validation, and regulatory correspondence where required.

Launch & post-launch

• Collaborate with marketing to prepare launch materials, positioning, and collateral.
• Support sales enablement and distribution readiness.
• Ensure smooth deployment, stakeholder alignment, and knowledge transfer to business owners.
• Monitor product performance against agreed targets and support iteration based on feedback.

Measure and Drive Engagement

• Track and report on member adoption, usage, and engagement against defined targets.
• Identify gaps or barriers to engagement and propose solutions to improve uptake.
• Work with cross-functional teams to design interventions that drive and enhance participation and sustained engagement.

Storytelling and Strategic Pitching

Develop high-quality, professional slide decks that communicate clearly and persuasively.
Tell a compelling story that connects data, insights, and strategy in a way that resonates with senior executives.

• Use visual storytelling to give strategic updates, encourage engagement with content, and enable informed decision-making.

Personal Attributes and Skills

The successful candidate would need to have the following competencies:

• Strong analytical and research skills, with the ability to solve problems effectively.
• Creative thinker who can generate and explore innovative ideas.
• Excellent communication and presentation skills, able to engage stakeholders at all levels.
• Strong storytelling and presentation ability. Able to design and deliver slide decks that clearly explain strategy, inspire engagement, and support executive decision-making.
• Ability to measure, track, and improve product engagement against set targets.
• Highly organised, able to manage multiple projects, timelines, and deadlines.
• Proven ability to manage a high volume of work, deliver outputs under pressure, and consistently meet tight deadlines without compromising quality.
• Comfortable working in ambiguous, complex and changing environments.
• Strong collaboration and interpersonal skills, with the ability to work across teams.
• Able to work independently and take initiative, while also contributing effectively within a team.
• Hands-on, action-oriented, and motivated to “make things happen.”
• Entrepreneurial mindset, with the drive and ownership often found in start-up environments.
• Passionate about designing solutions that truly benefit members, with a focus on quality and impact.
• High energy, resilient, and committed to delivering excellent outcomes in a fast-paced environment.

Education and Experience

The following requirements are Essential:

• Bachelor’s degree in business, Commerce, Management, Healthcare, Finance or related field.
• Postgraduate qualification in Business, Commerce, Management, Healthcare, Finance or related field Advantageous.

Experience

• 3+ years of relevant work experience in product development and product engagement/ marketing/ management consulting.
• Experience in product design, product development, marketing or management consulting, within financial services or related sector.
• Experience working in the provision of healthcare will be advantageous

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Key Purpose

• The Divisional Manager – Special Projects plays a central role in leading and delivering strategic, high-impact projects across Discovery Health. Reporting to the Head of Special Projects, this individual will oversee multidisciplinary problem-solving efforts, guide team members and / or relevant stakeholders through complex analytical work, and ensure the practical implementation of recommendations. The role combines elements of consulting, strategy execution, and stakeholder engagement to improve performance across business units.

Areas of responsibility may include but are not limited to;

Project Leadership & Delivery

• Scope, plan, and manage strategic and operational projects across business units.
• Act as project owner for multiple concurrent initiatives, ensuring timely delivery and quality outcomes with minimal support.
• Guide team members and / or relevant stakeholders to structure and solve complex problems, applying appropriate analytical frameworks.
• Ensure alignment between project deliverables and business objectives.

Analytical Rigor & Solution Development

• Guarantee the reliability and integrity of team analyses, drawing robust conclusions from data.
• Direct the design and implementation of analytical models, data collection plans, and insight generation strategies.
• Identify and utilise both conventional and unconventional data sources to enhance project findings.
• Drive the development of pragmatic, implementable solutions aligned to Discovery Health’s goals.

Communication & Stakeholder Engagement

• Oversee the development of high-quality written outputs (e.g., reports, presentations, memos), ensuring clarity, relevance, and accuracy.
• Present findings to senior stakeholders with clarity and gravitas, adapting content and style to diverse audiences.
• Lead broader communication strategies where required, beyond traditional presentations.
• Build and sustain strong relationships with executives and senior stakeholders, positioning Special Projects as a trusted advisor.

Team Development & Collaboration

• Provide day-to-day leadership and mentorship to project teams, offering timely and constructive feedback.
• Empower team members while creating a collaborative and high-performance team culture.
• Invest time in capability building across the team; act as a mentor and role model.
• Collaborate effectively with project sponsors and cross-functional teams to ensure successful delivery and implementation.

Quality Assurance & Risk Management

• Conduct rigorous quality assurance across project processes and deliverables.
• Monitor project risks and apply structured risk mitigation strategies.
• Ensure the practicality, relevance, and feasibility of all project recommendations.
• Intervene where needed to redirect efforts and optimise outcomes.

Education and Experience

• Outstanding academic qualifications
• 4-year analytical degree
• Related professional experience
• 3-5 years of management consulting experience is essential
• Advanced proficiency in MS Word, MS Excel and MS Powerpoint
• Strong track record of professional performance

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Key Purpose

• The Event Manager is responsible for creating event solutions that enable business to meet and exceed their objectives by delivering an exceptional and innovative customer experience, while always ensuring that Discovery is able to meet our objectives and achieve great value for money.

Areas of responsibility may include but not limited to 

• Driving and defining the implementation of event strategy and solutions for the Sales and Distribution team on webinar and for live events.  strategy for
• Collaborating closely with the Rewards and Recognition team, Brand Teams and other internal stakeholders to ensure flawless, on-time and high impact delivery of relevant events to help achieve company and business unit their objectives.
• Perform research to select the appropriate venue for each live event where required.
• Perform research to select the appropriate webinar platform for each webinar event including pre-recording requirements.
• Manage the preparation and distribution of all event collateral for each event.
• Efficient management in the assistance of Executives and colleagues linked to a specific event.
• Executive diary management – scheduling events around several Executives diaries.
• Manage and assist with relevant speakers’ coordination.
• Prepare Executives and any speakers or celebrities for the events - provide event specific speaker packs for all Executives involved including full event spec, parking, event brief and expectations.
• Onsite management at event venue from set up to strike of the event.
• Coordinate with vendors to prepare contracts according to legal procedures.
• Ensure all onsite safety is managed appropriately, as well as POPIA requirements.
• Ensuring all travel and accommodation logistics for the event are appropriate and correct.
• Actively listen and communicate openly with clients and internal teams.
• Manage the relevant event budget for area of responsibility.

Competencies

• A proven track record of high-end exclusive event management
• Excellent organisation skills
• Exceptional communication skills
• Good emotional intelligence
• A passion for customer service
• Must be adaptable to change
• Must enjoy interacting with people and be a team player
• Excellent time management skills
• Planning skills (including but not limited to, virtual and live event planning, transport logistics, internal and external client management)
• Reliable
• Willingness to work weekends, after hours and public holidays (needs dependent)

Education and Experience

Qualifications

• Matric
• Minimum 3-year undergraduate degree or diploma in Marketing
• 8 years of experience in event management, including corporate events

Knowledge and skills

• Event and budget management
• Proficiency in MS Office Suite
• Strong negotiation skills
• Sound decision-making ability
• Proven capacity to manage multiple projects simultaneously
   

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Key Purpose

• Performs the role of Scrum Master and Delivery Manager for a portfolio of projects within Clinical Systems & Healthcare Services. Managing relationships with Business Product owners and ensures that business objectives are reflected in the technical processes which they manage. Leading several streams of IT specialists and scheduling in the SDLC Process. Managing a set of projects (potentially across teams). Ensuring that the applications remain adaptive to emerging client needs in their lifetime.

 Areas of responsibility may include but not limited to

• Plan, monitor and report on software delivery – Success is measured through delivery against project plans.
• Manage relationships with third party vendors – Measure through client satisfaction.
• Guide solutions towards the proposed architecture.
• Develop high performing teams.
• Ensure quality systems delivery.
• Engage with key stakeholders on system delivery.
• Ensuring alignment to business requirements
• Building trust with clients by displaying managerial competence
• Understanding business requirements, business strategy and direction, risks and impact
• Acting as consultant to internal and external clients
• Interfacing to other teams where required.
• Management of activities within the SDLC (Acting as process owner)
• Participating and enabling the business prioritization process
• Scheduling and prioritising tasks and resources
• Capacity management
• Project budget tracking and management
• Taking ownership of production issues and driving to resolution
• Adherence to Quality, Standards, SLAs, and SDLC standards

Personal Attributes and Skills

• Great stakeholder management
• Passion for delivery and quality
• Time Management
• Innovative/Creative thinking
•  Logical and practical thinker
• Tenacity and Urgency
• Communication (Written, Verbal and Listening)
• Results Orientated
• Change Readiness
• Influential Leader
• Pro-active in identifying risks and problems.
• Facilitate IT workshops, planning and knowledge sessions.
• Be able maintain composure during high pressure situations.
• Understand how products translate into systems for use by clients.
• Be able to engage with clients at a Senior Level

Education and Experience

• Tertiary Degree (B. Engineer, B. Com, BSC)
• 3-5 years’ experience in software development for large commercial entities
• Must have managed a project delivery team.
• Project Management experience
• Solution Architecture
• Software Development and Testing
• SDLC (Agile experience would be advantageous), ITIL (Incident, change, Release, Problem Management)
   

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About This role

• The primary purpose of a Retentions Consultant is to proactively engage with members  who are at risk of cancelling their products or services, with the goal of understanding their concerns, resolving issues, and offering suitable solutions to retain their business and demonstrate the value of Vitality. This role is vital in preserving customer loyalty, minimizing churn, and ensuring long-term revenue sustainability by delivering exceptional service, building trust, and reinforcing the value of the product or service offering.

Areas of responsibility may include- but is not limited to

• Inbound / outbound telephonic Conservation to existing Discovery Vitality clients, who have requested the cancellation of their policy with the goal of convincing them to stay
• Ensure all conservation targets are met
• Proactively determine the client’s needs and can resell products to members
• Proactively evaluate interactions with clients always providing dazzling service to internal and external clients
• Ensuring that all of the client’s concerns are addressed and resolved by the relevant areas
• Keep accurate statistics on all calls, contacts and clients spoken to and report findings to management
• Ensure that all administrate changes are done timeously, followed through, and monitored 

Personal Attributes and Skills

• Upholds ethics and values
• Demonstrates integrity
• Gains clear agreement and commitment from others by persuading, convincing and negotiating
• Easily establishes good relationships with customers and staff and relates well to people at all levels
• Writes clearly and correctly
• Works hard and puts in longer hours when necessary  
• Has sale abilities and persuasiveness
• Friendly, sincere, confident, and positive
• Be able to work well within a team
• Be self-managed
• Have excellent administrative skills and be extremely organized
• Have the ability to deal well with change
• Ability to maintain confidentiality
• Have excellent written and verbal skills
• Be self-motivated and pro-active
• Be able to prioritize, work well under pressure and manage deadlines
• Be professional at all times
• Display resilience
• Be service orientated and member centric
• Results driven 

Education and Experience   

• Matric
• 6 -12 months Call Centre experience
• At least 6 months sales or collections experience
• Relationship management 

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Role Description

• This role will be pivotal in setting up the Estate administration division, establishing its process, system and operating model as well as managing and coordinating the relationship between Discovery, the client, and the panel administrators. The role will engage with the panel of administrators to monitor estate progress, gather status updates, and ensure timely and accurate reporting. They will provide structured feedback to heirs and relevant stakeholders through ensuring transparency and consistent communication.
• The role requires strong estate administration expertise to effectively assess, report on, and monitor the performance and efficiency of panel administrators. In addition, the individual should possess the technical capability to directly administer estates, enabling Discovery to pilot and potentially establish an internal estate administration function. The role also requires strong emotional intelligence to deal with and support grieving heirs

Key Outputs / Job Responsibilities

• Set up the Estate Management team and function
• Create operating model and SOP for the team’s functions
• Specify system requirements for the estate administration system
• Engage with panel of administrators and consolidate weekly reports on the status updates of deceased estates and testamentary trusts
• Engage and regular communicate with heirs, brokers involved in a deceased estate 
• Perform any necessary estate/trust administration task that may be required whilst the team scales
• Lead the Estate Management team once scaled

Job / Role Requirements

Work Experience

Required

• At least 5 years’ estate admin experience
• Pre-existing experience in leading an Estate Management team within a trust company, law firm, fiduciary services provider, or bank.

Preferred (would be advantageous)

• Experience in forming and developing teams from the ground up

Education / Qualifications / Accreditations with Professional Body

Education / Qualifications Required

• Admitted attorney or CFP with legal qualifications
• Legal degree combined with high level experience

Professional Registration

• Admitted attorney/Law society (Commissioner of Oaths, either an admitted attorney or CFP with legal qualifications)
• FISA or FPI

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Purpose of the role:

• The purpose of the Legal and Governance Associate role is to strengthen the organisation’s legal, governance, and compliance capacity by providing high-level technical support to the Head: Legal and Ethics, and Head: Governance and Compliance. The role ensures sound legal risk management, continuity of corporate memory, effective governance operations, and improved quality of stakeholder engagements. It further supports the execution of key strategic and operational workstreams under both the Legal, Ethics, Regulatory and Corporate Governance portfolios. This role also supports the team to pro-actively develop, execute and monitor procedures and processes.

Reports to

• Dual reporting line to - Head: Legal and Ethics and Head: Governance and Compliance

Objectives

Legal Support

• Conduct legal research and prepare well-reasoned legal opinions, memoranda, and reports.
• Support legal and regulatory workstreams, including long-running and cross-functional legal projects.
• Assist with contract lifecycle management, including drafting, vetting, negotiation support, and maintaining contract registers.
• Provide support on legal and ethics risk assessments and monitoring of regulatory changes relevant to Discovery Health Medical Scheme.

Governance Support

• Act as a support resource on internal governance processes and frameworks.
• Draft and review governance documentation including policies, charters, terms of reference, procedures, and compliance reports.
• Conduct periodic reviews of governance / ethical best practices and benchmark organisational processes accordingly.
• Manage stakeholder inquiries relating to governance processes, administrative requirements, and board procedures.

Board and Executive Support

• Represent the Head: Legal and Ethics at operational, governance, and stakeholder meetings as required.
• Prepare briefing notes, as well as verbal and written submissions for Board and Committees.
• Ensure the preservation and continuity of corporate memory for the Board and the Scheme Office, including records management, document tracking, and knowledge archiving.
• Provide support to the Executive team on governance and compliance related matters.
• The role is also responsible for drafting some contracts and agreements.

Project and Stakeholder Management

• Drive and manage several long-running legal, ethics, regulatory and governance-related projects to completion.
• Support cross-functional teams with governance alignment and compliance integration.
• Facilitate effective engagements with internal and external stakeholders on legal, governance, and administrative issues.

Experience required

• Minimum 4 years post-admission experience in legal practice corporate governance and / or an in-house legal environment.
• Demonstrated exposure to Board governance, company secretariat functions, compliance frameworks, and/or legal advisory services
• Strong legislative research and drafting experience.

Qualification(s) required

• Bachelor of Laws (LLB) or equivalent.
• Admitted Attorney of the High Court of South Africa.

Knowledge required

• Sound knowledge of relevant legislation, corporate governance codes, and compliance standards.
• Ability to prepare and present high-quality reports and submissions.
• Contract drafting, vetting and management capabilities.

Skills required

• Strong drafting, analytical, and interpretation skills.
• Project management skills.
• Negotiation and relationship management skills with the ability to diplomatically interface with colleagues and third parties in the best interest of the Scheme
• Agility – ability to manage fast-changing work requirements and respond quickly and appropriately.
• Ability to work with cross functional teams
• Ability to function well in a high-stress environment without impacting
• Need to be skilled in managing self and supporting others during periods of high pressure

Behavioural Competencies

• High level of professional judgment, discretion, and acting with the utmost integrity.
• Strong communication and interpersonal skills.
• Organisational, planning, and time-management skills.
• Ability to work independently and collaboratively.
• Stakeholder management and diplomacy.

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Key Purpose of the role

• The role involves policy and benefit reviews to identify client needs. The Financial Advisor will ensure that clients are always aware of product enhancements that may benefit their existing or new need. The Financial Advisor will always conduct financial needs analysis and or assess risk appetite before recommending changes to their existing product structure and or fund portfolios.

Job Category

• We are looking for a suitably experienced Financial Advisor to become part of our vibrant and dynamic sales team. This individual will consult with existing Discovery Life, Invest and Insure clients to offer them specialist advice on their current products, benefits and or fund selection. This role drives ongoing servicing of existing clients and as such is remunerated on a non-commissionable basis.

Key Responsibilities

Your tasks will typically involve:

• conducting in-depth reviews of clients' financial goals, from risk protection to wealth creation
• conducting a financial needs analysis and preparing proposals best suited to meet individual clients' requirements
• providing clients with information on new and existing products, benefits and services
• designing financial strategies
• assisting clients to make informed decisions
• reviewing and responding to clients changing needs and financial circumstances
• contacting clients with news of new financial products or changes to legislation that may affect their savings and investments
• Review client policies regularly to determine if adjustments are needed because of personal or financial changes

Personal Attributes and skills:

• Strong Customer focus
• Networking skills
• Proactive engagement
• Service orientated mind-set is critical
• Strong Planning and organisational skills

Qualifications and Experience:

Minimum

• Wealth management qualification with at least 120 credits
• RE5 qualification
• At a minimum 2 years’ experience as a Financial Advisor

Beneficial:

• Understanding of Financial Planning
• Knowledge of insurance (short-term, health, risk and investment industry)

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Job Purpose

• The Digital Content Designer produces content in line with business objectives. The incumbent designs content that is user friendly and creates a positive experience. The role involves designing educational, empowering, and accessible content, while collaborating with stakeholders to ensure consistency, usability, and strategic alignment across platforms.

Areas of responsibility may include but are not limited to

• Designs content as the single source of truth that incorporates business standards, mappings and quality controls.
• Uses the UX and Service Design methodologies to research and understand the context of user behaviour and preferences to inform the user and interface solutions.
• Creates design prototypes for management to review and approve.
• Ensure content is educational, empowering, useful, and usable across all digital platforms.
• Initiates and participates in internal and external stakeholder discussions to gather requirements and align on content strategy.
• Follows the structured process to gather, understand and document client and employee requirements and translate them into effective content solutions.
• Consistently applies the existing business rules, brand guidelines and standards across all content outputs.
• Responsible for daily planning and execution of tasks related to the communication and content strategy.
• Generates documents that reflect stakeholder requirements and content design principles.

key Competencies

• Excellent written and verbal communication.
• Ability to work collaboratively in cross-functional teams.
• Attention to detail and commitment to quality.
• Strong visual design and layout skills.
• Familiarity with content management systems (CMS) and digital publishing platforms.
• Skilled at prioritising and delivering high quality content under tight deadlines

Education and Experience

• A Degree (or equivalent) in Multimedia Design, Graphic Design or a related field.
• A certification or training in simplified writing or business writing (preferred)
• At least 3 years working experience in a digital content job.
• Experience working in the financial services sector (minimum 3 years preferred).
• Experience using HTML to format and structure digital content is advantageous but not required.
   

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Job Purpose

• The Regulatory Compliance Associate Specialist assists and develops, implements and oversees the regulatory compliance strategies of the bank. Assists in the establishment of an effective compliance function, framework and core processes for the bank.

Areas of responsibility may include but not limited to

• Provide Compliance advice and guidance to business and key stakeholders
• Initiates and assists in the development of key compliance policies and standard operating procedures
• Ensures that these policies and procedures are consistent with the approvals of various boards
• Identifies and assists with training and educational needs regarding compliance practices and make recommendations and develop training content
• Ensures compliance with industry regulatory standards
• Implements core Compliance principles, frameworks, processes, systems and platforms
• Implements Compliance Risk Management Framework, reviews Regulatory Universe and implementation of the Compliance Risk Management Plans and control gap analysis.
• Compiles and assists with Compliance reports for Management and relevant Bank committees.
• Assists with Regulator and Audit reviews and oversee compliance actions.
• Assist with Regulatory Change and commentary processes in Discovery Bank.
• Register and maintain breaches and incidents.

Skills

Required:

• Have an understanding of and an ability to implement Compliance governance
• Have an understanding of the legislative and regulatory requirements impacting the South African Banking Sector
• Have detailed knowledge of the legislative and regulatory environment and reporting requirements imposed by South African Regulators (SARB, FSCA and NCR) specifically, but not limited to , the Banks Act, FAIS ,NCA,CPA and Conduct Standards for Banks.

Preferred:

• Microsoft word, excel and power point.

Qualifications

Required:

• A Legal degree, a Bachelors degree and a compliance qualification
• Have an understanding of the core principles of an effective Compliance function.

 Work Experience

Required:

• At least 3- 5 years Compliance experience in the financial services industry.

Preferred:

• Retail Banking experience advantageous