Current Jobs at Smollan

Description

• We are on the lookout for  an Assurance Agent in KZN- Durban North

As an Assurance Agent, you will be responsible for:

• Regular Customer Updates with Notes
• Log in to the Vision system daily in order to keep up to date with changes and lead times
• Identify any repair delays timeously
• Manage client expectations by informing customers promptly about changes in repair lead times
• Assessment of Customer Needs
• Display a positive body language at all times when engaging with customers and present in the store
• Adhere to the appropriate dress code as indicated
• Demonstrates knowledge and understanding of products and services
• Identify customer needs and address requests in an appropriate manner
• Verify and communicate whether the matter at hand can be resolved in-store
• Demonstrate a strong proficiency in the understanding of smartphones and mobile devices, with excellent knowledge of computer, laptop and tablet operating systems
• In-Store Activation, OBF, Fault Escalations, Repairs and Stock Control
• Process activation requests promptly
• Effectively run tests with relevant testing equipment to identify faults and problems
• Verify and confirm order booking as per procedure
• Effectively explain fault escalation and resolution process to customers
• Demonstrate the ability to escalate faults, facilitate repairs and manage stock according to set policies and procedures
• Process Management: Repairs
• Inform and effectively communicate with customers about the repair process and the default time frame to be expected for repairs
• Actively monitor the repair turnaround time and keep customers informed on progress
• Assessment of Customer Needs
• Provide a detailed explanation of the post-service assessment process to customers
• Follow the approved script (Telkom way)
• Greet customers in a friendly manner
• Constantly assess and monitor if the customer's needs are being met 

Requirements

• 1-3 years’ experience in Retail and Frontline customer experience, preferably within the telecommunications industry.
• An understanding of mobile data and its components as well as operating systems, and MCSE experience advantageous
• Grade 12(Matric)
• A+, N+, MCSE
• Problem solving skills
• Time Management Skills
• Communication skills
• Network, computer and mobile device proficiency
• Troubleshooting and quality orientation
• Diagnostic skills

go to method of application »

Description

• To create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong customer and client relationships.

Key Responsibilities and Deliverables:

• Ensure product availability
• Check for and manage damaged stock process
• Check accurate pricing, promotional pricing, competitor pricing
• Effective management of demo software on all live devices
• Training of store staff
• Engaging with shoppers
• Assisting and supporting of store sales staff to drive sales vs competitor sales
• Implement and maintain POP material as per client brief
• Identify need for promotions to increase sales and negotiate with store manager
• Increase forward share / floor share / shelf share of products
• Negotiate for prime positions in store
• Drive slow moving stock and allocate sufficient space to fast moving stock
• Effective implementation of promotions
• Implement promotions according to head office and client requirements
• Maintain stock levels
• Maintain POP
• Effective administration 
• Complete reports timeously / accurately
• Manage assets and equipment
• Utilization of handheld devices / system to provide reports / feedback and action returns process
• Communicate execution / exceptions to relevant parties and gather feedback
• Customer service and satisfaction
• Effective self -management

Requirements

• Grade 12 (Matric)
• 2 years’ experience in Telecommunications and Consumer Electronics
• Driver's license plus own reliable car (preferable)

go to method of application »

Description

• To create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong customer and client relationships.

Key Responsibilities and Deliverables:

• Ensure product availability
• Check for and manage damaged stock process
• Check accurate pricing, promotional pricing, competitor pricing
• Effective management of demo software on all live devices
• Training of store staff
• Engaging with shoppers
• Assisting and supporting of store sales staff to drive sales vs competitor sales
• Implement and maintain POP material as per client brief
• Identify need for promotions to increase sales and negotiate with store manager
• Increase forward share / floor share / shelf share of products
• Negotiate for prime positions in store
• Drive slow moving stock and allocate sufficient space to fast moving stock
• Effective implementation of promotions
• Implement promotions according to head office and client requirements
• Maintain stock levels
• Maintain POP
• Effective administration 
• Complete reports timeously / accurately
• Manage assets and equipment
• Utilization of handheld devices / system to provide reports / feedback and action returns process
• Communicate execution / exceptions to relevant parties and gather feedback
• Customer service and satisfaction
• Effective self -management

Requirements

• Grade 12 (Matric)
• 2 years’ experience in Telecommunications and Consumer Electronics
• Driver's license plus own reliable car (preferable)

go to method of application »

Description

• Sales Management
• Shelf Health Management 
• Point of Purchase Execution
• Administration
• Customer Service and Satisfaction

Requirements

• 0 - 6 months relevant experience in a Retail/FMCG environment
• Code 8 drivers license
• Diploma/NQF level 5
• Excellent Communication skills (verbal & written)
• Interpersonal skills
• Attention to detail