Current Openings at Core Group

Position Overview:

• As a Regional Sales Representative, you will be responsible for driving sales performance, operational excellence, and brand execution across your allocated retail partners within the Johannesburg region.
• You will act as the face of our brand in-store, ensuring strong relationships with retail partners, optimal stock management, and best-in-class merchandising and training execution.
• This role requires a highly motivated individual who thrives in a fast-paced environment, is comfortable working independently, and is passionate about delivering results.

Key Responsibilities:

• Drive regional sales targets by ensuring strong in-store execution, promotional support, and consistent engagement with retail partners.
• Act as the primary point of contact for retail partners within your region, building strong relationships and ensuring a positive and productive partnership.
• Monitor stock levels, identify gaps, and collaborate with internal teams to ensure adequate availability and replenishment to maximise sales opportunities.
• Facilitate product training sessions for in-store staff, ensuring teams are knowledgeable, confident, and equipped to sell our products effectively.
• Ensure execution of all marketing initiatives and planograms within retail outlets. Maintain premium visual merchandising standards aligned to brand guidelines.
• Track store performance, analyse sales data, and provide regular feedback and reporting to management on trends, risks, and opportunities.
• Identify areas for process improvement and implement effective solutions to enhance regional performance and partner satisfaction.

Requirements:

• Matric Certificate (Compulsory)
• Relevant tertiary qualification (Advantageous)
• 3–5 years’ experience in sales, channel management, or retail operations
• Proven track record of meeting and exceeding sales targets
• Strong communication and presentation skills (must be comfortable facilitating training sessions)
• Excellent organisational and time management skills
• Strong analytical ability and attention to detail
• Ability to work independently and manage a regional territory
• Knowledge of consumer technology industry preferred
• Must have a valid driver’s license and own reliable vehicle

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Job Description

• Core Group represents some of the world’s most valued and beloved brands in Sub-Saharan Africa. Our mission is to empower individuals and organisations with the world's leading personal technology products and services.
• The after-sales Tech Support Lead is responsible for leading and managing the repair and after-sales service operation across all iStore Africa locations. This role owns the full repair journey, ensuring efficient turnaround times, exceptional repair quality, operational compliance, and a world-class customer experience aligned with Apple standards.
• The role also drives service readiness for new store openings across Africa while protecting warranty revenue and operational efficiency.

Key Performance Areas:

Repairs & Collections

Ensure all stores follow the correct device intake and handover process, including:

• Proof of purchase verification
• Find My Device deactivation
• Accurate device condition documentation
• Oversee proper packaging and shipping procedures to prevent transit damage.
• Ensure full compliance with Apple data privacy standards and communication protocols regarding customer data liability.
• Manage the smooth movement of devices and parts between stores, hubs, and cross-border locations.
• Handle communication and logistics for out-of-warranty repairs and voided warranty devices.

Repair Quality & Turnaround Times

• Drive fast and efficient repair turnaround times across all stores.
• Support same-day screen and battery repairs where operationally possible.
• Ensure at least 95% of repair tickets are managed within SLA.
• Maintain repeat repair rates below 3% by identifying root causes and implementing corrective actions.
• Ensure all technicians maintain valid Apple certifications (ACMT/ACiT).

Stock & Parts Management

• Maintain stock variance below 0.02%.
• Ensure daily and weekly stock counts are completed across all service locations.
• Monitor parts availability to avoid repair delays.
• Maintain an accurate fixed asset register for tools and workshop equipment.
• Identify, manage, and reduce shrinkage across all sites.

Customer Experience

• Ensure customer escalations are responded to within 24 hours.
• Drive continuous improvement in customer satisfaction (CSAT) scores across all regions.
• Implement and maintain a consistent complaint resolution process.
• Improve the in-store technical support desk experience to enhance customer satisfaction and support sales conversion.

New Store Openings & Expansion

• Lead service department setup for all new iStore Africa locations within 30 days of store opening.
• Ensure all workshops are fully operational, calibrated, clean, and Apple audit-ready from day one.
• Maintain consistent service standards across all African regions.

Compliance & Audits

• Conduct annual Apple compliance audits across all service locations with a target of zero major findings.
• Ensure 100% technician certification compliance at all times.
• Maintain compliance with GSX procedures, Apple privacy standards, local regulations, and safety requirements.
• Ensure workshop calibration schedules and operational standards are maintained consistently across all sites.

Minimum Requirements:

• Relevant qualification in Operations, Technical Services, Engineering, Business Management, or related field.
• Minimum 5–8 years’ experience in after-sales service, technical operations, or repair centre management.
• Experience managing multi-site operations across multiple regions or countries.
• Strong understanding of repair workflows, SLA management, inventory control, and customer service operations.
• Experience within retail, technology, telecommunications, or consumer electronics environments preferred.
• Strong leadership, operational planning, and stakeholder management skills.
• Willingness to travel regularly across Africa.

Key Competencies:

• Operational Excellence
• Leadership & Team Management
• Customer-Centric Mindset
• Attention to Detail
• Problem Solving & Decision Making
• Process Improvement
• Compliance & Risk Management
• Communication & Stakeholder Engagement
• Planning & Organising
• Accountability & Ownership

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Job Description

• At Core Group, we are passionate about bringing the world’s leading technology brands to market and creating exceptional customer experiences across Africa. We are looking for a driven, energetic, and commercially minded Account Manager to join our team and take ownership of a portfolio of SME retail partners.
• This role is responsible for managing and growing reseller relationships, achieving sales targets, driving in-store excellence, and ensuring alignment with the strategic objectives of both the Brand and Core Group.

Key Responsibilities

• Manage and grow relationships with SME retail accounts
• Achieve monthly, quarterly, and annual sales targets
• Train reseller staff on products, promotions, and brand positioning
• Ensure strong merchandising execution and in-store visibility
• Monitor account performance and identify growth opportunities
• Negotiate trading terms, promotions, and business opportunities
• Ensure effective execution of brand strategies within retail environments
• Provide regular reporting, forecasting, and market feedback
• Maintain high levels of customer service and account support
• Collaborate with internal teams to ensure operational excellence

Requirements

• Minimum 3 years’ experience in a retail supplier or account management environment
• Experience within the electronics or technology industry would be advantageous
• Strong commercial and financial understanding
• Excellent negotiation, interpersonal, and communication skills
• Strong organisational and administrative ability
• Ability to work effectively under pressure in a fast-paced environment
• Self-motivated, energetic, and passionate about sales and relationship management
• Proficient in Microsoft Office, macOS, and iOS
• Valid driver’s license and own reliable vehicle
• Willingness to travel locally and internationally if required
• B-BBEE candidates are encouraged to apply

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Job Description

• Are you commercially minded, customer obsessed, and passionate about bringing great products to market? We’re looking for a mid to senior-level Product Manager to drive product strategy, lifecycle management, and market growth within a fast-paced technology environment.
• This role is ideal for someone with strong product management experience in consumer electronics or print, who can balance strategic thinking with hands-on execution across both retail and wholesale channels.

Key Responsibilities

• Develop and execute product strategies aligned to business objectives
• Manage the full product lifecycle from planning and launch through to end-of-life
• Analyse market trends, customer insights, and competitor activity to identify opportunities
• Work closely with sales, marketing, operations, and vendor partners to deliver successful go-to-market plans
• Drive product performance, pricing strategies, forecasting, and profitability
• Manage relationships across retail and wholesale partners to ensure strong market execution and growth
• Support channel strategies and ensure alignment across retail and distribution networks
• Support sales enablement through product training, positioning, and marketing initiatives
• Monitor and report on product performance, sales trends, and commercial outcomes
• Ensure successful execution of product launches and promotional campaigns

Requirements

• 5–7 years’ experience in Product Management
• Proven experience within the consumer electronics or print industry
• Experience managing both retail and wholesale sales channels
• Strong commercial and analytical acumen
• Experience managing multiple products and priorities simultaneously
• Excellent stakeholder management and communication skills
• Strong understanding of market trends, customer behaviour, and product positioning
• Ability to work both strategically and operationally
• Confident decision-maker with strong problem-solving skills

Advantageous

• Experience working with international brands or vendors
• Exposure to retail, distribution, or technology-driven environments
• Relevant business, marketing, or commercial qualification

What We’re Looking For

• A proactive and driven individual
• Strong leadership and influencing capability
• Someone comfortable operating in a fast-moving, high-performance environment
• A collaborative team player with a passion for technology and innovation

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The Role

• We’re looking for a Senior Finance Business Partner to join our finance leadership team, reporting directly to the CFO. This is a strategic multi-company role supporting multiple operating entities within the business.
• This role is designed for someone who wants to operate at the centre of the business — not on the sidelines. You’ll partner closely with executive leadership, commercial teams, and operational stakeholders to shape business decisions, optimise financial performance, and drive strategic outcomes across the group.
• If you’ve built your career in high-performance commercial finance environments, can confidently manage complexity, and know how to turn financial insight into action, this is an opportunity to make a meaningful impact.

What You’ll Do

• Lead strategic financial planning, budgeting, forecasting, and scenario modelling across multiple operating entities.
• Drive margin, pricing, and gross profit optimisation in partnership with commercial and operational teams.
• Manage cashflow, working capital, and FX risk, including visibility and hedging strategies.
• Own financial reporting, month-end close processes, and Quarterly Business Reviews.
• Partner with Business Unit Heads and commercial leaders to support strategic and operational decision-making.
• Oversee inventory and supply chain finance, including stock valuation, slow-moving inventory analysis, and working capital efficiency.
• Drive automation, digital transformation, and continuous improvement initiatives across finance processes.
• Strengthen risk management, governance, and internal controls in line with IFRS and internal policy requirements.
• Deliver meaningful financial insights that influence executive and commercial decision-making.

What You’ll Bring

• Finance or Accounting Degree (minimum requirement).
• CA(SA) or CIMA (Strategic Level) preferred, although strong commercial finance experience will be considered.
• Minimum 12 years’ experience in finance, including senior finance business partnering or commercial finance leadership roles.
• Proven experience in fast-paced, high-growth, or multi-entity commercial environments.
• Demonstrated ability to translate financial data into strategic commercial insight.
• Advanced financial modelling, forecasting, and analytical capability.
• High-level Excel and data analytics skills with the ability to manage significant complexity.
• Strong commercial acumen with experience interrogating margin, pricing, and cost structures.
• Experience with ERP systems and reporting / BI tools.
• Exposure to retail, wholesale, distribution, or technology sectors will be highly advantageous.

Who You Are

• Commercially minded and operationally aware.
• Analytical, detail-oriented, and highly organised.
• Able to communicate complex financial concepts clearly to both finance and non-finance stakeholders.
• Comfortable presenting to executive and Exco-level audiences.
• Adaptable and resilient in fast-changing, high-performance environments.
• Collaborative with strong stakeholder management and relationship-building capability.
• High integrity with sound judgement and ethical decision-making.
• Decisive, accountable, and execution-focused.

Why Join Us

• A genuinely strategic role with direct exposure to executive leadership and the CFO.
• The opportunity to influence commercial outcomes across multiple operating entities.
• A fast-paced environment where high performance and innovation are valued.
• Exposure to some of the world’s leading technology brands and commercial partnerships.
• A culture built around our values: Customer Focus, Passion, Innovation, Get Things Done, Teamwork, Embrace Differences, and Integrity.

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Job Description

• We are looking for an experienced ERP Systems & Integrations Lead to take ownership of our enterprise application landscape across multiple African markets. This role is responsible for ensuring the stability, security, performance, and scalability of our ERP ecosystem, supporting critical retail, eCommerce, logistics, and finance operations.
• You will serve as the technical custodian of our ERP platforms, integrations, and supporting infrastructure, providing advanced Tier 2 and Tier 3 support while driving continuous improvement, system optimization, and operational excellence.
• Working closely with business stakeholders and technology partners, you will play a key role in delivering a seamless customer and employee experience across South Africa, Namibia, Botswana, Zambia, Nigeria, and other markets as the business expands.

ERP Platform Ownership

• Administer and maintain ERP and retail systems including Syspro 7/8, Syspro POS, and associated environments.
• Ensure platform availability, performance, backup integrity, and disaster recovery readiness.
• Manage production, testing, and sandbox environments.
• Support month-end and year-end business processes from a systems perspective.

Incident & Problem Management

• Lead the investigation and resolution of complex ERP and integration incidents.
• Provide Tier 2 and Tier 3 support for critical business systems.
• Conduct root cause analysis and implement permanent corrective actions.
• Coordinate incident response activities and stakeholder communications during major outages.

Integrations Management

• Own and support integrations across platforms including Translution, Scale WMS, Magento, Shopify, and Flowgear.
• Monitor interfaces, data flows, job schedules, and integration performance.
• Work with vendors and partners to resolve integration issues and improve reliability.
• Drive automation and continuous improvement across integration processes.

Change & Release Management

• Plan and execute system upgrades, patches, enhancements, and releases.
• Maintain release schedules, rollback plans, and system documentation.
• Participate in change governance processes and risk assessments.
• Ensure successful deployment and validation of system changes.

Data Integrity & Governance

• Maintain high standards of data quality across ERP and integrated systems.
• Monitor reconciliations between orders, stock, sales, and financial transactions.
• Support Finance and operational teams with data validation and period-end processes.
• Implement controls that support audit and compliance requirements.

Security & Compliance

• Manage user access controls and segregation of duties.
• Ensure compliance with POPIA and internal governance standards.
• Maintain audit-ready documentation for system access, changes, backups, and security controls.
• Support internal and external audit activities.

Monitoring, Performance & Architecture

• Continuously improve system performance and reliability.
• Maintain a lean, scalable application architecture with minimal unnecessary complexity.
• Conduct capacity planning and performance analysis.
• Evaluate new business requirements and recommend sustainable technical solutions.

Leadership & Stakeholder Management

• Mentor and support ERP Support Administrators and junior team members.
• Build strong relationships with Finance, Retail Operations, eCommerce, Logistics, and Technology teams.
• Manage vendor relationships and service-level performance.
• Promote best practices, documentation standards, and knowledge sharing across the business.

Minimum Requirements

• Diploma or Degree in Information Systems, Computer Science, Industrial Engineering, or equivalent experience.
• 3–5 years' experience administering ERP platforms, preferably Syspro.
• Experience supporting retail POS environments.
• Strong SQL knowledge including querying, indexing, backups, and performance troubleshooting.
• Experience with Windows Server, IIS, Active Directory, and networking fundamentals.
• Exposure to integration platforms and middleware such as Flowgear.
• Understanding of monitoring tools, job schedulers, and automation processes.

Advantageous

• ITIL Foundation certification.
• Experience within retail, distribution, or omnichannel environments.
• Knowledge of POPIA, access governance, and segregation of duties controls.
• Experience supporting warehouse management and eCommerce platforms.
• Strong analytical and troubleshooting abilities.
• A customer-first mindset with a passion for service excellence.
• Calm and decisive leadership during high-pressure incidents.
• Excellent communication skills with the ability to translate technical concepts into business language.
• Strong planning, prioritisation, and organisational skills.
• A proactive approach to continuous improvement and operational efficiency.
• Ability to mentor and develop junior team members while collaborating effectively across business and technology teams.

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Role Purpose

• The e-Commerce Courier Controller is responsible for managing the end-to-end courier and transport management process for eCommerce fulfilment operations. The role ensures that all customer orders are dispatched accurately and delivered on time through multiple courier partners while maintaining exceptional customer service standards.
• This role acts as the primary operational liaison between the distribution centre, transport management system providers, courier partners, customer service teams, and internal stakeholders to ensure a seamless delivery experience for customers.

Key Responsibilities

Courier & Delivery Operations

• Manage daily eCommerce delivery operations across all courier partners.
• Ensure same-day, scheduled, and standard deliveries are executed within agreed service levels.
• Monitor delivery performance and proactively manage exceptions.
• Track late deliveries and implement corrective actions.
• Ensure delivery manifests and waybills are accurately processed and reconciled.
• Support operational problem-solving relating to delivery failures and customer escalations.

Transport Management System (TMS) Administration

• Manage the day-to-day operation of the Transport Management System (Picup or equivalent).
• Ensure accurate geocoding, routing, batching, and order allocation.
• Monitor system performance and escalate issues where necessary.
• Maintain delivery status updates and operational visibility.
• Drive continuous improvement within transport management processes.

Customer Experience & Exception Management

• Monitor customer delivery journeys from dispatch to delivery completion.
• Investigate and resolve customer delivery queries.
• Manage escalations relating to failed deliveries, returns, and delivery disputes.
• Coordinate with Contact Centre teams to ensure timely customer communication.
• Maintain a customer-first approach in all interactions.

Courier Claims & Risk Management

• Manage claims relating to lost, stolen, damaged, or hijacked consignments.
• Liaise with courier partners regarding investigations and claim settlements.
• Ensure all claims are submitted accurately and within prescribed timelines.
• Maintain records of losses and recovery actions.
• Support inventory write-off processes where applicable.

Credits & Returns Management

• Process and monitor order cancellations and credits.
• Coordinate return-to-warehouse activities.
• Ensure all approved credits are processed within required timelines.
• Maintain accurate records of returned and credited inventory.

Reporting & Performance Analysis

• Produce daily, weekly, and monthly courier performance reports.
• Analyse courier SLA performance and identify trends.
• Monitor delivery exceptions and operational risks.
• Present actionable recommendations for service improvements.
• Support leadership with operational insights and reporting.

Stakeholder & Courier Relationship Management

• Build strong working relationships with courier partners and TMS providers.
• Collaborate with Warehouse Operations, Customer Service, Security, and eCommerce teams.
• Escalate service issues and drive resolution.
• Participate in operational reviews with courier partners. 

Minimum Requirements

Qualifications

• National Senior Certificate
• Diploma or Degree in Supply Chain Management, Logistics, Operations Management, Business Administration, or related field would be ideal

Experience

• 3–5 years' experience in e-Commerce fulfilment, logistics, courier operations, or transport management.
• Experience working with Transport Management Systems (TMS).
• Experience managing courier partners and delivery performance.
• Exposure to high-volume distribution centre operations.
• e-Commerce experience essential.

Technical Skills

• Advanced Microsoft Excel.
• Experience with TMS platforms (Picup, OneFetch, RAM, SkyNet, CIT or similar).
• Reporting and data analysis.

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Job Description

• The Core Group, home of iStore and leading premium technology brands, is looking for a Warehouse Assistant to join our fast-paced operations environments.
• This role is critical to ensuring accurate stock control, smooth warehouse operations, and effective AppleCare administration across iStores, Service Centres, and Authorised Service Providers (ASPs). If you are detail-driven, process-focused, and thrive in an operational environment, this role is for you.

Key Responsibilities

Warehouse & Inventory Control

• Ensure accurate handling, picking, packing, and issuing of stock
• Participate in cycle counts and maintain 100% alignment between physical and system stock
• Process returns, transfers, and AppleCare-related stock movements timeously
• Maintain high accuracy against manifests, documentation, and delivery requirements
• Adhere to all stock control, safety, and OHASA policies

AppleCare Administration

• Process credit notes, RTVs, invoicing, and issuing of parts
• Support iStores, Service Centres, and ASPs with AppleCare-related queries
• Ensure accuracy and follow-up on any deviations

Import & Export Control

• Receive and GRV inbound shipments accurately
• Manage allocations, transfers, and binning of stock
• Process faulty returns, commercial invoices, GSX uploads, and RTVs within required timelines
• Ensure DGR compliance and correct labelling of all applicable materials

Customer Service & Collaboration

• Work closely with internal teams including Sales, Service, and Purchasing
• Communicate professionally and respond to operational queries timeously
• Contribute to a positive, solutions-focused working environment

Requirements

• Completed Matric (Minimum requirement)
• 2- 4 years experience in Warehouse operations
• Strong attention to detail and commitment to accuracy
• Comfortable working with systems such as Syspro / FM / GSX (advantageous)
• Good communication and stakeholder engagement skills
• Ability to work in a structured, deadline-driven environment