Leroy Merlin is a major player in the global DIY market. As the founding company of GROUPE ADEO, Leroy Merlin offers products and solutions for DIY, decoration, construction and gardening.
Leroy Merlin is present in 12 countries, with 100 000 co-workers and 400 stores. In 2015 we achieved turnover of more than €15 billion.
At Leroy Merlin, we believe...
Read more about this company
Description
Purpose of the Role
- Consult with the customer with the purpose of understanding their needs.
- Propose the right product and service according to customer requirements, including quality, convenience and price. Explain how products work and what services are available for the customer.
- Ensure high levels of customer satisfaction through excellent sales service.
Key Responsibility
- Apply appropriate sales process to build customer relationships and meet sales target
- Ensure high level of customer satisfaction through excellent sales service
- Engage customers to understand their needs and guide them in their choice
- Provide appropriate solutions through products and services
- Identify new business opportunities through understanding market trends
- Follow up on sales leads
- Liaise with Department Manager and merchandisers on products that are preferred by customers
- Maintain outstanding store condition i.e. layout, cleanness, prices, product availability, visual merchandising standards
- Participate in the department commercial action plan
- Assist a customer on total project, before, during, and after sales.
- Propose a personalized solution, including products and different services (delivery, installation, etc…).
- Autonomous
- Assist with the sales process by maintaining a fully stocked store
Requirements
- Grade 12 or NQF 4 equivalent
- Proven experience as a sales consultant (hardware advantageous)
- Passion to serve
- Friendly, helpful, confident and engaging personality
- Problem solving skills
- Understanding of pricing methodologies
- Exceptional customer services
- Proficiency in English
- Curious and assumes initiative
- Relationship management
- Hardworking and lives by example
- Ability to deal with a customer portfolio at each step of the sales process (before, during, after)
- Ability to use different channels to realize sales (emails, WhatsApp, phone…)
- Ability to multi-task
go to method of application »
Description
Role Overview
- Reporting to the e-commerce Leader, the Web Merchandiser plays a pivotal role in managing and enhancing our online product assortment and digital presence. You will ensure all product content is of the highest quality, accurately presented, and optimised with relevant keywords to drive organic traffic. In this non-managerial role, you will focus on effective online merchandising strategies—maintaining data integrity, optimising product information, and curating content—to improve the customer experience and support e-commerce sales growth. This role also serves as the ambassador of e-commerce and web merchandising within the offer team to ensure alignment, knowledge-sharing, and seamless integration of digital processes and strategies.
Key ResponsibilitiesProduct Data Quality & Taxonomy
- Ensure accurate and high-quality product data within assigned product groups.
- Manage product taxonomy in collaboration with the digital team to ensure logical and customer-friendly navigation.
- Act as the Product Specialist (PS), directly engaging with the digital team to enhance product representation.
Publication Rates
- Oversee and optimise publication rates to ensure all products are visible online and easily accessible to customers.
- Product Page Optimisation
Maximise conversion rates on product pages by:
- Providing accurate product titles.
- Adding engaging and relevant media (images, videos).
- Ensuring precise product characteristics, benefits, and enriched content.
- Category and Landing Page Enhancement
Optimise category and landing pages by:
- Implementing relevant filters and sorting features.
- Crafting SEO-friendly category descriptions.
- Incorporating inspiration-driven content.
- Continuously improving pages to drive engagement and conversion.
Content Creation
- Help develop and update engaging on-site content such as promotional banners and landing pages that align with marketing campaigns and brand vision, collaborating with the Omnicommerce team and Vaimo Agency.
- Develop targeted and visually engaging inspiration articles and blog posts to promote product discovery and align with customer interests.
Cross-Functional Collaboration
- Serve as an ambassador of the digital team and e-commerce within the offer team, ensuring effective communication and implementation of best practices, rules, and adherence to established processes in e-commerce.
- Work closely with cross-functional teams (e.g. Offer, Omnicommerce) to coordinate product content updates and resolve any online catalogue issues.
Performance Monitoring & Reporting
- Increase product page conversion rates by X% (specific target to be set based on historical data and benchmarks).
- Launch a minimum of X inspiration articles and blog posts per quarter, aligned with the company's content calendar and seasonal priorities.
- Increase engagement on inspiration articles and blog posts by X% (measured via session duration, CTR, or conversion rates).
- Maintain an accuracy rate of 95% or higher for product data quality (titles, descriptions, characteristics, media, and taxonomy).
- Ensure 100% publication of eligible products within target timelines.
- Track and analyse key performance indicators (traffic, engagement, sales, etc.) and conduct deep dives into customer behaviour trends to provide data-driven insights and recommendations for improving online performance.
Ensure all category pages and landing pages meet or exceed the expected performance metrics, including:
- Bounce rate reduction by X%.
- Increased click-through rate (CTR) on optimised category pages and filters.
- Organic traffic growth through improved SEO.
Customer Experience
- Ensure customer satisfaction metrics (related to online navigation, search, and product discovery) meet or exceed a score of X/10 in surveys or feedback tools.
- Maintain high usability and accessibility standards for the e-commerce platform to improve overall customer experience.
Requirements
Qualifications & SkillsEducation
- Grade 12 (Matric) or NQF 4 equivalent, plus a diploma or degree in digital marketing, e-commerce, IT, or a related field.
Experience
- Proven experience in an e-commerce merchandising, web content management, or similar digital role – preferably in a retail setting – with a strong understanding of online merchandising and product data management.
Technical Skills
- Strong knowledge of e-commerce platforms, web analytics, and digital merchandising tools.
- Expertise in SEO and optimising content for online visibility.
- Familiarity with inventory management systems and online checkout processes.
- Hands-on experience with e-commerce content management systems and Product Information Management (PIM) tools, specifically Akeneo.
- Comfortable working with product databases and updating large volumes of product information accurately.
- Analytical Abilities
- Ability to analyse customer behaviour and conversion trends to make data-driven decisions.
- Proficiency in using performance metrics to monitor and improve product visibility and engagement.
- Strong analytical abilities with proficiency in Microsoft Excel and Google Sheets for data analysis and reporting.
- Communication & Collaboration
- Excellent communication skills for working with cross-functional teams (e.g., Offer and Omnicommerce teams).
- Ability to clearly articulate complex information to diverse stakeholders.
- Strong collaborative skills and a willingness to be a team player.
- Capable of driving collaboration and managing projects with minimal supervision.
- Proactive & Tech-Savvy
- Self-motivated and proactive, with the ability to adapt swiftly to change in a fast-paced environment.
- Passionate about digital tools and new technologies, and comfortable learning new platforms or software.
go to method of application »
Purpose of the role
- To manage the entire payroll process with meticulous attention to detail and diligence, including calculating wages and ensuring accurate and timely salary payments to employees.
Main responsibilities
- Oversee the end-to-end payroll process, ensuring precision and timeliness in wage calculations and salary disbursements.
- Maintain meticulous attention to detail while processing payroll, ensuring all employee compensation is accurate and on schedule.
- Ensure compliance with all relevant regulations and internal policies while managing payroll data.
- Provide exceptional service by addressing payroll inquiries with diligence and accuracy.
- Continuously review and improve payroll processes to ensure efficiency and consistency.
- Act as the go-to expert for all payroll-related matters, demonstrating a high level of responsibility and accountability.
Requirements
The successful candidate should have the following skills, experience and attributes:
- Matric qualification or equivalent is essential.
- Post-Matric qualification in HR or Payroll is an advantage.
- Minimum of 3 years’ experience in payroll and retail environments.
- Workday experience will be added advantage.
- Strong numerical aptitude with exceptional attention to detail and the ability to work independently.
- Excellent verbal and written communication skills.
- Strong time management and organizational abilities.
- Ability to prioritize tasks and effectively multitask in a fast-paced environment.
- Outstanding interpersonal skills and the ability to build positive relationships.
- A proactive team player and a strong team builder.
- A commitment to providing excellent customer service.
- Self-confident, hardworking, and leads by example.
- A natural problem solver with a keen eye for resolving issues efficiently.
go to method of application »
Description
Purpose of the Role:
- The Learning and Development (L&D) Officer will be responsible for managing, coordinating, and facilitating all learning and development activities within the organization. This includes both external and internal training programs, ensuring compliance with statutory requirements, and overseeing the smooth delivery and tracking of training initiatives. The role will contribute to the overall growth and capability building of employees by promoting a culture of continuous learning and development.
Key Responsibilities:
Program Coordination and Facilitation:
- Coordinate external and internal training programs, including SETA, statutory training, leadership development, integration training, and SOP (Standard Operating Procedure) training.
- Facilitate internal training sessions when needed, ensuring learning materials are up-to-date and effective.
- Manage relationships with external training providers for statutory, leadership, and SETA-related programs.
Monitoring and Reporting:
- Track the progress of all L&D programs and provide regular reports on training outcomes, attendance, and completion rates.
- Ensure data accuracy across all L&D reports and systems (e.g., Learning Cloud, Shared Drive, etc.).
- Monitor the effectiveness of training programs by gathering feedback and making adjustments as necessary to enhance learning outcomes.
Program Administration:
- Maintain accurate records of all training activities, including attendance, certifications, and compliance requirements.
- Ensure that all learning materials (SOPs, guides, etc.) are properly filed, updated, and stored in appropriate locations (Learning Cloud, Shared Drive).
- Support the transition of SOP training from the HR Public Drive to the Training Private section.
Data Management and Accuracy:
- Ensure that all data related to L&D activities is maintained accurately, including employee training records, completion status, and assessments.
- Use data to identify gaps in training and propose solutions to address them.
Support and Communication:
- Act as a point of contact for all L&D-related inquiries and support employees and management in their learning and development needs.
- Communicate upcoming training sessions, program details, and any changes to the relevant stakeholders.
Compliance and Statutory Training:
- Ensure that the organization remains compliant with all statutory training requirements.
- Work closely with external training providers to deliver mandatory training programs such as SETA-related training.
Travel Requirements:
- The role will involve travel to external training providers, other stores and potentially stores in and around Johannesburg
Requirements
Qualification and Requirements
- Senior Certificate (Matric)
- Relevant tertiary qualification in Human Resources Management is advantageous
- SDF Certification: Mandatory for this role.
- Excel Skills Mandatory
- Train-the-Trainer Certification: An asset to effectively facilitate internal programs.
- L&D Experience: 3-5 years of experience in Learning and Development, with proven success in delivering both internal and external training programs.
- Retail Experience: Advantageous but not mandatory.
- Technology Skills: Proficient in using learning management systems (LMS), digital learning tools, and data management software.
Competencies:
- Influential: Ability to guide and influence learners and stakeholders.
- Relationship Building: Strong interpersonal skills to build trust with learners, providers, and management.
- Problem-Solving: Proactively address issues related to training content, delivery, or participation.
- Attention to Detail: Maintain high standards in program accuracy, documentation, and reporting.
- Multi-tasking: Manage multiple training programs and initiatives simultaneously.
- Communication: Strong written and verbal communication skills to convey information effectively.
- Organizational Skills: Highly organized in managing multiple learning programs and data sets.
- Ethical: Uphold high ethical standards, particularly in handling confidential employee data.
- Teamwork & Collaboration: Work effectively within the HR team and across departments to promote a learning culture.
go to method of application »
Description
Purpose of the Role
- Consult with the customer with the purpose of understanding their needs.
- Propose the right product and service according to customer requirements, including quality, convenience and price. Explain how products work and what services are available for the customer.
- Ensure high levels of customer satisfaction through excellent sales service.
Key Responsibility
- Apply appropriate sales process to build customer relationships and meet sales target
- Ensure high level of customer satisfaction through excellent sales service
- Engage customers to understand their needs and guide them in their choice
- Provide appropriate solutions through products and services
- Identify new business opportunities through understanding market trends
- Follow up on sales leads
- Liaise with Department Manager and merchandisers on products that are preferred by customers
- Maintain outstanding store condition i.e. layout, cleanness, prices, product availability, visual merchandising standards
- Participate in the department commercial action plan
- Assist a customer on total project, before, during, and after sales.
- Propose a personalized solution, including products and different services (delivery, installation, etc…).
- Autonomous
- Assist with the sales process by maintaining a fully stocked store
Requirements
- Grade 12 or NQF 4 equivalent
- Proven experience as a sales consultant (hardware advantageous)
- Passion to serve
- Friendly, helpful, confident and engaging personality
- Problem solving skills
- Understanding of pricing methodologies
- Exceptional customer services
- Proficiency in English
- Curious and assumes initiative
- Relationship management
- Hardworking and lives by example
- Ability to deal with a customer portfolio at each step of the sales process (before, during, after)
- Ability to use different channels to realize sales (emails, WhatsApp, phone…)
- Ability to multi-task
go to method of application »
Description
Purpose of the role
- To contribute to customer satisfaction by providing with flexibility, speed and security, goods for the internal and external customers. You will be working in receiving, replenishment, store warehouse or collection point.
Main responsibilities:
- Receive goods from suppliers, DC… and control quantities / quality
- Dispatch goods between the different areas (receiving, warehouse, store, collection point)
- Store the goods inside racks in security
- Pick product to prepare customer orders
- Assure the cleaning and safety of your area
- Respect all safety rules and procedures concerning people and property
- Alert his/her manager regarding the dysfunction
- Serve customers at collection point by helping them to load their products.
- Serve your internal customer by offering a high level of customer relationship
- Develop your own competencies and skills by using the company tools and training
- Share your knowledge and expertise with your colleague
- with an exemplary attitude, develop team spirit.
Requirements
Profile
The successful candidate should have the following skills, experience and attributes:
- Grade 12 or NQF 4 equivalent
- Proven experience as supply chain clerk
- Self-confident, hardworking and lives by example
- Excellent communication skills
- Excellent interpersonal relations
- Professional, empathetic and friendly
- Attention to detail
- Excellent interpersonal relations
- A team player
- Excellent customer service
- Retail Experience will be an advantage
- Passion to serve
- Friendly, helpful, confident and engaging personality
- Curious and assumes initiative
- Proficiency in English
- Ability to multi-task
go to method of application »
Description
Purpose of the role
- Contribute to customer satisfaction and the overall results of the department. To serve as a leader and role model for the Sales Consultants. Support and assist the Head of the department.
Main Responsibilities
- Lead and support a team of sales consultants.
- Be a player in the development of collective performance.
- Share information and facilitate communication within the team.
- Develop the team to meet strategic business objectives.
- Manage daily sales and customer relations.
- Build and implement the Business Action Plan of the department.
- Introduce efficiency, improvement measures for an optimal return and stakeholder value.
- Ensure the day-to-day management of the department is to respect the customer promise.
- Coordinate and contribute to the sales activities in store.
- Ensure quality customer relationship (internal and external).
- Develop and update own skills and knowledge.
- Assume leadership role on behalf of the HOD when the HOD is not available.
- Participate in teamwork to ensure quality service and productivity of the store.
- Ensuring optimal staff is available for delivering excellent customer service to all customers.
- Ensuring all stock is priced and displayed correctly.
- Training and developing of staff members.
Requirements
Profile
The successful candidate should have the following skills, experience and attributes:
- Grade 12 or NQF 4 equivalent.
- Relevant tertiary qualifications will be an added advantage.
- Previous retail experience at a junior management level.
- Excellent interpersonal skills.
- A team builder and a team player.
- Excellent customer service
- Self-confident, hardworking and leads by example.
- Customer-centric.
- Sense of responsibility.
- Analytical.
- Assertive and challenge status quo.
go to method of application »
Description
Purpose of the role
- Contribute to customer satisfaction and the overall results of the department. To serve as a leader and role model for the Sales Consultants. Support and assist the Head of the department.
Main Responsibilities
- Lead and support a team of sales consultants.
- Be a player in the development of collective performance.
- Share information and facilitate communication within the team.
- Develop the team to meet strategic business objectives.
- Manage daily sales and customer relations.
- Build and implement the Business Action Plan of the department.
- Introduce efficiency, improvement measures for an optimal return and stakeholder value.
- Ensure the day-to-day management of the department is to respect the customer promise.
- Coordinate and contribute to the sales activities in store.
- Ensure quality customer relationship (internal and external).
- Develop and update own skills and knowledge.
- Assume leadership role on behalf of the HOD when the HOD is not available.
- Participate in teamwork to ensure quality service and productivity of the store.
- Ensuring optimal staff is available for delivering excellent customer service to all customers.
- Ensuring all stock is priced and displayed correctly.
- Training and developing of staff members.
Requirements
Profile
The successful candidate should have the following skills, experience and attributes:
- Grade 12 or NQF 4 equivalent.
- Relevant tertiary qualifications will be an added advantage.
- Previous retail experience at a junior management level.
- Excellent interpersonal skills.
- A team builder and a team player.
- Excellent customer service
- Self-confident, hardworking and leads by example.
- Customer-centric.
- Sense of responsibility.
- Analytical.
- Assertive and challenge status quo.
go to method of application »
Description:
- Reporting to solid line Store Leader and dotted line Risk & Loss Prevention Leader.
- Managing day to day shrinkage and losses.
- Assist in training and development of the external security guards.
- Investigate all topics pertaining to shrinkage and losses
- Draft shrinkage and loss prevention plans in conjunction with HODs
- Investigating top 20 shrinkage SKU in the store.
- Investigate loss/shrinkage incidents and completion of Incidents reports.
- Ensuring that various departments maintain a good housekeeping practice.
- Must have a knowledge of shrinkage and losses management.
- Implement cost saving strategies
- Attending Shrinkage and Losses Disciplinary matters.
- Must be able do the comprehensive Risk Assessments and evaluation.
- Preparing weekly and monthly reports.
- Leading the weekly, monthly shrinkage meetings in store.
- Audit and maintain internal controls and procedures.
- Provide training in internal controls and procedures where needs are identified
- Maintain a safe working environment (according to safety policy and procedures).
- Adherence to any reasonable order and instructions.
- Oversees Loss Prevention Program by providing leadership and guidance to various departments.
- Implementation of methods to successfully execute shrinkage & loss prevention programs.
- Review operational execution of the shrinkage programs, physical security standard, operational processes that impact shrinking, and compliance of company policies.
- Review Loss Prevention metrics for unfavourable trends and ensure appropriate actions are in place to prevent losses.
- Ensure timely investigation of all theft and fraud impacting Leroy Merlin stores.
- Frequently conducts developmental conversations with direct reports.
- Proactively mentoring, developing and guiding staff to perform efficiently and effectively.
- Reduces employee turnover through creating a positive work environment and staff empowerment.
- Establishing excellent relations, proactive problem resolution, and keenly tracking store issues.
Requirements
Minimum requirements:
- Grade 12 Senior Certificate
- Experience in a similar role will be advantageous
- Must have a good knowledge of retail, loss prevention and shrinkage
- Energetic individual with a passion for retail who is able to operate within a team
- Good admin and computer skills due to the requirement for analysis and reporting
- Must be able do the comprehensive Risk Assessments and evaluation.
- Risk Management Qualifications will be advantageous
Personal Attributes:
- Computer Literate (MS Office, Email and Internet)
- Able to work under pressure
- Able to work flexible hours
- Self-motivated
- Team Player
go to method of application »
Description
Purpose of the Role
- Consult with the customer with the purpose of understanding their needs.
- Propose the right product and service according to customer requirements, including quality, convenience and price. Explain how products work and what services are available for the customer.
- Ensure high levels of customer satisfaction through excellent sales service.
Key Responsibility
- Apply appropriate sales process to build customer relationships and meet sales target
- Ensure high level of customer satisfaction through excellent sales service
- Engage customers to understand their needs and guide them in their choice
- Provide appropriate solutions through products and services
- Identify new business opportunities through understanding market trends
- Follow up on sales leads
- Liaise with Department Manager and merchandisers on products that are preferred by customers
- Maintain outstanding store condition i.e. layout, cleanness, prices, product availability, visual merchandising standards
- Participate in the department commercial action plan
- Assist a customer on total project, before, during, and after sales.
- Propose a personalized solution, including products and different services (delivery, installation, etc…).
- Autonomous
- Assist with the sales process by maintaining a fully stocked store
Requirements
- Grade 12 or NQF 4 equivalent
- Proven experience as a sales consultant (hardware advantageous)
- Passion to serve
- Friendly, helpful, confident and engaging personality
- Problem solving skills
- Understanding of pricing methodologies
- Exceptional customer services
- Proficiency in English
- Curious and assumes initiative
- Relationship management
- Hardworking and lives by example
- Ability to deal with a customer portfolio at each step of the sales process (before, during, after)
- Ability to use different channels to realize sales (emails, WhatsApp, phone…)
- Ability to multi-task
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail