Learning and Development Officer (Fourways) at Leroy Merlin

Description

Purpose of the Role:

• The Learning and Development (L&D) Officer will be responsible for managing, coordinating, and facilitating all learning and development activities within the organization. This includes both external and internal training programs, ensuring compliance with statutory requirements, and overseeing the smooth delivery and tracking of training initiatives. The role will contribute to the overall growth and capability building of employees by promoting a culture of continuous learning and development.

Key Responsibilities:

Program Coordination and Facilitation:

• Coordinate external and internal training programs, including SETA, statutory training, leadership development, integration training, and SOP (Standard Operating Procedure) training.
• Facilitate internal training sessions when needed, ensuring learning materials are up-to-date and effective.
• Manage relationships with external training providers for statutory, leadership, and SETA-related programs.

Monitoring and Reporting:

• Track the progress of all L&D programs and provide regular reports on training outcomes, attendance, and completion rates.
• Ensure data accuracy across all L&D reports and systems (e.g., Learning Cloud, Shared Drive, etc.).
• Monitor the effectiveness of training programs by gathering feedback and making adjustments as necessary to enhance learning outcomes.

Program Administration:

• Maintain accurate records of all training activities, including attendance, certifications, and compliance requirements.
• Ensure that all learning materials (SOPs, guides, etc.) are properly filed, updated, and stored in appropriate locations (Learning Cloud, Shared Drive).
• Support the transition of SOP training from the HR Public Drive to the Training Private section.

Data Management and Accuracy:

• Ensure that all data related to L&D activities is maintained accurately, including employee training records, completion status, and assessments.
• Use data to identify gaps in training and propose solutions to address them.

Support and Communication:

• Act as a point of contact for all L&D-related inquiries and support employees and management in their learning and development needs.
• Communicate upcoming training sessions, program details, and any changes to the relevant stakeholders.

Compliance and Statutory Training:

• Ensure that the organization remains compliant with all statutory training requirements.
• Work closely with external training providers to deliver mandatory training programs such as SETA-related training.

Travel Requirements:

• The role will involve travel to external training providers, other stores and potentially stores in and around Johannesburg

Requirements

Qualification and Requirements

• Senior Certificate (Matric)
• Relevant tertiary qualification in Human Resources Management is advantageous
• SDF Certification: Mandatory for this role.
• Excel Skills Mandatory
• Train-the-Trainer Certification: An asset to effectively facilitate internal programs.
• L&D Experience: 3-5 years of experience in Learning and Development, with proven success in delivering both internal and external training programs.
• Retail Experience: Advantageous but not mandatory.
• Technology Skills: Proficient in using learning management systems (LMS), digital learning tools, and data management software.

Competencies:

• Influential: Ability to guide and influence learners and stakeholders.
• Relationship Building: Strong interpersonal skills to build trust with learners, providers, and management.
• Problem-Solving: Proactively address issues related to training content, delivery, or participation.
• Attention to Detail: Maintain high standards in program accuracy, documentation, and reporting.
• Multi-tasking: Manage multiple training programs and initiatives simultaneously.
• Communication: Strong written and verbal communication skills to convey information effectively.
• Organizational Skills: Highly organized in managing multiple learning programs and data sets.
• Ethical: Uphold high ethical standards, particularly in handling confidential employee data.
• Teamwork & Collaboration: Work effectively within the HR team and across departments to promote a learning culture.