Current Openings at Old Mutual

Aspires to be a Financial Advisor

• We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
• The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.

Skills

Competencies

• Action Oriented
• Balances Stakeholders
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability

Education

• Bachelors Degree (B), High School (Grade 12) (Required)

go to method of application »

Job Description

ROLE OVERVIEW

• Operational execution specialist within the multi-disciplinary Payment, Card and Product Backoffice Team.

This includes operational support of payment streams:

• EFT (Bankserv, Bankserv Gateway and SAMOS)
• RTC (Bankserv, Bankserv Gateway and SAMOS)
• High Value Payments (SAMOS and SWIFT Gateway)
• AVS (Account verification services)
• Closed Loop Ecosystems
• Value Added Services

KEY RESULT AREAS

• Second line support to customer queries for payments
• Payments processing reconciliations
• Investigation and resolving of all unreconciled items
• Processing of all internal and external payments
• Payment remediations (investigate and resolve) on behalf of customers and/or on behalf of the bank
• Remediations (investigate and resolve) related to IT alerts and system exception drivers, including communicate any issues to the business
• Payment exceptions and disputes
• Provide insight for new enhancements with the aim of continuously improving and automating processes (incl. SOPs, UAT testing and post deployment checks)
• Operations reporting daily and monthly management reports
• Participation in all internal and external audit reviews
• Trouble shooting and incident management resolution
• Training support to first-line customer service team
• Ensure all operational processes and execution are compliant with industry regulations

​ROLE REQUIREMENTS

Knowledge and Skills

• Computer literacy, Microsoft office: Outlook, PowerPoint, MSWord, MS Excel and MS Teams
• Financial and accounting knowledge – understanding basic financial accounting and financial principles
• Knowledge and experience of the payments industry, schemes and regulations and more specifically, the National Payment System (NPS)

Personal Attributes

• Independent self-starter who also works well in a team-environment
• Advanced written and verbal communication skills, able to translate payment concepts into general business concepts.
• Demonstrate Intense Customer/Seller Focus and Highest level of Integrity, Intellectual Honesty and Strong Work Ethic.
• Be Sharp, Analytical and thoughtful.
• High Attention to Detail and proven ability to manage multiple Competing priorities Simultaneously.
• Should be able to work in flexible environment and setup for hybrid working.
• Excellent written, oral communication and presentation skills and the ability to express thoughts logically. Demonstrated active listening skills, highly consultative and solutions oriented.
• Flexible and an ability to deal with ambiguity and continuous change
• Detailed and precision orientated to ensure financial processes are sufficiently robust and executed in line with compliance and risk requirements

Education and Experience

• Tertiary education in the form of a degree (NQF7 or above in financial, business, science or engineering)
• Minimum 3 years’ work experience in payments related roles
• A good understanding of the technology and commercials that support Payments
• Comprehensive knowledge of payment systems
• Working experience with Bankserv is an advantage
• Working experience with Salesforce CRM is an advantage

Responsibilities

• Solutions Analysis
• Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.
• Knowledge Management
• Implement policies and processes, collect best practices, write case studies, and deliver internal knowledge-sharing sessions to capture and share knowledge among colleagues on project/program outcomes and innovative practices and to support the practice.
• Financial Risk Management
• Carry out the financial risk management process within a specific area or operation, maintaining alignment with risk tolerance policies.
• Operational Compliance
• Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.
• Document Preparation
• Organize and prepare complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for special reports.
• Data Collection and Analysis
• Collate and analyze data using preset tools, methods, and formats. Involves working independently.
• Information and Business Advice
• Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring issues to others where necessary for interpretation of policy.
• Regulatory and Compliance Management
• Investigate standard incidents using current regulatory and compliance processes, systems, and procedures, and take action to solve immediate compliance issues. Advise more senior colleagues on more complex problems.
• Personal Capability Building
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
• Operations Management
• Supervise others working within established operational systems.

Skills

• Action Planning, Analytical Thinking, Computer Literacy, Current State Assessment, Data Compilation, Data Interpretations, Data Management, Data Modeling, Digital Literacy, Document Management, Evaluating Information, Legal Practices, Management Reporting, Numerical Aptitude, Oral Communications

Competencies

• Collaborates
• Courage
• Ensures Accountability
• Financial Acumen
• Instills Trust
• Manages Complexity
• Optimizes Work Processes
• Organizational Savvy

Education

• NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

go to method of application »

ROLE OVERVIEW

• Operational execution specialist within the multi-disciplinary Payment, Card and Product Backoffice Team.
• This includes operational support for Mastercard

KEY RESULT AREAS

• Second line support to customer queries for card transactions
• Card and chargeback processing reconciliations
• Investigation and resolving of all unreconciled items
• Remediations (investigate and resolve) on behalf of customers and/or on behalf of the bank in terms of card authorisations for declined transactions
• Card related queries and remediations (investigate and resolve)  
• Product support in terms of fees, interest and rate calculations and exceptions
• Card related processing exceptions and disputes
• Provide insight for new enhancements with the aim of continuously improving and automating processes (incl. SOPs, UAT testing and post deployment checks)
• Operations reporting daily and monthly management reports
• Participation in all internal and external audit reviews
• Trouble shooting and incident management resolution
• Training support to first-line customer service team
• Ensure all operational processes and execution are compliant with industry regulations

ROLE REQUIREMENTS

Knowledge and Skills

• Computer literacy, Microsoft office: Outlook, PowerPoint, MSWord, MS Excel and MS Teams
• Financial and accounting knowledge – understanding basic financial accounting and financial principles
• Knowledge and experience of the payments industry, schemes and regulations and more specifically, the National Payment System (NPS)

Personal Attributes

• Independent self-starter who also works well in a team-environment
• Advanced written and verbal communication skills, able to translate payment concepts into general business concepts.
• Demonstrate Intense Customer/Seller Focus and Highest level of Integrity, Intellectual Honesty and Strong Work Ethic.
• Be Sharp, Analytical and thoughtful.
• High Attention to Detail and proven ability to manage multiple Competing priorities Simultaneously.
• Should be able to work in flexible environment and setup for hybrid working.
• Excellent written, oral communication and presentation skills and the ability to express thoughts logically. Demonstrated active listening skills, highly consultative and solutions oriented.
• Flexible and an ability to deal with ambiguity and continuous change
• Detailed and precision orientated to ensure financial processes are sufficiently robust and executed in line with compliance and risk requirements

Education and Experience

• Tertiary education in the form of a degree (NQF7 or above in financial, business, science or engineering)
• Minimum 3 years’ work experience in card operational related roles
• A good understanding of the technology and commercials that support Card
• Comprehensive knowledge of payment systems
• Working operational experience with Mastercard and/or Paymentology will be an advantage

go to method of application »

• We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
• The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
• Responsible for the procurement of new business
• Expand sales of products and services with existing customers
• Work mainly on own leads

Competencies

• Action Oriented
• Balances Stakeholders
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Drives Results
• Ensures Accountability

go to method of application »

Job Description

Job Description Summary

• We are currently searching for a passionate HC Consultant: Talent Acquisition with an eye for attracting amazing talent and has excellent communication, technical and relationship building skills.
• As a HC Consultant: Talent Acquisition, you will partner with the business to deliver the end-to-end recruitment service offering. Your role will be to ensure that all vacancies are filled with suitably qualified candidates within the shortest possible period of time so as to avoid undue disruption to the business; making sure that candidates have the ability to perform the roles for which they have been  employed, but also have the capacity to advance and grow within the company.
• This role primarily focusses on TA, but is not limited to this portfolio. HC Generalist activities will form part of the day-to-day activities.

Qualification and Experience Required:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 3+ years of experience in Talent Acquisition, HR analytics, or a related role.
• Strong understanding of Talent Acquisition practices, policies, and procedures.
• Excellent data analysis and reporting skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across functions.
• Understanding and experience of Old Mutual business and internal human capital processes and policies.
• Implement and execute the recruitment, onboarding, and development program and policies. Work with the business to understand hiring and development needs. Responsible for tasks including sourcing, assessment, selection, onboarding, and development of employees.

Responsibilities

• Future Talent Recruitment
• Contribute to the creation of future talent recruitment campaigns; propose campaign messaging based on analysis of values and aspirations of graduates/school leavers; make evidence-based proposals for channel and media selection (including career fairs); design events; draft communications content and agency briefings.
• Recruitment Campaigns
• Contribute to the creation of recruitment campaigns; identify the characteristics of key candidate target groups; propose channel and media selections and messaging content; design events; draft communications content and agency briefings.
• Vacancy Profiling
• Create recruitment profiles for key existing and new roles; engage with hiring managers to clarify the scope of the role, develop a role profile, and create a candidate specification; create candidate and recruitment agency briefings to attract high-quality candidates.
• Screen Candidate Applications
• Carry out online research and telephone interviews and review submitted portfolios of work to validate applications for specialist roles and to screen out those that do not meet key criteria.
• Employee Onboarding and Offboarding
• Manage the delivery of onboarding and/or offboarding processes; ensure accurate and timely completion of all administration processes; provide support and guidance to line managers, new joiners, and leavers throughout the process; propose improvements to procedures.
• Assessment Center Design
• Contribute to the creation of assessment centers; tailor and validate preexisting assessment exercises; draft and validate new content as directed; prepare documentation; train assessors to engage candidates, record and interpret assessment observations, and provide appropriate feedback to line management.
• Candidate Pipeline
• Develop and maintain a candidate pipeline for hard-to-fill specialist and management roles, developing a variety of talent attraction and engagement processes and tools.
• Individual Candidate Assessment
• Assess candidates and provide feedback into the selection process; observe assessment center activities and/or interview candidates and/or administer aptitude tests or work simulations; evaluate assessment evidence against recruitment or promotion criteria.
• HR Data Management
• Carry out complex HR data processing tasks; advise colleagues when needed and use expertise to help improve data collection tools and administration processes.
• HR Data Analytics and Insights
• Deliver complex analyses of HR data; identify key trends and contribute to the creation of HR insights that enable the diagnosis of business issues, enhancement of employee engagement, and/or improvement of business performance.
• Information and Business Advice
• Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others.
• Personal Capability Building
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
• Talent Management
• Coordinate a process or project of moderate complexity to implement diverse talent management strategies and programs.

Skills

• Action Planning, Brand Development, Data Analysis, Data Compilation, Data Controls, Data Management, Evaluating Information, Executing Plans, Human Capital Management Systems, Large Group Presentations, Learning and Development (L&D), Oral Communications, Report Review, Talent Attraction, Talent Management Software

Competencies

• Attracts Top Talent
• Business Insight
• Communicates Effectively
• Decision Quality
• Develops Talent
• Directs Work
• Manages Complexity
• Optimizes Work Processes

Education

• NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

go to method of application »

• We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
• The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
• Responsible for the procurement of new business
• Expand sales of products and services with existing customers
• Work mainly on own leads

Competencies

• Action Oriented
• Balances Stakeholders
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Drives Results
• Ensures Accountability

go to method of application »

Job Description

MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)

• Bachelor’s degree in Business, Commerce, or Information Systems
• 3 – 5 years’ experience in Product Ownership, Business analysis and software delivery.
• 3 years’ experience in a Product Manager role
• Relevant Agile certification required (SAFe, A-CSM, ICAgile)
• Product Owner and Leading SAFe certification
• Knowledge of Kanban/Lean desirable
• Knowledge and experience in using tracking and collaboration tools such as Jira, Miro and TFS
• Knowledge and experience with typically used Agile techniques such as User Story mapping, ATDD, TDD, etc.
• Knowledge of agile methodology and frameworks like Scrum, Kanban, Scaled Agile (SAFe) etc.
• Commitment to deliver the agreed work through the team and relevant stakeholders.
• Understand the value of team metrics and ask them to be tracked to drive team performance.
• Stakeholder Management, Negotiation & Communication Skills.
• Clarity on delivering clear, prioritised stories with acceptance criteria. Aligning these to Features.
• Manages Scrum teams to transfer the project/product vision to design, development, and delivery. Guides the team through the product backlog toward building the right product, considering the vision, planning, and budgets of the business, customers, or use.

Responsibilities

• Digital Strategy/Transformational Projects Execution
• Oversee digital assets and orchestrate how the company can successfully leverage them to gain and maintain a competitive advantage.
• Product and Solution Development
• Take overall responsibility for designing, developing, and delivering the strategic plan for product development for a significant area of the business.
• Project Team Management
• Lead large project teams (or multiple small- to medium-sized teams); define the project vision, communicate the necessary outcomes, and provide guidance to achieve these outcomes; coordinate team actions across project activities; coordinate the flow of additional team members on and off the team, as needed; and build the capability of the team through training, coaching, and mentoring.
• Digital Vision and Strategy
• Define and set the digital strategy, working with both internal and external stakeholders to build and communicate the strategic importance of digital while aligning with broader organizational strategy.
• Agile Release Planning
• Plan and replan software releases for multiple related business-critical programs as they are produced to ensure timely updates and to deliver the planned benefits as early as possible in the project or program.
• Agile Backlog Management
• Review the backlog of work for a business-critical program and reprioritize the work and the deployment of project resources to reduce costs and increase the value of the work delivered to the business.
• Product Management
• Take responsibility for all aspects of a life cycle of a group of products, including long- and short-term development and marketing. Stay abreast of trends in the marketplace to ensure the products' competitive position.
• Horizon Scanning
• Identify new external developments and/or emerging issues within an area of technology or business function and evaluate their potential impact on, or usefulness to, the organization.
• Project Benefit Realization
• Lead the development and implementation of a strategy to ensure that intended business benefits are realized across a program.
• Culture of Innovation
• Define the execution plan to disseminate innovative capabilities across the businesses, helping people develop these competencies and enabling them to innovate through solutions such as idea generation platforms, jam sessions, and hackathons. 
• Project Risk and Issue Management
• Ensure that risks, issues, dependencies, and constraints are managed appropriately at project level. Where risks or issues threaten delivery of the project, develop and agree on recovery plans.
• Application Software Road Map
• Define and maintain a roadmap to facilitate complex application software development and ensure the development work is prioritized in line with business requirements.
• Performance Management
• Manage and report on performance within the department or area of responsibility; set appropriate performance objectives for direct reports and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of annual business objectives.
• Personal Capability Building
• Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team and beyond in the function. Maintain external accreditations and in-depth understanding of current and emerging technologies, external regulation, and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Skills

• Adaptive Thinking, Agile Project Management, Change Management, Executing Plans, Managing Stakeholder Expectations, Policies & Procedures, Policy Development, Product Development Management, Project Communications Management, Project Life Cycle Management, Project Performance Management (PM), Project Quality Assurance, Project Scope Management

Competencies

• Action Oriented
• Balances Stakeholders
• Business Insight
• Cultivates Innovation
• Decision Quality
• Develops Talent
• Drives Engagement
• Drives Results

Education

• NQF Level 9 – Masters

go to method of application »

Job Description

• Having a drivers license and own transport will be beneficial
• This role manages a team of financial and client relations consultants and all processes in a branch to ensure achievement of objectives and drive overall branch performance. Individually accountable, over periods of 1 day to 3 months for ensuring sales targets and objectives of the team are achieved.
• Supports and motivates the consultant team in the branch to drive sales and service of insurance and lending products, as well as referrals and collections and effectively communicating and setting clear expectations on targets and required outcomes.
• Manages the branch as a profit centre, ensuring the appropriate balance of products sold, service and expenses.
• Manages and supervises the consultant team through effective performance appraisal, handling of disciplinary issues, and monitoring of staff attendance.
• Conducts manager reviews and ensures policies, procedures and company values are adhered to in all branch operations, and that there is a compliance of processes for audit purposes and deal proactively with any non-compliance.
• Ensures that consultants are properly trained and internal capabilities are developed through the identification of talent, ongoing informal and formal coaching and mentoring and the structuring of effective development plans focused on both sales and soft skills.
• Plans and monitors daily and future activities and progress to identify any impact on targets and productivity and ensure all operations run smoothly and efficiently.
• Maintains branch operations through effective expense and cost management in support of branch profitability.
• Ensures that all people resources, systems and equipment are in place, functional and comply with the corporate identity to promote professionalism and efficiency of the branch.
• Achieves superior customer service and client centric behaviour through resolving client queries and complaints promptly, professionally and effectively.
• Manages the relationship with internal & external stakeholders (RMM, i-Wyze, Octogen, PFA, etc.) and to effectively manage the referral process between business units.
• Proactively identifies new business or sales opportunities and actively and effectively market the products and services to ensure business growth.

Minimum Requirements:

• National Senior Certificate or equivalent NQF 4 qualification
• RE5 (advantageous)
• Ability to speak and understand Afrikaans (preferred)

Skills

• People Management

Competencies

• Builds Networks
• Business Insight
• Collaborates
• Communicates Effectively
• Customer Focus
• Demonstrates Self-Awareness
• Develops Talent
• Drives Results
• Education

go to method of application »

Job Description

Role Overview

• This role performs secretarial duties for the Sales and Distribution Executive

Key Result Areas

• Diary Management
• Assists with personal tasks for the Executive.
• Manages queries on behalf of the Executive and performs delegated tasks.
• Set up meetings and meeting related tasks such as setting up equipment, preparing agendas, minute taking, distribution of minutes and formatting presentations.
• Ensures Executive is equipped with necessary documentation to proceed with meetings.
• Responsible for events management (year-end functions, team builds, conferences etc.).
• Responsible for all travel arrangements
• Responsible for account management and payments
• May assist the teams of these Executives
• Use of AI (Copilot) will be advantageous

Skills, Qualifications and Experience required: 

• Matric +
• Secretarial qualification preferred
• 3-5 years Executive PA experience 
• Proficient in MS Office (Excel,Powerpoint), Organizing Meetings, Diary Management, Minute Taking, Event Management
• Performs routine administrative duties such as drafting correspondences, scheduling appointments, organising and maintaining data, as well as assisting internal and external stakeholders

Responsibilities

• Administration
• Produce, update, and provide best practice support on a wide range of Microsoft documents, databases, and other departmental systems.
• Business Meetings/Events Arrangement
• Schedule appointments, make arrangements for meetings and conferences, and organize travel plans, following instructions to ensure more senior colleagues or a senior executive make the best use of their time.
• Correspondence
• Prepare routine letters, email, minutes of meetings, and reports for approval by more senior colleagues or a senior executive.
• Document Preparation
• Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for reports.
• Work Scheduling and Allocation
• Design own monthly schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-priority tasks get done.
• Data Collection and Analysis
• Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats.
• Insights and Reporting
• Extract and combine data to generate standard reports.
• Budgeting
• Monitor and analyze data using budgeting systems and protocols.
• Personal Capability Building
• Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Operational Compliance
• Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
• Procurement
• Support others by carrying out simple procurement tasks. Involves following established procedures.

Skills

• Accounting, Action Planning, Budget Management, Calendar Coordination, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Executing Plans, Financial Acumen, Management Reporting, Numerical Aptitude, Oral Communications, Report Review

Competencies

• Directs Work
• Drives Results
• Ensures Accountability
• Manages Complexity
• Optimizes Work Processes
• Plans and Aligns
• Tech Savvy

Education

• NQF Level 4 - Grade 12, School leaving Certificate,  National or Occupational Certificate or equivalent

go to method of application »

Job Description

• This role manages a team of financial and client relations consultants and all processes in a branch to ensure achievement of objectives and drive overall branch performance. Individually accountable, over periods of 1 day to 3 months for ensuring sales targets and objectives of the team are achieved.
• Supports and motivates the consultant team in the branch to drive sales and service of insurance and lending products, as well as referrals and collections and effectively communicating and setting clear expectations on targets and required outcomes.
• Manages the branch as a profit centre, ensuring the appropriate balance of products sold, service and expenses.
• Manages and supervises the consultant team through effective performance appraisal, handling of disciplinary issues, and monitoring of staff attendance.
• Conducts manager reviews and ensures policies, procedures and company values are adhered to in all branch operations, and that there is a compliance of processes for audit purposes and deal proactively with any non-compliance.
• Ensures that consultants are properly trained and internal capabilities are developed through the identification of talent, ongoing informal and formal coaching and mentoring and the structuring of effective development plans focused on both sales and soft skills.
• Plans and monitors daily and future activities and progress to identify any impact on targets and productivity and ensure all operations run smoothly and efficiently.
• Maintains branch operations through effective expense and cost management in support of branch profitability.
• Ensures that all people resources, systems and equipment are in place, functional and comply with the corporate identity to promote professionalism and efficiency of the branch.
• Achieves superior customer service and client centric behaviour through resolving client queries and complaints promptly, professionally and effectively.
• Manages the relationship with internal & external stakeholders (RMM, i-Wyze, Octogen, PFA, etc.) and to effectively manage the referral process between business units.
• Proactively identifies new business or sales opportunities and actively and effectively market the products and services to ensure business growth.

Minimum Requirements:

• National Senior Certificate or Equivalent NQF 4 qualification
• RE5 (advantageous)

Competencies

• Builds Networks
• Business Insight
• Collaborates
• Communicates Effectively
• Customer Focus
• Demonstrates Self-Awareness
• Develops Talent
• Drives Results