Current Openings at The Heineken Company

KEY RESULT AREAS

• Drive market share
• Drive and maintain Accessibility, Availability and Activation and Affordability for clients
• Drive RSP
• Brand portfolio approach across all categories Beer, Wine, Spirits and RTD
• Drive price-driven promotions and power pack compliance agreements with customers
• Build partnerships with customers
• Maintain call strike rate
• Drive continuous improvement and implement business improvement initiatives
• Take responsibility for own development and contribute to team effectiveness by displaying HEINEKEN Behaviours

EDUCATIONAL QUALIFICATIONS

• Relevant Tertiary Qualification (Diploma / Degree)

PROFESSIONAL EXPERIENCE AND PERSONAL ATTRIBUTES

• 2-3 years of FMCG or relevant experience
• A valid drivers license - Code 08 without endorsements with at least 2 years driving experience
• Weekend work and promotions
• Persuasive selling skills & negotiation
• Sales Commercial Insights: Awareness and understanding of the implications of fundamental commercial implications on day- to-  day decisions
• Sales process management :Understand the primary key drivers of sales in different channels
• Sales Product Knowledge: Product relevance by channel, cluster and tier understood and applied
• Sales strategies and plans to sustain brand growth
• Sales Technology Application: Demonstrate an understanding of how technology works within the sales process

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Key performance areas include (but are not limited to):

• Ability to move and stack, load and off-load both empty and full pallets in a safe and orderly manner.
• Completing administration about forklift-truck maintenance. (Forklift in good state of repair)
• Providing a high level of service to customers.
• Performing stand-in duties and assist with stock-takes when required.
• Maintaining and adhering to relevant Health, Risk & Safety regulations and Quality standards.
• Maintaining effective housekeeping standards. 
• Active participation in Mini-Business activities (DCS).
• Ensure compliance with SOP’s
• Ensure compliance to quality procedure (leakers, damages from production)
• Good housekeeping practices adhered to
• Ensure FIFO/FEFO principles are adhered to
• Scanning product from production lines into WMS system

The successful candidate must have the following experience/skills:

• Grade 12 qualification
• A valid forklift driver's licence [Code F2AK: counterbalanced lift truck up to rated capacity of 7000 kg].
• A valid Reach truck driver’s licence will be an advantage.
• At least 1 to 3 years relevant experience, preferably in a Warehouse environment.
• Verbal and written communication skills in English.
• Ability to cope with the inherent physical demands of the position.
• Ability to work under pressure and independently.
• Must be able to work well within a team.
• Must take ownership of area of responsibility.
• Willingness and ability to work overtime and/or shifts when required.
• Reliable transport to and from work.
• Understand the basics of bins and the management of it.

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You will be required to do the following:

• Ensure governance of general administrative tasks.
• Execute effective confirmation of production orders, bulk material issuing verification, and machine and labour hour allocations.
• Ensure and execute compliance to all ICC processes and procedures.
• Assist with budget preparations.
• Compile weekly and monthly reports for OPI, unplanned downtime, material losses and write offs, water consumption among others.
• Assist with ordering and management of PPE, stationery, and other operational and capital expenditure.
• Assist with TPM implementation in production.
• Effective monitoring of production order variances.

The successful candidate must have the following experience/skills:

• Grade 12.
• 1-2 years in a production /FMCG environment is advantageous.
• Computer literate in the Microsoft O365 packages, advanced MS Excel. Working knowledge of SAP within a packaging environment will be considered an advantage.
• Strong numerical aptitude.
• Good communication skills.
• Effective time management.
• Strong interpersonal and persuasive skills to ensure task completion.
• Strong personality, be innovative, self-driven and able to work under pressure.
• Be willing to work overtime based on operational requirements.

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KEY RESULT AREAS

RTC Strategy

• Support the RTC and Supply strategy development with analysis, insights from the fragmented market, tests, and RTC rollout.
• Monitor competitor activities at the customer front, in digital spaces, and beyond, providing thorough competitor RTC analysis and risk assessments to build a competitive advantage.
• Understand and assess industry trends and business model innovations in the fragmented trade to ensure the HBS strategy remains relevant.

Secondary Depot and Trade Express Optimization

• The successful candidate will have P&L accountability for the secondary network profit centers (>R3bn in revenue).
• Enhance capability, strengthen leadership and management, realign incentives and KPIs (trading density, availability, floor sales).
• Develop and execute a national TX commercial strategy that shifts current capacity from passive to active, harmonizing with the RTC strategy.
• Develop and execute a secondary depot strategy to ensure efficient acceleration of direct deliveries.
• Introduce improved service levels for fragmented customers at TXs, including eB2B order execution, delivery, customer credit support and maintenance, and CMD support.
• Oversee the simplification of the TX assortment, rationalization of discounts, and optimization of trading space.
• Collaborate with cross-functional teams, including HBSA Sales, the RTM team, Trade Marketing, e-business, and the Supply Chain teams to execute strategic projects.
• Develop and leverage customer data from multiple sources to support commercial decisions and front-line teams' action-planning at the customer level.
• Continuously reassess, provide feedback, and implement improvements to the RTC team.

Focus on Customer Centricity

• Take a customer-centric approach to implementing the RTC strategy and Customer Service Policy, ensuring best-in-class Customer Experience across all touchpoints.
• Engage closely with Sales (including 3rd Party), Trade Marketing, Logistics, D&T, and Customer Service teams to build action plans addressing customer pain points and increasing customer satisfaction, measured via NPS scores

EDUCATIONAL QUALIFICATIONS

• A 3-year Degree in Business, Commerce, Finance, Logistics, Data science

PROFESSIONAL EXPERIENCE AND PERSONAL ATTRIBUTES 

Minimum of 10 years’ experience in the FMCG industry with experience in:

• Proven success in Commercial, Supply, RTC and/or Sales roles
• Data savviness & good analytical skills
• Revenue Management experience
• Sales incentive & performance management and knowledge of KPI development and tracking
• Consistent demonstrated high-performance levels

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KEY RESULT AREAS

• Develop an On Premise pathway within the area
• Work with the Regional On Trade KAM to identify and contract key customers and activations.
• Develop a territory plan.
• Identify new opportunities for sales growth
• Feedback on consumer and customer insights to improve consumer experience, customer investment and brand relevance, including innovation and digital integration
• Act as an ambassador and specialist for all brands
• Able to convince consumers and customers of product choices in favour of HEINEKEN Beverages total portfolio
• Negotiate mutually beneficial contracts with targeted customers to ensure HEINEKEN Beverages brands are top of mind and recommended to consumers
• Develop and manage sound and credible customer relationships
• Achieve sales market share and volume for HEINEKEN Beverages brands
• Implement promotions according to the National Trade Marketing, brand guardrails and regional plan
• Ensure channel specific PICOS is effectively executed and entrenched in with customers
• Ensure BTL merchandising, both bespoke and catalogue is executed within pathways / hotspots and guidelines
• Create memorable brand experiences
• Manage A2QVP2 for area and ensure product quality standards (perfect serve always)
• Manage sales administration
• Manage weekend and flexible working times
• Handle customer and consumer queries and complaints effectively and timely
• Achieve targeted customer NPS scores

EDUCATIONAL QUALIFICATIONS

• Relevant Commerical Tertiary Qualification (Diploma / Degree)

PROFESSIONAL EXPERIENCE AND PERSONAL ATTRIBUTES

• 2-3 years of FMCG or relevant commercial experience
• Experience in On Trade is an advantage
•  A valid drivers license - Code 08 without endorsements with at least 2 years driving experience
• Weekend work and promotions
• Persuasive selling skills & negotiation 
• Sales Commercial Insights: Awareness and understanding of the implications of fundamental commercial implications on day-to-day decisions
• Sales process management :Understand the primary key drivers of sales in different channels
• Sales Product Knowledge: Product relevance by channel, cluster and tier understood and applied
• Sales strategies and plans to sustain brand growth 
• Sales Technology Application: Demonstrate an understanding of how technology works within the sales process