Current Openings at Visa

Job Description

• The Technical Solutions consultant is a subject matter expert within the function, providing excellent technical support and acting as a consultant across all Visa products in their area of responsibility.
• This role is responsible for providing consultation level expertise to internal and external clients on all Risk, Identity and Loyalty solutions. This includes but is not limited to products and services such as 3DS Authentication, Visa Cardholder Authentication service (VCAS), Visa Risk Manager (VRM), Visa Protect Account to Account, Visa Merchant Loyalty Solution, Visa Loyalty Platform Service, Cardinal Consumer Authentication.
• The incumbent will be responsible for managing cases and escalations from other work groups within the CS Organization, relating to the Risk, Identity and Loyalty Solution product offerings, as well as supporting CEMEA wide initiatives, product activations, and accelerating time to revenue. They will work in collaboration with Client Resolution, Product, implementation, technology, and clients across all markets.
• The Technical solutions resource will also provide Global and regional teams with market intelligence and product performance insights.  Projects and support cases will vary from moderate to complex depending on client and market maturity. Additionally, the Technical Solutions Consultant will work cross-functionally with peers from other regions using the follow the sun support model. The incumbent will demonstrate an in-depth technical knowledge of all products and services under the RaIS & Loyalty, representing all aspects of Visa technical support infrastructure. The incumbent will also develop and train team members and act as role model/leader within team.

Key Responsibilities

• Manages strategic business relationships with clients and partners to accelerate speed to revenue for products and services across CEMEA.
• Collaborate with Product to review and drive adoption of new Risk, Identity and Loyalty solutions and translate the Visa technical requirements for our clients. 
• Provide technical and operational support to Visa clients and partners. Act as the voice of the client to other internal groups, including Product and Technical teams.
• Proactively resolve, own and manage stakeholder communication on all business & technical problems on all Risk, Identity and Loyalty products and services.
• Understand customer needs, business requirements, and priorities to develop solutions and recommendations based on business needs
• Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, and/or Operations teams 
• Identify, troubleshoot, and resolve moderately complex processing, application usage, or business issues to exceed customer expectations
• Promote and deliver consultancy and bespoke training to clients
• Build and enhance positive working relationships with clients and partners to develop solutions and optimal way of working 
• Lead client discussions, representing products and services from both a technical and business perspective.
• Manage technical communications with client’s technical team, project team, customer services team and senior executives
• Identify, troubleshoot, and resolve queries relating to the Application Programming interfaces (APIs), XML files, SOAP REST and JSON messages.
• Identify, troubleshoot, and resolve moderately complex processing, application usage, or business issues to exceed customer expectations
• Maintain strong relations amongst team, as well as with key stakeholders (Client Resolution, Client Success, Product, and Technology).
• Train and coach team members on products & services essential for day-to-day operations to ensure customer expectations are exceeded
• Manage high priority incidents by taking full ownership, engaging with senior management for escalations and the ability to provide an Executive Summary to senior management.
• Designing and implementing tools, processes and procedures (e.g. macros, database queries, reporting) to improve the team’s productivity and efficiency in handling client queries.
• Minimal travel may be required
• This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications
Basic Qualifications

• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications

• Ideally educated to degree level, or equivalent in Computing or business-related subjects would be an advantage
• Ideally a minimum of 5 years’ experience of processing/ecommerce systems and services, and their practical application
• Minimum of 5 years’ experience in a customer support /Account Management role in financial services, software or information services
• Experience with SFTP, API integration, JSON feed, error/exception handling
• Functional Project Management experience
• Demonstrated success in customer relationship management
• Able to convey technical and business issues and to solutions to various internal and external audiences effectively to support organizational plans.
• Understanding of key business metrics and how to use data to inform business decisions
• Languages preferred but not required
• Proven ability to manage complex technical systems across a number of products, platforms and services
• Able to shift priorities and demonstrate a proactive willingness to influence others, and manage customer expectations
• Familiar with Payment Industry Standards and their application
• Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
• Enjoys learning about complex concepts and finding effective ways to communicate them in a clear, concise manner.
• Willingness to travel
• Comfortable using standard MS Office tools (e.g. MS Excel, PowerPoint, Word, Visio, etc.)

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Job Description

• Join our CEMEA Risk team as a Credit & Settlement Risk (CSR) Analyst, focusing on the Sub-Saharan African (SSA) region. As a CSR member, you will be tasked with managing and mitigating credit and settlement risks for a diverse portfolio of clients in the SSA region. This involves comprehensive risk assessment, institutional and sovereign risk research, and to collaboration with various internal and external stakeholders to support Visa's strategic and operational objectives. This position reports directly to the CSR Lead for SSA.

Responsibilities:

• Monitor and assess credit risks for existing and potential clients. Identify high-risk clients and take steps to protect Visa, while spotting future market leaders.
• Conduct in-depth research and analysis on institutional and sovereign risks. This includes developing expert knowledge of the banking systems in which clients operate and understanding the credit and systemic risks inherent in those systems.
• Research countries and banks/companies to assist Visa in growing and developing its global market leadership.
• Effectively manage stress situations like client failures and outstanding settlement cases
• Compile and analyze complex datasets, producing informative reports using Excel, graphs, pivot tables, and presentations.
• Establish new clients in our internal risk monitoring tool, analyzing clients’ volume trends in various systems to determine an appropriate level of decline/informational alerts.
• Provide excellent internal customer service to ensure SLAs are met in a timely and thoughtful manner.
• Support the overall CEMEA Risk Management and Regional Management in achieving specified strategic and operational objectives.
• Work closely with other diverse areas of Visa, including Business Development, Strategic Partnership, Operations, Licensing, Legal, and Risk Management departments, as well as other regions and Global Credit Settlement Risk.
• This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications
We’re looking for a proactive, quick learner who can work independently with minimal guidance. The ideal candidate will have:

• A bachelor’s degree in business, management, finance, accounting, or a related field.
• 5 to 7 years of experience in corporate credit analysis, sovereign risk, or financial institutions.
• Knowledge of the banking, Fintech, and payment industries.
• Strong written and verbal communication skills.
• Attention to detail and the ability to draw clear conclusions from data.
• Excellent analytical and problem-solving skills.
• Ability to manage multiple tasks and focus on results.
• The ability to work under pressure and handle stressful situations, such as client failures and outstanding settlement cases.
• Readiness to respond to major risk matters outside regular hours.
• Excellent interpersonal and collaboration skills, with a professional and mature approach to relationship management.
• Advanced Microsoft Office skills, particularly in Excel.
• Proficiency in French is a plus.
   

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Job Description

• The Digital Media & Social Analyst will play a key role in representing the Visa brand to target audiences across digital and social channels. Reporting to the Head of Brand & Sponsorship, you will be instrumental in orchestrating digital and social media strategy, integrate the brand across digital platforms, and act as a liaison between internal teams and external agencies especially social, media and digital. You will manage timelines, create clear briefs, and oversee multiple projects with attention to detail. A data-driven mindset, expertise in modern digital and social marketing, and a commitment to innovation are essential to ensure Visa’s brand remains relevant and impactful.

Essential Functions

• Draft comprehensive, insightful social, digital and media briefs for agencies, ensuring objectives are clear, deliverables align with brand strategy, and timelines are managed with discipline.
• Create and measure campaigns whilst in market ensuring that Visa takes a measurement led approach.
• Drive digital and social media-first thinking in brand activities, supporting the planning and execution of digital campaigns and media strategies.
• Collaborate with creative, design, media and social agencies, providing feedback and ensuring the delivery of high-quality and impactful creative assets.
• Analyze consumer segmentation and campaign performance data, generating actionable insights to inform social, digital and media campaigns.
• Contribute to the development and scaling of digital and social standards, guidelines, and tools to support innovation and brand consistency across the Markets in the region.
• Plan and execute campaigns aligned to social, digital and media budgets.
• Participate in creative effectiveness entries providing impact for Visa digital, social and media campaigns.
• Manage multiple projects concurrently, ensuring meticulous attention to detail, on-time delivery, and alignment with strategic objectives.
• Prepare and present clear updates and reports on socially led activities, insights, and outcomes for internal stakeholders.
• Experience working at a digital and media agency will be to your advantage.
• This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

• A bachelor's degree in Digital Marketing, Business, Communications, or a related field is required
• 5+ years’ experience in digital marketing or a related discipline. Media buying and planning will also work to your advantage.
• Demonstrable experience supporting or executing digital/social-first creative programs.
• Sound understanding of modern marketing channels, digital content, and social media platforms.
• Proficiency in writing effective media and digital briefs and managing agency relationships especially with media and digital agencies.
• Strong project management skills, with the ability to manage multiple projects and timelines with rigor.
• Meticulous attention to detail and strong organizational abilities.
• Analytical mindset, be able to leverage data and insights for decision-making and optimization.
• Excellent communication and presentation skills, with the ability to articulate concepts to both technical and non-technical audiences.

Advantageous Experience

• Digital, social, and media experience in Pan-African, Nigerian, and Francophone markets.
• Knowledge of consumer segmentation, media buying, digital strategy.
• ROI orientation and financial acumen.

go to method of application »

Job Description

• The Digital Media & Social Analyst will play a key role in representing the Visa brand to target audiences across digital and social channels. Reporting to the Head of Brand & Sponsorship, you will be instrumental in orchestrating digital and social media strategy, integrate the brand across digital platforms, and act as a liaison between internal teams and external agencies especially social, media and digital. You will manage timelines, create clear briefs, and oversee multiple projects with attention to detail. A data-driven mindset, expertise in modern digital and social marketing, and a commitment to innovation are essential to ensure Visa’s brand remains relevant and impactful.

Essential Functions

• Draft comprehensive, insightful social, digital and media briefs for agencies, ensuring objectives are clear, deliverables align with brand strategy, and timelines are managed with discipline.
• Create and measure campaigns whilst in market ensuring that Visa takes a measurement led approach.
• Drive digital and social media-first thinking in brand activities, supporting the planning and execution of digital campaigns and media strategies.
• Collaborate with creative, design, media and social agencies, providing feedback and ensuring the delivery of high-quality and impactful creative assets.
• Analyze consumer segmentation and campaign performance data, generating actionable insights to inform social, digital and media campaigns.
• Contribute to the development and scaling of digital and social standards, guidelines, and tools to support innovation and brand consistency across the Markets in the region.
• Plan and execute campaigns aligned to social, digital and media budgets.
• Participate in creative effectiveness entries providing impact for Visa digital, social and media campaigns.
• Manage multiple projects concurrently, ensuring meticulous attention to detail, on-time delivery, and alignment with strategic objectives.
• Prepare and present clear updates and reports on socially led activities, insights, and outcomes for internal stakeholders.
• Experience working at a digital and media agency will be to your advantage.
• This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

• A bachelor's degree in Digital Marketing, Business, Communications, or a related field is required
• 5+ years’ experience in digital marketing or a related discipline. Media buying and planning will also work to your advantage.
• Demonstrable experience supporting or executing digital/social-first creative programs.
• Sound understanding of modern marketing channels, digital content, and social media platforms.
• Proficiency in writing effective media and digital briefs and managing agency relationships especially with media and digital agencies.
• Strong project management skills, with the ability to manage multiple projects and timelines with rigor.
• Meticulous attention to detail and strong organizational abilities.
• Analytical mindset, be able to leverage data and insights for decision-making and optimization.
• Excellent communication and presentation skills, with the ability to articulate concepts to both technical and non-technical audiences.

Advantageous Experience

• Digital, social, and media experience in Pan-African, Nigerian, and Francophone markets.
• Knowledge of consumer segmentation, media buying, digital strategy.
• ROI orientation and financial acumen.

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Job Description

• The Brand Analyst will play a key role in bringing the Visa brand positioning to life with key audiences and across cultural verticals. This role is responsible for supporting the execution and optimisation of brand and sponsorship initiatives, ensuring consistency and excellence across every touchpoint.
• You will help operationalize Visa’s brand and sponsorship strategy, drive digital and social-first thinking, and ensure the seamless integration of our brand across media channels. Working closely with internal teams and agency partners, you will manage timelines with rigor, develop clear briefs, and apply meticulous attention to detail across multiple concurrent projects.
• Your data driven approach, understanding of modern marketing channels, and commitment to innovation will help ensure Visa’s brand is relevant, impactful, and differentiated.

Essential Functions

• Support the implementation of Visa’s brand positioning and creative strategy in collaboration with, and under the guidance of the Head of Brand & Sponsorships, ensuring the brand is brought to life across all touchpoints.
• Draft comprehensive, insightful creative briefs for agencies, ensuring objectives are clear, deliverables align with brand strategy, and timelines are managed with discipline.
• Drive digital and social media-first thinking in brand activities, supporting the planning and execution of digital campaigns and content strategies.
• Collaborate with creative, design, and social agencies, providing feedback and ensuring the delivery of high-quality and impactful creative assets.
• Analyze consumer segmentation and campaign performance data, generating actionable insights to inform brand activations and measure impact.
• Support the management and tracking of sponsorship initiatives, participating in the activation and measurement of brand impact for both global and regional partnerships.
• Contribute to the development and scaling of brand standards, guidelines, and tools to support innovation and brand consistency across the Markets in the region.
• Manage multiple projects concurrently, ensuring meticulous attention to detail, on-time delivery, and alignment with strategic objectives.
• Prepare and present clear updates and reports on brand activities, insights, and outcomes for internal stakeholders.
• This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications
Basic qualifications

• 5 or more years of work experience with a Bachelor’s degree in Marketing, Business, Communications or a related field is preferred.
• 5+ years’ experience in brand management, marketing, or a related discipline.
• Demonstrable experience supporting or executing digital & social-first creative programs.
• Sound understanding of modern marketing channels, digital content, and social media platforms.
• Proficiency in writing effective creative briefs and managing agency relationships.
• Strong project management skills, with the ability to manage multiple projects and timelines with rigor.
• Meticulous attention to detail and strong organizational abilities.
• Analytical mindset, be able to leverage data and insights for decision making and optimization.
• Excellent communication and presentation skills, with the ability to articulate concepts to both technical and non-technical audiences.
• Collaborative and proactive team member who brings energy, ideas, and positivity to the team.