Africa's largest Mutual Assurance Society providing a one-stop funeral insurance and burial service solution.
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RESPONSIBILITIES INCLUDE:
- Arranging of all funerals and cremations
- Obtain and complete all legal documentation for funerals and cremations
- Maintain all funeral records
- Offer counselling and comfort the bereaved families
- Handle payments and invoicing
- Marketing and sales of Funerals, Tomstones and AVBOB insurance products
- Render client service and assist with complaints
Requirements
QUALIFICATIONS REQUIRED FOR THE POSITION:
- Grade 12
- Driver’s license, own reliable transport and cell phone
- Clear credit and criminal record
- Comply with FAIS legislation for registration as Fit and Proper individuals:
- Applicants who entered the industry as follows:
- From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
- From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
- All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
EXPERIENCE REQUIRED FOR THE POSITION:
- Business and functional experience in the funeral industry will be a advantage
SKILLS REQUIRED FOR THE POSITION:
- Good communication, analytical, planning and organising skills
- Time management and administration skills
- Computer literate
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Description
- Marketing of Funeral Insurance, Savings Plans and related products
- Recruit funerals for the Funeral Division
Requirements
- Matric (Grade 12) and/ or tertiary education with 30 credits on NQF level 4
- Comply with FAIS legislation for registration as Fit and Proper individuals:
- Applicants who entered the industry as follows:
- From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
- From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognized qualification obtained by 31 December 2013
- All those appointed in the industry from the year 2010 onwards require a full FAIS recognized qualification
- Clear ITC credit record
- Clear criminal record
- RE 5 will be an advantage
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Description
RESPONSIBILITIES INCLUDE:
- Full management of funeral agency
- Managing, training and development of own personnel
- Arranging and conducting of funerals
- Fleet management and risk management
Requirements
THE IDEAL ENTREPRENEUR SHOULD HAVE THE FOLLOWING:
- Grade 12
- Clear credit record (ITC)
- Valid drivers’ license
- Business and functional experience in the funeral industry will be an advantage
- Trained funeral undertaker
- Marketing experience is essential
- Good financial management experience will be a definite advantage
COMMISSIONS AND FEES:
- Market related commission that will initially be guaranteed
- Assistance for business development
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Description
- We are looking for a Lead Generation Specialist to join our Brand and Advertising team. You will play a central role in placing the advertisments and media placement to generate leads for the various call centers as well as maintaining and improving the lead generation system for the AVBOB Group under the guidance of the Manager: Brand and Advertising. We are expanding into new business areas and need an expert lead generator to identify potential new customers for our products, to oversee lead generation campaigns and generate quality leads for our direct sales department.
- You will be working for a well-established company that is over 100 years old, with strong values. In return for your services, you will receive a competitive package. You will be part of an organisation that values employee development and rewards excellent performance.
YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:
- Develop and implement the AVBOB Group’s Lead Generation strategy.
- Coordinate activities for the formulation and execution of lead generation strategies in alignment with the Group’s overall business objectives.
- Co-ordinate the lead generation campaigns with the various agencies, create the content and platforms for the various lead generation campaigns.
- Manage the hot leads through the leads generation system.
- Extract useful insights from the data sent through to the call centres and extract that from the reports received from the call centres.
- Oversee the Lead Generation department accounts and invoices, working closely with the Office Administrator for budget tracking and reporting.
- Conduct research to identify and test new lead generation channels and platforms.
- Develop and refine messaging across various platforms to improve lead quality.
- Advise and collaborate with call centre managers on effective dialler strategies for leads.
- Administer data in compliance with the PoPI Act and DMASA requirements.
- Ability to work both internally and externally with various agencies and call centres.
- Understanding of different call centre management tools and how to integrate them.
- Budget management skills, with a strong attention to detail.
Requirements
- Bachelor’s degree or relevant industry qualification is advantageous.
- At least 4 years’ experience in data and lead generation analysis.
- Experience in lead generation in call centre environments.
- Knowledge of CRM and database management tools.
- Advanced Excel skills.
- Strong knowledge of different media, digital and social media platforms.
- Strong production skills (e.g., TV, Radio, Digital platforms).
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Description
- We are looking for a qualified SHEQ coordinator with strong knowledge in SHEQ management methods and strategies, to join the Fixed Properties and SHEQ team. You will be required to establish and manage a SHEQ management system for the Group and ensure compliance to legislative requirements.
- You should possess strong attention to detail and excellent communication skills. A methodical approach to enhancing health and safety standards will also be required.
- You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.
YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:
Provide a SHEQ support system to the provinces, with training, hazard identification and risk management (HIRA) and SHEQ administration.
- Coordinate and consolidate the SHEQ activities within the provinces.
- Develop a SHEQ training needs matrix for provinces and head office.
- Train all legal appointees according to the specified numbers detailed in the OHS Act.
- Conduct HIRA to all AVBOB facilities i.e. Mortuaries, Crematorium, Offices, etc.
- Filing of all the SHEQ training certificates, attendance register and HIRA records.
- Keeping/filing of such records for future references and coordinating the fixing of hazards identified.
- Enforcing the SHEQ monthly inspection reports, submitted by all appointed/trained SHEQ reps.
- Monitoring of such process to ensure all AVBOB working environment is safe and injury free at all times through effective communication with all legal appointees.
- Consistently demonstrate understanding of how the principle of TCF and the underlying six TCF outcomes impacts your role, and is embedded in the culture of AVBOB.
- Establish and manage a SHEQ management system for the Group.
- Responsible for all administrative related functions concerning SHEQ.
- Responsible for identifying risk, monitor and measuring risk against risk appetite, risk mitigation strategy and reporting.
- Maintain registers for all SHEQ related compliance matters.
- Establishment of Health and Safety committees as required by section 19 of the OHS Act (85) of 1993.
- Maintain a database of all Life Offices and Funeral Agencies from a SHEQ perspective.
- Maintain a database of all employees affiliated to various offices and branches within the group which will enable the department to monitor the correct number of appointees as required by section 17 of OHS Act(85) of 1993.
- Create a zero tolerance and injury free working environment by consistently filtering through compliancy to legal requirements and consistently finding new ways of improving on existing controls.
- Support the department manager in managing the SHEQ section of the department.
- Support the department manager in managing the SHEQ section of the department.
- Take ownership in developing new strategies of continual improvement in the SHEQ department.
- Take full responsibility and accountability in decision making.
- Coordinate and consolidate the SHEQ activities within the provinces.
- Provide technical advice on the SHEQ related matters.
- Advice, guide and inform the department on amended and new SHEQ legislature.
- Support the Department Manager in managing the SHEQ section of the department.
- Report on all SHEQ related matters for the group as well as measure, monitor and manage SHEQ impacts on the Group.
- Measure and monitor the water and energy consumption for the Group.
- Reviewing of all monthly SHEQ reports from provinces and head office to monitor and manage SHEQ impacts on the Group.
- Ensure correct records of incidents, contravention notices, etc. are kept at all times.
- Develop policies and procedures for the department.
- Advice and guide on closing out all SHEQ related negative findings from Audits, inspections, etc.
- Work in tandem with the Department Manager to ensure SHEQ compliance in all the operational activities.
- Create innovative ways of ensuring Safety management is a priority within the Group.
- Prepare the national structures for internal as well external SHEQ audits.
- Responsible for the preparation of the SHEQ budget and the management of costs thereof.
- Research innovative and cost effective methods of maintaining an efficient SHEQ management system.
- Making recommendations on SHEQ budget related matters.
- Applying SHEQ principles and procedures effectively with the Group to avoid penalties that may be incurred by omitting regulatory requirements.
- Coordinate the administration of the tender processes for SHEQ procurement.
- Control and manage the procurement of related materials, equipment and services.
- Train, develop and conduct performance evaluations on subordinates.
- Initiate Quarterly SHEQ committee meetings to place and coordinate the dates of such meetings. All legal appointees are given an opportunity to raise their concerns and to bring in new ways of how to improve the system.
- Coordination and initiation of evacuation drills to take place quarterly to instil emergency preparedness to all AVBOB employees.
- Provide with refresher courses for all legal appointees to ensure productivity within their areas of responsibilities.
Requirements
- Grade 12
- Relevant degree/diploma in SHEQ
- SAMTRAC/NEBOSH (Advantageous)
- 4 to 6 Years relevant SHEQ management experience, preferable in building, construction, insurance and funeral environment.
- 4 to 6 Years proven competence based track record at SHEQ management level.
- Fluent knowledge of Building and Construction regulations, SANS, SABS, OHS Act, National Environmental Management Act
- Computer Literacy
- MS Office - Word and Excel
- MS Projects
- Visio
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Description
- AVBOB Mutual Assurance Society invites unemployed South African graduates between the ages of 18-35 to apply for the 2025 Internship Programme.
- You will be working for a company that is over 100 years old with strong values which are customer centric. You will have access to personal services through the employee assistance program and wellness programs. You will be working for an organization that values employee development and rewards excellent performance.
The areas of responsibility include but are not limited to:
- Deliver a positive and professional client service experience to branch customers.
- Manage client inquiries at branches and documenting activities and outcomes.
- Escalate customer complaints or complex queries to supervisors and branch managers in a timely manner.
- Provide clients with technical assistance on products and services offered by AVBOB Member Value.
- Build positive client relations by checking in regularly and following up on active processes.
- Maintain client records and documenting processes.
- Through post service surveys, identify potential client services concerns and facilitate proactive intervention steps.
- Keep an eye on emerging trends in client services and assist the team in leveraging these trends.
- Recommend product improvements based on client services feedback.
Requirements
Qualifications
- Financial Degree or
- Accounting/Economics Degree or
- BSc Information Systems or
- Marketing Management Degree or
- Business Administration Degree
Skills and Experience
- Data Analytics
- Sales Experience is advantageous
- Customer Service experience advantageous
- Problem solving
- Resilient and able to work under pressure.
- Effective communication skills both written and verbal.
Role based competencies
- Excellent customer service skills
- Team player
- Customer focused
- Communication
- Analytical
- Patience
go to method of application »
Description
- AVBOB Mutual Assurance Society invites unemployed South African graduates between the ages of 18-35 to apply for the 2025 Internship Programme.
- You will be working for a company that is over 100 years old with strong values which are customer centric. You will have access to personal services through the employee assistance program and wellness programs. You will be working for an organization that values employee development and rewards excellent performance.
The areas of responsibility include but are not limited to:
- Deliver a positive and professional client service experience to branch customers.
- Manage client inquiries at branches and documenting activities and outcomes.
- Escalate customer complaints or complex queries to supervisors and branch managers in a timely manner.
- Provide clients with technical assistance on products and services offered by AVBOB Member Value.
- Build positive client relations by checking in regularly and following up on active processes.
- Maintain client records and documenting processes.
- Through post service surveys, identify potential client services concerns and facilitate proactive intervention steps.
- Keep an eye on emerging trends in client services and assist the team in leveraging these trends.
- Recommend product improvements based on client services feedback.
Requirements
Qualifications
- Financial Degree or
- Accounting/Economics Degree or
- BSc Information Systems or
- Marketing Management Degree or
- Business Administration Degree
Skills and Experience
- Data Analytics
- Sales Experience is advantageous
- Customer Service experience advantageous
- Problem solving
- Resilient and able to work under pressure.
- Effective communication skills both written and verbal.
Role based competencies
- Excellent customer service skills
- Team player
- Customer focused
- Communication
- Analytical
- Patience
go to method of application »
Description
- AVBOB Mutual Assurance Society invites unemployed South African graduates between the ages of 18-35 to apply for the 2025 Internship Programme.
- You will be working for a company that is over 100 years old with strong values which are customer centric. You will have access to personal services through the employee assistance program and wellness programs. You will be working for an organization that values employee development and rewards excellent performance.
The areas of responsibility include but are not limited to:
- Deliver a positive and professional client service experience to branch customers.
- Manage client inquiries at branches and documenting activities and outcomes.
- Escalate customer complaints or complex queries to supervisors and branch managers in a timely manner.
- Provide clients with technical assistance on products and services offered by AVBOB Member Value.
- Build positive client relations by checking in regularly and following up on active processes.
- Maintain client records and documenting processes.
- Through post service surveys, identify potential client services concerns and facilitate proactive intervention steps.
- Keep an eye on emerging trends in client services and assist the team in leveraging these trends.
- Recommend product improvements based on client services feedback.
Requirements
Qualifications
- Financial Degree or
- Accounting/Economics Degree or
- BSc Information Systems or
- Marketing Management Degree or
- Business Administration Degree
Skills and Experience
- Data Analytics
- Sales Experience is advantageous
- Customer Service experience advantageous
- Problem solving
- Resilient and able to work under pressure.
- Effective communication skills both written and verbal.
Role based competencies
- Excellent customer service skills
- Team player
- Customer focused
- Communication
- Analytical
- Patience
go to method of application »
Description
- AVBOB Mutual Assurance Society invites unemployed South African graduates between the ages of 18-35 to apply for the 2025 Internship Programme.
- You will be working for a company that is over 100 years old with strong values which are customer centric. You will have access to personal services through the employee assistance program and wellness programs. You will be working for an organization that values employee development and rewards excellent performance.
The areas of responsibility include but are not limited to:
- Deliver a positive and professional client service experience to branch customers.
- Manage client inquiries at branches and documenting activities and outcomes.
- Escalate customer complaints or complex queries to supervisors and branch managers in a timely manner.
- Provide clients with technical assistance on products and services offered by AVBOB Member Value.
- Build positive client relations by checking in regularly and following up on active processes.
- Maintain client records and documenting processes.
- Through post service surveys, identify potential client services concerns and facilitate proactive intervention steps.
- Keep an eye on emerging trends in client services and assist the team in leveraging these trends.
- Recommend product improvements based on client services feedback.
Requirements
Qualifications
- Financial Degree or
- Accounting/Economics Degree or
- BSc Information Systems or
- Marketing Management Degree or
- Business Administration Degree
Skills and Experience
- Data Analytics
- Sales Experience is advantageous
- Customer Service experience advantageous
- Problem solving
- Resilient and able to work under pressure.
- Effective communication skills both written and verbal.
Role based competencies
- Excellent customer service skills
- Team player
- Customer focused
- Communication
- Analytical
- Patience
go to method of application »
Description
- AVBOB Mutual Assurance Society invites unemployed South African graduates between the ages of 18-35 to apply for the 2025 Internship Programme.
- You will be working for a company that is over 100 years old with strong values which are customer centric. You will have access to personal services through the employee assistance program and wellness programs. You will be working for an organization that values employee development and rewards excellent performance.
The areas of responsibility include but are not limited to:
- Deliver a positive and professional client service experience to branch customers.
- Manage client inquiries at branches and documenting activities and outcomes.
- Escalate customer complaints or complex queries to supervisors and branch managers in a timely manner.
- Provide clients with technical assistance on products and services offered by AVBOB Member Value.
- Build positive client relations by checking in regularly and following up on active processes.
- Maintain client records and documenting processes.
- Through post service surveys, identify potential client services concerns and facilitate proactive intervention steps.
- Keep an eye on emerging trends in client services and assist the team in leveraging these trends.
- Recommend product improvements based on client services feedback.
Requirements
Qualifications
- Financial Degree or
- Accounting/Economics Degree or
- BSc Information Systems or
- Marketing Management Degree or
- Business Administration Degree
Skills and Experience
- Data Analytics
- Sales Experience is advantageous
- Customer Service experience advantageous
- Problem solving
- Resilient and able to work under pressure.
- Effective communication skills both written and verbal.
Role based competencies
- Excellent customer service skills
- Team player
- Customer focused
- Communication
- Analytical
- Patience
Method of Application
Use the link(s) below to apply on company website.
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