Current Opportunities at Badger Holdings (Pty) Ltd

What is the purpose of the role?

• Reporting to the General Manager, the Project Coordinator supports the Project Manager and Business Analyst through administrative and logistical tasks. The Project Coordinator will organize and communicate details related to a specific assignment or task while serving as an interface between team members and managers.

Duties and responsibilities:

• Support the Project Manager with administration support to ensure projects are on schedule and within budget.
• Coordinate project management activities, resources, equipment, and information.
• Support the Project Manager to break projects into doable actions and set timeframes.
• Work with the Project Manager and internal stakeholders to identify and define requirements, scope, and objectives.
• Ensure project documentation is kept up to date as projects evolve.
• Help prepare project budgets and technical scopes.
• Support project procurement management.
• Act as the point of contact and communicate project status to all participants.
• Use tools to monitor working hours, plans and expenditures.
• Issue all appropriate legal paperwork (e.g., contracts and terms of agreement).
• Create and maintain comprehensive project documentation, plans and reports.
• Ensure standards and requirements are met through conducting quality assurance tests.
• Coordinate and record UAT testing.
• Weekly project status updates.
• Document administration processes and procedures.

Requirements

The essentials you will need:

• Well-developed organisational and administration skills.
• Ability to communicate effectively with a range of stakeholders.
• Strong attention to detail and accuracy.
• Strong digital literacy.
• Ability to prioritise diverse tasks and work quickly and effectively to meet tight deadlines.
• Demonstrated ability to work within a team and independently.
• Demonstrated ability in handling confidential information.
• Available to start working at 06h00 AM.

Other valuable skills you may have:

• Demonstrated work experience as a Project Coordinator or similar role.
• Previous exposure to project management software and or project collaboration tools.

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Description

KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES):

• Engage with prospective clients and provide them with comprehensive information about our company and the services we offer.
• Upsell and cross-sell new products or services to existing customers, showcasing the value they can provide.
• Ensure that accurate and relevant information about the endorsed products or services is readily available.
• Follow up with clients who have expressed interest in specific products, answering any questions they may have.
• Develop sales and marketing strategies to achieve targeted goals.
• Foster client loyalty by delivering exceptional customer service.
• Maintain existing business relationships and cultivate new opportunities while building strong partnerships with dealers.

Requirements

KNOWLEDGE, SKILLS & ABILITIES:

• Strong interpersonal skills to effectively communicate with customers and team members.
• Proficiency in computer usage and software applications.
• Excellent verbal and written communication skills.

BEHAVIOURAL COMPETENCIES:

• Approach work, strategically, demonstrating a proactive mindset.
• Meet deadlines and achieve sales targets consistently.
• Display a customer-oriented approach in all interactions.
• Thrive in a team-oriented environment, collaborating with colleagues to achieve shared objectives.

Criteria for interns:

• Matric plus a National Diploma or degree in related field  
• Must be unemployed and between 18 – 30 years of age
• Must be a South African citizen
• Work from the office in Springs, Gauteng

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Requirements

Our Company is expanding and we need to fill the following vacancies:

• Internal Sales Consultants – Give excellent advice to our clients and make them aware of all our awesome products.
• Client Care Consultants – Individuals with strong client care skills to assist our clients with their queries as well as making them aware of our fantastic products
• Pet Sales Consultants – Quote and explain the pet insurance products to interested clients giving them the best options for their “fur babies”
• Claims Administrators – in the unfortunate event that our client needs to register a claim, you will provide them with a soft-landing by getting their claim processed

 Requirements:

• Minimum Matric or tertiary qualifications required
• Computer literate
• Target and goal driven
• Excellent command of the English language
• Strong interpersonal skills
• Passion for client satisfaction
• Ability to acquire new skills

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About the role:

• Our Company is expanding and needing to fill the following vacancy, Assessing Manager in the Claims Department. If you have management experience in motor Insurance, panel shop or dealership environment, then this is a great opportunity for you. 

Responsibilities: 

List of responsibilities includes but is not limited to: -

ASSESSOR MANAGEMENT

• Conduct technical audits to establish accuracy of damage quantification per assessor.
• Devise and conduct remedial training with assessors where required.
• Deal with queries related to assessor’s reports and quantifications.
• Deal with queries and complaints related to assessors’ conduct.
• Facilitate remedials actions on assessors conduct where required.  

REPAIRER INTERACTION

• Build relations with key partners, repairers and service providers through strategic planning, personal interaction, and facility inspections (in line with the SAIA minimum requirement criteria).
• Maintain BBBEE repairer spend as determined from time to time.
• Introduce or maintain MOU’s with our primary repairers (towing destinations)
• Establish or maintain rate structures for both in-warranty and out-of-warranty repairs including labour and paint rates. 

TECHNICAL ADVANCEMENTS AND ASSISTANCE

• Assimilate new repairer technologies on all available platforms and impart the knowledge to the assessing team.  
• Provide assistance and direction to Dotsure staff, including Resolutions department on operational and technical issues.

Requirements

• Matric or equivalent qualification
• Professional qualification e.g. VDQGBSA will be advantageous.
• 3 - 5 years of Management experience in motor Insurance, panel shop or dealership environment.
• Intimate knowledge of OEM and alternative part supply processes and discount structures.
• Experience in conducting repairer audits.

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What is the purpose of the role?

• The IT Systems Administrator role is a diverse and fast-paced role that will support our teams and IT systems across the wider business.
• You will predominantly support the Pacific International Insurance South African Branch and provide expert advice at all levels of IT Support and IT service delivery across a broad range of internal stakeholders.
• This role will involve administration and maintenance of all IT assets from configuration to resolving problems, installing hardware and software solutions, and supporting the internal IT department.

A day in the life of an IT Systems Administrator:

• Provide onsite and remote IT support at all levels to approximately 150 staff across Australia, New Zealand, Philippines & South Africa.
• Perform a wide variety of support across many technologies like Azure, Office 365, SharePoint, IP telephony and customer contact management platforms.
• Install, configure, administer, and troubleshoot all corporate LAN\WAN environments including routers, switches, firewalls, wireless access points, video surveillance devices, security appliances and IPSEC site-to-site VPN’s.
• Install, configure, administer, and troubleshoot Linux and Windows environments.
• Administer and maintain a virtualized environment.
• Administer and maintain internal and external DNS environment.
• Carrying out backup testing and disaster recovery plans
• Assist to maintain network security and regulatory compliance.
• Respond to escalated requests for technical support from an IT ticketing system.
• IT systems monitoring.
• IT asset management.
• IT systems & process development and documentation.
• Deploy hardware and software and provide instructions to users where necessary.
• Standard Operating Environment deployment on Windows laptop and desktop computers.
• Hardware and software vendor liaising.
• Maintain and develop regularly scheduled / automated processes.
• Project work to implement solutions to issues and business needs.
• Up-Skilling current support technicians to provide backfill support.
• Identify opportunities for improvement.

Key traits that we're looking for:

• A positive attitude and eagerness to learn.
• Self-motivated and can work autonomously and collaboratively.
• Highly effective communication, interpersonal and planning skills, particularly as they relate to the delivery of quality customer service across a broad range of internal stakeholders.
• Highly effective planning, organising and problem-solving skills.
• High level of accuracy and attention to detail.
• High level of organisational confidentiality.
• Ability to adapt and learn in a fast-paced environment.
• Ability to provide in-depth technical support and analysis.

Requirements

We'll need you you tick the following boxes:

• At least three years of experience in a comparable role.
• Advanced knowledge and experience with server technologies such as Active Directory, DNS, DHCP, etc.
• A solid understanding of cloud environments, specifically Azure.
• Demonstrated understanding of vLAN’s.
• Powershell scripting experience.
• Knowledge of Content Delivery Networks.
• Knowledge of backup technologies & configuration, specifically Veeam.
• Demonstrated experience/knowledge in the operation and technical support of end user devices, associated peripherals and software.
• Vendor management exposure.

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What’s the overall purpose of this position?

• This position promotes legal compliance and supports the organisation’s claim and dispute resolution functions. This position supports the Lawyer based in Australia and provides legal advice, supports efficient dispute resolution between the organisation and third parties and supports insurance operations with general legal advice with regard to litigated and pre-litigated matters, as well as drafting and other incidentals.

What are the duties and responsibilities?

• Drafting agreements.
• Drafting of legal opinions and advice.
• Supports with litigation management and reporting of litigated files across Australia.
• Communication with external legal service providers including summarising instructions, negotiation and settlement of files and advising on high-risk files.
• Supports to prepare, manage, and report on all external disputes lodged with the Australian Financial Complaints Authority (AFCA) and any other tribunal, ombudsman, or superior Courts within Australia.
• Reporting including ongoing maintenance of matter registers.
• Ad-hoc commercial and legal advice including declinature of claims, underwriting support, and fraud detection.
• Assisting in letter drafting regarding Internal Dispute Resolution responses and compliance with Australian regulatory guidelines.
• Risk and compliance support including incident/breach management, regulatory and legislative change management and development of internal and external policies as required by the General Insurance Code of Practice, including annual code reporting.
• Compliance with all relevant Pacific Policies and Procedures, including specific role level responsibilities.
• Carry out other duties that are within the limits of your skills, competence, training and/or experience as directed by your manager.

Requirements

The essentials you’ll need:

• Knowledge of contract law, delict, company law, corporate governance, and intellectual property.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Attention to detail and strong organisational skills.
• Ability to work under pressure and to tight deadlines.
• Strong time management skills and an ability to prioritise multiple competing deadlines.
• Demonstrated ability to effectively self-manage.
• Ability to exercise discretion in dealing with confidential or sensitive matters.

Other valuable skills you may have:

• Bachelor of Law.
• Master’s degree in a commercial or private law field.
• Experience liaising with and instructing external legal and communicating with various regulatory bodies.
• Ability to work collaboratively with cross-functional teams and lead without direct authority.
• Excellent time management and organisational skills, with the ability to manage multiple projects simultaneously.