IT Systems Administrator - George at Badger Holdings (Pty) Ltd

What is the purpose of the role?

• The IT Systems Administrator role is a diverse and fast-paced role that will support our teams and IT systems across the wider business.
• You will predominantly support the Pacific International Insurance South African Branch and provide expert advice at all levels of IT Support and IT service delivery across a broad range of internal stakeholders.
• This role will involve administration and maintenance of all IT assets from configuration to resolving problems, installing hardware and software solutions, and supporting the internal IT department.

A day in the life of an IT Systems Administrator:

• Provide onsite and remote IT support at all levels to approximately 150 staff across Australia, New Zealand, Philippines & South Africa.
• Perform a wide variety of support across many technologies like Azure, Office 365, SharePoint, IP telephony and customer contact management platforms.
• Install, configure, administer, and troubleshoot all corporate LAN\WAN environments including routers, switches, firewalls, wireless access points, video surveillance devices, security appliances and IPSEC site-to-site VPN’s.
• Install, configure, administer, and troubleshoot Linux and Windows environments.
• Administer and maintain a virtualized environment.
• Administer and maintain internal and external DNS environment.
• Carrying out backup testing and disaster recovery plans
• Assist to maintain network security and regulatory compliance.
• Respond to escalated requests for technical support from an IT ticketing system.
• IT systems monitoring.
• IT asset management.
• IT systems & process development and documentation.
• Deploy hardware and software and provide instructions to users where necessary.
• Standard Operating Environment deployment on Windows laptop and desktop computers.
• Hardware and software vendor liaising.
• Maintain and develop regularly scheduled / automated processes.
• Project work to implement solutions to issues and business needs.
• Up-Skilling current support technicians to provide backfill support.
• Identify opportunities for improvement.

Key traits that we're looking for:

• A positive attitude and eagerness to learn.
• Self-motivated and can work autonomously and collaboratively.
• Highly effective communication, interpersonal and planning skills, particularly as they relate to the delivery of quality customer service across a broad range of internal stakeholders.
• Highly effective planning, organising and problem-solving skills.
• High level of accuracy and attention to detail.
• High level of organisational confidentiality.
• Ability to adapt and learn in a fast-paced environment.
• Ability to provide in-depth technical support and analysis.

Requirements

We'll need you you tick the following boxes:

• At least three years of experience in a comparable role.
• Advanced knowledge and experience with server technologies such as Active Directory, DNS, DHCP, etc.
• A solid understanding of cloud environments, specifically Azure.
• Demonstrated understanding of vLAN’s.
• Powershell scripting experience.
• Knowledge of Content Delivery Networks.
• Knowledge of backup technologies & configuration, specifically Veeam.
• Demonstrated experience/knowledge in the operation and technical support of end user devices, associated peripherals and software.
• Vendor management exposure.