Current Opportunities at De Beers Group

The focus for this role will be to:

• Assisting the Stoping/Developing team in obtaining planned production, as safely as possible, in the most cost effective manner and within the framework of prescribed regulations and standards.
• Attending and participating in Safety Meetings.. Understand the requirements of the MHSA Section 22 and 23
• Entry Examinations and Safe Declaration ABPS - Before conducting entry examination the miner to appoint the Team Supervisor for the panel.
• Carrying out the entry examination and ensure the working place is declared safe by all team members.
• Signing the safe declaration book with team members. Record all the deviations and action plans in the safe declaration book. Indicate the ABPS rating for workplace as per procedure.

The role is in the Mining Department at a B6 level reporting to the Miner.

Qualifications:

• Grade 12.
• Certified competent A and B. 

Knowledge, skills and experience required: 

• Three years related underground experience
• At least 6 months experience as an Mining  Acting Team Supervisor will be advantageous.
• Stoping and Developing experience will be advantageous.

Closing Date:

17 August, 2023

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Job Description:

The Customer Engagement Administrator is responsible for executing Contact Centre and Walk-In Centre activities in a manner that ensures excellent customer service delivery. The incumbent is responsible for the resolution of first line HR and employee queries.

• Portray a professional, customer orientated image of the GSS Employee Services organization.
• Work as an integrated Employee Services team member with the Employment Data Management and Payroll Execution teams to ensure knowledge transfer.
• Assist Customers in making more effective use of self-service stations and systems, products, and services.
• Educate and inform customers on the full range of services rendered by the Global Shared
• Staff and operate the Walk In Centre / Contact Centre with regards to:
  • Current employee queries
  • Potential future employee queries
  • Ex-employee queries
  • Management queries
  • HR queries
• Interface with customers and service providers by providing a first line problem resolution service for the GSS and the Customer
• Respond to and investigate Customer queries and problems reported as well as requests (prioritizing as appropriate) e.g. reprinting of payslips, printing relevant payroll documents including leave form requests, etc
• Ensure accurate and methodical logging of customer requests/ queries on the relevant systems.
• Verify documents in terms of correctness in terms of the Customer HR policies, procedures, and relevant conditions of employment.
• Verification of information on systems and submission of payroll input documentation.
• Ensure that the correct ES forms are utilized.
• Check validity of recorded submissions and escalate errors for resolution, when necessary.
•  Verification of information on systems and submission of payroll input documentation to the Employee Data Management team.
• Act as a distribution point for distribution of general GSS and HR information distribution e.g. IRP5’s, Retirement Fund statements, etc.
• Printing, sealing and distribution of monthly remuneration statements/payslips.
• Manages stakeholders by adhering to service level agreements.
• Establishes and maintains Business Partner Relationships with the appropriate parties to facilitate the optimal functioning of the Walk-In Centre / Contact Centre

Qualifications:

• Grade 12/ Matric (essential)
• Payroll or HR qualification (advantageous) (Recognition of Prior Learning will be acknowledged)

Experience required:

• 2-4 years working experience in HR or payroll field (essential)
• Knowledge of SAP systems (SAP 409, SAP Fusion)
• Knowledge of relevant query management system
• Legislation pertaining to the payroll environment, i.e., SARS, POPI, BCEA, etc.

Additional Requirements:

• Fluent in Business English
• Excellent verbal and written communicator
• Strong aptitude for Microsoft Office and a variety of system related functions, including Query Management and Document Management systems.
• Strong work ethic and ability to work effectively in a fast-paced environment.
• Strong interpersonal skills
• Legislation pertaining to the payroll environment, i.e. SARS, POPI, BCEA, etc
• Strong analytical & problem-solving abilities
• Basic planning & prioritising competency
• Strong investigative proficiency

Closing Date:

16 August, 2023