Current Opportunities at Discovery Limited

Key Purpose

• The main purpose of this role is ensuring the accuracy in classifying, registering, routing and indexing documentation according to required business specifications.
• Areas of responsibility may include but not limited to

The successful applicant will be responsible for but not limited to the following broad Job functions:

• Verification of documentation received and assessment thereof.
• General administration of documents and information.
• Continuously updating your own knowledge relating to Product and Clinical knowledge.
• Creating a multi-skilled knowledge of other specialized environments.
• Classifying, registering, routing and indexing of documentation to Vitality, Invest, Health, and Life.
• Working toward targets per day whereby quality and quantity among others are measured.

Personal Attributes and Skills

• Ability to work under pressure.
• Organised and focused.
• Detail orientated.
• Reliable.
• Good communication skills.

Education and Experience

• Matric.
• Ability to capture 30 words per minute and at a 60% accuracy rate.
• Good command of the English language.
• Computer Literacy: MS Office (Excel, Word, Outlook)

The following are advantageous requirements:

• Previous Capture / Indexing experience.
• 1 year Administration or Customer Service Experience in a Large Corporate.
• Track record of low error rate and meeting targets.
• Experience working with Discovery’s in-house system Paradigm.
• Bilingual – ability to understand Afrikaans (read).
   

go to method of application »

Key Purpose of the role

• The Senior Business Analyst works as a liaison among stakeholders in order to elicit, analyse, communicate and validate requirements for changes to business processes, policies and information systems. Translating those system requirements into functional specifications that are used by developers to craft a technical solution.
• Responsible for also translating the business vision into the design and connecting the business model to the systems architecture. The Senior Business Analyst will be assigned to more complex and high-profile projects. Whilst the activities might closely resemble that of a Business Analyst role, the responsibilities are greater because of the nature of the projects themselves. Ensure High-Level testing is done against the requirements to make sure that the solution is solving the needs addressed and gathered during the analysis phase.
• The Senior Business Analyst is a critical liaison between the Project Manager and the Technical teams and is expected to work across multiple business areas and teams to support the Group’s shared value model. Lead, coordinate and oversee the work of other BA’s as it relates to a specific project. Stand-in for the BA Manager if necessary, in an advisory capacity.

Areas of responsibility may include but not limited to:

• Planning
• Participate in high level planning sessions
• Lead the BA effort
• Create a requirements management plan (where required)
• Facilitate the development of a Business Case
• Planning and scoping several inter-related initiatives
• Information Gathering
• Interview Stakeholders
• Interview Users
• Identifying and addressing operational, financial and technological risks within the business
• Requirements Gathering
• Facilitate requirements gathering sessions
• Document Business Requirements
• Walk-through the Business Requirements with the business
• Verify Requirements
• Finalise and obtain approval of Business Requirements
• Develop Requirements traceability
• Participate in requirement gathering sessions initiated for Group projects
• Review requirement specifications from peers

Functional Requirements

• Joint Application Design (JAD) sessions with technical team to create functional specifications
• Work with the business and technical teams to validate functional specifications
• Finalise and obtain approval of Functional Requirement specifications
• Maintaining, testing and improving business and systems operations
• Design
• Translating the business objective
• Use Cases and Scenarios
• Functional Requirements and features required
• Staying close to the design and able to articulate why a particular solution was chosen
• Must have knowledge of how the systems work in order to provide advice on how to correct technology
• Communication
• Assist with User guide documentation (where required)
• Publish release notes (where required)
• Provide regular updates to PM on BA deliverables
• Effective communication with the Technical teams
• Building and maintaining relationships with key stakeholders

Personal Attributes and Skills     

The successful candidate must demonstrate the following competencies:

• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
•  Ability to communicate logically and objectively is essential components of this role.
• Attention to detail
• Very organised
• Conflict Management
• Expresses opinions, information and key points of an argument clearly.
• Probes for further information or greater understanding of a problem.
• Relates well to people at all levels.

Education and Experience
Qualifications:

• Informatics or Other Relevant Degree
• Advanced UML course, BPMN Course, PM training or qualification
• Certificate in Business Analysis or Advanced Certificate in Business Analysis

Experience:

• More than 4 years’ experience as a Business Analyst
• Testing experience essential
• Business experience & product knowledge advantageous

Technical Skills:

• Project Management, SQL queries, Business Writing Skills, Presentation and Facilitation Skills
• Solution Architecture, Process Mapping, Entity Diagram mapping
• Software testing pack design, functional testing
   

go to method of application »

Job Description

• Identifying sales opportunities.
• Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities
• Maintaining accurate details and statistics of all queries

Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Insure telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

•  Achieve Insure Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
•  Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

•  Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

•  Matric
•  At least 2 years sales experience, preferably in an outbound telesales environment
•  Minimum 2 years short-term product knowledge, Discovery Insure Knowledge is an advantage
•  PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification