Current Opportunities at M-KOPA

• As the Senior Training Manager, you will lead all aspects of sale force training at M-KOPA to ensure we continue to develop and support, productive, and motivated sales agents.
• Reporting to the Director of Commercial Operations, your responsibilities will work across all M-KOPA markets with the in-country sales and trainer teams. You will work mainly remotely with some travel.
• You will be responsible for maintenance and enhancement to current methodologies and systems for onboarding new sales recruits, upskilling existing sales agents, and ensuring ongoing productivity. You will oversee the full end-to-end activities involved in training design, training approval, training coordination, and train-the-trainer deployment. You will refine M-KOPA's training regimes, coordinate training in the field and monitor the impact on sales performance.

What will you do:

• Lead the design and management of M-KOPA's training program, including content creation, learning management system maintenance, sales collateral, and other training materials.
• Build an overall sales curriculum that includes the delivery of static and interactive training modules.
• Establish role-specific job aids, facilitator and participant guides, on-the-job training systems, and demonstration/role-play models.
• Design all training methods informed by the priorities of our teams and in consideration of the our goals.
• Manage any external partners/vendors used to support creative content design or learning management tools.
• Collaborate with department heads and in-country teams to roll out training in the field.
• Support the training leads and trainers in all M-KOPA markets to ensure the deployment and adoption of training programs aligned with the country's priorities and Goals
• Build train-the-trainer systems and lead the set-up of these programs to cascade new content and methods throughout the organization
• Partner with HR, Marketing, Data, and Sales teams to identify areas that require training support, develop program requirements, set delivery plans, and track performance
• Advocate for training improvement by overseeing the effectiveness of M-KOPA's training programs
• Work with the in-country teams to guide the use of new training methods and track adherence to new protocols.
• Measure program delivery quality and evaluate the effectiveness of sales onboarding, sales conversion, and overall agent productivity.
• Review the progress and upskilling of sales representatives.
• Provide insights from users in the field and design the systems and Goals to report out training results to management teams.

What We're Looking For:

• You have sales and business operations experience, with over 2- 3 years of experience in a training development role, preferably as a manager overseeing a team of trainers.
• You enjoy traveling and working across multiple markets.
• You have experience facilitating training campaigns through instructional design, adult learning methodologies, and learning evaluation models.
• You have developed expertise in using digital tools and platforms to deliver interactive training content for sales teams.
• You are a detailed orientated and happy to communicate your ideas
• You love inspiring individuals to get the best out of them.
• You love working in a scaling organization with high frequency of change and enjoy collaboration across multiple teams and departments.
• Bachelor's degree or equivalent;
• #LI-Remote

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JOB PURPOSE

• This presents an amazing opportunity for you to improve alongside a stellar growing people team that is passionate and driven, to deliver excellent employee experience to staff through Employee Engagement programs in Learning and Development and Performance Management. To be successful in this role, you will take a true partnership approach to your work, thoughtfully balancing the needs of the people team and the broader organization. You will also work with HR Centers of Excellence to develop and provide integrated people solutions and support the business.
• You will report to the Senior Manager - Employee Experience. This is a #LI-Hybrid" role.

MAIN RESPONSIBILITIES

Learning and Development

• You will deliver the statutory, mandatory, developmental, and organizational change training requirements for all staff across all areas of the organization.
• You will monitor regulatory requirements for staff training and competence and ensure that all requirements and subsequent changes are reflected in all statutory and mandatory training.
• You will provide L&D solutions to support the organizational change and development outlined in the L&D strategy using a blend of methodologies including computer-based, self-managed learning, remote management cascade, classroom, and on-the-job learning.
• You will aid in the development and facilitation of relevant "in-house" training sessions/programs.
• You will undertake the evaluation of all L&D interventions between one and three months following the event, and report against agreed Performance Indicators.
• You will coordinate the implementation feedback and development actions from performance reviews and associated support programs.
• You will contribute to L&D communications using a variety of media, mail, Intranet, and paper.
• You will keep up to date with current thinking on training practices and methods.
• You will answer training-related issues and provide high-quality customer service across the organization.

Employee Engagement

• Implement employee engagement activities e.g., company activities, cultural change, from concept to finish observing the preference of the company and with the assistance and support from the Employee Experience team.
• Collaborate with department heads and management on programs to maximize employee development, engagement, and satisfaction.
• Conduct and analyze employee feedback, survey results, and other forms of employee engagement and employee satisfaction measurements; and identify knowledge gaps that need to be addressed.

Performance Management

• Ensure the smooth running of a performance management process that focuses employee efforts on the achievement of our goals and sustainable profitable growth.
• Apply continuous improvement to our performance management process and implement strategies that promote both short-term and long-term growth for employees.
• Manage all activities related to the performance management cycle and manage all communication, sensitization, and monitoring of the process in close collaboration with HRBPs to ensure its effectiveness and relevance to our needs.
• Work with the HR Business Partners and compliance team to ensure cascading and education of employees following the performance management policies to ensure that the process is implemented.
• Facilitate discussions with management through HR Business Partners to identify performance improvement programs and priority areas and help them to track current performance highlighting any areas of concern for immediate corrective action.

Talent Mobility/Career Development

• You will help design the methodology for the assessment and development centers, together with HRBPS i.e., PIPs, and PDPs.
• You will develop a specialized program for talents and identified employees [HIPO/HPF], and manages the HIPO/HPF program.
• You will schedule and hold career opportunities discussions with selected employees frequently.
• You will facilitate the smooth running of the Talent Marketplace - identifies employees for mobility vacancies/opportunities, and run the system of rotations in the organization.
• You will monitor and coordinate CROME - obtains regular feedback from program participants, and mentors, and build a network of internal and external mentors.

Main Competencies

• Bachelor's Degree.
• Over three years of experience in a related role.
• You have Digital Skills with a proficient ability to use the Microsoft Suite of Applications.
• You can interact and use image and video editing tools, online assessment, and feedback platforms.
• Knowledge and practice of online and offline content development and management resources.
• Comfortable with data analytics and has good experience with data manipulation using (can maintain complex spreadsheets) for reporting.
• Good team player.

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Job Responsibilities

• Proactively identify opportunities where analysis can drive valuable business results.
• Collect user requirements on key analytic/reporting needs from key business stakeholders.
• Query data from various internal and external databases using database languages such as SQL or U-SQL.
• Clean, interpret, and analyze data using statistical techniques.
• Build models, conduct analysis, and perform transformations on internal data using tools like Excel, SQL, and R.
• Test and quality assurance code to ensure high-quality analysis.
• Design user-friendly, clear, and impactful presentations of analytic findings.
• Improve and streamline technical and business processes.
• Train stakeholders throughout the organization to improve data fluency.
• Collaborate with the business to enable data-driven decision-making on critical business questions.

Skills Required

• Preferred additional skills include R, Python, DAX, and/or PowerBI or other data visualization tools (eg. Tableau)
• Excellent communication skills, discussing and describing data-related analysis, and ability to work across functions and geographies
• Experience and a high capacity in managing multiple problems and assignments at the same time and delivering high-quality outputs
• Proficiency in data mining and data modeling techniques.
• Knowledge of machine learning algorithms and their applications in data analysis.

Experience Required

• 2 years in data analytics roles, including strong experience doing analysis using excel and querying using SQL

Education Required

• BS in Statistics, Mathematics, Data Mining, ComputerScience, Economics, or related field preferred but not required

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You're excited about this opportunity because;

• You will create, build and enhance a bespoke Threat Intelligence platform, exceeding the capabilities of 99% of Threat Intelligence teams.
• You will identify new threats against M-KOPA, our products and our employees.
• You will get to learn about development best practices, Continuous Integration and Continuous Development processes.
• You will become familiar with the latest hardware hacking, web applications hacking and malware attacks.
• You will receive and analyze cyber threat alerts from various sources and communicate them to the appropriate team members.
• You will perform cyber defense trend analysis, assist team members with determining their cybersecurity requirements, and establish reporting mechanisms.
• You will develop and deliver written and oral mobile threat alerts, scheduled internal notifications, case studies, and after-action reports to several stakeholders.
• You will coordinate and communicate across multiple stakeholder groups.
• You will monitor external data sources to maintain an up-to-date understanding of cyber actors and threats and provide recommendations on prioritizing cyber threats and prevention/mitigation measures.
• You will review and evaluate incoming intelligence reports, information, collection plans, and programs.

We're excited about you because you have experience with;

• Moderate experience writing Python programs or knowledge of Python development.
• Any experience with Microsoft Azure or cloud microservice architectures
• Some familiarity with modern development practices, e.g. Continuous Integration and Continuous Development.
• Ability to read Zulu to a proficient level.
• Any knowledge of Threat Intelligence principles.
• Windows and Linux command line knowledge.