Senior Sales Training Manager at M-KOPA

• As the Senior Training Manager, you will lead all aspects of sale force training at M-KOPA to ensure we continue to develop and support, productive, and motivated sales agents.
• Reporting to the Director of Commercial Operations, your responsibilities will work across all M-KOPA markets with the in-country sales and trainer teams. You will work mainly remotely with some travel.
• You will be responsible for maintenance and enhancement to current methodologies and systems for onboarding new sales recruits, upskilling existing sales agents, and ensuring ongoing productivity. You will oversee the full end-to-end activities involved in training design, training approval, training coordination, and train-the-trainer deployment. You will refine M-KOPA's training regimes, coordinate training in the field and monitor the impact on sales performance.

What will you do:

• Lead the design and management of M-KOPA's training program, including content creation, learning management system maintenance, sales collateral, and other training materials.
• Build an overall sales curriculum that includes the delivery of static and interactive training modules.
• Establish role-specific job aids, facilitator and participant guides, on-the-job training systems, and demonstration/role-play models.
• Design all training methods informed by the priorities of our teams and in consideration of the our goals.
• Manage any external partners/vendors used to support creative content design or learning management tools.
• Collaborate with department heads and in-country teams to roll out training in the field.
• Support the training leads and trainers in all M-KOPA markets to ensure the deployment and adoption of training programs aligned with the country's priorities and Goals
• Build train-the-trainer systems and lead the set-up of these programs to cascade new content and methods throughout the organization
• Partner with HR, Marketing, Data, and Sales teams to identify areas that require training support, develop program requirements, set delivery plans, and track performance
• Advocate for training improvement by overseeing the effectiveness of M-KOPA's training programs
• Work with the in-country teams to guide the use of new training methods and track adherence to new protocols.
• Measure program delivery quality and evaluate the effectiveness of sales onboarding, sales conversion, and overall agent productivity.
• Review the progress and upskilling of sales representatives.
• Provide insights from users in the field and design the systems and Goals to report out training results to management teams.

What We're Looking For:

• You have sales and business operations experience, with over 2- 3 years of experience in a training development role, preferably as a manager overseeing a team of trainers.
• You enjoy traveling and working across multiple markets.
• You have experience facilitating training campaigns through instructional design, adult learning methodologies, and learning evaluation models.
• You have developed expertise in using digital tools and platforms to deliver interactive training content for sales teams.
• You are a detailed orientated and happy to communicate your ideas
• You love inspiring individuals to get the best out of them.
• You love working in a scaling organization with high frequency of change and enjoy collaboration across multiple teams and departments.
• Bachelor's degree or equivalent;
• #LI-Remote