Current Opportunities at Moove Africa

About the Role

• A Driving Instructor is responsible for providing individualized driving instruction to drivers in order to assess and validate their driver skills and behaviour.

What You’ll be Doing

• Conduct driving evaluations and training for drivers, both in classroom settings and on-the-road training.
• Provide refresher training to drivers on the rules of the road, including traffic laws, road signs, and defensive driving techniques.
• Provide instruction on vehicle operation and handling, including parallel parking, turning, merging, and braking.
• Demonstrate proper driving techniques and safety procedures to drivers.
• Assess drivers' driving skills and provide constructive feedback for improvement.
• Develop lesson plans and tailor instruction to meet the specific needs and abilities of drivers.
• Maintain accurate records of each driver's progress and attendance.
• Monitor and enforce safety regulations and ensure that drivers understand and follow all traffic laws and regulations.
• Stay updated on changes in driving laws and regulations to effectively teach drivers and ensure compliance.

What You will need for this position

• Excellent communication skills, both verbal and written, to effectively convey information and instructions to drivers.
• Patience and the ability to remain calm and composed.
• Strong knowledge of traffic laws, road signs, and driving regulations.
• Exceptional observation skills to quickly identify and correct errors in driving techniques.
• Ability to adapt teaching methods to meet the individual needs and learning styles of drivers.
• Excellent organizational skills to develop lesson plans and maintain accurate records.
• Confidence in providing clear and concise instructions to drivers.
• Strong problem-solving skills to address any challenges or difficulties.
• Reliable and punctual to ensure that all scheduled lessons are conducted on time.

Key Metrics

• A valid driver's license with a clean driving record.
• Certification or licensure as a driving instructor, advantageous.
• Knowledge of South African laws and regulations regarding driving instruction.
• Prior experience as a driving instructor is preferred, but not always required.
• High school diploma or equivalent education.

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About the Role

• Customer Success Executive who will be charged with monitoring, supporting, and resolving drivers issues within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders.

What You’ll be Doing

• Ensure that vehicles are utilised optimally on the platform
• Monitor and optimise driver's KPIs (Trips, Supply Hours, TPH, Earnings, Acceptance Rate, Cancellation Rate, Remittance Rate)
• Drivers Daily Contact Check via various communication methods.
• Cash collection of accounts in arrears
• Following policy and procedures of initiating recovery of vehicles
• Contribution of innovative ideas and continued improvement ideas.
• Daily and weekly presentation on data findings and statistics.
• Market Analysis (product, challenges, drivers feedback, and so on)

What You will need for this position

• Degree in any discipline is an added advantage
• 4 years experience in customer care/support roles for driver management/logistics operations for performance /Call centre.
• Experience in the logistics / e-hailing industry is an added advantage
• Proficient in the use of Microsoft Suites (Excel, powerpoint, word).
• The candidate must be meticulous .
• Have Debt collecting experience.
• Ability to work in a fast and high pressured working environment
• Critical thinker
• Ability to work with cross functional teams.
• Experience with handling data and financial information.

Key Metrics

• Vehicle Utilisation
• Weekly KPIs attainment
• Weekly active driver compliance.
• NPS
• Cash collection rate.
• Daily drivers contact check
• Weekly issues resolution rate
• Weekly vehicle inspections

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About the Role

• The role of General Manager at Moove is a senior leadership position that entails overall responsibility for driving the company's strategic direction and operational excellence. As the General Manager, you will oversee various departments, manage key performance indicators, and work closely with the executive team to align business goals with successful execution. Your role involves making critical decisions, fostering innovation, and ensuring the organization's growth while upholding Moove's values and standards. This position offers an exciting opportunity to lead and shape the company's trajectory in a dynamic and competitive market.

What You’ll be Doing

• Develop launch and operational strategies to ensure PMF
• Devise pricing and product strategies in collaboration with Strategy & Planning team
• Set-up, Lead, and Scale Moove’s business operations in the geography.
• Handling escalations and managing conflict resolutions with our customers
• Planing, processing, and executing approved vehicle purchases through our partner OEMs.
• Ensuring fleet operations are in compliance with local and state rules and regulations.
• Ensuring vehicles are maintained properly.
• Registering and licensing all vehicles under their management.
• Finding ways to cut costs and maximise profits.
• Managing the safety and compliance functions.
• Contributing to the budgeting process from a Fleet Operations perspective.
• Liaising with peers within the region & company to share knowledge and optimise operations.
• Monitoring driver behaviour and ensuring a high level of customer service.
• Analysing data to increase business operational efficiency.
• Lead deployment and quality of supply chain (i.e. Moove Driver-partners).
• Collaborate with marketing teams to initiate creative local strategies and user growth campaigns.

What You will need for this position

• Degree in Logistics or Mechanical Engineering or Management.
• Ideally 10+ years of similar experience in logistics or supply functions in startups
• Candidates must have excellent communication skills
• Candidates must have strong negotiation skills
• Outstanding organisational skills.
• Analytical mindset and good problem-solving skills.
• Candidates will be subject to analytical test prior to interviews
• Candidates must be tech-savvy and datacentric.
• MBA will be a preferred, but not a mandatory requirement
• Growth mindset to scale up products and new geographies

Key Metrics

• Monthly P&L output - Actuals vs Targets
• Weekly Fleet Utilisation 96% of the fleet - Actuals vs Targets
• Driver Full Deposits in hand
• NPA %
• Monthly Recovery1% against fleet size
• Cash Collection % against receivables
• City Driver Partner satisfaction score
• Fleet Safety - Telematics & Cameras
• Overall Fleet Growth