Current Roles at Santam Insurance

The role

• Santam is looking for a highly skilled and detail-oriented Banking Services Administrator  to support the Banking Services Manager in ensuring that Santam and its subsidiaries operate within applicable banking regulatory and governance frameworks while delivering efficient, secure, and compliant banking services.
• This is a permanent opportunity based at the Santam Head Office in Tygervalley, Cape Town. 

What will you do?

• This role offers the opportunity to work closely with banking institutions, regulatory bodies, technology teams, and business stakeholders across the Santam Group, driving banking system administration, automation initiatives, compliance reporting, and banking query resolution.

What will make you successful in this role?

• Support the implementation and maintenance of banking governance and regulatory frameworks across the Santam Group.
• Act as the key liaison between Santam and banking institutions to resolve premium collection and claims payment queries.
• Administer banking platforms and ensure their availability, security, compliance, and operational effectiveness.
• Provide training and support to users of banking platforms across Santam and its subsidiaries.
• Support third parties operating on Santam-owned bank accounts.
• Assist business units such as Claims and Specialist Business with banking-related queries and solutions.
• Coordinate banking system automation, integration projects, upgrades, and enhancements.
• Work closely with IT teams and developers on banking system connectivity and data feed requirements.
• Monitor, collate, and report on compliance with banking regulations and industry requirements.
• Engage with external regulatory bodies including PASA, Bankserv, FSCA, and FIC where required.
• Investigate and resolve banking-related operational and technical issues within agreed service levels.

Qualification and experience

• Degree or Diploma in Finance, Commerce, Banking, Treasury, or a related field.
• 3 to 5 years' relevant experience within a Corporate Banking, Treasury, Banking Operations, or similar environment.
• Experience working with banking platforms, payment systems, and banking regulatory requirements.
• Exposure to banking system integrations, automation projects, and stakeholder engagement.

Key competencies

• Attention to Detail
• Problem Solving
• Planning and Organising
• Decision Making
• Process Orientation
• Innovation and Idea Development
• Customer Focus
• Communication and Influencing Skills
• Strong analytical and reporting capability

Key relationships

• Banking institutions
• Internal business units across the Santam Group
• Group IT and technical development teams
• Regulatory and industry bodies, including PASA, Bankserv, FSCA, and FIC
• External service providers and third-party operators

go to method of application »

Career Opportunity

• The Operations Digital Support Hub team has a position available for a Team manager who will be  in Hill on Empire. Strong Leadership & Management skills and the ability to build and maintain good relationships will be required. The successful candidate must have good communication and negotiation skills, with a ‘can-do’ attitude.

What will you do?

• The position calls for a person who will provide strong technical expertise and mentoring to assist a Digital Consultant Support team operationally and to embed and enhance systems and processes that support the Digital adoption efforts of Santam Broker Solutions.
• The successful candidate will be responsible for managing team performance and requires of the incumbent to embrace and encourage a culture of learning and growing. 

Key Responsibilities

• Coaching & Roadshows to promote the usage of Santam Digital assets.
• Monitor quality of work produced by team and provide leadership/ coaching where necessary to encourage learning and decision-making.
• Management of workflow.
• Managing the delivery of the Santam Experience in line with set standard operating procedures and service level agreements.
• On-going enhancement of the existing systems and processes by adapting and responding to changes in the environment and recommendations from our stakeholders.
• Planning and organising in order to manage other ad-hoc day to day operations, processes and team outputs. 
• Build and maintain effective relationships with key stakeholders.
• Managing intermediaries’ activities on Santam platforms – ability to influence and get buy-in.
• Dealing with staff issues and resource optimisation, including building technical expertise to deliver on KRAs.
• Communication skills, (understanding, speaking and writing of English and Afrikaans).
• Ability to perform under pressure and maintain a resilient approach in spite of set-backs.
• Inherent ability to Live the Santam Values.
• High level understanding of Investigation of BAU incidents and assisting in driving the solution. 
• Understanding of change impact after technical releases and building a support structure. 

Qualifications and Experience

• Proven experience managing a team of people. 
• Working knowledge of Santam systems is a requirement. With a preference to Broker Portal and SBS systems experience.
• Grade 12 (Matric Certificate) qualifications with acceptable pass mark. 
• Relevant bachelor’s qualification in Insurance or equivalent.
• Computer literacy (MS Word, Excel and PowerPoint – intermediated proficiency levels) FAIS compliance is a business requirement.
• Thorough technical, product and wording knowledge of Santam Commercial, Personal and Santam AGRI products.
• Driver’s license is a requirement 
• Minimum 5 years’ experience in a position in the short-term insurance industry 

Knowledge and Skills

• Strategic thinking
• Analytical thinking - ability to analyse and apply information and data.
• Appreciation of insurance and underwriting principles.
• Business partnerships.
• Commercial and profit driven.
• Conceptual thinking.
• Curious about new developments and technologies and application to risk management.
• Execution and deadline oriented.
• Good communication skills (verbal and written)
• Impact & Influence.
• Innovation - innovative flair or ability to unlock this in business and people.
• Keen attention to detail.
• Negotiation skills.
• Planning and organising – ability
• Presentation skills.
• Solution oriented.

Personal Attributes

• Teamwork and cooperation.
• Tenacity.
• Self-Confidence.
• Hunger for improvement.
• Excellent interpersonal skills.
• Flexibility.
• Information seeking.