Current Vacancies at City of Johannesburg

Minimum Requirements: 

• Grade 10 (NQF level 2); 
• 0 – 2 years relevant experience in cash handling and customer care. 

Primary Function:

• Execute sales, customer care and stakeholder relations as well as other station related responsibilities for effective, efficient rendering of professional Rea Vaya services that exceed customer expectations. 

Key Performance Areas: 

• Execute pre-shift station inspection process to ensure smooth station operation; 
• Perform pre-shift cash float and the stock reconciliation; 
• Execute card sales and trip top-up processes in line with the applicable policies and standard operating procedures; 
• Execute sales-related banking processes in line with applicable policies and standard operating procedures; 
• Perform customer care-related processes and procedures; 
• Execute effective stakeholder relations and communication in line with the applicable policies and standard operating procedures; 
• Monitor and control the use of allocated resources and assets in line with the applicable policies and standard operating procedures; 
• Perform activities associated with inventory and financial management and control in line with the applicable policies and standard operating procedures; 
• Perform station operations related administrative and reporting activities. 

Leading Competencies: 

• Good communication skills; 
• Basic to intermediate numeracy skills; 
• Good interpersonal and customer service skills; 
• Basic First Aid; 
• Ability to answer a query without having to leave the customer and check details will mean providing better service; 

Core Competencies: 

• Basic knowledge of processes within cash/sales environment; 
• AFC Point of Sale; 
• Knowledge of Basic Customer Care; 
• Collaborative/Teamwork, Values and Integrity, Attention to detail, and quality-focused; 
• Customer and Service Delivery Management (Batho Pele) Ethics, Professionalism; 

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Minimum Requirements: 

• Grade 12/Matric (NQF level 4); 
• 2 – 3 years’ relevant experience in a cash handling environment. 

Primary Function:

• Execute supervisor duties for the Rea Vaya services and effective and efficient functioning of the ticket booth. 

Key Performance Areas: 

• Supervise the station pre-shift inspection; 
• Undertake the Station’s daily operational planning process; 
• Facilitate the Station’s day-to-day financial planning and budgeting processes; 
• Lead and facilitate the station performance management planning process; 
• Lead and facilitate the development of the Station’s Personal Development Plans (PDPs) process; 
• Ensure effective and efficient Station processes and systems through escalations; 
• Participate in the Recruitment, Selection, and Placement process for sourcing suitably qualified staff for the Station; 
• Provide sound leadership for the achievement of the Station’s objectives; 
• Supervise the implementation of Station Operations processes and procedures in line with the City’s policies; 
• Ensure effective control of the Station’s human resources; 
• Ensure effective Assets management and control for the Station; 
• Implement good governance and effective risk management systems; 
• Ensure effective execution of Stakeholder Relations and Communication processes in line with the applicable policies and standard operating procedures; 
• Ensure effective supervision of specific administrative and reporting requirements associated with the Station and individual performance. 

Leading Competencies: 

• Computer literacy (MS Office Packages, including Word and Excel); 
• Familiar with Operation Systems (OS) – Windows; 
• Good facilitation and influencing skills; 
• Good listening and communication skills; 
• Basic Customer Care skills; 
• Basic problem-solving and critical thinking skills; 
• Good supervisory skills; 
• Attention to detail and high levels of accuracy and excellent planning, organising, coordinating, and time management skills. 

Core Competencies: 

• Basic knowledge of the local government environment; 
• Knowledge of applicable City processes, policies, and procedures governing the rendering of Rea Vaya services; 
• Knowledge of an Automated Fare Collection (AFC) Point of Sale or similar; 
• Knowledge of fundamental principles of Batho Pele and how they apply in the day-to-day Station operations; 
• Knowledge of the Rea Vaya service offerings and related customers; 
• An awareness of health and safety; 
• Collaborative/Teamwork, Values and Integrity, Attention to detail, and quality-focused; 
• Customer and Service Delivery Management (Batho Pele) Ethics, Professionalism; 
• Impact and Influence according to the City’s protocols, legislation, and standards. 

go to method of application »

Minimum Requirements: 

• Grade 12 plus B-Degree (NQF level 7) in Public Administration / Business Administration / Development Planning. 
• 10 years’ management experience of which 5 years must be at middle management level in Local Government or Public Sector. 
• Knowledge of Local Government environment and legal requirements. 
• Knowledge of Local Government and all its functions. 
• Knowledge of Contract Management principles. 
• Understanding of market and economic factors affecting the strategic plan as operations. 

Primary Function:

• Provide executive functions, support and coordinate all regionalized department functions by providing a single point of accountability in the 7 Regions i.e. The provision of localized citizen and customer contact points; and that the regions act as a central mechanism to mobilize citizens, NGO’s rate-payer organizations etc. into a partnership of becoming the eyes, ears, mouthpiece, and activators of the city on issues of service delivery, urban management and citizen relationship.

The Regional Executive Head are expected: 

• Coordinate and oversee the delivery of all services in an area of jurisdiction (region) must be able to work and support other departments, entities, and other spheres of government to deliver effective service. 
• Ensure effective and efficient regional governance mode by establishing institutional arrangements that promote a well-coordinated and responsive service delivery function. 
• Provide a regional strategic framework that creates a seamless response to service concerns and requirements. 
• Be the face of the city and provide close contact, interaction, and support to communities/residents of the region. 
• Actively participate in planning and budgeting processes of the city and ensure that the needs as identified through the community participatory processes find expression in the city’s response plans. 
• Advocate through leadership and mobilize resources beyond the inherent budgetary constraints of the city’s administration. 

Key Performance Areas: 

• Lead, direct and coordinate regional function, departments and entities. 
• Undertake and manage regional profiling and planning process. 
• Ensure and manage integrated, sustainable and resilient basic service delivery. 
• Manage and facilitate Integrated Safer Cities Programs at Regional level. 
• Ensure Urban Management Regulatory, Compliance and Special Investigations at Regional Level. 
• Manage Area Based Programme Management and Rejuvenation. 
• Manage and facilitate Citizen Relationship and Social Mobilization. 
• Coordinate and facilitate Intergovernmental Service delivery collaboration and alignment. 
• Manage Urban Governance policy, research, and development. 
• Ensure effective and efficient interface, data Management and call center. 
• Human Capital Management. 
• Financial and Risk management; and 
• Integrated strategic and business planning. 

Leading Competencies: 

• Excellent negotiator to enable the negotiation of agreements and contracts; 
• Strong influencing skills to enable the allocation of scarce resources to the relevant region from internal and external role-players. 
• Strong leadership abilities and be able to bring teams together and ensure that such teams perform effectively. 
• Excellent facilitation and project management abilities. 
• Have sound judgement. 
• Be able to make decision effectively. 
• Be able to deal with change and to lead change of others; 
• Be able to communicate on all levels i.e. with public, business community, other sphere of government, MOEs and internal department. 
• Be able to manage conflict and to use conflict as an effective tool. 
• Monitoring and evaluation. 
• Management Information. 
• Development Planning. 
• Research and Development. 
• Stakeholder Management. 
• Project Management. 
• Strategic Planning. 
• Impact assessment. 
• Urban renewal. 
• Economic Transformation. 

Core Competencies: 

• Leadership skills on various levels including executive Analytical skills, Logical thinking and strong problem-solving abilities; 
• Stakeholder management skills and be able to manage relationships effectively, sociable and people-oriented high-level negotiation skills and influencing skills; 
• Interpersonal skills, team building and management skills including cross-functional teamwork; 
• Ability to overcome obstacles with a positive attitude, and initiative; 
• Problem solving; 
• Analytical thinking and management of complex issues; 
• Working under pressure and ability to prioritise; 
• Proactive drive and initiatives; 
• Adaptability;
• Influencing skills; 
• Business Orientated; 
• Self-responsibility/independence; and 
• Assertiveness and self-confidence; 

go to method of application »

Minimum Requirements: 

• Grade 12 plus B-Degree (NQF level 7) in Public Administration / Business Administration / Development Planning. 
• 10 years’ management experience of which 5 years must be at middle management level in Local Government or Public Sector. 
• Knowledge of Local Government environment and legal requirements. 
• Knowledge of Local Government and all its functions. 
• Knowledge of Contract Management principles. 
• Understanding of market and economic factors affecting the strategic plan as operations. 

Primary Function:

• Provide executive functions, support and coordinate all regionalized department functions by providing a single point of accountability in the 7 Regions i.e. The provision of localized citizen and customer contact points; and that the regions act as a central mechanism to mobilize citizens, NGO’s rate-payer organizations etc. into a partnership of becoming the eyes, ears, mouthpiece, and activators of the city on issues of service delivery, urban management and citizen relationship.

The Regional Executive Head are expected: 

• Coordinate and oversee the delivery of all services in an area of jurisdiction (region) must be able to work and support other departments, entities, and other spheres of government to deliver effective service. 
• Ensure effective and efficient regional governance mode by establishing institutional arrangements that promote a well-coordinated and responsive service delivery function. 
• Provide a regional strategic framework that creates a seamless response to service concerns and requirements. 
• Be the face of the city and provide close contact, interaction, and support to communities/residents of the region. 
• Actively participate in planning and budgeting processes of the city and ensure that the needs as identified through the community participatory processes find expression in the city’s response plans. 
• Advocate through leadership and mobilize resources beyond the inherent budgetary constraints of the city’s administration. 

Key Performance Areas: 

• Lead, direct and coordinate regional function, departments and entities. 
• Undertake and manage regional profiling and planning process. 
• Ensure and manage integrated, sustainable and resilient basic service delivery. 
• Manage and facilitate Integrated Safer Cities Programs at Regional level. 
• Ensure Urban Management Regulatory, Compliance and Special Investigations at Regional Level. 
• Manage Area Based Programme Management and Rejuvenation. 
• Manage and facilitate Citizen Relationship and Social Mobilization. 
• Coordinate and facilitate Intergovernmental Service delivery collaboration and alignment. 
• Manage Urban Governance policy, research, and development. 
• Ensure effective and efficient interface, data Management and call center. 
• Human Capital Management. 
• Financial and Risk management; and 
• Integrated strategic and business planning. 

Leading Competencies: 

• Excellent negotiator to enable the negotiation of agreements and contracts; 
• Strong influencing skills to enable the allocation of scarce resources to the relevant region from internal and external role-players. 
• Strong leadership abilities and be able to bring teams together and ensure that such teams perform effectively. 
• Excellent facilitation and project management abilities. 
• Have sound judgement. 
• Be able to make decision effectively. 
• Be able to deal with change and to lead change of others; 
• Be able to communicate on all levels i.e. with public, business community, other sphere of government, MOEs and internal department. 
• Be able to manage conflict and to use conflict as an effective tool. 
• Monitoring and evaluation. 
• Management Information. 
• Development Planning. 
• Research and Development. 
• Stakeholder Management. 
• Project Management. 
• Strategic Planning. 
• Impact assessment. 
• Urban renewal. 
• Economic Transformation. 

Core Competencies: 

• Leadership skills on various levels including executive Analytical skills, Logical thinking and strong problem-solving abilities; 
• Stakeholder management skills and be able to manage relationships effectively, sociable and people-oriented high-level negotiation skills and influencing skills; 
• Interpersonal skills, team building and management skills including cross-functional teamwork; 
• Ability to overcome obstacles with a positive attitude, and initiative; 
• Problem solving; 
• Analytical thinking and management of complex issues; 
• Working under pressure and ability to prioritise; 
• Proactive drive and initiatives; 
• Adaptability;
• Influencing skills; 
• Business Orientated; 
• Self-responsibility/independence; and 
• Assertiveness and self-confidence;