Station Supervisor: Stations Operations at City of Johannesburg

Minimum Requirements: 

• Grade 12/Matric (NQF level 4); 
• 2 – 3 years’ relevant experience in a cash handling environment. 

Primary Function:

• Execute supervisor duties for the Rea Vaya services and effective and efficient functioning of the ticket booth. 

Key Performance Areas: 

• Supervise the station pre-shift inspection; 
• Undertake the Station’s daily operational planning process; 
• Facilitate the Station’s day-to-day financial planning and budgeting processes; 
• Lead and facilitate the station performance management planning process; 
• Lead and facilitate the development of the Station’s Personal Development Plans (PDPs) process; 
• Ensure effective and efficient Station processes and systems through escalations; 
• Participate in the Recruitment, Selection, and Placement process for sourcing suitably qualified staff for the Station; 
• Provide sound leadership for the achievement of the Station’s objectives; 
• Supervise the implementation of Station Operations processes and procedures in line with the City’s policies; 
• Ensure effective control of the Station’s human resources; 
• Ensure effective Assets management and control for the Station; 
• Implement good governance and effective risk management systems; 
• Ensure effective execution of Stakeholder Relations and Communication processes in line with the applicable policies and standard operating procedures; 
• Ensure effective supervision of specific administrative and reporting requirements associated with the Station and individual performance. 

Leading Competencies: 

• Computer literacy (MS Office Packages, including Word and Excel); 
• Familiar with Operation Systems (OS) – Windows; 
• Good facilitation and influencing skills; 
• Good listening and communication skills; 
• Basic Customer Care skills; 
• Basic problem-solving and critical thinking skills; 
• Good supervisory skills; 
• Attention to detail and high levels of accuracy and excellent planning, organising, coordinating, and time management skills. 

Core Competencies: 

• Basic knowledge of the local government environment; 
• Knowledge of applicable City processes, policies, and procedures governing the rendering of Rea Vaya services; 
• Knowledge of an Automated Fare Collection (AFC) Point of Sale or similar; 
• Knowledge of fundamental principles of Batho Pele and how they apply in the day-to-day Station operations; 
• Knowledge of the Rea Vaya service offerings and related customers; 
• An awareness of health and safety; 
• Collaborative/Teamwork, Values and Integrity, Attention to detail, and quality-focused; 
• Customer and Service Delivery Management (Batho Pele) Ethics, Professionalism; 
• Impact and Influence according to the City’s protocols, legislation, and standards.