Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Key Performance Areas :(Not totally inclusive):
- Ensuring that contractual requirements are met as stipulated by the client.
- Maintaining good relations between Fidelity Security Services Group and the client with regards to security services rendered.
- Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
- Ensuring that Security staff always maintains required performance.
- Dealing with all required administration matters.
- Liaising daily with Branch management on various operational issues.
- Submitting relevant weekly / monthly incident and general reports as required by management.
Skills required:
- Matric certificate, PSIRA Grade A registration and accreditation.
- At least 3 years’ experience in the security industry.
- Operational Management experience.
- Working knowledge of ISO 9001:2008 quality management and its requirements.
- People management experience.
- Administration, interpersonal communication and client liaison skills are required.
- Strong planning, leadership, organizational skills as well as good interpersonal and communication skills are essential.
- Must be firearm competed
- Computer literacy on Microsoft Programs.
- Own reliable transport and valid & endorsed Driver’s License is required.
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Key Responsibilities:
- Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
- Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
- Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.
Qualifications & Experience:
- Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
- Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
- Matric or equivalent qualification.
- Psria reg Grade C
Duties:
- Generate and close deals, leveraging both self-sourced leads and those received internally.
- Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
- Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
- Maintain administrative duties related to sales with meticulous attention to detail.
Performance Standards:
- Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
- Ensure timely follow-up on all leads and quotes to maximize conversion rates.
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QUALIFICATION & EXPERIENCE:
- Control room background – environment
- Grade 12
- CO1 (2 Years)
- Grade C
- Literate in English & Afrikaans (written / verbal)
- Must be able to draft reports
- Telephone etiquette
- Computer literate
- Drivers License
DUTIES
Hands On Supervision of Satellite hubs
- Visiting Satellite hubs daily.
- Assessment, training and motivation of staff.
- Incident Investigations
- Facilities Management - Ensure all computers and equipment are in good working order
- Systems administrator
- Stock Control
- Drafting of Standard Operating Procedures for the Satellite hubs.
- EHS administrator for the hubs.
- Promotions
- Keeping of statistics – reports specific to the satellite hubs.
- Drawing of reports and analyzing them.
- Dealing with client complaints and queries and keeping record thereof
- Liaise with clients, committees on hub related issues.
- Assessing and motivation of staff
- Ensure that strict discipline is kept and SOPs are strictly adhered to
- Ensure that the Satellite hubs runs efficiently 24/7/365
- Pro-active management of staff
- Dealing with all staff related issues
- Client relations, retention and customer care – ensure all client complaints are resolved
- Administration – submitting daily, weekly and monthly reports as well as recommendations for improvements
- Recruitment – final interviews with potential applicants
- Weekly / Monthly training of staff based on training needs identified.
- Attend Monthly Staff and Committee Meetings
Satellite Hubs currently being managed
- Hermanus Control Room
- Worcester Control Room
- Vryheid Control Room
- Rondebosch CID (revenue generating)
- Welgemoed CID (revenue generating)
- Boston CID (revenue generating)
- Newlands CID (revenue generating)
- Muizenberg CID (revenue generating)
- Stellenbosch/Tableview Hub
- CVIC Hub
- WatchCom Hub
Management of Coastal CCTV Room
- Assessment, training and motivation of staff.
- Incident Investigations
- Facilities Management - Ensure all computers and equipment are in good working order
- Systems administrator
- Ensuring Standard Operating Procedures for the CCTV clients is received and loaded on platform
- Keeping of statistics relating to CCTV
- Drawing of reports and analyzing them.
- Dealing with client complaints and queries and keeping record thereof
- Liaise with clients, committees CCTV related issues.
- Assessing and motivation of staff
- Ensure that strict discipline is kept and SOPs are strictly adhered to
- Ensure that the Coastal CCTV Room runs efficiently 24/7/365
- Pro-active management of staff
- Dealing with all staff related issues
- Client relations, retention and customer care – ensure all client complaints are resolved
- Weekly / Monthly training of staff based on training needs identified.
- Attend Monthly Staff and Committee Meetings
Number of schemes and cameras currently being monitored in Coastal CCTV Room
- DSS Clients (residential) – 61
- Cameras – 96
- HIK (community schemes) 88
- Cameras - 905
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Minimum qualification and experience:
- B-degree in Communications – minimum criteria
- Minimum 6 years’ as a corporate Communications specialist
- Agency experience advantageous
Overall purpose of the job – communications:
- Influence stakeholder behavior in support of the brand vision and business priorities through effective and timely external communications and reputation management to build trust and credibility
- Ensure that perception of thought leadership and good corporate citizenship is maintained through positive PR - change behavior, attitudes and opinions
- Craft, design and execute regional communications plans aligned to marketing for the respective regions
- The incumbent will source and distribute good news stories, new products, suburb and/or market specific information, general communications and alerts via various mediums to customers, the media and other interested parties
- Develop and distribute communication material via appropriate platforms – email, social, SMS etc.
- Collaborate with the business on PR and marketing regional specific plans
Main duties:
- Coordinate all above and below the line marketing and communications activities in locations of responsibility, ensure share of voice in the regions
- In alignment with the national marketing and communications strategy, plan and implement promotional campaigns
- Ensure regular reporting on success of regional communications activities
- Ensure a consistent brand experience at all touchpoints
- Manage and work closely with PR agency to increase share of voice, reporting, best practices and insights
- Build on media relations
- Media monitoring
- Investigate appropriate communication platforms utilised by communities, cities or on a national basis for distribution of communications
- Identify suburb specific communication tools and partner with community leaders to utilise tools to communicate key messages that ultimately drives customer awareness of the brand, our activities and capabilities
- Segment customer base to appropriately define target audiences for optimal relevance of communication
- Grow awareness, liking and consideration for the Fidelity brand in the region through consistent messaging, relevant positioning and positive communications initiatives
- Formulate communications policies that aid in representing the organisation to customers, stakeholders
- Manage, distribute and analyse customer satisfaction surveys
- Take on additional communication projects as required
- Compile relevant and accurate internal communications
- Develop, deliver and manage regular social media and WhatsApp collateral to grow both brand awareness and brand positioning
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Qualification & experience:
- Matric Or Equivalent
- Minimum 5 years’ experience as an alarm technician
- Previous programming, wiring, installations and fault finding experience
- Psira Certified
Duties:
Technical:
- Conduct service calls / maintenance and repairs of alarms
- Program alarm panels
- Complete handovers and quotations
- Complete invoices and job cards after every service call
- Complete links up for new clients
- Re-programme alarm systems when the current alarm was part of a takeover
- Complete small installations as and when required
Admin:
- Complete daily drive sheets
- Complete job reports and technical invoices
- Quote clients on upgrades
- Conduct vehicle, electrical and ladder inspection checks and give feedback to FLM (Field Line Manager)
- Complete a stock control check
- Keep the company vehicle clean and tidy
Performance standards:
Technical:
- Ensure that scheduled service call are attended or rescheduled accordingly
- Ensure that alarm panels are programmed with prescribed standards
- Ensure that documents are completed timeously and within prescribed standards
- Ensure that the alarm is programmed to ADT standards
- Ensure that all installations are completed to ADT standards
Admin:
- Ensure that drive sheets are completed accurately
- Ensure that job reports and technical invoices are completed accurately and timeously
- Ensure that quotes are completed accurately
- Ensure that inspection checks are completed on a weekly basis
- Ensure that all stock is available at all times and missing stock is reported immediately to FLM
- Ensure that the company vehicle is clean at all times
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Minimum Requirements:
- Clear criminal record
- Grade 12 or equivalent
- Computer literate
- At least 2 years’ cashier experience or similar role
- Able to work under pressure
Job Specification:
- Ensure that cash processing procedures are adhered to
- Counting and verifying money
- Balancing and reconciling money
- Operating money counting machines
- Packing ATM’s
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Minimum Requirements:
- Clear criminal record
- Grade 12 or equivalent
- Computer literate
- At least 2 years’ cash centre experience or similar role is an advantage
- Treasury experience is an advantage
- Able to work under pressure and multitask
- Must be able to work extra hours when needed
- Must be able to address and resolve challenges which may arise
Job Specification:
- Opening and closing of Cash Centre where applicable
- Ensure that Standard Operational procedures are adhered to
- Counting and verifying money
- Balancing and reconciling money
- Re-counting of money if differences occur
- Ensure daily reports and statistics are up to date
- Ensure that all relevant documents are complete, neat and filed
- Ensure all schedules balance with physical count
- Ensure registers are used and signed for daily
- Ensure incident reports are handled as required
- Ensure all client queries are dealt with in a professional manner and timeously
- Ensure client satisfaction is top priority
- Ensure basic discipline is enforced within the Cash Centre
- Accountable for Cash Centre appointed to him/her if no manager
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Qualifications, experience, and other competencies required:
- BCom Degree in Accounting.
- 5-8 years’ experience as a Senior Finance Manager.
- Computer literate in MS Office suite with Advance Excel.
- Cleaning experience advantageous
- SAP Experience.
- IFRS.
- Stock Management
- Financial Acumen.
- Planning & Budgeting.
- Attention to detail.
- Administration, interpersonal communication, and customer liaison skills are required.
- Own vehicle and valid driver’s license.
- Clear Criminal Record.
Key areas of responsibility: (Not totally inclusive)
- Oversight and review of all accounting functions in the set-out area of responsibility.
- Influence and drive the achievement of agreed/set out financial targets.
- Maintaining the general accounting /cost accounting/payables and receivables.
- Consolidate, analyse and report on financial performance as well as corrective, preventative and improvement initiatives required to achieve financial strategies and targets.
- Develop and implement improvements to the control framework to support accurate financial reporting and ongoing assessment of risks and associated controls.
- Compilation of monthly Reporting Packs.
- Ensure the adequacy of balance sheet structuring.
- Preparation of subsidiary Annual financial statements.
- Preparation of Quarterly CEO Report.
- Adhoc requirements as required by CFO FADT and Cleaning Executive, including benchmarking for Business Plan.
- Control of Monthly journals.
- Planning of monthly, quarterly, and annual reporting - continuous process optimization.
- Ensure profitability analysis monthly
- Management of Open P/O’s
- Management of payroll procedures
- Ensure cost controls and budgets adhered too
- Management of Limits of Authority with all expenses
- Management of cost initiatives and savings
- Ensure correct stock procedures and controls are adhered too
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Key Responsibilities:
- Supervise the organization and management of all cleaning and hygiene supplies within the facility.
- Extensive knowledge of all cleaning equipment and products.
- Extensive knowledge of all hygiene chemical products.
- Ensure that all necessary products are stocked and readily available for use by cleaning staff.
- Maintain accurate inventory records and track usage of cleaning and hygiene supplies.
- Coordinate with vendors for supply orders and manage stock levels to prevent shortages.
- Train and supervise cleaning staff on proper handling and usage of cleaning and hygiene products.
- Monitor and report on equipment maintenance needs and repair issues.
- Maintain a clean and organized storage area for all cleaning and hygiene supplies.
- Ensure compliance with company health and safety regulations related to cleaning products and supplies.
- Develop and implement efficient storage and inventory management procedures.
- Assist with other cleaning and hygiene tasks as needed.
Qualifications:
- High school diploma or equivalent.
- Previous experience in a cleaning or hygiene-related role.
- Strong organizational and time management skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and as part of a team.
- Knowledge of cleaning products and supplies.
- Basic computer skills for inventory management.
- Ability to lift and move heavy items.
- Attention to detail and a commitment to cleanliness and hygiene standards.
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Minimum Qualifications and Experience:
- BCom Degree in Human Resource Management or similar / equivalent.
- 8 to 10 years’ experience as a Regional Human Resource Manager/ Senior Human Resource Generalist with proven leadership abilities.
- Experience operating in multiple diversified environments would be an advantage.
- Extensive operational experience would be an added advantage.
- Knowledge of the BCEA/EEA/LRA and other related Acts.
- Experience in managing project related to start-up procedures, Manpower requirements, client SLA requirements and take-on compliance processes.
- Manage logistics and team of allocated resources to ensure output and goals are met as per KPA.
- Track and manage controls, daily progress, management of costs and general compliance with Firearm Control Act, PSIRA, NKP and related legislative requirements
- Oversee and provide direction to operational resources on Manpower related criteria and potential risks.
- Strong leadership skills and the ability to motivate and manage various teams.
- Excellent communication and interpersonal skills.
- Strong MS Office suite computer skills, including but not limited to MS Word, Excel, Power Point and Outlook.
- Proven track record of project management processes.
Main Duties:
- Manage the Manpower compliance portion of a larger roll-out project from end to end with allocated Manager in support.
- Manage suitable matrix reporting to ensure a dashboard of reporting is available to measure the status and progress as per the project time frame and planning.
- Efficient communication and collaboration at all levels, including reporting to Executive level.
- Operational contractual compliance monitoring and management to ensure when no new roll-outs are in progress that existing compliance of allocated contracts and monitored adequately as well as enlarge with Health & Safety for Company support.
- In-depth understanding of the on-boarding processes related to HR Manage, SAP, FAMS and adequate understanding of related and impacting FSG policies.
- Experience in managing regional operational HR functions.
- Ability to travel extensively and work within allocated regions and get involved in operational tasks as and when required.
- Maintain stakeholder relations to ensure project roll-out is enhanced via adequate engagements that includes but not limited to surrounding communities, clients / customers, members of public and other critical role players.
- Manage a team of employees and assign internal resources, including setting performance standards and providing feedback.
- Ensure compliance with all company policies and procedures.
- Measure unit operations against performance and cost indicators of the bigger project roll-out and recommend improvements to drive operational efficiency and effectiveness on an ongoing basis.
- Ensure compliance with impacting legislation including but not limited to: PSIRA Act, Firearms Control Act, BCEA, Employment Equity Act etc.
- Engage with various stakeholders across the business to drive communication and collaboration.
- Support the FSG Group goal congruence initiatives.
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Minimum Requirements:
- A degree in social work or a related field.
- Licensed or eligible for licensure as a social worker in the state of employment.
- Previous experience providing counselling and support services in a mental health or wellness setting.
- Strong interpersonal and communication skills.
- Ability to work effectively with individuals from diverse backgrounds and experiences.
- Familiarity with mental health resources and support services in the community.
- Ability to maintain confidentiality and professionalism in all interactions with employees.
- Commitment to promoting mental health and wellness in the workplace.
- Willing to Travel.
Jobs Objectives
- Facilitate provision of critical financial and non-financial support to Fidelity Services Group employees facing injuries, emergencies, and hardships
- Educate or facilitate quarterly workshops to address health challenges, reduce stress, address anxiety, depression and build resilience and coping mechanisms.
- Promote wellness awareness through internal communication (email, posters, FESS, EVP Team Sessions.
- Provide or facilitate counselling services for employees and their immediate families
- Promote EAP awareness through internal communication (email, posters, FESS, EVP Team Sessions.
- Mental Health First Aid Training
- Facilitate, schedule or Train employees as Mental Health First Aid Trainers to identify and support employees in distress.
- Provide emotional support and practical support to employees affected by death of co-worker
- Collaborate with HR, and COIDA department managers to identify affected employees- create regional WhatsApp groups (HR, COIDA and Wellness Champions) for quick communication mechanism.
- Schedule bereavement support sessions and counselling sessions facilitated by grief counsellor for affected teams within one week of incident.
- Report back to National Wellness Manager within 24 hours.
- Create peer support groups within teams to foster a culture of empathy and shared healing.
- Facilitate quarterly on-site health screening focusing on blood pressure, glucose levels, BMI etc.
- Facilitate ongoing workshops and awareness sessions on physical wellness focusing on blood pressure, glucose levels, BMI etc.
- Promote physical wellness through internal communication (email, posters, FESS, EVP Team sessions focusing on blood pressure, glucose levels, BMI etc.
- Facilitate financial literacy workshops to educate employees on budgeting, savings and managing debt.
- Promote financial literacy though internal communication (email, posters, FESS, EVP Team sessions focusing on budgeting, savings and managing debt.
- Pre-Retirement Planning
- Schedule and coordinate one-one sessions for employees due for retirement between 50 and 60 years of age facilitated by financial advisors.
- Keep records and report pre-retirement session held and report to National Wellness Manager on monthly basis.
- Facilitate team-building activities to foster camaraderie
- Facilitate skills development programs to enhance job-related skills and career growth.
- Facilitate Wellness Days to educate employees about Wellness
go to method of application »
Minimum Requirements:
- A degree in social work or a related field.
- Licensed or eligible for licensure as a social worker in the state of employment.
- Previous experience providing counselling and support services in a mental health or wellness setting.
- Strong interpersonal and communication skills.
- Ability to work effectively with individuals from diverse backgrounds and experiences.
- Familiarity with mental health resources and support services in the community.
- Ability to maintain confidentiality and professionalism in all interactions with employees.
- Commitment to promoting mental health and wellness in the workplace.
Jobs Objectives
- Facilitate provision of critical financial and non-financial support to Fidelity Services Group employees facing injuries, emergencies, and hardships
- Educate or facilitate quarterly workshops to address health challenges, reduce stress, address anxiety, depression and build resilience and coping mechanisms.
- Promote wellness awareness through internal communication (email, posters, FESS, EVP Team Sessions.
- Provide or facilitate counselling services for employees and their immediate families
- Promote EAP awareness through internal communication (email, posters, FESS, EVP Team Sessions.
- Mental Health First Aid Training
- Facilitate, schedule or Train employees as Mental Health First Aid Trainers to identify and support employees in distress.
- Provide emotional support and practical support to employees affected by death of co-worker
- Collaborate with HR, and COIDA department managers to identify affected employees- create regional WhatsApp groups (HR, COIDA and Wellness Champions) for quick communication mechanism.
- Schedule bereavement support sessions and counselling sessions facilitated by grief counsellor for affected teams within one week of incident.
- Report back to National Wellness Manager within 24 hours.
- Create peer support groups within teams to foster a culture of empathy and shared healing.
- Facilitate quarterly on-site health screening focusing on blood pressure, glucose levels, BMI etc.
- Facilitate ongoing workshops and awareness sessions on physical wellness focusing on blood pressure, glucose levels, BMI etc.
- Promote physical wellness through internal communication (email, posters, FESS, EVP Team sessions focusing on blood pressure, glucose levels, BMI etc.
- Facilitate financial literacy workshops to educate employees on budgeting, savings and managing debt.
- Promote financial literacy though internal communication (email, posters, FESS, EVP Team sessions focusing on budgeting, savings and managing debt.
- Pre-Retirement Planning
- Schedule and coordinate one-one sessions for employees due for retirement between 50 and 60 years of age facilitated by financial advisors.
- Keep records and report pre-retirement session held and report to National Wellness Manager on monthly basis.
- Facilitate team-building activities to foster camaraderie
- Facilitate skills development programs to enhance job-related skills and career growth.
- Facilitate Wellness Days to educate employees about Wellness
go to method of application »
Minimum Requirements:
- A degree in social work or a related field.
- Licensed or eligible for licensure as a social worker in the state of employment.
- Previous experience providing counselling and support services in a mental health or wellness setting.
- Strong interpersonal and communication skills.
- Ability to work effectively with individuals from diverse backgrounds and experiences.
- Familiarity with mental health resources and support services in the community.
- Ability to maintain confidentiality and professionalism in all interactions with employees.
- Commitment to promoting mental health and wellness in the workplace.
Jobs Objectives
- Facilitate provision of critical financial and non-financial support to Fidelity Services Group employees facing injuries, emergencies, and hardships
- Educate or facilitate quarterly workshops to address health challenges, reduce stress, address anxiety, depression and build resilience and coping mechanisms.
- Promote wellness awareness through internal communication (email, posters, FESS, EVP Team Sessions.
- Provide or facilitate counselling services for employees and their immediate families
- Promote EAP awareness through internal communication (email, posters, FESS, EVP Team Sessions.
- Mental Health First Aid Training
- Facilitate, schedule or Train employees as Mental Health First Aid Trainers to identify and support employees in distress.
- Provide emotional support and practical support to employees affected by death of co-worker
- Collaborate with HR, and COIDA department managers to identify affected employees- create regional WhatsApp groups (HR, COIDA and Wellness Champions) for quick communication mechanism.
- Schedule bereavement support sessions and counselling sessions facilitated by grief counsellor for affected teams within one week of incident.
- Report back to National Wellness Manager within 24 hours.
- Create peer support groups within teams to foster a culture of empathy and shared healing.
- Facilitate quarterly on-site health screening focusing on blood pressure, glucose levels, BMI etc.
- Facilitate ongoing workshops and awareness sessions on physical wellness focusing on blood pressure, glucose levels, BMI etc.
- Promote physical wellness through internal communication (email, posters, FESS, EVP Team sessions focusing on blood pressure, glucose levels, BMI etc.
- Facilitate financial literacy workshops to educate employees on budgeting, savings and managing debt.
- Promote financial literacy though internal communication (email, posters, FESS, EVP Team sessions focusing on budgeting, savings and managing debt.
- Pre-Retirement Planning
- Schedule and coordinate one-one sessions for employees due for retirement between 50 and 60 years of age facilitated by financial advisors.
- Keep records and report pre-retirement session held and report to National Wellness Manager on monthly basis.
- Facilitate team-building activities to foster camaraderie
- Facilitate skills development programs to enhance job-related skills and career growth.
- Facilitate Wellness Days to educate employees about Wellness
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Key Responsibilities:
- Collaborate with department leaders to identify training needs and develop learning objectives that support organizational goals
- Design and deliver effective development programs using a variety of modalities, including instructor-led training, online courses, and webinars
- Evaluate the effectiveness of training programs through feedback surveys, metrics, and performance evaluations
- Provide one-on-one coaching to employees to help them develop their skills and reach their full potential
- Assist in the implementation of performance management processes, including goal setting, performance reviews, and career development planning
- Stay current on industry trends and best practices in talent development and recommend new ideas and initiatives to support employee growth
- Maintain accurate records of training activities and employee development plans
Qualifications:
- Bachelor's degree in human resources, Industrial and Organizational psychology or a related field
- 3+ years of experience in talent development, learning and development, or a related field
- Strong knowledge of adult learning theory and instructional design principles
- Excellent communication and presentation skills
- Proven ability to build relationships with employees at all levels of the organization
- Experience with learning management systems and other training technology tools
- Professional certification in talent development, coaching, or related field is a plus
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Minimum Requirements
- Post matric qualification in General Management advantageous.
- Sales, Marketing or Management diploma advantageous.
- 3 years’ minimum experience, at Mid-Management level.
- Financial knowledge of Budgets, forecasting and Profit and Loss
- Grade B Security Certificate – (existing or to be obtained on appointment)
- Experience in the Security Industry preferred.
Duties & Responsibilities
Leadership
- To consistently provide strong leadership of the branch and its employees.
- To communicate with passion the vision and strategy of the branch and its performance.
- To make timely, considered decisions for the long-term success and development of the branch.
Finance, Planning & Controls
- Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
- Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.
- Manage and ensure accurate forecasting for branch in accordance with Finance.
- Manage Branch P&L to ensure profitability is sustained and growth is achieved.
- Manage effective collections for the branch.
Sales
- Achieve the Branch Sales targets.
- In conjunction with the Regional Sales Managers conduct sales projections per geographical area.
- Set sales and growth targets.
- Analyse sales figures and the provision of data information to enable management to take business decisions.
- Assist direct reporting Sales Consultants to achieve sales targets.
- Ensure debtors control in respect of new clients and installations are in place.
- Handle client complaints.
Dealer and IIP’s:
- Achieve the budgeted Dealer and IIP sales lines per month at the budgeted RPU.
- Recruit and onboard additional Dealers and IIP’s within the region/branch footprint.
- Include Dealers and IIP’s in the branch strategic plan, and support them to achieve their individual contributions to the branch budgets.
Operations
- Ensure that effective planning/ production controls are established in all areas and are a key management tool.
- Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.
- Champion the development of a customer focused quality improvement culture.
- Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary.
- Ensure that service levels throughout the branch is sustained.
- Drive a community driven pro-active service throughout the branch.
- Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road.
- Manage operational Area Managers to ensure operational excellence throughout the branch.
- Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)
Health, Safety and Environment
- Maintain health & safety policies and working procedures.
- Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines.
Marketing
- Drive all marketing activations within the branch.
- Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
- Drive strong social media presence within the branch identifying influencers and forging good relationships with them.
- Drive a culture of “content-creation” to remain relevant in the social media space.
- Ensure that OTT strategies are implemented and relevant.
- Drive effective/pro-active communications.
Commercial
- Be proactive in regularly reviewing customer requirements and feedback.
- Communicate with customers on a regular basis.
- Ensure close liaison with branch sales team.
- Exploit new market and product opportunities via various external routes.
- Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.
People Management
- Identify training and development needs among staff and coach accordingly.
- People management, including all HR related issues as well as staff development.
- Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available.
Business development
- Together with operational managers identify Residential Guarding and bulk sale opportunities.
- Generate proposals for bulk business/Residential Guarding sites.
- Drive community involvement through operational collaborations and the effective communication thereof.
- Manage the profitability of Residential Guarding schemes.
Attrition
- Manage all elements of attrition.
- Drive reconnections within the branch.
- Analyse branch attrition and plan mitigating actions to remedy it
- Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum.
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Key Responsibilities:
- Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
- Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
- Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.
Qualifications & Experience:
- Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
- Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
- Matric or equivalent qualification.
- Psria reg Grade C
Duties:
- Generate and close deals, leveraging both self-sourced leads and those received internally.
- Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
- Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
- Maintain administrative duties related to sales with meticulous attention to detail.
Performance Standards:
- Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
- Ensure timely follow-up on all leads and quotes to maximize conversion rates.
go to method of application »
Key Responsibilities:
- Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
- Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
- Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.
Qualifications & Experience:
- Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
- Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
- Matric or equivalent qualification.
- Psria reg Grade C
Duties:
- Generate and close deals, leveraging both self-sourced leads and those received internally.
- Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
- Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
- Maintain administrative duties related to sales with meticulous attention to detail.
Performance Standards:
- Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
- Ensure timely follow-up on all leads and quotes to maximize conversion rates.
go to method of application »
Minimum Requirements
- Minimum five (5) years management experience in industrial & commercial industry or similar service industry is essential
- Matric and tertiary qualification preferred
- Exposure to selling of a service will be advantageous
- Exposure to Industrial Relations on a shop floor level will be advantageous
- Preferably from a sales/operations background
- Computer literate (MS Office, must have good excel skills)
- Valid driver’s license
- Ability to work flexible hours as required
Job Specification
- Ensure that attendance registers are marked daily at the beginning of the shift, ensuring labour allocation is correct and any changes on the attendance sheet initiated
- Ensure adequate control over all equipment in accordance with fixed asset policies and procedures
- Ensure that store orders are authorized by the Regional Manager and submitted timeously to the Stores Department
- Responsible for maintaining discipline by using the Company’s disciplinary code and procedures, as well as attending to grievances
- Promptly attend to daily messages and complaints
- Ensure that staff is informed of changes that affect them with regard to Company policies
- Prepare contingency plans for strikes and stay-aways
- Appraise employees by way of verbal direction and performance appraisals for supervisory level and above
- Adhere to Company policy and procedure (retrenchment, promotion, etc.)
- Carry out regular inspections at all sites
- Attend certain regular meetings with clients. Where these meetings need to be recorded, this to be done and copies of the minutes distributed. All problems to receive prompt action. Call rosters to be submitted to management.
- Responsible for all engagements, pay rate changes, dismissals, authorized by the Regional Manager, and ensuring that the necessary documents are completed.
- Promote the Company’s full range of non-recurring business (specials).
- Attend monthly Area Manager’s meetings with the Regional Managers to discuss Monthly wage queries, leave, costing, etc. as and when required.
- Responsible for holding monthly meetings with Supervisory staff, including submission of the agenda and meeting minutes
- Responsible for compliance with all the regulations of the Occupational Health and Safety Act or any other regulation or Act that might refer to the matter of safety
- Investigate debtor’s queries with clients and collect cheques from clients when instructed to do so by Regional Managers or the Debtor’s Department
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Mechanic duties and responsibilities
- Inspect vehicle engine
- Inspect mechanical and electrical components
- Diagnose issues timely and accurately
- Inspect vehicle computer and electronic systems
- Conduct regular maintenance work such as replacing fluids, lubricating parts
- Schedule future maintenance sessions
- Advise motorists on good vehicle use
- Offer our products and services
- Build relationships with cleints
- Act as an advisor and give useful advices for car maintenance
- Bill services
- Maintain equipment and tools in good condition
Mechanic requirements and qualifications
- 2 years of experience as an Auto Mechanic or similar role
- Excellent knowledge of mechanical, electrical and electronic components of vehicles
- 2 years of experience with vehicle diagnostic systems and methods
- Ability to handle various tools
- Ability to multi-tack
- Good physical condition
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- High school diploma is preferred
- Valid certification (e.g ASE) is a plus
- Must reside in Durban
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Key Performance Areas:
- HR administrator
- HR Clerk
Recruitment, selection and placement.
- Establish a recruitment market that will render quality candidates.
- Apply various tests to establish suitability for the position.
- Conduct interviews with responsible manager from the shortlisted candidates.
- Prepare relevant paperwork for the candidate to be appointed and process it accordingly.
- Conduct a full induction with follow ups to ensure the appropriate placement is done.
- Loading of new employee’s application on the HR system.
Maintaining sound industrial and employee relations.
- Ensuring that information relating to policies and procedures on IR are made known to staff and their use is monitored in-house and Appointments are done within specified time frames.
- Quality candidates are appointed systematically.
- Retention is achieved via induction.
- No deviation to be allowed.
- Matters for employees are dealt with adequately to the satisfaction of the employees.
- Assisting in communication.
- Administration of company benefits.
- Conduct disciplinary enquiries.
Assisting in communication.
- Decide together with other managers on important communication to be circulated.
- Ensure that communication is reaching the targeted audience.
- Checking understanding and effectiveness of communication circulated.
Administration of company benefits.
- Ensuring a better understanding of all company benefits.
- Facilitate that benefits are accessed by staff.
- Ensure that all administration work pertaining to benefits is done and followed up properly.
Ensuring compliance with statute.
- Acquire knowledge of all applicable statute.
- Ensure compliance with such statute.
- Working as an HR business partner with other managers.
- Learn more about the key performance areas of the other managers.
- Engage with them continuously on employee matters and try and add value into what they do.
- Create a trust relationship with other managers and give them valuable advice and assistance whenever it is needed.
- Ensuring industrial peace and happiness.
- Ensuring that communication channels are effective.
- Benefits are accessible and known to staff.
- Driving total compliance.
- Good and honest relationship with other managers.
Minimum Requirements:
- Matric certificate
- Diploma or Degree in Human Resource Management will be and added advantage.
- At least 2-3 years’ experience in HR environment.
- Administration, interpersonal communication, and client liaison skills are required.
- Strong planning, leadership, organizational skills as well as good interpersonal and communication skills are essential.
- Computer literacy on Microsoft Programs essential.
- Analytical and critical thinking skills
- Customer focused
- Team player
Method of Application
Use the link(s) below to apply on company website.
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