Current Vacancies at Hollard Insurance

Role Objectives

• Responsible for reception. Process all administrative tasks assigned ie. indexing, filing, assist with ordering of office supplies, mail, courier duties, loading of risk surveys etc, within the set standards required by the company thus contributing to the productivity of the branch. Branch administration and facilities support
• Enhance the image of the company through the continuous delivery of efficient and effective customer service

Key Responsibilities

• Reception: Welcome and attend to visitors promptly. Monitor visitor movements ensuring that they have been attended to and if need be follow up with business for unattended visitors.  Always ensure a professional environment. Exceed customer expectations
• Telephone: Ensure calls are answered swiftly and transferred correctly.   Handle complaints and criticism professionally and effectively.  Messages to be given to relevant parties timeously
• General office administration: Re-direct mail, courier responsibility, direct queries to departments concerned, acceptance of stationary and other deliveries, assist with ordering of office supplies when required, petty cash administration, assist with underwriting administration and claims administration, ad hoc duties. Load risk surveys
• Customer service: Provide timely and professional customer service to stakeholders. Ensure that customers are treated fairly
• Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 4 hours
• Processing: Accurate and timely data capturing. Quality standards to be always adhered to
• Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures. Continuously look for ways to improve
• Variance Management: Adhere to standards set by Hollard. Provide action plans and follow up with corrective actions to all variances
• Recordkeeping (documents, e-mails etc) to be always kept up to date
• Indexing: Ensure that documents are indexed correct and that indexing is kept up to date at all times                                                                                   
• Employee Growth: Take responsibility for your own career growth and have regular discussions with the relevant role players

Required Knowledge and Experience   

• At least 3 years Customer Service Experience
• Previous frontline experience face-to-face interaction

Educational Requirements    

• Matric/Grade 12
• Relevant customer service certificates advantageous

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Role Objectives:

• To provide administrative support to the Assessing team in a growing and demanding environment. Protect Hollard from being over exposed from a risk management point of view. Cost containment of motor book. Drive motor culture. Implement head office protocols – Parts Sourcing, salvage process. To contribute to the growth and profitability of Hollard by accurate risk assessment. Enhance the image of the company through the continuous delivery of efficient and effective customer service. Foster effective relationships with supply chain partners. Technical Admin support to branches and brokers through the supply of accurate information to ensure the most informed decision can be made by business.

Key Responsibilities:

• Ensure the reduction of claims cost (i.e. upliftment instructions, assessor appointed within the agreed turnaround time without any delay), follow agreed processes and adhere to relevant mandate.
• Drive towards service delivery, accuracy and ensure correct assessor is appointed for the relevant assessment.
• Ensure that standard operating procedures are being followed and request all relevant information from internal and or external assessor for accuracy of assessments.
• Update the line of business system with all relevant information and update financials timeously.
• Deliver a reliable administrative support, customer service and improve the overall customer relationship to all business units.
• Acknowledge customers and brokers promptly and treat them in a courteous manner.
• Promote the fair treatment of customers in decisions and actions undertaken.
• Adhere to system procedures and requirements.
• Ensure that at all times TCF is adhered to through having the necessary discussions with the respective clients.
• Evaluate and manage risk; quantum; work in progress; final costing; vehicle substitution and quality assurance.
• Build strong relationships with role players in partnership agreements and ensure adherence to partnership agreements.
• Ongoing research into issues affecting motor at Hollard. Participate with senior management in initiatives around product development, processes, policy, and strategy.
• Local branch support in terms of technical aspects of claims.
• Ensure full compliance to all processes, policies and procedures and identify areas of improvement.
• Produce required reports timeously including detailed analysis thereof.
• Provide action plans and follow up with corrective actions to all variances.
• Other adhoc duties.

Required Knowledge and Experience    

• 3 years experience in the Motor / Insurance Industry
• Strong Admin Skills; MS Office and Outlook
• Telephonic Negotiation Skills
• Conflict handling skills
• Basic business ethics and financial principles related to claims:
• Time management
• Change management
• Knowledge of commercial and industrial short-term insurance including:
• Claims procedure
• Insurance terminology
• Product knowledge

Educational Requirements    

• Matric or NQF4 Equivalent
• Technical (Motor) qualification advantageous

Closing Date    
2023/08/02

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Job Advert Summary    

• The Group Finance & Assurance Team within Hollard Centre is looking for a Minute Taker to join the Company Secretariat Team. The role of the minute taker will be to ensure that transcribing, minute taking & preparation of packs are done timeously and efficiently. 

Required Knowledge and Experience    
Experience:

• 2- 4 years in a minute taking or similar role or in a finance or legal background

Skills:

• Proven skills working as a Minute Taker
• Strong attention to detail
• Have good administration background and knowledge of Microsoft Office
• Be highly reliable and organised.
• Be great with people and a team player.
• Exceptional written and verbal communication skills in English is essential.
• Good business acumen and understanding of insurance preferable.

Key Responsibilities: 

• Transcribing minutes from recordings
• Attendance of meetings and preparing minutes
• Preparing matters arising
• Uploading meeting packs

Educational Requirements    

• Senior Certificate
• Tertiary qualification in Business / Accounting preferable

Closing Date    
2023/07/31

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Job Advert Summary    

• Hello…an exciting new opportunity has just become available in our HINT, Finance area. We are looking to recruit a Technical Group Accountant: IFRS 17.
• Reporting directly to HINT Head: Finance, this role is responsible for the HINT group’s implementation of IFRS 17 as a Finance Lead, providing technical support to finance teams in the group and managing the IFRS17 aspects of the audit.
• Group implementation of IFRS 17 (HINT centre and HINT subsidiaries)
• Provide technical accounting support to group companies and drive implementation of technical standards (IFRS17).
• Lead the Finance IFRS17 workstream meetings and drive participation and manage deadlines.
• Design and develop IFRS 17 finance reports including management accounts.
• Facilitate the audit process by liaising with auditors and providing relevant audit support in relation to Projects.
• Customized mapping of the chart of accounts as well as the validation of the journal postings produced by the calculation engine.
• Enable  subsidiaries to identify the new controls, reconciliations and other validations that need to be embedded into new IFRS 17 systems and processes (IFC).
• Support countries with the UAT process.
• Assistance with ad-hoc projects as and when needed.
• Annual Financial Statements to comply with IFRS 17 (HINT centre and HINT subsidiaries)
• Assist in the customising of the Group as well as subsidiaries’ financial statements including the disclosure notes to comply with IFRS 17.
• Mapping of the General ledger and CaseWare.
• Annual review of Group and subsidiaries’ annual financial statements of the subsidiaries to ensure compliance with IFRS 17.
• Ensure adequate controls and processes are in place to confirm that consolidation eliminations are complete and accurate.
• Manage the External audit relationship on IFRS17 matters, coordinate the consolidation audit process as well as deliverables to FRCC (Audit & Risk Committee).
• Assistance with ad-hoc projects as and when needed.

Required Knowledge and Experience   

• A minimum of 5 years post articles experience
• IFRS 17 experience non-negotiable
• Insurance industry experience
• Africa exposure beneficial
• Good knowledge of different account systems – knowledge of CaseWare and Sage would be an advantage.
• Ability to manipulate large amounts of data from different data sources.
• In-depth knowledge of financial accounting and related processes
• IFRS and International accounting standards
• Strong interpersonal skills with the ability to build effective working relationships and influence change.
• Leadership skills and the ability to work independently.
• Excellent interpersonal communication skills
• Highly numerate, with excellent analytical and problem-solving skills
• Ability to work under pressure and tight deadlines.
• Good planning and organising skills.

Educational Requirements    

• CA (SA)

Closing Date    
2023/07/31

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Job Advert Summary   

• Hello…an exciting new opportunity has just become available in our HINT, Finance  area. We are looking to recruit a Group Finance Consolidation & Reporting Specialist (2 year fixed term contract).
• Reporting directly to Head: Finance responsible for the HINT SA and Subsidiaries’ statutory financial reporting, audit and providing technical support.
• Prepare consolidated results quarterly.
• Ensure adequate controls and processes are in place to confirm that consolidation eliminations are complete and accurate.
• Provide technical guidance on new accounting standards that could impact the Group.
• Provide technical guidance on the accounting for any new business structures or acquisitions which could impact the Group.
• Facilitate the production of financial covenant data for reporting to the banks and for ensuring ongoing compliance with all covenant requirements.
• Ensure  the implementation of any new group accounting systems.
• Document all IFRS policies and procedures to ensure that processes are applied consistently across all Group entities.
• Provide training to the financial accounting team on new accounting standards or reporting requirements.
• Provide system training to the users.
• Review of accounting transactions to ensure compliance with IFRS.
• Ensure compliance with accounting practice applicable to insurers, good governance, and risk management practice, as well as laws and regulations.
• Continuous improvement of accounting and reporting processes in line with overall business objectives and needs.
• Manage the external audit process including deadlines.
• Stakeholder Support:  internal stakeholders, actuarial stakeholders and external audit relationships
• Assistance with ad-hoc projects as and when needed.
• Group reporting and preparation of Annual Financial Statements (HINT centre and HINT subsidiaries)
• Preparation of the Group financial statements, in compliance with IFRS.
• Mapping of the General ledger and CaseWare.
• Customizationof the Group as well as subsidiaries’ financial statements including the disclosure notes to comply with IFRS 17.
• Review annual financial statements of the subsidiaries to ensure compliance with IFRS.
• Manage the External audit relationship, coordinate the consolidation audit process as well as deliverables to FRCC.
• Provide finance teams with guidance and support of best practice standards.
• Ensure financial controls are designed, implemented, and managed across the organisation based on group guidelines (IFC)
• Assistance with ad-hoc projects as and when needed

Required Knowledge and Experience   

• A minimum of 5 years post articles experience
• A minimum of 3 years of Consolidation experience
• Strong technical background with experience in financial reporting under IFRS, including the preparation of consolidated financial statements.
• Detailed knowledge of large consolidation processes
• Insurance industry and IFRS 17 implementation experience would be an advantage.
• Tax and audit experience beneficial
• Africa exposure beneficial

Skills:

• Good knowledge of different account systems – knowledge of CaseWare would be an advantage.
• Excellent technical accounting skills
• Ability to manipulate large amounts of data from different data sources.
• In-depth knowledge of financial accounting and related processes
• IFRS and International accounting standards
• Related legislation
• Stakeholder management skills
• Strong interpersonal skills with the ability to build effective working relationships and influence change.
• Leadership skills and the ability to work independently.
• Excellent interpersonal communication skills
• Highly numerate, with excellent analytical and problem-solving skills
• Excellent attention to detail
• Ability to work under pressure and to tight deadlines
• Time management
• Good planning and organising skills
• Accuracy and attention to detail
• Delivery driven
• Initiative and proactivity
• Team player
• Self-managed
• Integrity
• Assertiveness

Educational Requirements    

• CA (SA)

Closing Date    
2023/07/31