Description
The ideal candidate will be responsible for designing, implementing, and managing our OpenStack cloud infrastructure. This role involves working closely with other IT professionals to ensure the availability, reliability, and security of our cloud services.
An OpenStack Administrator is a critical role in organizations that rely on OpenStack for their cloud infrastructure. The administrator's responsibilities are diverse and require a strong technical background in cloud computing and Linux systems administration.
OpenStack Infrastructure Management
- Deploy, configure, and maintain OpenStack infrastructure components, including compute, storage, and networking resources.
- Monitor and optimize the performance of the OpenStack environment to ensure efficient resource utilization.
Virtualization and Instance Management
- Create and manage virtual machines (VMs) and instances within the OpenStack environment.
- Handle instance provisioning, scaling, and maintenance tasks.
Storage Management
- Manage block and object storage resources within OpenStack (e.g., Cinder and Swift).
- Implement and maintain data storage solutions as per requirements.
Networking
- Configure and maintain networking components such as Neutron for virtual network management.
- Ensure network security and troubleshoot connectivity issues.
Security and Access Control
- Implement security policies and access controls to protect the OpenStack environment.
- Monitor for security threats and respond to incidents as necessary.
Backup and Disaster Recovery
- Develop and maintain backup and disaster recovery plans for OpenStack services and data.
Documentation and Reporting
- Create and maintain documentation for configurations, procedures, and troubleshooting guides.
- Generate regular reports on the performance and health of the OpenStack environment.
Collaboration and Support
- Work collaboratively with cross-functional teams, including developers and system administrators.
- Provide technical support and assistance to end-users as needed.
Requirements
Knowledge, skills, and attributes
- Strong knowledge of OpenStack components and architecture.
- Familiarity with Linux operating systems.
- Understanding of cloud networking concepts and security best practices.
- Excellent troubleshooting and problem-solving abilities.
- Strong communication and teamwork skills.
Education and training
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Relevant certifications (e.g., Certified OpenStack Administrator) a plus.
Experience
- Proven experience as an OpenStack Administrator or in a similar cloud infrastructure role.
- Experience with virtualization technologies (e.g., KVM, VMware).
- Scripting and automation skills (e.g., Python, Ansible).
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Description
As the OD Facilitator, you will be responsible for designing, developing, and facilitating high quality training content for various projects within the business. This role focuses on identifying learning needs of our employees and deploying training initiatives to close gaps recognised within strict timeframes. In addition, strong relationship building, and administrative skills are required.
- Assess the business training needs by conducting regular needs analysis through surveys, interviews, focus groups, and communication with all levels of business.
- Create, coordinate, plan, and present various forms of skills training for employees and customers.
- Develop unique training programs to fulfil workers specific needs to maintain or improve job skills.
- Create and/or acquires training procedure manuals, guides, and course materials.
- Present training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.
- Maintain records of training and development activities, attendance, results of tests and assessments, and re-training requirements.
- Analyse and track impact of training and proactively manage success.
- Present progress reports strategically using the MS Office suite.
- Evaluate program effectiveness through assessments, surveys, and feedback.
- Maintain knowledge of the latest trends in training sector.
- Perform other related duties as required by reporting manager.
Requirements
- Flexible with working hours/shifts to accommodate business requirements. This role would be required to work day shift and night shift hours.
- Familiar with online learning technology.
- Minimum of 2 years facilitation experience (Management/Learnerships/Soft Skills).
- Experience managing medium to large scale programs/projects while working cross-functionally with multiple teams and stakeholders.
- Experience in using data collection, research, and analysis to evaluate project outcomes and improve and organizational performance.
- Able to deliver training to senior levels of the business.
- Readily available portfolio of work – presentations or samples of work that has been designed and developed.
- Completed Train the Trainer, Assessor, Moderator.
- BEE knowledge and understanding.
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Description
We need Trainers who will help give our future employees the tools to be more independent, equip them so that they gain more control of their lives and have a strong foundation upon which to build lifelong habits for success within our company.
Our Trainers are responsible for the facilitation of product, soft skills and systems training in a fast-paced contact centre environment in order to achieve both
the company and our clients’ business and strategic objectives.
The detail
- Training preparation and facilitation - Update lesson plans, training material and versions to be used in facilitation of training in accordance with our curriculum, systems and/or product changes.
- Be an industry Thought Leader - Constantly look for ways to up-skill and familiarize yourself with business related developments and enhancements in the industry. Constantly seek ways to improve the training experience and share your ideas with your colleagues.
- Coach and Develop our Trainees and new Employees - Provide additional support to the new agents during the first full month throughout our training phases and into full production. Identify development gaps of Trainees and new agents to assist their managers with helping our new employees achieve optimal performance. Provide ongoing feedback to the recruitment team to assist in the improvement of the calibre of future hires.
- Reporting and Assessments - Conducts and submits Skills Gap Analysis reports for existing staff as required. Submit daily reports. Prepare candidates for tests and assessments
Requirements
- Matric / Grade 12
- Minimum of 1 year training or management experience preferably in a Contact Centre environment.
- Coaching experience is essential.
- Training / Coaching qualification advantageous.
- Ability to work flexible shifts.
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Description
The HR Director will lead the HR function in the CX business, to implement and drive people initiatives to support the growth and scalability of the business.
This role forms part of the CX leadership team and will provide insights driven by analysis and provide expert advice for the people function.
HR Leadership and Partnership
- Provide strategic HR leadership and partner with the executive team to align HR initiatives with organizational objectives.
- Develop and implement HR strategies that promote employee engagement, retention, and performance improvement.
Recruitment and Talent Acquisition
- Lead and oversee high volume recruitment efforts to attract top talent and meet the organization's evolving needs.
- Develop and implement effective talent acquisition strategies and best practices to support business growth.
Training and Development
- Drive training initiatives, including the development and implementation of training metrics, to enhance employee skills and capabilities.
- Ensure training programs are aligned with business objectives and individual employee development plans.
Data Analysis and Reporting
- Utilize data-driven insights and analytics to inform HR strategies, measure HR performance, and identify areas for improvement.
- Generate and present HR metrics and reports to the executive team (EXCO) for decision-making and strategic planning.
Strategic Thinking and Scalability Initiatives
- Collaborate with cross-functional teams to develop and implement strategic HR initiatives that drive scalability and support organizational growth.
- Propose innovative solutions and strategies to enhance operational efficiency and elevate the overall customer experience through HR initiatives.
Requirements
Knowledge, skills, and attributes
- Solid background in human resources.
- Excellent communication and interpersonal skills.
- Ability to build strong relationships with internal and external stakeholders.
- Strong organizational and coordination abilities.
- Demonstrated experience as a leader and mentor within an HR team.
- Adherence to ethical and legal HR practices.
Education and training
- Bachelor's degree in Human Resource.
Experience
- Proven experience in a senior HR leadership role, with a strong emphasis on HR partnering, data analytics, and high-volume recruitment.
- Demonstrated ability to lead and manage a large people team and work effectively in a high-pressure, fast-paced environment.
- Exceptional strategic thinking and problem-solving skills to drive successful HR initiatives and adapt to changing business needs.
- Proficient in HR software and data analytics tools to gather, analyze, and interpret HR-related data.
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