MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Through ou...
Responsibilities
Key Performance Areas
- As part the Group Tax team, the role is responsible for delivering to a specialized Transfer Pricing portfolio.
Group Transfer Pricing
- Input into the enterprise-wide Transfer Pricing Strategy, Mandate and Policy. Responsible for maintaining, reviewing and cascading the Group Policies to ensure alignment with regional tax law and legislations.
- Develop/provide input, maintain, and update Region-specific transfer pricing policy and guardrails.
- Oversee operations, accounting, and compliance in relation to transfer pricing policies.
- Evaluate cross-border transactions and recommend appropriate transfer pricing and tax applications.
- Provide expertise, advise and monitor transfer pricing compliance across the Group.
Transfer Pricing Strategy
- Guide in the development and preparation of transfer pricing documentation (Master File, Local Files, Country-by-Country Reports (CbCR) and other related requirements, ensuring compliance with local and international regulations (OECD Guidelines, BEPS Action Plan, local tax laws).
- Oversee the preparation of transfer pricing policies and ensure they align with business models and commercial realities.
- Provide advice on the selection of transfer pricing methods for intercompany transactions and assess the arm’s length nature of pricing arrangements.
Advisory and Regulatory Support
- Liaise with tax authorities on transfer pricing matters and handle tax audits related to intercompany pricing and arrangements.
- Maintain an understanding of evolving transfer pricing regulations and provide updates to senior leadership on potential risks or changes.
- Consult and advise Opcos on transfer pricing related issues.
- Assist Opcos to adhere to critical compliance requirements.
- Input into the Opco management team with respect to transfer pricing related change element and its impact, from both a tax strategic and operational level.
- Assist with driving the knowledge management process for the Opco and provide oversight on technical and operational trainings, based on service delivery / tax environment changes.
- Provide functional support and advisory services to business leaders on International Tax and Transfer Pricing matters.
Transfer Pricing Risk Management:
- Identify and manage transfer pricing risks associated with intercompany transactions and structures.
- Input into measures to mitigate risk and resolve issues that may arise in relation to transfer pricing audits or disputes.
Business, Project, M&A, Strategic Initiatives and Special Responsibilities
- Support various strategic business initiatives with respect to the transfer pricing implications as relates to new entities / businesses.
- Work with external advisers and counsel on Deal Advisory and Transactions (as they relate transfer pricing), including M&A deals and transaction structuring, evaluation of local and foreign transfer pricing implications, compliance, assessments as it impacts Group Tax risk positions and exposures.
- Project manage specialized Technology, integration and automation initiatives as they pertain to group Transfer Pricing.
Other Core Activities
- Foster positive and proactive transformation of MTN’s partnerships with external audit firms, revenue services and other key partners into value-creating, strategic relationships with mutual value exchange.
- Provide training to business leaders, Local Opco Tax teams and other relevant functional team members based on amendments on international and southern African tax laws, regulations and positions.
- Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.
Departmental Performance Management and Reporting
- Participation in the monitoring of performance and alignment with divisional strategy including own business performance and improvements for future performance.
- Periodically review reports from the Opcos and other business units within the MTN Group.
Staff Leadership and Management
- Manage team members, providing leadership, mentorship, growth and development path for the junior managers and provide active involvement and training of tax team members.
- Set clear objectives and goals for the team and enables the team to deliver and use operating mechanisms to continually assess progress and improve.
Collaboration
Responsibility towards:
Internal Stakeholders:
- Group Tax and Finance Team
- Group Exco
- Internal Audit and Risk and Compliance Teams
- Regional and Opco Executives
- Regional and Opco Finance Team
External Stakeholders:
- External Service Providers
- Tax Authorities
Qualifications
Job Requirements
Education:
- H. Dip Tax or equivalent
- CA (SA), CIMA or equivalent, B. Proc, BA LLB or equivalent
- Articles from a top 5 audit firm or at a law firm
- Master’s Degree in Tax Law advantageous
- Advanced Diploma in Transfer Pricing advantageous
Experience:
- 10 years transfer pricing experience with 5 years-experience at management level
- Strong knowledge of international tax laws and transfer pricing guidelines (OECD, BEPS).
- Experience with transfer pricing documentation, including preparing and reviewing master files, local files, and CbCR.
- Proficiency in financial modelling, including advanced Excel skills (e.g., financial analysis, forecasting, and benchmarking).
- Experience in handling tax audits and transfer pricing disputes (Revenue Authority experience will be advantageous)
Capabilities:
- Strategy Implementers, Decisive Problem Solver, Best Practice Value Creator
- Culture and Change Champion, Guiding People Manager, Relationship Builder
- Results Achieve, Operationally Astute
Competencies:
- Project management
- Transfer Pricing Risk Management
- Stakeholder management
- Local and International Transfer Pricing Laws
- Transfer Pricing strategy and operations
- Telecommunications advantageous but not essential
Other:
- Regional and Internation travel may be required
Apply Before 10/06/2026
go to method of application »
Job Description
- The Senior Specialist SLA Management is responsible for overseeing and ensuring the effective performance and compliance with Service Level Agreements (SLAs) across internal teams, service providers, and vendors within the Connected Enterprises Solutions business unit.
- The Senior Specialist works to align SLA management strategies with organizational goals and ensures that all SLA commitments are met or exceeded, contributing to the seamless delivery of Enterprise solutions.
Responsibilities
Strategy Enablement
- Support the execution of Enterprise Connected Solutions and functional strategies by developing and implementing SLA management strategies that support the broader organizational objectives and align with the strategic goals of the Enterprise business unit.
- Facilitate the integration and adoption of current and future technologies by ensuring SLAs are designed to support technological advancements and operational efficiencies.
- Identify and leverage opportunities for SLA improvements that drive strategic value, enhance service delivery, and support the business unit’s goals.
Operational Delivery
- Track and evaluate SLA performance against agreed-upon metrics and standards.
- Verify adherence to SLA commitments by internal teams, service providers, and vendors, addressing any deviations or breaches.
- Develop and implement corrective action plans for performance issues or compliance gaps.
- Analyze SLA performance data to assess service quality and operational efficiency.
- Generate detailed reports on SLA performance, highlighting key metrics, trends, and areas for improvement.
- Collaborate with internal teams and external partners to resolve performance issues and improve SLA compliance.
- Work closely with the Head of Partnerships & Alliances and other key stakeholders to align SLA management practices with organizational goals and customer expectations.
- Act as a liaison between internal teams and external service providers to ensure effective communication and issue resolution.
- Ensure customer-centric service delivery, with a focus on improving the overall experience for internal users and external customers.
- Provide support and guidance on SLA-related matters, including performance expectations and compliance requirements.
- Provide insights and recommendations to support strategic decision-making and planning based on SLA performance data.
- Prepare and present comprehensive reports on SLA performance and compliance to senior management.
- Participate in effective interlock processes and ways of work regarding solution development and commercialisation with solution/ product domains and other core teams.
Budget Management/ Cost Control
- Identify cost-saving opportunities and efficiency improvements while ensuring that workforce needs are adequately met.
- Identify opportunities to generate additional revenue.
Governance, Policies, Procedures
- Ensure effective implementation of (and compliance towards) company policies, processes, and procedures.
- Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.
- Participate in governance forums and required and ensure solutions developed comply with the Tech Operations standards defined.
- Identify, propose and implement technology and digital enablers to improve standards and compliance. Work in alignment with Group standards, practices, policies and principles.
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
- Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
- Where required, set up and participate in operational and tactical meetings.
Continuous Improvement
- Identify opportunities for enhancing SLA management processes and service delivery.
- Implement best practices and process improvements to boost SLA compliance and operational efficiency.
- Ensure that the relevant analysis of market knowledge, trends and competitive information is gathered and assimilated
- Ensure competitors benchmarking and gap analysis is performed as appropriate and incorporated into business operations
- Initiate change to continually improve all aspects of service delivery and drive continuous improvement as an important element of service delivery.
People & Culture Management
- Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
- Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research
- Identify own as well as functional training needs.
- Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
- Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.
Customer Experience and Satisfaction
- Assist in collecting and tracking Customer Satisfaction (CSAT) and Net Promoter Score (NPS) data.
- Help analyze customer feedback to identify patterns, pain points, and areas for improvement.
- Support the execution of initiatives aimed at improving customer satisfaction and loyalty.
- Collaborate with internal teams to address customer concerns and provide recommendations based on feedback.
- Maintain accurate records of customer feedback and satisfaction scores for reporting purposes.
Qualifications
Education
- 3-year tertiary qualification/ degree (Commercial/ Technical) in related field
- Relevant certification/ additional requirements advantageous
Experience
- At least 5 years related experience in in IT service management, with a strong focus on incident and problem management.
- Proven experience in managing and monitoring Service Level Agreements (SLAs) across internal teams and external service providers.
- Proven track record of collaborating with key stakeholders, including senior management, internal teams, and external partners.
- Demonstrated ability to track performance metrics, ensure compliance, and address any deviations or breaches.
- Worked across diverse cultures and geographies advantageous.
Skills
- SLA performance and improvement
- Aligning SLA management with technological advancements and strategic goals.
- Reporting on SLA performance
- NB! Please note that this is a Limited Duration Contract (LDC).
Apply Before 10/06/2026
go to method of application »
Job Description
- The Head of Presales is responsible for leading the presales function, ensuring the effective translation of customer requirements into tailored fixed and mobile solutions. This includes overseeing technical solution design, proposal development, bid qualification, and customer engagement to drive business growth.
- To lead a team to provide a specialised presales service creating and managing complex architectural solutions for deals from pre-sales to proposal and delivery, stitching together appropriate assets and contributing to commercial modelling.
- Understand the customer’s technical environment and strategic goals to design and deliver customised solutions that meet MTNs’ client specific needs.
Responsibilities
Strategy Development and Implementation
- Lead, create and manage complex architectural solutions for deals from pre-sales to proposal and delivery, stitching together appropriate assets and contributing to commercial modelling.
- Act as a key player in driving not just sales, but also broader business transformation and long-term client success through Pre-sales and solution architecture function.
- Define and maintain the architecture and solution standards in line with MTN Group guidelines to guide the design and implementation of product solutions within the identified specialised product/ solution domain.
- Continuously evaluate and refine pre-sales and solution architecture processes to ensure they are aligned with the company’s strategic growth priorities, increasing efficiency, and competitive advantage.
Enterprise Solution Presales & Postsales Engagement Leadership
- Engage with C-suite executives and decision-makers to identify pain points and business challenges.
- Conduct in-depth industry-specific workshops to uncover opportunities where MTN’s solutions can drive impact.
- Translate business problems into technical and commercial solution requirements.
- Work with MTN’s product, solutions, and engineering teams to develop tailored, industry-specific solutions.
- Provide input on architectural designs, bill of materials (BOM), and solution roadmaps.
- Ensure that solution proposals are aligned with customer business outcomes and industry trends.
- Act as a trusted advisor during solution deployment, ensuring alignment with customer expectations. Ensure cross-functional teams deliver solutions in line with the agreed business case and customer objectives.
- Support bid strategy development and provide executive input on RFx submissions.
- Validate that MTN’s proposals align with industry benchmarks and customer expectations.
- Represent MTN in high-stakes bid discussions to influence decision-making at an executive level.
- Lead executive-level customer pitch meetings, positioning MTN’s enterprise solutions as a competitive advantage.
- Participate in industry roundtables, forums, and conferences to elevate MTN’s market credibility.
- Build strategic partnerships with OEMs, technology vendors, and industry influencers to enhance MTN’s enterprise solution portfolio.
- Enterprise Solution Presales & Postsales Engagement Leadership
People Leadership /Management
- Lead, mentor, and manage a team of engineers providing coaching, guidance, and performance evaluations.
- Develop and maintain a high-performance team that consistently meets or exceeds targets.
- Foster a culture of collaboration, continuous improvement, and customer-centricity within the team.
- Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organisation.
- Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors.
- Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
- Develop and maintain a high-performance team that consistently meets or exceeds targets.
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
- Develop and implement a training plan to build and develop skills within the team.
- Enable and model healthy employee relations and collaborative teamwork.
- Manage diversity, develop, and embed an Employment Equity plan for the business area.
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
- Act as an ambassador for the team by living the values and vital behaviours and changing and influencing employees’ behaviour
Governance
Strategic governance and interlock
- Develop and execute the Pre-sales and solution architecture governance framework and associated forums to govern the application of solution standards within the specialised product/ solution domain.
- Lead regular strategic meetings with key stakeholders to align on pre-sales and solution architecture activities, review solution performance, and identify new opportunities.
- Perform evaluation baseline of key performance indicators (KPIs).
- Request for relevant budget for internal projects and new initiatives. Monitor costs accordingly.
- Facilitate preparation of proposals on change initiatives, policies and procedures.
Escalations
- Identify potential risks in solution delivery and develop mitigation strategies to prevent disruptions and ensure project success.
- Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact.
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
- Manage and provide solutions through stakeholder consultation where relevant.
Performance
- Implement processes for regular review and refinement of solution offerings based on performance data and customer feedback in line with MTN SA Strategy.
- Ensure alignment between and across other functions within MTN SA product/ solutions, including but not limited to market representatives.
- Provide reports as required timeously regarding performance and outcomes of the unit.
Qualifications
Education
- 4-year tertiary qualification in Technology Systems (Telecommunication Management / Information Technology) or related
- MBA / Masters Advantageous
Experience
- At least 10-12 years related experience in architecture design and delivery, inclusive of;
- Leadership position in pre-sales or solutions architecture.
- Extensive experience in designing and implementing complex technical solutions within telecommunications/ TechCo, including knowledge of enterprise solutions.
- Proven track record of collaborating with sales teams to develop and deliver solutions that meet customer needs and drive revenue growth.
- Experience in managing complex solution development projects, from initial requirements gathering to final implementation.
Skills
- Excellent communication skills
- Business Acumen
- Analytics and Interpretation
- Strategic Thinking
- Organisational Agility
- Dealing with ambiguity and complexity
- NB! Please note that this is a Limited Duration Contract (LDC).
Apply Before 10/06/2026
go to method of application »
Job Description
- The Senior Specialist - Solution Sales plays a critical role in driving Managed Communication Services (MCS) opportunities by supporting Enterprise Business Unit Account Managers (EBU AMs). With a deep understanding of technology, commercial viability, and sales strategy. They take ownership of complex deals and craft solutions tailored to client needs, and closing high-value opportunities.
- Positioned as a highly customer-facing expert, the Senior Specialist - Solution Sales engages with senior leadership within client organisations, including C-suite executives, to build relationships, foster trust, and drive sales growth.
- Drive the pipeline for Industry Business Line solutions through driving sales initiatives, understanding customer business needs and developing customised solutions. Provide technical expertise and guidance throughout the sales process to Key Account Managers.
Responsibilities
Strategy Enablement
- Contribute to the overall sales strategy by identifying market trends, providing input on product positioning, and suggesting improvements to the sales approach for MCS solutions.
- Lead the end-to-end sales process for complex Managed Communication Services opportunities, from scoping and solution design to closing deals.
- Stay updated on industry-specific trends and tailor solutions to meet the unique challenges and needs of customers within those sectors.
Operational Delivery (Solution Sales)
- Conduct pipeline management by managing a healthy pipeline of MCS/ Business Line opportunities, balancing the workload across multiple deals while ensuring timely and successful deal closures.
- Directly involved in client conversation to shape opportunities and demonstrate the business benefits. Translate solution use cases into compelling pre-sales, RFP and opportunity shaping marketing materials.
- Work closely with Key Account Managers (KAMs) and the Digital Advisory team to identify marketable solution priorities and develop a roadmap for target industries and clients.
- Contribute actively to large deal and proposal processes to increase client understanding of the benefits of solution and MTNs’ differentiated ability to deliver.
- Conduct regular capability building sessions with OpCo sales teams to help translate business challenges and opportunities into practical use cases with the use of technical briefings, proof of concepts and architectural design sessions.
- Identify and articulate business value of solutions for MTNs’ target customer organisations through demonstrations and storytelling to provide evidence of business value in the customer environment.
- Develop a portfolio of solutions per priority industry with supporting sales materials.
- Lead solution development and Minimum Viable product (MVP) commercialization in collaboration with cross-functional teams to ensure market relevance.
- Ensure solutions/ wire frames/ PoCs are delivered on time, meet business & technical requirements and are within project budget set by the Solution Sales lead for the specific product/ business solution.
- Catalyse customer adoption of MTN solutions by leveraging Converged Solutions industry scenarios.
- Develop and augment a catalogue of BL-enabled assets and use cases across industries such as healthcare, logistics, manufacturing, and smart buildings.
- Develop and maintain an effective network of product ecosystem solution partners aligned with client requirements and partner strategy.
- Create and commercialize solutions that deliver business benefits (revenue growth, cost efficiencies, risk management) for target industries.
- Participate in effective interlock processes and ways of work regarding solution development and commercialisation with other core teams
Customer Engagement & Relationship Building
- Engage directly with customers, including C-suite executives, to understand their needs, position the company’s solutions, and foster trust-based relationships that lead to successful deal closures.
- Drive alignment across teams to support the successful integration and delivery of solutions to the market.
- Work closely with Converged Solution leaders, Pre-sales, product owner and Business Line engineering to identify new opportunities and assess the viability of expanding the product portfolio.
- Work with Pre-Sales and product owner teams and Converged Solution Engineers to translate pricing for specific solutions.
- Provide expertise and support to EBU AMs, stepping in when deals require a higher level of technical, commercial, and sales acumen, particularly in complex scenarios or engagements with senior client stakeholders.
- Participate in effective interlock processes and ways of work regarding solution development and commercialisation within the identified specialised product/ solution domains.
Governance, Policies, Procedures
- Participate in governance forums and required and ensure solutions/ PoCs developed comply with Architecture and Business Line standards defined
- Work in alignment with Group standards, practices, policies and principles.
- Ensure effective implementation of (and compliance towards) legislative requirements and company policies, processes, and procedures.
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
- Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
- Ensure compliance with SOPs and SLAs and other delivery obligations that directly impact customer experience and OpCo integration.
- Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.
- Budget Management/ Cost Control
- Identify cost-saving opportunities and efficiency improvements while ensuring that workforce needs are adequately met.
- Identify opportunities to generate additional revenue.
People & Culture Management
- Drives ongoing development of self and facilitates development of communities across the Business Line area.
- Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
- Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research
- Identify own as well as functional training needs.
- Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
- Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.
Qualifications
Education
- 3-year tertiary qualification/ bachelor’s degree in Computer Science, Electrical Engineering or Information Technology.
Experience
- At least 5 years of technology and business transformation related experience in sales;
- 3-5 years' experience specifically selling or delivering services in a Telecommunications, ICT/Technology, systems implementation or Consulting environment
- 3-5 years’ experience in partnering with business functions to translate business needs into technology solutions
- Ability to analyse complex systems and identify connectivity flaws and vulnerabilities
- Ability to deliver multiple solutions
- Worked across diverse cultures and geographies advantageous.
- Experience working in a medium to large organisation.
Skills
- Strong consultative skills & negotiation skills
- Excellent verbal and communication skills
- Possesses flexibility to work in a fast paced, dynamic environment
- Reporting, storytelling & presentation skills
- Strong technical proficiency in product related technology
- NB ! Please note that this is a Limited Duration Contract (LDC)
Apply Before 10/06/2026
go to method of application »
Job Description
- The Senior Manager – Solution Sales is responsible for planning, directing, and managing the day-to-day operations of the Converged Solutions (CS) Solution Sales team across Southern Africa.
- This role drives business development activities and revenue growth across new and existing market segments, regions, channels, and partnerships by selling the full scope of MTN’s products and services in a consultative manner.
- By tailoring solutions to address client needs, the Senior Manager ensures the delivery of innovative, industry-specific solutions, while spearheading strategic initiatives to expand MTN’s market presence. The role oversees solution development, commercialization, and the execution of high-impact sales pipelines, ensuring rapid go-to-market strategies through MVP-driven models.
- This position also focuses on building strong partnerships and networks to drive revenue growth within the Region and business transformation, aligning with corporate objectives and enhancing MTN's competitive position.
Responsibilities
Strategy Development and Implementation
- Develop and ensure execution of a high-impact sales pipeline strategy for BL solutions within South Africa, driving substantial contribution to the overall revenue targets and growth trajectory.
- Develop a Regional-specific focused sales strategy for BL Solutions sales, product development and marketing efforts for specific industries or sub-industries with the greatest potential for impact.
- Develop the strategic business plan for Southern Africa maximising sales targets and revenue from new and existing clients by addressing the unique needs and opportunities.
- Champion innovation and MVP-driven go-to-market strategies, rapidly bringing new solutions to market that meet evolving client demands and maintain MTN's competitive edge.
- Drive strategic decision-making and thought leadership in solution sales, influencing key stakeholders to adopt new technologies and supporting business transformation through Business Line solutions.
Business Development
- Lead a Solutions sales team, focused on driving adoption and market penetration to deliver a consistent and optimised customer experience. Ensure high-level execution at every stage of the pipeline development and sales process
- Develop and implement innovative sales channel approaches in order to reach customers on a large scale in a cost-effective way.
- Partner with Segment and Regional heads to execute Solutions sales programs and campaigns and drive the go to market strategy to identify new markets and opportunities.
- Develop the segment- and regional-specific messaging, collateral materials, and use cases that effectively communicate the MTN value proposition for enterprise and Business Line solutions. Drive the business
- Work closely with GMs to qualify, shape, and convert opportunities. Look at hunting specific opportunities in the product industry vertical solution, specific to sensors, hardware, various technologies.
- Support client engagement initiatives and act as specialist sales lead for Solutions within the South African region.
- Synthesise data and information gathered from client engagements into succinct findings, derive strategic insights and persuasively communicate findings and perspectives to senior business stakeholders. Drive large deals
- Build reliable, sustainable, mutually beneficial relationships with key client buying influences and senior business stakeholders such as Chief Information Officers, Business executives for the purpose of identifying opportunities and generating leads.
- Enable pre-sales teams with technical product knowledge to develop trust with the enterprise clients and able to offer a more consultative role to customers.
- Partner with key vendors in developing upcoming technology expertise to enhance enterprise product portfolio, work with alliance to create solutions relevant to client in product space, especially the hyperscale provider.
- Grow relationships with marquee or anchor clients and develop expertise in top vertical industries to establish the MTN business as a key player in the market to enable growth in market share.
Governance, Policies, Procedures
- Supervise the implementation of functional policies, standard operating procedures and best practices that ensure operational efficiency, accuracy, security, integrity and compliance with relevant laws and regulations.
- Identify and manage partners and ensure all contracts are managed in line with procurement policies and standards, in order to drive compliance to set processes and procedures.
- Lead in governance forums and required and ensure solutions/ PoCs developed comply with Architecture and Business Line standards defined
- Work in alignment with Group standards, practices, policies and principles.
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
- Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
- Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.
Revenue and Budget Management/ Cost Control
- Set and drive sales targets (such as sales order numbers and revenues) for South African Market Solutions and cascade these accordingly into the different MTN market segments (Small, Medium, Large and Public Enterprises) and provincial regions
- Drive special initiatives with strategic partner alliance on industry vertical solutions, and leverage key assets of MTN
- Provide input into and review the budget, ensuring that it provides MTN with return on investment, and obtain approval thereof.
- Manage and optimise and communicate the budget, expense report, ensuring that all expenditure is in line with the budget.
- Monitor costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximising cost/benefit ratios.
- Identify opportunities to generate additional revenue.
- Base annual budgets on the identification of trends and patterns within the current operations and extrapolate these over the next planning cycle, taking any known changes in new products or services into consideration
Customer Experience and Satisfaction
- Monitor and analyse Customer Satisfaction (CSAT) and Net Promoter Score (NPS) data to identify trends, areas for improvement, and actionable insights.
- Develop and implement strategies to improve customer satisfaction and loyalty, ensuring that customer feedback is effectively incorporated into product and service enhancements.
- Collaborate with cross-functional teams to address key pain points in the customer journey, resolving issues that negatively impact customer experience.
- Ensure that customer-facing processes are optimised for efficiency, quality, and consistency, aligning with customer expectations and company standards.
- Track and report on the performance of customer satisfaction initiatives, providing insights and recommendations to senior leadership.
- People Leadership/ Management
- Facilitate regular sales enablement workshops for training and development initiatives on Product and Services updates for Solution Sales personnel and Account Managers to ensure the team is up skilled and enabled to provide a high-quality service to clients.
- Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
- Create and implement personal development plans
- Define the divisional KPAs and KPIs that will be cascaded down to each area
- Manage Performance and identify training needs. Coach and guide subordinates
- Enable and model healthy employee relations and collaborative teamwork
- Manage diversity, develop, and embed an Employment Equity plan for the business area
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
- Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour
- Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice
Qualifications
Education
- 3 year degree equivalent / 4-year tertiary qualification (Technical/ Commercial) or related
- Masters degree advantageous
- Fluent in English and language of country preferable
Experience
- At least 7 years of technology related sales or business development experience;
- Min of 5 years of sales management experience in sales forecasting, budgeting, revenue responsibility for the business
- Worked across Large and Public enterprise to have lead, closed deals.
- Indirect sales experience through various channels
- Technical- implementation & architecture skills in execution of the turnkey projects and assurance.
- Worked across diverse cultures and geographies advantageous.
- Experience working in a medium to large organisation.
- Industry domain experience of 3-5 years
- Experience in the Business Line specific solutions and products
Skills
- Strong consultative skills & negotiation skills
- Excellent verbal and communication skills
- Demonstrated ability to think strategically about business, product, and technical challenges.
- Reporting, storytelling & presentation skills
- Strong technical proficiency in product related technology
- NB ! Please note that this is a Limited Duration Contract (LDC)
Apply Before 10/09/2026
go to method of application »
Job Description
- Lead, create and manage complex architectural solutions for deals from pre-sales to proposal and delivery, stitching together appropriate assets and contributing to commercial modelling.
- Understand the customer’s technical environment and strategic goals to design and deliver customised solutions that meet MTN EBU fixed client specific needs.
- Collaborate closely with forecasting and sales operations to drive and manage pre-sales and RFP pipeline.
- Develop detailed proposals that outline the proposed Business Line solutions, benefits, and costs, as well as creating pricing models and providing input on contract negotiations.
- Gather technical requirements, evaluating technologies, guiding the implementation of product solutions, and ensuring the architectural integrity of all projects.
Responsibilities
Strategy Development and Implementation
- Lead, create and manage complex architectural solutions for deals from pre-sales to proposal and delivery, stitching together appropriate assets and contributing to commercial modelling.
- Act as a key player in driving not just sales, but also broader business transformation and long-term client success through Pre-sales and solution architecture function.
- Define and maintain the architecture and solution standards in line with MTN Group guidelines to guide the design and implementation of Fixed solutions within the identified specialised product/ solution domain.
- Continuously evaluate and refine pre-sales and solution architecture processes to ensure they are aligned with the company’s strategic growth priorities, increasing efficiency, and competitive advantage.
- Pre-Sales and Solution Architecture Delivery Leadership
Lead a team to:
- Engage with clients to understand their business strategies and translate them into tailored technical solutions that provide competitive advantages.
- Serve as trusted advisors during the pre-sales process, guiding clients on how solutions can drive innovation and future growth in alignment with their long-term goals.
- Develop complex, customized architectural solutions that address specific client needs from the pre-sales stage through to proposal and delivery.
- Develop detailed, strategically aligned proposals that clearly outline business line solutions, their long-term benefits, associated costs, and competitive advantages.
- Align client technical requirements with both short-term project goals and long-term business strategies, ensuring the proposed solutions support future scalability, innovation, and growth.
- Lead RFP responses that not only meet client expectations but also position the company as a strategic partner in their digital transformation journey.
- Collaborate closely with forecasting and sales operations to drive and manage pre-sales and RFP pipeline.
- Provide guidance on creating pricing models and provide input on contract negotiations.
- Oversee the implementation phase to ensure solutions are delivered as designed, while also tracking strategic impact and outcomes for the client.
People Leadership /Management
- Lead, mentor, and manage a team of engineers providing coaching, guidance, and performance evaluations.
- Develop and maintain a high-performance team that consistently meets or exceeds targets.
- Foster a culture of collaboration, continuous improvement, and customer-centricity within the team.
- Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organisation.
- Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors.
- Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
- Develop and maintain a high-performance team that consistently meets or exceeds targets.
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
- Develop and implement a training plan to build and develop skills within the team.
- Enable and model healthy employee relations and collaborative teamwork.
- Manage diversity, develop, and embed an Employment Equity plan for the business area.
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
- Act as an ambassador for the team by living the values and vital behaviours and changing and influencing employees’ behaviour
Governance
- Strategic governance and interlock
- Develop and execute the Pre-sales and solution architecture governance framework and associated forums to govern the application of Business Line solution standards within the specialised product/ solution domain.
- Lead regular strategic meetings with key stakeholders to align on pre-sales and solution architecture activities, review solution performance, and identify new opportunities.
- Perform evaluation baseline of key performance indicators (KPIs).
- Request for relevant budget for internal projects and new initiatives. Monitor costs accordingly.
- Facilitate preparation of proposals on change initiatives, policies and procedures.
Escalations
- Identify potential risks in solution delivery and develop mitigation strategies to prevent disruptions and ensure project success.
- Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact.
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
- Manage and provide solutions through stakeholder consultation where relevant.
Performance
- Implement processes for regular review and refinement of Business Line solution offerings based on performance data and customer feedback in line with MTN SA Strategy.
- Ensure alignment between and across other functions within MTN SA product/ solutions, including but not limited to market representatives.
- Provide reports as required timeously regarding performance and outcomes of the unit.
Qualifications
Education
- 4-year tertiary qualification in Technology Systems (Telecommunication Management / Information Technology) or related
- MBA / Masters Advantageous
Experience
- At least 7 years related experience in architecture design and delivery, inclusive of;
- Leadership position in pre-sales or solutions architecture.
- Extensive experience in designing and implementing complex technical solutions within telecommunications/ TechCo, including knowledge of fixed, and enterprise solutions.
- Proven track record of collaborating with sales teams to develop and deliver solutions that meet customer needs and drive revenue growth.
- Experience in managing complex solution development projects, from initial requirements gathering to final implementation.
Skills
- Excellent communication skills
- Business Acumen
- Analytics and Interpretation
- Strategic Thinking
- Organisational Agility
- Dealing with ambiguity and complexity
- NB! Please note that this is a Limited Duration Contract (LDC)
Apply Before 10/09/2026
go to method of application »
Job Description
Mission/ Core purpose of the Job:
- The Social Media and Administration Assistant is responsible for delivering professional, customer-centric support across all company social media platforms while providing administrative and operational support to the Contact Centre.
- The role's primary responsibility is to monitor, manage and respond to customer enquiries received through social media channels, ensuring timely engagement, accurate information sharing and the effective escalation of issues for resolution. The incumbent serves as a key point of contact between customers and operational teams, helping to drive a positive customer experience.
- In addition, the role supports operational efficiency through ticket management and administration, routing and tracking customer requests, maintaining data integrity within the ticketing system, and assisting with reporting and other administrative activities.
- The Social Media and Administration Assistant plays a critical role in safeguarding and enhancing the company's brand reputation by ensuring responsive customer engagement, maintaining high service standards, and collaborating effectively with internal stakeholders to deliver exceptional customer service.
Responsibilities
Key Performance Areas:
Social Media Management (Primary Responsibility)
- Monitor all company social media platforms including Facebook, X (Twitter), Instagram, LinkedIn and other digital channels.
- Respond professionally and timeously to customer enquiries.
- Identify complaints requiring escalation and ensure they are logged and assigned correctly.
- Maintain agreed response time Service Level Agreements (SLAs).
- Escalate urgent customer issues to the relevant operational teams.
- Ensure all customer interactions reflect the company's brand values and customer service standards.
- Identify recurring customer issues and communicate trends to management.
Ticket Administration
- Assist with routing customer tickets to the appropriate operational teams.
- Ensure tickets contain accurate information before assignment.
- Assist with ticket clean-up activities, including updating statuses, removing duplicates and correcting categorisation where required.
- Monitor ticket queues and assist in maintaining workflow efficiency.
- Support operational teams with administrative ticket-related tasks.
Administration
- Perform general administrative duties supporting the Contact Centre.
- Maintain accurate documentation and records.
- Assist with updating operational trackers and reporting templates.
- Support operational projects and initiatives when required.
Stakeholder Collaboration
- Work closely with Customer Service teams to ensure prompt resolution of customer enquiries.
- Liaise with Team Leaders regarding escalated customer issues.
- Collaborate with Operations to improve ticket routing and customer communication.
- Build positive working relationships across departments
Qualifications
Education:
- Matric
- Relevant certificate or diploma in Business Administration, Customer Service, Marketing or a related field will be advantageous
Experience:
- 1–2 years' experience in Customer Service, Contact Centre Administration, Social Media Administration or a similar environment.
- ISP experience (advantageous)
- Experience responding to customers through social media platforms will be advantageous.
- Experience working with ticketing or CRM systems is beneficial.
- Good administrative experience.
- Basic reporting and Microsoft Excel skills.
- Strong written communication skills.
- Ability to work in a fast-paced environment.
- Strong attention to detail.
- Good organisational and time management skills.
Apply Before 10/08/2026
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail