Current Vacancies at NTT Ltd.

Working at NTT

Revenue side

• Assists with the monthly billing checks - Ensure Revenue is correct and complete
• Approve credit notes 
• Check Customer Quotes received from Sales team before it is sent for approval to CFO and CEO
• Check Customer Contract information before contract is sent to CFO for Signature
• Processes month-end activities which include the preparation and processing of month-end journal entries
• Financial reporting - Revenue
• Budgets and forecasts  - Revenue
• Liaising with stakeholders - Customers, Debtors and Billing team
• Proactively supports the activities of the accounts receivable function
• Credit vetting process by ensuring that new accounts are opened in line with financial procedures

General

• Prepare month-end reconciliations and documentation to support the trial balance
• Involvement in financial projects
• Management accounts
• Cashflow management
• VAT  recon and checks
• Reconciles accounts, resolves discrepancies and collaborates across various finance and non-finance functions.
• Assembles the annual audit information for external auditors.
• Governance and controls
• BBBEE reporting

Knowledge, Skills, and Attributes:

• Good communication skills (both verbal and written) - Afrikaans dominate 
• Good interpersonal skills with the ability to self-manage
• Displays brilliant planning and organization abilities
• Displays brilliant attention to detail
• Deadline-driven and contributes to the success of the team
• Ability to cope with stressful situations
• Ability to deal with different individuals at all levels in the organization
• Maintains a high standard of accuracy and quality
• Proactive approach with the ability to think ahead in a fast-paced environment
• Ability to work independently and be a knowledge expert
• Seasoned working knowledge of accounting practices and principles

Education and Experience:

• Completed Bcom Accounting / Finance  degree
• 5– 8 years post articles experience
• Advanced proficiency in ERPs, e.g. SAP; Pastel Evolution
• Advanced proficiency in Excel and word
• Seasoned demonstrated experience gained in a similar position
• Seasoned demonstrated experience gained within a Finance function within a information technology organization

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Working at NTT

Key Roles and Responsibilities:

• Leads the development and driving of a clear generative AI strategy aligned with the organization's vision and business goals.
• Identifies opportunities for generative AI and innovation across various departments and functions.
• Works closely with cross-functional teams, including I&T, TIS, GBS, and other business or project teams, to ensure alignment and collaboration on digital initiatives.
• Leads the implementation of generative AI technologies, tools, and platforms to drive operational efficiency and enhance customer experience.
• Ensures seamless integration of new AI technologies with existing systems and processes.
• Develops change management strategies to facilitate smooth transitions during generative AI initiatives.
• Provides leadership and guidance to ensure employees embrace and adopt new AI technologies and practices.
• Evaluates existing business processes and identifies opportunities for optimization, automation, and standardization using generative AI.
• Leads process improvement efforts to drive efficiency and effectiveness throughout the organization using generative AI.
• Utilizes data analytics and insights to make informed decisions and measure the impact of generative AI initiatives.
• Collaborates with external partners, vendors, and solution providers to leverage their expertise and resources for successful generative AI implementation.
• Oversees training programs to upskill employees in using new AI technologies, tools, and processes effectively.
• Identifies and addresses potential risks associated with generative AI initiatives, including data security and compliance.
• Defines key performance indicators (KPIs) and metrics to measure the success and impact of generative AI efforts.
• Regularly reports progress to executive/senior leadership and stakeholders.

Knowledge, Skills and Attributes:

• Uses extensive knowledge across functional areas to direct the application of existing policies and principles and guide the development of new policies and ideas across the function.
• Has a deep understanding of generative AI technologies and their potential applications in a business context.
• Demonstrates strong leadership and people management skills, with the ability to inspire and motivate teams to achieve common goals
• Possesses excellent communication and collaboration skills, with the ability to build strong relationships with internal and external stakeholders
• Has a strategic mindset, with the ability to think creatively and develop innovative solutions to complex problems.
• Demonstrates strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Has a strong understanding of change management principles and practices, with the ability to effectively manage transitions and drive adoption of new technologies and processes

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology, Business, or a related field
• Certifications in relevant areas, such as Project Management Professional (PMP) or Certified Digital Transformation Professional (CDTP), are advantageous
• ITIL Foundation (minimum) or higher
• SIAM – Service Integration and Management Foundation would be advantageous

Required Experience:

• Significant proven experience in a similar role within a global Information Technology organisation
• Significant proven experience in facilitating digital transformation initiatives, technology adoption, or change management within an Information Technology environment

Skills Summary

Change Management, Data Analytics, Digital Technology, Digital Transformation Strategy, Digital Trends, Technology Adoption

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Working at NTT

Key Responsibilities:

• Review the EWM system configuration against designed configuration and highlight GAPS.
• Identify user process adherence issues.
• Identify risk areas related to user system access.
• EWM error queue analysis & resolution
• EWM related IDOC error analysis
• Adhoc onsite user training
• Inventory analysis, & reporting
• Review EWM daily controls & highlights non-conformance
• Identify best practise process improvements

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology and/or Business Management or a related field.
• EWM Certification,
• 10+ years of experience

Skills Summary

Business Development, Client Relationship Management, Enterprise Technologies, Management Consulting, Market Analysis, Project Management

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Working at NTT

Key Roles and Responsibilities:

• Critical role in transforming our Virtual Agent into an engaging and intelligent Virtual Agent.
• Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements.
• Defining the vision for the team’s product
• Creating a product road map based on this vision.
• Managing the product backlog and prioritizing them based on changing requirements.
• Overseeing all stages of product creation including design and development
• Developing user stories
• Monitoring and evaluating product progress at each stage of the process.
• Liaising with the product team and end-users to deliver updates.
• Participating in Scrum meetings and product sprints
• Understanding the ServiceNow ITSM platform and ensure training and knowledge on the products are up to date.
• Advise users and stakeholders on best practice for the ServiceNow ITSM tools.
• ·Understand and relate ITIL practice requirements into ServiceNow ITSM

Knowledge, Skills and Attributes:

• Understanding the ServiceNow ITSM platform and ensure training and knowledge on the products are up to date.
• Understand and relate ITIL practice requirements into ServiceNow ITSM functionality.
• Agile/SAFE scrum practice experience
• Thorough knowledge and understanding of the full software development lifecycle.
• Knowledge of systems and design thinking
• Ability to listen and support teams in problem identification and decision-making.

Academic Qualifications and Certifications:

• ITIL v3/4
• SAFe Product owner/manager

Required Experience:

• Significant active working experience with SAFe (Scaled Agile for the Enterprise)
• 5 Years ITIL experience
• 3 – 5 years to ServiceNow ITSM experience
• 3 – 5 years scrum/agile experience

Skills Summary

Agile Architecture, Agile Methodology, Agile Scrum Project Management, DevOps, Product Development, Product Roadmapping

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Want to be a part of our team?

The Inside Sales Specialist is a transactional role that is focused on current clients with the opportunity to engage through programmatic use cases and digital channels to acquire their technology needs​. These employees mine for new sales opportunities within an assigned account list. The Lead Inside Sales Specialist uses a proactive and systematic approach to working through the assigned account list. This is done by leveraging NTT (Ltd)’s tools and methodologies to understand the client’s implicit and explicit needs.

Working at NTT

Key Roles and Responsibilities:

• Manage and grow relationships and drive expansion and renewals across all solutions (foundational solutions primary) within assigned accounts.
• Minimize churn and maximize retention in assigned accounts.
• Drive client satisfaction throughout the entire lifecycle of the clients’ buying process.
• Generate demand by assisting clients to identify current needs, and then effectively articulate how NTT‘s can add value through our services and solutions.
• Use NTT’s sales tools and methodology to effectively manage accounts, opportunities, pipelines, and forecasts.
• Present new and additional offerings to clients.
• Communicate quotes, provide supportive sales documentation and obtain a sales order where there is an opportunity to close a sale.
• Build relationships with clients and display an interest in and knowledge of the client environment.
• Identify opportunities for up-selling of solutions and services and display superior telephone etiquette.
• Identify sales opportunities by managing and growing revenue and expansion across solutions areas in the assigned accounts in segment 4.
• Comply with and adhere to pre-identified governance and compliance standards as outlined by NTT(Ltd) and escalate identified problems for investigation and resolution.
• Adhere to Finance standards and procedures to reduce costs and report associated risk.

Knowledge, Skills and Attributes:

• Sales business acumen - The skills supporting successful selling through organisational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on NTT Ltd.'s business requirements. Developing the skills to understand your client’s business (including commercial and financial aspects) in order to bring value to them from NTT’s portfolio of services.
• Sales client engagement and management - The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require a detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know your client, building effective and lasting relationships with them, and being seen as a trusted advisor.
• Sales solution skills - The knowledge of NTT Ltd.'s offerings, client applications, use cases, and market trends and the skill to apply them to the individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link NTT Ltd offerings, including high-value services to a specific client and prospect needs and outcomes.
• Sales pursuit - The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.

Academic Qualifications and Certifications:

• Relevant Degree

Required Experience:

• Significant demonstrated experience in a similar role in a similar environment
• Significant sales and client engagement experience
• Significant demonstrated experience negotiating with clients and vendor
• Significant demonstrated experience analyzing commercial information

Skills Summary

Consultative Selling, Product Knowledge, Sales Pursuits

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Want to be a part of our team?

The Senior Manager, Data Science is a senior people management role accountable for operationally managing other seasoned or senior Data Scientists / Data Analysts. In addition to managing a team, this role applies and inspires the adoption of data science and analytics within NTT. The primary responsibility of this role is to manage data-driven solutions that add business value using statistical models, machine learning algorithms, data mining, and visualization techniques are created and delivered.

Working at NTT

Key Roles and Responsibilities:

• Manage a team of Data Scientists / Data Analysts to ensure achievement of team objectives/KPIs
• Identify opportunities for leveraging data to drive business solutions
• Provide guidance in the research, design, implementation and deployment of scalable data analytics vision and machine learning solutions to challenge complex business issues
• Manage company’s data with third party sources of information when needed
• Provide guidance in the enhancement of data collection procedures to include information that is relevant for building analytic systems
• Provide guidance to process, clean, and verify the integrity of data used for analysis, and building algorithms necessary to find meaningful answers
• Perform analysis using programming languages or statistical packages such as Python and R etc.
• Guides on the mining and analysis of data to drive optimization and improvement of business strategy
• Provide guidance to develop scalable and highly available applications leveraging the latest tools and technologies
• Creatively visualizes and effectively communicates results of data analysis, insights, and ideas in a variety of formats to key decision-makers within the business
• Set operational objectives for successful launch by leading and mentoring diverse, geo-distributed teams through innovation, bootstrapping, pilot, production, scaling, and maintenance phases with multiple stakeholders to the highest levels of quality and performance
• Manage the development of SQL Queries for reports and dashboards
• Analyse relational and transactional databases to provide data analysis, and present results in a clear manner
• Provide guidance on the creation of documentation around processes and procedures and manage code reviews
• Applies industry standards best practices to development activities
• Provide guidance to working on data set to ensure solutions are successfully executed, within agreed upon time frames
• Continuously coach and mentor team to understand and apply data to solve business solutions
• Continuously ensure team remains abreast of latest technology and tools in the area of data science

Knowledge, Skills and Attributes:

• Excellent knowledge of data modelling
• Ability to thrive in a dynamic, fast-paced environment
• Quantitative and qualitative analysis skills
• Desire to acquire more knowledge to keep up to speed with the ever-evolving field of data science and analytics
• Curiosity to sift through data to find answers and more insights
• Excellent knowledge of the information technology industry within a matrixed organisation and the typical business problems such organisations face
• Ability to translate technical findings clearly and fluently to non-technical team business stakeholders to enable informed decision-making
• Ability to create a storyline around the data to make it easy to interpret and understand
• Self-driven and able to work independently, yet acts as a team player
• Able to apply data science principles through a business lens
• Desire to create strategies and solutions that challenge and expand the thinking of everyone around you
• Ability to think strategically about how to use data to drive competitive advantages
• Excellent leadership skills

Academic Qualifications and Certifications:

• Bachelor’s degree or related in a relevant field such Data Science, Business Analytics, Mathematics, Economics, Engineering, Computer Science etc.
• Relevant programming certification(s)
• Agile certification preferable

Required Experience:

• Extended demonstrable experience with one or more programming languages (e.g. Python) and database languages (e.g. SQL)
• Extended demonstrable experience with data warehouse and data lake technical architectures, infrastructure components, ETL/ ELT, and reporting/analytic tools
• Extended demonstrable experience in data modelling
• Extended demonstrable experience idesigning tabular models in Analysis Services
• Extended demonstrated experience with Azure Synapse Analytics, SQL pools, data lakes.
• Extended demonstrated experience in advanced Power BI, including complex DAX expressions
• Extended demonstrable experience of data migration skills with Azure Data Factory and Integration Services
• Extended demonstrable experience in Elastic search, Scoring, and recommendation on very large volumes of data
• Extended demonstrated experience with Agile Development Methodologies and Test-Driven Development
• Solid line manager experience leading and managing a team of Data Scientists / Data Analysts

Skills Summary

Big Data, Data Management, Data Modeling, Data Science, Data Warehousing (DW), Information Architectures, Machine Learning Algorithms

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Want to be a part of our team?

Performs IT functions such as design, analysis, evaluation, testing, debugging, and implementation of applications programs supporting the company infrastructure business processes and operations and/or network-based (cloud) product systems.

Analyzes, installs, acquires, modifies, and supports operating systems, databases, or utility software. Plans, conducts, and directs the analysis of business problems with automated systems solutions. Analyzes, designs, acquires, and implements projects for LAN and/or WAN systems.

Plans, designs, acquires, and implements telecommunications voice/wire systems.

At higher job levels, may contribute to the development, testing, evaluation, or design of system or infrastructure architecture used throughout the IT solution set.

Working at NTT

The MS Engineer (L4) is responsible for ensuring a managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating, and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients.

The primary objective of this role is to proactively review all client requests or tickets and apply technical process knowledge to provide the clients with almost immediate resolution without breaching service level agreement (SLA). The MS Engineer (L4) focuses on forth line support for escalated incidents and requests with a high level of complexity. Ensures contracted Managed Services outcomes are delivered to the client.

Key Roles and Responsibilities:

• Proactively monitor the work queues and provide support to clients where the ticket is highly technical or sophisticated in nature
• Work independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA. Timely and consistent updates of tickets with resolution tasks performed
• Proactively identify, investigate, analyze issues and errors prior to or when they occur and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution
• Provide forth level support to all escalated incidents, requests and identify the root cause of incidents and problems, respond to tickets where third line engineer teams were unable to fix the problem. Share such knowledge, to resolve issues, document them, and push the knowledge down to other engineers
• Communicate with other teams and clients for extending support. Act as emergency support contact as needed, for critical client and business-impacting issues
• Ensure that the shift handover process highlight any key escalated open tickets to be focussed on along with a handover of upcoming operation critical tasks to be carried out in the next shift
• Support, track, and document change implementation
• Timely escalation of all tickets to management with ensuing updates, where applicable
• Proactively identify, contribute, implement and work with automation teams for effort optimization and automating routine tasks
• Systematically gather relevant information and apply technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices
• Use operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments
• Coach Service Desk, Operations Center, and L3 teams offering technical expertise and pushing work down to other engineering teams
• Performs quality audits, covering process, service experience, ticket updates, etc as required

Knowledge, Skills, and Attributes:

• Excellent proficiency in change management process with an ability to plan, monitor and execute changes with clear identification of risks and mitigation plans to be captured into the change record
• Deep technical skills in relevant functions
• Excellent client service orientation and passion for achieving or exceeding expectations
• Excellent written and verbal communication skills
• Ability to communicate and work across different cultures and social groups
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurized environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place clients at the forefront of all interactions, understanding their requirements, and create a positive client experience throughout the total client journey

Academic Qualifications

• Advanced degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
• Preference is a Masters in Computer Science or equivalent

Certifications:

• Up to date and relevant ITIL certification
• At least one mid-Level certification relevant to CoE - Ex – CCNP for networks, MSCE for Windows Server Data Center CoE (Add MCS and MCSfM certs in this section)
• Scripting knowledge such as Python, PERL, etc
• Cross technology skills Ex Windows server L4 along with UNIX or Storage skills.
• Cisco Certified Network Associate - Routing and Switching (CCNA-R/S)
• Cisco Certified Network Associate - Wireless (CCNA-WL)
• Riverbed Certified Solutions Associate - WAN Optimization (RCSA-W)
• Cisco Certified Network Associate - Security (CCNA-SEC)
• Juniper Certifications
• Meraki Certifications
• MCSA, MCSE, RHEL, VCP
• MS-IIS Server
• Citrix Metaframe
• Cisco Certified Network Associate - Data Center (CCNA-DC)
• Cisco Certified Network Associate - Video (CCNA-VID)
• Cisco Certified Network Associate - Voice (CCNA-V)
• CCIE
• Microsoft Certified Master (or similar)

Any of the above certifications is a plus. The MS Engineer (L4) is expected to gain certifications relevant to the services provided. Certifications carry additional weightage on a candidate’s qualification for the role

Required Experience:

• Substantial Managed Services experience
• Excellent knowledge and experience in ticketing tools, preferably Service Now
• Worked in multiple large Global Enterprise client outsourcing projects
• Extensive vendor management experience
• Track record of effective shift left work management skills (moving work to junior levels)
• In-depth experience and understanding of the IT industry and standards for IT service management
• Excellent experience in more than one area of expertise
• Excellent experience across Emerging technology and trends impacting IT operations

Skills Summary

Incident Resolution, Information Technology Infrastructure Library (ITIL), Infrastructure Deployment, IT Infrastructure Management, Managed Services Delivery, Root Cause Analysis (RCA), Scripting, Troubleshooting

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Want to be a part of our team?

• The primary responsibility of the Technical Services Implementation Engineer (L2) is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA). They perform configurations, action installations and attend to break/fix events.

Working at NTT

•  Monitoring and maintenance of all Data Centre critical infrastructure
•  Performing planned / preventative / predictive maintenance of all infrastructure
•  Fault detection of critical infrastructure
•  Switching and isolation of MV and LV equipment
•  Daily walk arounds and inspections of electrical and mechanical systems and equipment
•  Offering technical support at Data Centre by performing system/network installation, configuration, and troubleshooting of Cisco Access layer switches in order to ensure optimum operations.
•  Carrying out preventative maintenance of data center equipment and devices.
•  Monitoring system processes to ensure smooth operations.
•  Comply to working methods ensuring that all client SLA and MSA's are achieved
•  Monitor customer network servers and storage systems to ensure uptime and efficient resolution of issues
•  Configuring Cisco Access Layer switches for clients and making sure there is Layer 2 connectivity to the Core switches. Installing and configuring Windows Server / Linux on physical servers as well as installing any software as per clients request. Troubleshooting connectivity issues in the Hosting environment. Troubleshooting connectivity issues to and from firewalls on the Nexus 5k switches

Compliance

•  Maintain compliance in accordance to all relative policies and procedures
•  Meet agreed interdepartmental OLA (Operational Level Agreement)

Skill Requirements

•  Good technical abilities
•  Effective communication skills, active listener, ability to understand requirements and be able to explain complicated technical process in a simple to way to nontechnical staff is a requirement for successful data technicians
•  Proactive problem solver, perform rapid and accurate assessments
•  Ability to work independently, as well as being a positive team player
•  Self-motivated
•  Conducts self professionally, exhibits elevated levels of tolerance and patience
•  Responsible for continued learning and self development
•  Quick response to potentially critical situations
•  Trouble shoot systems and components to identify root causes of failures
•  Implement corrective actions promptly to mitigate the negative effects of system changes
•  Good Microsoft Office skills

 Qualifications and Experience

•  A minimum of 5-7 years post qualification experience
•  Relevant data centre experience preferable
• Good knowledge on Data Centre environments and critical infrastructure systems preferable
• Good knowledge and troubleshooting Cisco switches
• Certifications:
• CCNA/CCNP
• Cloud Virtualization
• ITIL v4

Advantageous:

• Linux capabilities
• MPLS
• Good understanding of Cisco Nexus 2K FEX's (Fabric Extenders) and Nexus 5K switches

Skills Summary

Break-Fix, Configuration Management (CM), Installation Management, Problem Resolution, Service Operations, Technology Implementations, Technology Services, Troubleshooting

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Want to be a part of our team?

The role of the Senior Associate Security Analyst is to design, implement and manage security systems and tools to protect NTT's clients’ networks and digital assets from cyber-attacks, and to help set and maintain security standards. This role is required to monitor clients’ networks for security issues, install security software, and document any security incidents or breaches found.
An individual in this role would be comfortable working independently and as part of a team, with the ability to engage with clients on a regular basis and deliver and present reports to client IT, Security, and Senior Management.

Working at NTT

Roles and Responsibilities:

• Monitor security alerts from various sources (EDR, SIEM, etc.) to identify potential threats.
• Proactively hunt for signs of known threat activity and improve detection capabilities of security tools.
• Investigate security incidents, analyse logs, and respond promptly to mitigate risks.
• Collaborate with cross-functional response teams to contain and remediate security breaches.
• Assess and prioritize vulnerabilities in systems, applications, and network infrastructure.
• Contribute to patch management efforts to address identified vulnerabilities.
• Maintain and configure security tools (firewalls, IDS/IPS, EDR, etc.).
• Monitor network traffic for suspicious activity and anomalies.
• Implement security policies and best practices.
• Document incident details, investigation findings, and remediation steps.
• Research security enhancements and makes recommendations to management.
• Prepare and present reports to client management and stakeholders.
• Ensure compliance with legal and regulatory requirements.

Knowledge, Skills, and Attributes:

• At least 2 years of hands-on experience in cybersecurity roles.
• Proficiency in EDR (Endpoint Detection and Response) tools.
• Familiarity with SIEM (Security Information and Event Management) platforms.
• Knowledge of vulnerability assessment tools and techniques.
• Ability to analyse logs and events and identify security incidents.
• Strong problem-solving skills.
• Excellent communication and teamwork abilities.
• Attention to detail and analytical thinking.

Academic Qualifications and Certifications:

• A bachelor’s degree in Computer Science, Information Security, or a related field is preferred. However, relevant work experience, or associate degrees or certifications combined with practical experience could substitute for formal education.
• Microsoft Security Certifications essential: SC-900, SC-200, AZ-500
• Recommended industry standard certifications: CompTIA Security+ and CySA+, or EC-Council Certified Incident Handler
• Certification in and/or demonstrable experience with Qualys TrendMicro, Crowdstrike, Palo Alto Cortext XDR, and FortiSIEM advantageous.

Skills Summary

Information Security Compliance, Information Security Engineering, Information Security Incident Management, Information Security Management, Information Security Services, Penetration Testing, Security Controls, Security Vulnerability Assessments

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Want to be a part of our team?

The role of the Security Analyst is to design, implement and manage security systems and tools to protect NTT's clients’ networks and digital assets from cyber-attacks, and to help set and maintain security standards. This role is required to monitor clients’ networks for security issues, install security software, and document any security incidents or breaches found.
An individual in this role would be comfortable working independently and as part of a team, with the ability to engage with clients on a regular basis and deliver and present reports to client IT, Security, and Senior Management.

Working at NTT

Key Roles and Responsibilities:

• Monitor security alerts from various sources (EDR, SIEM, etc.) to identify potential threats.
• Proactively hunt for signs of known threat activity and improve detection capabilities of security tools.
• Investigate security incidents, analyse logs, and respond promptly to mitigate risks.
• Collaborate with cross-functional response teams to contain and remediate security breaches.
• Assess and prioritize vulnerabilities in systems, applications, and network infrastructure.
• Contribute to patch management efforts to address identified vulnerabilities.
• Maintain and configure security tools (firewalls, IDS/IPS, EDR, etc.).
• Monitor network traffic for suspicious activity and anomalies.
• Implement security policies and best practices.
• Document incident details, investigation findings, and remediation steps.
• Research security enhancements and makes recommendations to management.
• Prepare and present reports to client management and stakeholders.
• Ensure compliance with legal and regulatory requirements.

Knowledge, Skills, and Attributes:

• At least 3 years of hands-on experience in cybersecurity roles.
• Proficiency in EDR (Endpoint Detection and Response) tools.
• Familiarity with SIEM (Security Information and Event Management) platforms.
• Knowledge of vulnerability assessment tools and techniques.
• Ability to analyse logs and events and identify security incidents.
• Strong problem-solving skills.
• Excellent communication and teamwork abilities.
• Attention to detail and analytical thinking.

Academic Qualifications and Certifications:

• A bachelor’s degree in Computer Science, Information Security, or a related field is preferred. However, relevant work experience, or associate degrees or certifications combined with practical experience could substitute for formal education.
• Microsoft Security Certifications essential: SC-900, SC-200, AZ-500
• Recommended industry standard certifications: CompTIA Security+ and CySA+, or EC-Council Certified Incident Handler
• Certification in and/or demonstrable experience with Qualys VMDR, Nozomi Networks, Palo Alto Cortext XDR, and FortiSIEM advantageous.

Skills Summary

Information Security Compliance, Information Security Engineering, Information Security Incident Management, Information Security Management, Information Security Services, Penetration Testing, Security Controls, Security Vulnerability Assessments

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Want to be a part of our team?

An IT Data Centre Operations Analyst is a seasoned professional responsible for providing medium- to complex technical support for data centre operations, installing and troubleshooting server hardware and software, and ensuring system security and performance.

This role may also be involved in IT infrastructure projects, monitoring network stability, and coordinating tasks with vendors and internal teams to maintain efficient data center operations.

Working at NTT

Key Roles and Responsibilities:

• Monitors data centre systems to ensure they are running efficiently and effectively.
• Provides high-level technical support within the data centre.
• Troubleshoots and resolves any complex issues with the data centre infrastructure.
• Maintains the data centre’s hardware and software, including servers, storage systems, and network devices.
• Implements and manages security measures to protect data and infrastructure.
• Collaborates with IT teams to plan and execute data centre strategies.
• Analyses performance data to identify trends and areas for improvement.
• Participates in strategic planning for data centre infrastructure and operations to ensure alignment with business goals.
• Leads and manages IT projects, including migrations, upgrades and new implementations.
• Analyses and improves data centre processes for increased efficiency and reliability.
• Collaborates with various stakeholders to understand requirements and deliver solutions that meet business needs.
• Participates in identifying and implementing innovative technologies and practices to enhance data centre operations.

Knowledge, Skills and Attributes:

• Seasoned knowledge of data centre applications and systems.
• Seasoned proficiency in hardware and software systems like servers, networks and databases.
• Ability to collect and analyse system performance data to identify issues and improve IT systems.
• Ability to effectively communicate technical information to non-technical people.
• Excellent communication skills, both written and verbal.
• Seasoned analytical and problem-solving skills to troubleshoot issues and devise efficient solutions.
• Seasoned project management skills.
• Proficiency in scripting languages to automate repetitive tasks and streamline operations.
• Competency in creating detailed reports that communicate findings and recommendations.
• Seasoned knowledge of SQL for managing and manipulating relational databases
• Seasoned, experienced professional; has complete knowledge and understanding of area of specialization.
• Uses evaluation, judgment, and interpretation to select right course of action.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Computer Science or Information Technology or related field.
• Relevant vendor certifications such as ITIL foundation.
• Additional beneficial certifications such as CNET and CDCDP etc.

Required Experience:

• Seasoned experience in data centre applications, as well as server and non-desktop computer hardware, software, systems and other resources within a data centre setting.
• Seasoned experience in a similar role, with strong understanding of IT and data centre operations.
• Seasoned experience in identifying and implementing innovative technologies and practices to enhance data center operations.
• Seasoned experience in analyzing and improving data center processes for increased efficiency and reliability.
• Seasoned experience in participating in / managing IT projects, including migrations, upgrades, and new implementations.

Skills Summary

Data Analysis, Incident Response, Information Technology (IT) Projects, IT Operations Support, IT Troubleshooting, Monitoring Services, Scripting, Technical Knowledge

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Want to be a part of our team?

The Service Delivery Specialist is responsible for providing continuity in service and acts as an advocate for the client within NTT Ltd. They support the business by taking responsibility for overall contract management for medium to large complex client contracts. They are responsible for ensuring client satisfaction, service delivery and contract profitability for their assigned client contracts – can be specific client accounts or a group of accounts.

The Service Delivery Specialist may operate across multiple sites or NTT Ltd Support Services offerings. They are the primary interface managing the services relationship between the client and NTT Ltd. They own the service governance structure, schedule and run all service management review meetings, and ensure all processes and documentation are in place.

The Service Delivery Specialist role is a chargeable service in the Uptime Proactive Support Service (PSS) option. They are responsible to perform client facing activities in service activation of Uptime Support Services, support and coordinate with GDC in service activation to ensure successful completion. It is the responsibility of this role to identify trends and areas of improvement in service delivery and communicate this information to regional and global stakeholders.

Working at NTT

Key Roles and Responsibilities:

• Works as an Independent Contributor (IC) and acts as the primary interface managing the services relationship between the client and NTT Ltd
• Performs client facing service activation activities and support the GDC in service activation completion
• Responsible for operations performance, including -
• Service Improvement Plans
• Establishes, monitors and reports Service Delivery Reports
• Escalation management and Reporting
• Meeting management with clients
• Major incidents - scrutinises adherence to process, recommends changes when SLAs are not met and works with larger delivery teams
• Change Management – manages and owns all RoE changes
• Service First - owns Service First asset verification and contract status
• Vendor Backout - manages backout issues with Vendor
• Works with Transition teams and assigned Technical Account Manager to develop runbook that includes processes, escalation lists and documentation
• Updates runbook regularly to reflect the necessary changes. The runbook content includes Network map(s); Site-level engineering diagrams; Client and site contacts; Configuration item and IT service mappings (relationships)
• Leads and facilitates resolution of products and technical issues in concern with assigned Technical Account Manager
• Provides assurance regarding the compliance of, and lifecycle management for, all contracted Services
• Receives and manages change requests relating to the SOW and agreement, i.e. additional engagements/ projects, adding configuration items and IT services support to the Services (service coverage), moving configuration items and IT services to new or different locations etc
• Interfaces with NTT Ltd internal contract management teams to normalise and execute change orders
• Reviews new offers and service capabilities with the appropriate members of team
• Supports billing / invoicing inquiries and / or disputes
• Monitors client satisfaction and identify service improvement plans to address client’s satisfaction with the service

Knowledge, Skills and Attributes:

• Ability to establish strong relationships with internal stakeholders and external clients
• Excellent relationship building skills
• Strong ability in managing coordinated delivery of service
• Excellent written and verbal communication skills
• Highly analytical with good problem solving skills and can use initiative to drive innovation
• Ability to work well in a pressurised environment
• Excellent client service orientation
• Displays excellent persuasion and influence abilities
• Passionate, strong initiative, self-driven with commitment to succeed
• Ability to manage budgets, resources, and timelines for service delivery projects
• Proficient in project management, including planning, execution, monitoring, and project delivery
• Assertive in approach with proficiency in negotiating terms, managing conflicts, and addressing challenges that may arise during service delivery
• Seasoned, experienced professional; has complete knowledge and understanding of area of specialisation
• Ability to use evaluation, judgement, and interpretation to select right course of action

Academic Qualifications and Certifications:

• Relevant bachelor’s degree or equivalent in Information Technology or Business Administration or related
• ITIL Certification, such as ITIL Foundation or higher-level certifications
• Project Management Professional (PMP) certification desirable
• Client Relationship Management certification desirable

Required Experience:

• Seasoned demonstrated years of experience in service delivery and/ or related function in a medium to large ICT organisation, preferably IT service provider
• Seasoned background in delivering IT services, managing IT projects, and understanding the IT service lifecycle
• Seasoned experience in managing client relationships, understanding client needs, and ensuring client satisfaction

Skills Summary

Conflict Management, Contract Management, Customer Centric Solutions, Managed IT Services, Negotiation, Project Management, Service Delivery, Service Level Agreement (SLA)

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Want to be a part of our team?

The Managed Services Operations Specialist is a seasoned and experienced role required to work closely with internal service delivery teams to plan, coordinate and monitor the implementation of operational activities and processes in order to deliver on approved operational plans and to continuously improve service delivery. The main responsibility of the Managed Services Operations Specialist is to ensure that complex services are delivered effectively and efficiently by carrying out routine operational tasks and ensuring the implementation of a services model that meets business needs for clients.

Working at NTT

Key Roles and Responsibilities:

• Manages the shift roster and ensures all operations metrics are monitored.
• Ensures shift handover processes are adhered to and managed.
• Manages in shift escalations from clients.
• Dashboards all key Metrics and manages the about to be breached situations.
• Ensures that services are meet the stated service level agreement (SLA) levels.
• Ensures that the operational deliverables enable cost effective, client centric delivery that meets SLAs.
• Monitors the operational effectiveness of support services and develops and implements the required improvement plans.
• Balances the needs of the client with the strategic direction of NTT.
• Understands the core issues affecting the client and works with the relevant service teams to resolve.
• Identifies needs, risks and issues and proposes appropriate solutions and courses of action.
• Provides input to Operations Managers and Service Managers during client reviews (for example, report on service volumes and metrics).

Knowledge, Skills and Attributes:

• Strong customer service focus.
• Strong communication skills and ability to prepare structured, and relevant communications to operations leaders.
• Ability to work in a fast paced and deadline driven environment.
• Proven ability to build, manage and foster a team-oriented environment.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Ability to quickly become proficient in delivery processes and related systems.
• Demonstrated strong ability to analyse, design and improve operations processes.
• Works on problems of diverse scope where analysis of information requiring evaluation of identifiable factors.
• Ability to resolve and assess a wide range of issues in creative ways and suggests variations in approach.

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in Information Technology or Business Administration or related.
• ITIL foundation certification.

Required Experience:

• Seasoned work experience in Managed Services delivery within a large scale (preferably multi-national) technology services environment.
• Seasoned experience gained in a service delivery environment including technical and service management exposure.
• Seasoned experience in managing customer escalation situations and objection handling.
• Seasoned Managed Services operations experience.

Skills Summary

Business Acumen, Data Analysis, Information Technology Infrastructure Library (ITIL), Managed IT Services, Resource Scheduling, Service Delivery, Service Operations Management