Current vacancies at Rohloff Group

Main Purpose of the Position:

• To optimize and maintain restaurant operational excellence in accordance with Company policies and procedures through team management.

Key performance areas are:

• Must have experience in the restaurant industry with experience in managing a busy restaurant, handling food cost, and managing staff.
• Knowledge of food cost and back-of-house procedures.
• Strong administrative qualities: including the ability to manage schedules, handle payroll, and maintain accurate records.
• Experience managing labor costs, including scheduling, hiring, and training staff.
• The candidate should be a team builder with the ability to motivate and inspire staff to work together, towards common goals.
• The candidate should be hard on standards, have a keen eye for detail, and a commitment to maintaining high levels of cleanliness, hygiene, and food quality.
• Guest-oriented: The candidate should have a strong focus on the guest experience, with the ability to create a warm and welcoming atmosphere in the restaurant.

Experience required

• 3 - 5 years in the restaurant industry

Minimum Qualification required:

• Grade 12 or equivalent qualification
• An added qualification will be an advantage

Basic Requirements:

• The position requires shift work, working some weekends and public holidays.
• Computer literate
• Strong literacy skills (reading and writing)
• No criminal record

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Rohloff Group is seeking a young, dynamic individual to join our team as a Finance Assistant/PA to Finance Executive. The successful candidate will provide administrative support to the Finance Executive and the Finance Team. This includes assisting with financial transactions, managing diaries, preparing financial reports, and assisting with financial planning. Our company is committed to Diversity, Equity, Belonging, and Inclusion, and we are looking for someone who shares these values.

Key Responsibilities:

• Provide administrative support to the Finance Executive, including managing calendars, scheduling meetings, and booking travel arrangements.
• Manage diaries for the Finance Executive and other members of the Finance Team, ensuring effective time management and coordination of meetings and appointments.
• Assist in processing financial transactions, including accounts payable and accounts receivable, and ensure accurate record-keeping.
• Prepare financial reports for review by the Finance Executive and Finance Team.
• Assist in budget preparation, tracking, and reporting, ensuring adherence to financial policies and procedures.
• Support the Finance Team in financial analysis activities.
• Assist in managing projects related to finance and administration, ensuring timely delivery of milestones and reporting progress to the Finance Executive and other stakeholders.
• Collaborate with other departments to ensure smooth financial operations and identify opportunities to streamline processes.
• Maintain confidentiality of financial information and ensure compliance with relevant laws and regulations.
• Perform ad-hoc financial and administrative tasks as assigned by the Finance Executive.

Core Competencies

• Strong adherence to principles and values
• Excellent communication and interpersonal skills
• Analytical and detail-oriented
• Strong planning, organizing, and collaborating skills
• Self-starter, flexible, energetic, and confident
• High level of efficiency
• Excellent problem-solving skills

Qualification

• Financial Diploma/Certificate or Bachelor's degree in finance, accounting, or a related field.

Experience, Knowledge & Skills:

• At least 2-3 years of experience in a finance or accounting role.
• Strong analytical skills and attention to detail.
• Proficiency in Microsoft Office, particularly Excel.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of financial management software is a plus.
• Must have a driver's license and own vehicle.

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The ideal candidate will have strong analytical skills, the ability to take initiative, and can work both independently and collaboratively in a team setting and will play a crucial role in our organisation by assisting with various financial tasks. This position offers an excellent opportunity for someone early in their finance career to gain valuable experience in a dynamic and growing company within the quick-service restaurant industry.

KEY PERFORMANCE AREAS

• General Accounting: Handle a high volume of transactions in a fast-paced environment, maintaining efficiency and accuracy in recording and reconciling financial data daily. Participate in month-end and year-end closing processes, including reconciling accounts, preparing journal entries, and analysing financial data.
• Data Management: Collect, organize, and maintain financial data in a structured manner. Utilize Sage Evolution accounting software and business tools effectively to streamline processes and enhance data accuracy.
• Audit Support: Assist in internal and external audit processes by providing necessary documentation, explanations, and support as required.
• Compliance and Regulations: Stay up to date with financial regulations and accounting principles to ensure compliance. Assist in the implementation and maintenance of internal controls and procedures.
• Cross-Functional Collaboration: Collaborate with other departments, such as operations and development, to gather financial information for special projects or initiatives and provide insights for decision-making.
• Process Improvement: Identify opportunities for process improvements, automation, and increased efficiency in financial operations. Contribute to the development and implementation of best practices.

EXPERIENCE / KNOWLEDGE & SKILLS

• Bachelor's degree in accounting, finance, or a related field (NQF level 6)
• Strong analytical and problem-solving skills, with acute attention to detail.
• Knowledge of accounting principles, financial reporting, and regulations.
• Effective verbal and written communication skills to collaborate with team members, stakeholders, and external parties.
• Proficiency in Microsoft Office (Excel).
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to manage multiple tasks and prioritise effectively.
• Adaptability and willingness to learn and take on new responsibilities.
• Problem-Solving Skills.

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Purpose of the role

Responsible for assisting the finance department in managing accounts receivable, invoicing, and collections processes. Your primary goal will be to ensure the timely and accurate recording of financial transactions and the efficient collection of outstanding debts. This is an excellent opportunity for someone looking to gain practical experience in finance and develop a strong foundation in debtors management.

Key performance areas

• Assist in the preparation and issuance of invoices to customers, ensuring accuracy and completeness of information.
• Monitor and follow up on outstanding customer balances, identifying overdue accounts and escalating accordingly.
• Perform regular reconciliations of customer accounts and resolve any discrepancies or issues promptly.
• Maintain accurate and up-to-date records of customer payments, adjustments, and write-offs in the financial system.
• Collaborate with internal teams, such as sales and customer service, to resolve billing inquiries and disputes in a timely and professional manner.
• Support month-end and year-end closing activities
• Assist in the implementation and improvement of debtors management processes and systems.
• Stay informed about relevant industry regulations and best practices in debtors management.

Knowledge and Skills:

• Proficiency in using financial software and accounting systems (e.g., QuickBooks, SAP, Excel, Evolution) to perform routine tasks.
• Strong numerical and analytical skills with excellent attention to detail.
• Effective communication skills, both verbal and written, to interact professionally with customers and internal stakeholders.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Strong organizational and problem-solving abilities.
• Demonstrated integrity and discretion in handling confidential financial information.
• Knowledge of basic accounting principles and understanding of accounts receivable processes.
• Willingness to learn and adapt to new technologies and systems.

Qualification

• Grade 12 or equivalent
• Additional education or training in accounting or finance is advantageous.

Experience

• Proven experience in a similar role or internship in a finance or accounting department is preferred.

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Purpose of the Job

The Business Metrics Analyst will be responsible for analyzing and interpreting business data to identify trends and provide insights that can be used to make informed business decisions.

Key performance areas

• Analyse and interpret business data to identify trends and insights.
• Develop and maintain dashboards and reports to track key business metrics.
• Collaborate with cross-functional teams to understand business requirements and provide data-driven insights.
• Identify areas for improvement in current reporting and analysis processes.
• Communicate findings and insights to stakeholders.
• Develop and maintain documentation of data sources, definitions, and methodologies.
• Work with FP&A team to incorporate forecasts into daily/weekly/monthly reports.
• Assist in monthly review and reconciliation with Group Finance
• Provide ad-hoc analysis and reporting as needed.

Core competencies:

• Adhering to principles and values
• Following instructions and procedures
• Excellent communicator
• Planning, organising, and collaborating skills
• Self-starter, flexible, energetic, confident
• Attention to detail
• Display an elevated level of efficiency
• Keen to improve processes
• Integrity
• Results-oriented

Knowledge & skills:

• Strong analytical, problem-solving, and communication skills
• Ability to work independently and collaboratively in a team environment
• Strong attention to detail and accuracy
• Knowledge of statistical analysis and modeling techniques is a plus
• Familiarity with operational reporting

Qualification

• Formal 3-year qualification in business, economics, mathematics, statistics, or a related field, obtained from a recognised Higher education institution.

Experience

• Experience with data visualization tools such as Power BI
• Experience working with SQL and Excel
• Experience in data analysis and business intelligence

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MAIN PURPOSE OF THE POSITION:

• Provide effective supervision of team members in respect of policies, procedures and standards on product, administration, hygiene, maintenance, customer service, labour utilization and employee relations and relieve the Restaurant Manager (RM) when required to do so.

KEY RESPONSIBILITIES:

• Assist Management in the achievement of CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service) standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations.
• Manage shifts in accordance with Company policies and procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
• Allocate responsibilities to each employee on shift and monitor performance accordingly
• Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
• Report to the RGM/RM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
• Assist the RGM/RM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
• Support and demonstrate all company culture initiatives & principles acting as a role model and providing leadership as necessary.
• Drive culture in the restaurant by fostering and building engagement by adopting all Culture initiatives

SKILLS & COMPETENCIES:

• Language
• Excellent command of the English language
• Strong communication skills
• Numerical
• Strong numeracy skills
• Basic understanding of financial information
• Computer literacy
• Intermediate MS Office skills (Teams, Excel, Word)

COGNITIVE COMPETENCIES:

Guest Orientation

• Capacity to focus and achieve standards of service, which comply with the highest expectations of clients.

Coaching

• Capacity to develop followers by providing them with clear and simple instructions, demonstrations and explanations and systematically exposing them to planned but increasingly challenging tasks

Delegate and follow-up

• The capacity to delegate specific task, not to take control of all tasks, to implement follow up control actions and/ or coaching actions where necessary

Excellence orientation

• Capacity to focus on and achieve standards of service which comply with the highest expectations of clients

Listening and feedback

• To listen and understand what has been heard clearly and objectively, provide positive helpful and productive feedback to the team

Accountability and dependability

• The ability and capacity to take responsibility for own actions, others can rely on you, loyal and steadfast

People Development

• Capacity to appreciate people’s development needs

Planning and organising

• The capacity to arrange the availability and allocation of resources the utilisation of control systems as well as the delegation and coo-ordination of tasks and duties of individuals and groups.
• To plan, prioritise and systemise the action in line with required resources.
• Delegate and follow-up
• The capacity to delegate specific task, not to take control of all tasks, to implement follow up control actions and/ or coaching actions where necessary

People

• Demonstrates 'BELIEF IN PEOPLE' by treating each person on their team fairly and with respect
• Recognise Team members frequently using CHAMPS and encourages them to recognize each other.
• Coach and support Team Members and train them to do their jobs well.
• Assist RGM/RM to use Team Member feedback, such as Voice of Champions, to improve restaurant performance.
• Demonstrates 'TEAMWORK' by helping Team Members with their work, cross training them, effectively resolving their concerns.
• Help RGM/RM to hire, develop and promote Team members
• Assist to administer progressive discipline as needed, ensures compliance with all statutory regulations and in-house Company policies and procedures.
• Encourage positive team work as per all Brand culture initiatives & principles
• Assist RGM to ensure that all staff receive a comprehensive induction
• Ensure that all restaurant staff is fully trained on all safety aspects
• Ensure that the staff are effectively rostered to position as per the labour schedules
• Assist Management and Restaurant Manager (RM) to ensure that all new staff receive a comprehensive induction and that all staff are correctly trained to perform those tasks assigned to them.
• Assist Management and Assistant Restaurant Manager (ARM) to prepare the weekly labour schedule to ensure that all shifts are properly staffed and ensure that labour costs are in line with budget.

Customer

• Drives CUSTOMER MANIA by role modelling and teaching Team Members to compliance standards.
• Continuously advise and coach Team Members from delivering CUSTOMER MANIA
• Demonstrates leadership by handling customer concerns on the spot using and by helping Team Members resolve customer concerns.
• Complete all Compliance evaluations and implement actions to ensure resolution of issues and drive consistent improvement.
• Demonstrates a sense of urgency that ensures customer satisfaction
• Achieve required Compliance standards by ensuring that Team members are focused on exceeding customer expectations for CHAMPS (cleanliness, hospitality, accuracy, maintenance, product and speed of service)
• Handle customer complaints effectively with the intention to ensure returned business and further exceeding customer expectations
• Ensures that the correct volume of product is prepared to meet the level of business and that the the product projection tools are accurately maintained
• Ensures that the correct level of supplies is ordered, deliveries checked and that stock levels are monitored on a daily and weekly basis and any discrepancies fully investigated and reported to the RGM/RM
• Ensures that the Store Compliance check-up is completed during each shift, with corrective action taken as necessary.
• Handles customer complaints correctly and reports all serious complaints to the Restaurant General Manager.

Profits & Sales

• Assist RGM/RM to effectively communicate profitability goals and BSC (balance score card) results to Team Members
• Ensure that the cash handling and restaurant banking procedures are adhered to and cash register and equipment are maintained properly.
• Ensure that all restaurant resources such as labour, products, supplies and equipment are at correct levels to minimise additional costs to meet varying volumes of business
• Maximise restaurant profit performance by monitoring cost of sales, labor costs, controllable expenses to ensure that they are in line with targets set
• Report deviations regarding costs and expenses and devise an action plan to rectify
• Ensure that the correct levels of supplies are ordered, deliveries are checked and stock levels are monitored.
• Ensure that food, labour and semi-variable standards are adhered to each shift
• Communicate restaurant sales targets to Team Members to achieve sales budgets
• Identify barriers and opportunities to enhance sales and coach and support Team Members to achieve goals set for the shift
• Continuously inform Team Members regarding relevant marketing initiatives and product promotions.
• Help RGM/RM to forecasts restaurant needs and determines scheduling / labour needs.
• Ensure that Team Members suggestive sell and up sell
• Ensure that Team Members adhere to and execute Local Store Marketing (LSM) initiatives.

ATTRIBUTES:

• Strong literacy skills
• High personal standards
• Position requires working over weekends and during festive season
• Strong commercial skills & business acumen
• Strong coaching skills that can achieve results through the team in a collaborative fashion
• Proven analytical ability
• Strong organisational skills
• Team player
• Excellent planning and time management
• Sense of urgency
• Resilience
• Flexibility
• Commitment

MINIMUM REQUIREMENTS:

• The ideal candidate will have the following background and competencies:

Min Qualification required

• Grade 12 or equivalent qualification

Basic Requirements

• Supervisory level experience - minimum of 2 years; fast food industry will be an advantage
• Must be able to work shifts, public holidays and weekends due to the nature of the industry
• Reliable, honest and hardworking and MUST have contactable references
• Valid South African ID
• Clear criminal record
• Must be contactable 24/7 by means of a reliable cell phone
• No criminal record

IMPORTANT NOTES:

• This job profile is subject to change and/or be altered to be in line with the requirements of the position that may vary from time to time and the employee will be duly informed of such amendments and/or changes and/or alterations made.
• The employee may be required to perform duties from time to time that is not specified in the job profile, depending of the nature of work and requirements by the company.
• The job profile is linked to individual performance reviews and/or appraisals, competency assessments and development plans.

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Role

Through our people & service promise, Our Area Managers deliver world-class customer-centric experiences that maximise sales & profit. The role plays a pivotal part in the area performance which is measured by the area balance scorecard. As QSR market leader, the brand standards are a critical component entrusted to area managers for 100% operational compliance. A substantial part of the Area Managers’ day is spent inside restaurants conducting structured and tailored restaurant visits with Restaurant General Managers.

The Area Manager will manage, lead and support a cluster of (6-8) QSR (Quick Service) restaurants through effective leadership and high-impact training of management teams.

Responsibilities:

People

• Responsible for leading and maintaining our company culture in our stores and area.
• Develops management teams through high-impact training that equips them with Operational skills, knowledge, and strong behaviours in line with the YUM (franchisor) leadership.
• Continuously updating the team with new technology enhancements and digital processes implemented.
• Accountable for quality training of the restaurant management team, including Restaurant General Managers, Restaurant Managers, and Shift Supervisors with the support of Regional Trainers
• Identifies and selects Restaurant General Managers, and Restaurant Managers in conjunction with the Regional trainers and HRBP.
• Jointly with the Regional Trainers to support the Restaurant General Managers in the process of recruitment, selection, training, and certification of team members to ensure the restaurant’s staffing needs are achieved in a timely/cost-efficient manner.
• Develops a talent pipeline with Regional Trainers, Training lead & HRBP, ensuring this is maintained consistently.
• Ensures all store management is fully trained on fire procedures, Health & Safety, Food Hygiene, and Security/Robbery procedures.
• Role models recognition culture by having a personalised recognition award that is used regularly. Provides recognition at all levels in restaurants and shares this across platforms.
• Responsible for regular quality performance appraisals, Individual Development Planning (IDP), assisting in People Plan Review (PPR) process, and implementing value-added developmental activities.
• Drive a high-performance culture in the area. Proactively utilize KFC Africa Performance Improvement Process (PIP) with individuals identified as not meeting expected performance levels.
• Proactively and consistently manage all in-area Employee Relations issues. Utilize the code of conduct, at the earliest opportunity, so that all issues are managed in line with statutory requirements and employment law, updating Regional Operations Manager and HRBP as appropriate.
• Plan and facilitate weekly/ monthly area management meetings in line with Success Routines. Meetings should cover business-relevant content, be informative, interactive, structured with agenda and have an outcome.
• Track team absenteeism, taking action in line with KFC’s absenteeism management policy where appropriate.
• Manage leave balances in accordance with the annual operational leave calendar.
• Ensure all statutory and company Health Safety and Food Hygiene regulations are adhered to at all times. Take corrective action taken in a timely manner as necessary.
• Actively promote the safety and well-being of every employee, customer, or contractor in line with company policy as outlined in ECSL.
• Company Security procedures & protocols must be rigorously followed to ensure the security of people, premises, stock, equipment, and monies at all times.

Customers

• Train Restaurant General Managers to create a customer-focused environment that is appealing to KFC’s diverse customer base.
• Plan and follow customer-based visit schedules and engage with customers when in the restaurant to obtain feedback.
• Complete unannounced customer visits in line with success routines, provide coaching, and feedback, and support Restaurant General Managers in creating smart action plans to address opportunities.
• With the support of the Regional Trainers and Restaurant General Managers, ensure all KFC Hospitality standards are met.
• Ensures that Guest Experience Survey (GES) daily, weekly & period results, are continually reviewed. Works with Restaurant General Managers and team to analyse and develop action plans follow up and revise action plans as necessary.
• Manage all customer complaints in line with company policy, escalating issues to Regional Operations Manager where appropriate
• Monitors and implements programs to improve order accuracy, speed of service, courtesy, and cleanliness.
• Trains with the support of the Regional Trainers and models team involvement in problem-solving to improve customer satisfaction. Ensuring KFC’s standard customer complaint target is maintained.
• Identifies and implements process improvements that drive customer satisfaction and profitability in conjunction with the Regional Operations Manager.
• Works with Restaurant General Managers to implement effective deployment and scheduling.
• Robustly follow up on any issues arising from customer audits, plan to ensure corrective action is taken in a timely manner as required

Sales

• Through exceptional operational standards and a ‘maniacal’ approach to customer service, consistently seek to maximize the sales in their area
• Set and communicate Bold Sales Goals to the team, striving to consistently exceed sales targets.
• Ensures rigorous execution of all marketing promotions, checking, and team knowledge of products, prices, and product quality.
• Develop a strong sales culture in their area by reviewing and supporting Restaurant General Manager’s clear sales targets for every week.
• Understand their local competition within the area and increase visibility within the local community to ensure awareness of any common issues, competitor activity, or forthcoming events that may impact the business.
• Work with individual Restaurant General Managers, where appropriate to create and execute local marketing activities to optimize potential sales growth.
• Build Know How within other KFC areas and pacesetter groups, sharing best practices across areas and regions.
• Manage area incentives and drive regular recognition in store.

Profit

• Maximize the profitability of the area by understanding and controlling all costs (e.g. labour, food). Monitor daily, weekly, and periodically to ensure alignment with Annual Operational Plan targets.
• Develop a strategy to maximize the profitability of their area by regularly reviewing sales, transactions, and costs in line with business needs.
• Develop a portfolio management approach to area profitability, and understand restaurants’ needs and the priority of those needs.
• Coach Restaurant General Managers to ensure accurate forecasts of sales and labour to reflect trends and promotions in each restaurant.
• Develop Annual Operational plans for the area each quarter with Regional Operations Manager.
• Prepare and plan for periodical Balance Score Card & P&L review with Regional Operations Manager.
• Prepare and plan for weekly business reviews, consider and analyse all relevant information in advance.
• Actively utilise company reports to analyse sales, transactions, and costs to drive business results.
• Rigorously follow up on the official financial audit action plan completed by Asset Protection in restaurants where appropriate.

PEOPLE LEADERSHIP:

• Restaurant General Managers – directly
• Restaurant Managers and Shift Supervisors – indirectly
• Regional Trainers – Directly
• HRBP
• Training lead

WORKING RELATIONSHIPS:

• HR Business Partner
• Other Area Managers
• Executive Team
• Other senior Functional Leaders at the office

KNOWLEDGE AND SKILLS REQUIRED:

The ideal candidate will have the following background and competencies:

Min Qualification required:

• Relevant 3-4 years Tertiary qualification (Diploma or Degree)

Experience required:

• 3 years or greater Management leadership experience, managing multi-sites in a similar industry (QSR, Restaurant, or Food Retail)
• Commercial background
• Drivers License (Code 8)

Responsibilities :

• Assume a strategic role in estimating future growth capacity.
• Identify leadership qualities of teams to grow into management positions.
• Develop and continually improve processes to maximise operational efficiency.
• Plan and develop a strategy for operational management and development.
• Drive sales & customer growth through the implementation of improved customer satisfaction programs.
• Customer complaints resolution (health inspectors, customers, employees, etc.)
• Evaluate the performance of Restaurant Managers against established targets, identify and train on opportunities.
• Maximize profit through operational excellence and spend smarter initiatives.
• Comply with all reporting and control standards and procedures of the company.
• Partner with Regional Trainer for designated certification on Teams and Managers
• Partner with the Marketing manager for effective implementation of marketing promotions (LSM) to drive sales.

Critical Competencies :

• Intermediate to Advanced MS Office skills (Teams, Excel, MS Office, PowerPoint)
• Excellent command of the English language
• The position requires working over some weekends and during the festive season.
• Strong commercial skills & business acumen
• Strong coaching skills that can achieve results through the team in a collaborative fashion.
• Proven analytical ability.
• Excellent literacy, and numeracy skills
• Strong organisational skills
• Team player
• High personal standards
• Strong communication skills
• Excellent planning and time management

go to method of application »

Role

Through our people & service promise, Our Area Managers deliver world-class customer-centric experiences that maximise sales & profit. The role plays a pivotal part in the area performance which is measured by the area balance scorecard. As QSR market leader, the brand standards are a critical component entrusted to area managers for 100% operational compliance. A substantial part of the Area Managers’ day is spent inside restaurants conducting structured and tailored restaurant visits with Restaurant General Managers.

The Area Manager will manage, lead and support a cluster of (6-8) QSR (Quick Service) restaurants through effective leadership and high-impact training of management teams.

Responsibilities:

People

• Responsible for leading and maintaining our company culture in our stores and area.
• Develops management teams through high-impact training that equips them with Operational skills, knowledge, and strong behaviours in line with the YUM (franchisor) leadership.
• Continuously updating the team with new technology enhancements and digital processes implemented.
• Accountable for quality training of the restaurant management team, including Restaurant General Managers, Restaurant Managers, and Shift Supervisors with the support of Regional Trainers
• Identifies and selects Restaurant General Managers, and Restaurant Managers in conjunction with the Regional trainers and HRBP.
• Jointly with the Regional Trainers to support the Restaurant General Managers in the process of recruitment, selection, training, and certification of team members to ensure the restaurant’s staffing needs are achieved in a timely/cost-efficient manner.
• Develops a talent pipeline with Regional Trainers, Training lead & HRBP, ensuring this is maintained consistently.
• Ensures all store management is fully trained on fire procedures, Health & Safety, Food Hygiene, and Security/Robbery procedures.
• Role models recognition culture by having a personalised recognition award that is used regularly. Provides recognition at all levels in restaurants and shares this across platforms.
• Responsible for regular quality performance appraisals, Individual Development Planning (IDP), assisting in People Plan Review (PPR) process, and implementing value-added developmental activities.
• Drive a high-performance culture in the area. Proactively utilize KFC Africa Performance Improvement Process (PIP) with individuals identified as not meeting expected performance levels.
• Proactively and consistently manage all in-area Employee Relations issues. Utilize the code of conduct, at the earliest opportunity, so that all issues are managed in line with statutory requirements and employment law, updating Regional Operations Manager and HRBP as appropriate.
• Plan and facilitate weekly/ monthly area management meetings in line with Success Routines. Meetings should cover business-relevant content, be informative, interactive, structured with agenda and have an outcome.
• Track team absenteeism, taking action in line with KFC’s absenteeism management policy where appropriate.
• Manage leave balances in accordance with the annual operational leave calendar.
• Ensure all statutory and company Health Safety and Food Hygiene regulations are adhered to at all times. Take corrective action taken in a timely manner as necessary.
• Actively promote the safety and well-being of every employee, customer, or contractor in line with company policy as outlined in ECSL.
• Company Security procedures & protocols must be rigorously followed to ensure the security of people, premises, stock, equipment, and monies at all times.

Customers

• Train Restaurant General Managers to create a customer-focused environment that is appealing to KFC’s diverse customer base.
• Plan and follow customer-based visit schedules and engage with customers when in the restaurant to obtain feedback.
• Complete unannounced customer visits in line with success routines, provide coaching, and feedback, and support Restaurant General Managers in creating smart action plans to address opportunities.
• With the support of the Regional Trainers and Restaurant General Managers, ensure all KFC Hospitality standards are met.
• Ensures that Guest Experience Survey (GES) daily, weekly & period results, are continually reviewed. Works with Restaurant General Managers and team to analyse and develop action plans follow up and revise action plans as necessary.
• Manage all customer complaints in line with company policy, escalating issues to Regional Operations Manager where appropriate
• Monitors and implements programs to improve order accuracy, speed of service, courtesy, and cleanliness.
• Trains with the support of the Regional Trainers and models team involvement in problem-solving to improve customer satisfaction. Ensuring KFC’s standard customer complaint target is maintained.
• Identifies and implements process improvements that drive customer satisfaction and profitability in conjunction with the Regional Operations Manager.
• Works with Restaurant General Managers to implement effective deployment and scheduling.
• Robustly follow up on any issues arising from customer audits, plan to ensure corrective action is taken in a timely manner as required

Sales

• Through exceptional operational standards and a ‘maniacal’ approach to customer service, consistently seek to maximize the sales in their area
• Set and communicate Bold Sales Goals to the team, striving to consistently exceed sales targets.
• Ensures rigorous execution of all marketing promotions, checking, and team knowledge of products, prices, and product quality.
• Develop a strong sales culture in their area by reviewing and supporting Restaurant General Manager’s clear sales targets for every week.
• Understand their local competition within the area and increase visibility within the local community to ensure awareness of any common issues, competitor activity, or forthcoming events that may impact the business.
• Work with individual Restaurant General Managers, where appropriate to create and execute local marketing activities to optimize potential sales growth.
• Build Know How within other KFC areas and pacesetter groups, sharing best practices across areas and regions.
• Manage area incentives and drive regular recognition in store.

Profit

• Maximize the profitability of the area by understanding and controlling all costs (e.g. labour, food). Monitor daily, weekly, and periodically to ensure alignment with Annual Operational Plan targets.
• Develop a strategy to maximize the profitability of their area by regularly reviewing sales, transactions, and costs in line with business needs.
• Develop a portfolio management approach to area profitability, and understand restaurants’ needs and the priority of those needs.
• Coach Restaurant General Managers to ensure accurate forecasts of sales and labour to reflect trends and promotions in each restaurant.
• Develop Annual Operational plans for the area each quarter with Regional Operations Manager.
• Prepare and plan for periodical Balance Score Card & P&L review with Regional Operations Manager.
• Prepare and plan for weekly business reviews, consider and analyse all relevant information in advance.
• Actively utilise company reports to analyse sales, transactions, and costs to drive business results.
• Rigorously follow up on the official financial audit action plan completed by Asset Protection in restaurants where appropriate.

PEOPLE LEADERSHIP:

• Restaurant General Managers – directly
• Restaurant Managers and Shift Supervisors – indirectly
• Regional Trainers – Directly
• HRBP
• Training lead

WORKING RELATIONSHIPS:

• HR Business Partner
• Other Area Managers
• Executive Team
• Other senior Functional Leaders at the office

KNOWLEDGE AND SKILLS REQUIRED:

The ideal candidate will have the following background and competencies:

Min Qualification required:

• Relevant 3-4 years Tertiary qualification (Diploma or Degree)

Experience required:

• 3 years or greater Management leadership experience, managing multi-sites in a similar industry (QSR, Restaurant, or Food Retail)
• Commercial background
• Drivers License (Code 8)

Responsibilities :

• Assume a strategic role in estimating future growth capacity.
• Identify leadership qualities of teams to grow into management positions.
• Develop and continually improve processes to maximise operational efficiency.
• Plan and develop a strategy for operational management and development.
• Drive sales & customer growth through the implementation of improved customer satisfaction programs.
• Customer complaints resolution (health inspectors, customers, employees, etc.)
• Evaluate the performance of Restaurant Managers against established targets, identify and train on opportunities.
• Maximize profit through operational excellence and spend smarter initiatives.
• Comply with all reporting and control standards and procedures of the company.
• Partner with Regional Trainer for designated certification on Teams and Managers
• Partner with the Marketing manager for effective implementation of marketing promotions (LSM) to drive sales.

Critical Competencies :

• Intermediate to Advanced MS Office skills (Teams, Excel, MS Office, PowerPoint)
• Excellent command of the English language
• The position requires working over some weekends and during the festive season.
• Strong commercial skills & business acumen
• Strong coaching skills that can achieve results through the team in a collaborative fashion.
• Proven analytical ability.
• Excellent literacy, and numeracy skills
• Strong organisational skills
• Team player
• High personal standards
• Strong communication skills
• Excellent planning and time management