Current Vacancies at The South African Revenue Service (SARS)

Job Purpose

• To formulate and position Revenue Management’s value chain, operating model and frameworks in a broadly defined organisational strategy, by monitoring of international economic and trade trends, evaluate the likely impact on revenue collections, assess revenue risk and devise mitigating measures in line with all statutory requirements, on behalf of National Treasury, in order to position and enable horizontal alignment, implementation and adoption.

Education and Experience

Minimum Qualification & Experience Required

• A Relevant Master’s or Honours degree is preferable with 8-12 years financial services or accounting experience, of which at least 5 years at Senior Management level
• A Bachelor’s degree may be considered, provided experience in financial services or accounting of at least 10 years can be demonstrated AND at least 5 years at a Senior Management level

Job Outputs:

Process

• Champion policy frameworks and objectives with internal partners to ensure integration between functions in pursuit of strategic goals.
• Communicate a meaningful strategic context that articulates functional purpose in relation to the organisational vision, purpose and philosophy.
• Develop annual & longer-term resource plan and secure capacity to achieve divisional objectives consistent with long term strategic plan.
• Develop annual & long-term functional plans, set clear priorities and measurable milestones in line with divisional objectives.
• Develop functional operating model and align value chain to organisational objectives in partnership with relevant stakeholders.
• Interpret internal & external organisational changes, model change impact scenarios and introduce or adapt systems in alignment with strategic intent.
• Proactively identify interconnected problems, model alternative solutions, develop & establish contingency plans aligned to the divisional direction.
• Provide authoritative advice and guidance that supports the realisation of major organisational objectives in line with the SARS mandate.
• Provide periodic reports on performance against plan & progress on long-term initiatives & use to realign operating plan and objectives appropriately.
• Scan external environment, identify benchmarks and influence alternative operating plans or model to deliver on the SARS objectives and mandate.
• Use insights & knowledge gained from high level reports to conduct abstract, conceptual & comparative analysis to define functional strategy.
• Create the context to continuously improve all functions and systems in line with national, regional and international changes.
• Be responsive to change in order to influence and effectively manage associated functional acceptance.
• Monitor international economic and trade trends and evaluate the likely impact on revenue collection, assessing revenue risk and devising measures to mitigate risk.
• Oversee accurate and complete tax and duty revenue accounting, reconciliation and reporting information to facilitate the integration of these numbers in the Public Accounts by the National Treasury.
• Provide periodic reports, variance analysis and commentaries to manage and coordinate revenue forecasting and analysis on performance against plan and progress.
• Monitor and analyse the country's fiscal status, position and predictions made, in order to implement remedial actions.
• Ensure implementation of corporate governance procedures, risk management and internal controls.

Governance

• Drive the development and implementation of integrated governance, risk and compliance frameworks.
• Ensure the consolidation of the risk profile for the area of accountability, manage critical risks and ensure feedback integration

People

• Create a positive organisational climate & culture to energise and focus the function in order to optimise short term and longer-term productivity.
• Influence the development of clear human capability and accountability frameworks within functional area in support of people management strategies.
• Provide leadership and direction by articulating and reinforcing the vision or direction for the function.
• Communicate strategic context that guide best practice, foster an environment of continuous learning and improved employee engagement levels.
• Performance Management of staff for effective Employee Engagement & Performance Excellence
• Engagement with internal and external stakeholders to ensure effective management of interdependencies
• Inspires, motivates, leads and manages the team.
• Monitors employee performance throughout the year via informal and formal methods.
• Invests time in professional development of the individual and team.

Finance

• Ensure that the functional strategy is adequately budgeted for through the development and implementation of a requisite budget.
• Implement effective financial control, management of costs and corporate governance in functional area.
• Prepares Business Unit Resource plan.
• Accountable for the effective management of all financial and material resources within the Business Unit.
• Complies with all requirements of PFMA and relevant Treasury and SARS policies and regulations

Client

• Define and influence relationships and service level agreements made with internal and external stakeholders.
• Ensure strategic representation of SARS and promote the enterprise with public service leaders and national, regional stakeholders.
• Build strong relationships with internal and relevant external stakeholders.
• Engagement with relevant stakeholders, intermediaries and representative bodies
• Establishing and maintaining effective customer relationships to understand customer needs, promote customer understanding of full product, systems, or services offering, and aligning to provide a solution. Ensuring a positive customer experience throughout the interaction process.

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Job Purpose

• To develop, enhance and execute, a multi-year communications and marketing strategy to support the delivery of the SARS mandate. To formulate and integrate the Communications and Marketing value chains and operating model to deliver a best-in-class functional strategy that will synergise internal team strength and leverage key stakeholder relations.
• This role is pivotal in ensuring that the organisation’s marketing and communication efforts are cohesive, consistent, strategic, and effective. Collaborate with key internal departments to create effective campaigns aligned to the SARS strategy and business calendar. Foster internal understanding of how enterprise communications and marketing enable the SARS brand to build public trust. Responsible for reputation management. Lead internal communications to connect all employees to the organisation, keep them informed at all times and energize them to support the SARS mission, vision and higher purpose.  Lead external communications strategy implementation. This role interfaces and impacts every aspect of the SARS enterprise and encompasses a change agent capability.

Education and Experience

Minimum Qualification & Experience Required

• A Relevant Master’s or Honours degree is preferable with 8-12 years communications and marketing experience, of which at least 5 years at senior management level
• A Bachelor’s degree may be considered, provided experience in marketing and communications of at least 12 years can be demonstrated AND at least 5 years at a senior management level

Minimum Functional Requirements

• Senior level experience in Communication and/or Marketing management
• Strong written and verbal communication skills.
• Ability to build and maintain relationships with all stakeholders, both internal and external.
• Expertise in Public Speaking, Marketing, PR,  Crisis Management, Business Writing and Editorial Skills
• Proven leadership and team management skills.
• Analytical skills in terms of measuring e.g. campaign effectiveness, trends analysis, issues management.

Job Outputs:

Strategic focus

• Responsible for strategy development and implementation: Develop and implement strategic communication and marketing plans to promote SARS’ reputation within South Africa and globally.
• Interpret internal and external organisational changes, model change impact scenarios and introduce or adapt systems in alignment with strategic intent.
• Responsible for Public Relations: Manage the company's public image and reputation, handle crisis communication, and develop strategies to mitigate potential issues. Aligned to this, create, and implement an integrated issues management approach and establish additional touchpoints for interaction and feedback with key stakeholders through digital channels for example.
• Responsible for Digital and Social Media: Oversee digital communication strategies, including social media, website content, and online presence Develop an integrated social media strategy for SARS aligned to the enterprise strategy, grow enterprise platforms, develop content, and establish relationships with key social media partners. Implement a comprehensive digital communication strategy that enhances SARS’ organisational online presence.
• Responsible for internal and external communication: Ensure effective integration of internal and external communication.
• Collaborate with the Stakeholder Management divisions as well as Taxpayer and Trader Education division to deliver best-in-class education and information campaigns and engagement collateral.
• Oversee event management, language services and the graphic design studio.
• Partner with the Deputy Commissioners and their teams to support change and transformation aligned to business drivers.
• Collaborate with the SARS official spokesperson to ensure seamless media relations.
• Engagement with the Office of the Commissioner to ensure alignment and steer in terms of strategic delivery.
• Engage, inspire, and influence internal divisions to align to the SARS brand in order to enhance storytelling and build consistent and inspirational organisational narrative.
• Lead the development of the strategy for the SARS website, as well as its content development and the review and delivery process.

Process

• Function as the SARS Custodian of Policies and Standard Operating Procedures for the function by ensuring high quality output and effectiveness of the SARS operating model and practices.
• Create the context to continuously improve all functions and systems in line with national, regional, and international changes.
• Drive policy frameworks and objectives with internal divisions and managers to ensure integration between functions in pursuit of strategic goals.
• Develop annual and longer-term functional and resource plans to set clear measurable priorities and milestones as well as secure capacity to achieve divisional objectives consistent with long term strategic plan.
• Communicate the SARS strategic context in relation to the organisational vision, purpose and mandate.
• Responsible for the conceptualisation, design, content, publication and timeous distribution of the SARS Annual Report, according to the requirements and guidelines for submission of the Report to Parliament for approval.
• Act as a brand ambassador for the organisation and a professional advisor to the organisation on all aspects of the organization's activities that impact reputation.
• Represent the organization at community activities to enhance SARS’ community profile.

Governance

• Responsible for effective governance of the SARS Communications and Marketing Division, to ensure the effective management and control of the Division according to SARS strategies, statutory and legislated requirements.
• Ensure compliance with record management processes, destruction and storage of records aligned to legislation.

People

• Provide leadership by articulating and reinforcing the vision or direction for the function.
• Inspires, motivates, leads and manages the team.
• Create a positive organisational climate and culture to energise and focus the function in order to optimise short term and longer-term productivity.
• Influence the development of clear human capability and accountability frameworks within the functional area in support of people management strategies.

Finance

• Implement effective financial control, management of costs and corporate governance in functional areas of responsibility.
• Prepare Business Unit Resource plan related to budget parameters.
• Ensure that the functional strategy is adequately budgeted for through the development and implementation of a detailed budget and forecast process.
• Comply with all requirements of PFMA and relevant Treasury and SARS policies and regulations.
• Manage vendors’ and suppliers’ budget and service delivery aligned to contract requirements.

Client

• Define and influence relationships with internal and external stakeholders.
• Develop effective service level agreements with identified divisions and stakeholders to ensure delivery of measurable strategic objectives and customer satisfaction.
• Ensure strategic representation of SARS and promote the enterprise with public service leaders and national, regional stakeholders.
• Adapt the communication strategy to all regions in accordance with the region’s communication specification or needs.
• Best-in-class event management for the enterprise.
• Manage agency and other external contracts and relations for optimum delivery (e.g. PR, Communications, Advertising agencies)

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Job Purpose

• To be responsible for the co-ordination, configuration programming, installation, and management of system hardware and software architectures, and related client services within the organisation. Implementing system architectures and for the identification and resolution of hardware and software technical problems and malfunctions related to the network and other related servers with the potential to affect the successful execution of business transactions and ensuring a stable performance environment for the business processing system.  
• Work in both Production and non-Production environments.

Education and Experience

Minimum Qualification & Experience Required

• Bachelor's Degree / Advanced Diploma (NQF 7) in Information Technology AND 5-7 years' experience in a similar environment, of which 2-3 years ideally at functional specialist level
• Senior Certificate (NQF 4) AND 10 years related experience

Minimum Functional Requirements

• z/OS Operating System and its subsystems
• HCD
• TCP/IP
• SMP/E
• RMF
• CICS
• MQ
• Installing and configuring Third Party Program Products
• BMC Control Products
• Storage Management
• DFSMS/DFSMShsm

Job Outputs:

Process

• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects to solve emerging problems.
• To be responsible for the configuring, debugging and supporting multiple infrastructure platforms and software stacks.
• Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
• Developing, maintaining and supporting technical infrastructure, hardware and system software components and document it accordingly.
• Liaise with stakeholders for problem resolution.
• Ensure system connectivity of all servers, shared software, groupware, and other applications.
• Integrate servers and their associated software into enterprise systems/solutions.
• Provide orientation and training to end users for all modified and new systems and mentoring of peers and staff.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders