Virgin Active was born in 1999. With 45 health clubs in the UK (8,500 employees!) and almost 250 globally, were one of the fastest-growing businesses within the Virgin Group. Were renowned for our outstanding customer service and helping our member be their personal best. Everyones welcome at Virgin Active. Young or old. Fit or unfit. Its all good. We set...
Read more about this company
Your Purpose...
- Is to “change people’s lives for the better through wellness”;
- We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
Your Duties and Responsibilities...
Sales Conversion & Performance
- Turn conversations into memberships through confident, structured, and value-led selling techniques
- Apply the full sales process (needs analysis → tour → price presentation → close) to maximise conversion
- Recommend the best membership options based on each prospect’s goals and lifestyle
- Consistently achieve and exceed monthly sales targets (units and revenue)
- Maintain strong conversion ratios across leads, appointments, tours, and sales
Lead Generation & Pipeline Management
- Proactively generate leads through walk-ins, referrals, outreach, corporate opportunities, and local activations
- Build and maintain a healthy, active sales pipeline
- Capture and track all leads accurately within the Leads Management System (LMS)
- Create daily activity to ensure a consistent flow of opportunities
Follow-Up & Relationship Management
- Follow up promptly and consistently on all leads, enquiries, and prospects
- Use multiple channels (calls, WhatsApp, email) to nurture prospects through the decision journey
- Build trust and long-term relationships that drive both conversion and referrals
Brand & Experience Delivery
- Deliver a high-energy, engaging, and professional customer experience at every touchpoint
- Represent the Virgin Active brand through Unreasonable Hospitality and attention to detail
- Create a positive, welcoming environment that encourages prospects to imagine themselves as members
Team Collaboration & Club Performance
- Collaborate with Sales Managers, Experience teams, and Personal Trainers to maximise opportunities
- Contribute to overall club performance and Net Member Movement
- Share best practices, support teammates, and actively participate in training and coaching sessions
Our Minimum Requirements...
We can't live without...
- Formal Matric qualification (essential)
- 1-2 years of successful sales experience within a similar industry, e.g., retail, hospitality, or wellness.
- Excellent organisational and analytical skills
- Digital acumen, with practical experience in using the Microsoft suite.
- Proven experience in delivering premium standards of service
- Must be able to work the required roster, including early mornings, evenings, weekends and public holidays.
- Be an active ambassador for holistic wellness
- Presents a professional image consistent with the Virgin Active
- Strong written and verbal communication skills
- Team player
- Confident in engaging with people and able to build rapport quickly
Core Interpersonal Skills:
- Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
- Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
- Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
- Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes
Operational & leadership Skills Required:
- Attention to Detail, noticing the small things
- Resilience and Composure, being able to remain calm and optimistic under extreme pressure, during peak periods or system failures
- Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
- Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last-minute VIP guest arrivals, or sudden changes in event plans.
- Relatability – the capacity to connect with diverse stakeholders across all backgrounds
- Situational Awareness – constantly monitoring the environment to identify members who need support or help
- Curiosity- the ability to seek out and transform standard transactions into personalized stories and memorable experiences
- Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
- Digital Fluency – must be proficient in new age technology and systems.
Closing Date 31 August 2026
go to method of application »
Job Description
- Virgin Active is seeking certified and passionate Personal Trainers who want to build a successful fitness business within our world-class facilities. As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support.
Key Responsibilities:
- Deliver 1-on-1 or small group personal training sessions.
- Attract and retain your own client base within the club.
- Maintain a visible and professional presence on the training floor.
- Conduct complimentary intro sessions with new members.
- Manage your own business admin, bookings, and schedule.
- Promote a safe, clean and motivating environment.
Minimum Requirements:
- Certified Personal Trainer (NQF Level 5 or higher).
- Business acumen and self-management skills.
- Friendly, professional demeanour.
- Strong communication and motivational ability.
Opportunity Includes:
- Discounted rental structure in month 1 and 2 for first-time tenants.
- Ongoing training support and access to our PT Business School.
- Exclusive uniform / gear.
- Access to national club network and premium facilities.
go to method of application »
Job Description
- Virgin Active is seeking certified and passionate Personal Trainers who want to build a successful fitness business within our world-class facilities. As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support.
Key Responsibilities:
- Deliver 1-on-1 or small group personal training sessions.
- Attract and retain your own client base within the club.
- Maintain a visible and professional presence on the training floor.
- Conduct complimentary intro sessions with new members.
- Manage your own business admin, bookings, and schedule.
- Promote a safe, clean and motivating environment.
Minimum Requirements:
- Certified Personal Trainer (NQF Level 5 or higher).
- Business acumen and self-management skills.
- Friendly, professional demeanour.
- Strong communication and motivational ability.
Opportunity Includes:
- Discounted rental structure in month 1 and 2 for first-time tenants.
- Ongoing training support and access to our PT Business School.
- Exclusive uniform / gear.
- Access to national club network and premium facilities.
go to method of application »
Your Duties and Responsibilities...
- Plan each day and month to generate new leads, book new appointments, and present to customers to make sales to successfully reach and exceed a pre-defined sales target.
- Record activity inputs using the tools and systems provided by Virgin Active, in line with timelines and procedures set.
- Abide by the Virgin Active sales processes and systems provided by Virgin Active.
- To maintain up-to-date, comprehensive knowledge and understanding of VASA products, as well as in comparison to competitors.
- To expand the customer base and strengthen the loyalty of existing customers through service calls to increase sales referrals, and ongoing development of networks and relationships.
- To understand prospective members’ individual interests and requirements, build rapport, and match their interests and needs with our product.
- Close sales by overcoming objections with the support of the Sales Manager and/or Regional Sales Coach.
- Report to the Sales Manager regarding reviews and analyse objectives and planned activities.
- To review and analyse sales data and statistics, to plan effectively for the future, to increase sales and enhance our brand image.
- Participate in sales meetings by sharing best practices, ideas, and making recommendations to generate new leads, increase sales, etc.
- Inform the local consumer of Virgin Active through activating unique marketing opportunities local to your club E.g. Attend, arrange, prepare, promotions, health days, and corporate / community events, as well as in-club events as a Virgin Active brand ambassador.
Our Minimum Requirements...
We can't live without...
- A matric qualification is essential
- A minimum of one year of experience working with people (sales, retail, hospitality, etc.)
- Flexibility (Must be available to work weekends and shifts)
- Good written and verbal communication skills
- Must be computer literate
We'd like you to have...
- Adaptability (must be able to adapt to a fast-paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Energetic and confident
- Well-presented and well-groomed
- Self-motivated (you don't wait to be told what to do)
- Resilient (you don't give up after rejection)
- Driven by earning commission
- Agile, adaptable, and bold
- Intensely focused on having a high impact
- Team player
We’d love you to have…
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Closing Date 27 August 2026
go to method of application »
Your Purpose...
- To Inspire people to live active lives.
- As the Fitness Manager you will be responsible to oversee and manage the fitness area of the club, you will be professional and being member-centric must come naturally to you.
Your Duties and Responsibilities...
- To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
- Manage the member induction programme within the club
- Manage and ensure exceptional member service is maintained at all times
- Managing and monitoring the group exercise program and group exercise staff through the group training manager
- Manage all fitness related programmes and promotions
- Maintaining all training equipment and presentation of all fitness staff in accordance with our brand stand
- Manage the people element of the fitness department
- Manage department expenses, revenue and administration
- Assist with sales growth and retention in accordance with the company goals
- Actively assist and promote the ancillary products and services available to members
- Ensure a safe fitness environment exists for all staff and members.
- Creating an environment of fun, humour and play in all fitness departments
- As the brand ambassador you will be comfortable communicating with our members and people
Our Minimum Requirements...
We can't live without...
- Matric qualification essential
- Recognized industry fitness qualification essential.
- 2 years proven experience as a leader of teams.
- 3 years of proven skills within the fitness industry, preferably within a 4/5-star facility
- First Aid qualification with AED certification
- Must be knowledgeable and up to date with the fitness trends.
- Able to work shifts which includes weekends and public holidays.
- Must be computer literate and be able to use Microsoft Office
We'd like you to have...
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
go to method of application »
Your Purpose...
- To inspire people to live active lives
- The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.
Your Duties and Responsibilities...
- To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
- Building relationships with members to achieve member retention
- Conducting fitness initiatives to increase member retention
- Adhering to operational & administrative requirements
- Ensure the health and safety of members at all times
- Actively managing ongoing training and self-development to keep abreast of industry changes
- Actively assist and promote the ancillary products and services available to members
Our Minimum Requirements...
We can't live without...
- Matric qualification
- Industry recognized fitness qualification essential
- A minimum of 6 months experience within fitness
- First Aid qualification with AED certification
- Ability to work shifts which includes weekends and public holidays
- Experience in member service (customer service)
- Must be a people’s person and be able to assist and guide our members
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
go to method of application »
Your Purpose...
- The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas.
- This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement.
Your Duties and Responsibilities...
Conducting Front of House Duties
- Control access into the facility
- Communicate and provide information to staff, members and prospective members
- Deliver on member needs and experiences from entry to exit
- Adhere to operational standards, and administration policies and procedures
Engaging with Members
- Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
- Drive digital engagement with members on our various platforms as our digital offering evolves
- Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
- Retain members
- Build member relations
- Resolve complaints for each member or incident
- Engage members to our fitness initiatives (events) to increase member retention
Delivering the Member Floor Experience
- Promote safe exercise
- Manage member adherence to club rules and standards
- Manage member adherence to safety protocol
- Maintain the cleanliness of the floor
Participating in Ongoing Training & Self-Development
Our Minimum Requirements...
We cannot live without...
- Grade 12 Senior Certificate or NQF Level 4 equivalent
- Successful completion of Reception Academy
- Good understanding and knowledge of digital platforms
- Sound knowledge of Virgin Active exercise experiences
- Comprehensive understanding of the customer journey and the desired customer experience
- Sound knowledge of club rules, operating standards and safety protocol
- Minimum of 12 months experience within a face to face customer facing role
- Proven ability to resolve member questions and queries
- Embody the business values
- People centric
- Passionate about exercise
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
- Administer First Aid (valid First Aid Level 1 certificate)
- Excellent relationship-building skills
- Problem-solving skills
- Good communication skills
- Ability to resolve conflict
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
go to method of application »
Your Purpose...
- To inspire people to live active lives
- The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.
Your Duties and Responsibilities...
- To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
- Building relationships with members to achieve member retention
- Conducting fitness initiatives to increase member retention
- Adhering to operational & administrative requirements
- Ensure the health and safety of members at all times
- Actively managing ongoing training and self-development to keep abreast of industry changes
- Actively assist and promote the ancillary products and services available to members
Our Minimum Requirements...
We can't live without...
- Matric qualification
- Industry recognized fitness qualification essential
- A minimum of 6 months experience within fitness
- First Aid qualification with AED certification
- Ability to work shifts which includes weekends and public holidays
- Experience in member service (customer service)
- Must be a people’s person and be able to assist and guide our members
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
go to method of application »
Your Purpose...
- To make exercise irresistible to your Club-V members
- To interact, entertain education and stimulate your Club-V members
- To maintain a safe, hygienic and clean environment
- To provide a happy and welcoming environment
- To create a nurturing environment for small toddlers and babies
Your Duties and Responsibilities...
- To correctly control and manage electronic access and exit of all Club-V members to the Club-V facility.
- To manage all access cards ensuring that they are valid and contain all relevant information.
- To effectively manage the 2 consecutive hour rule.
- To follow the monthly activity roster and theme correctly.
- To ensure that you plan your activities and execute these on an ongoing basis.
- To ensure that you are informed and that you adhere to all emergency procedures in a competent fashion.
- To ensure that you correctly meet all operational standards and requirements and that you understand all of these.
- To maintain control of the Club-V environment.
- To report any incidents immediately to your MOD and/or Club-V Co-ordinator.
- To correctly control stock within the Club-V facility including toys, arts & crafts, disposables/consumables, cleaning aids, movement equipment, games, puzzles, books etc. using the relevant checklists in the Mntwana Box.
Our Minimum Requirements...
We can’t live without…
- A Clear Criminal Check
- Up to date First Aid Training
- Up to date in-house Club-V Training
- Up to date Active Play Training
- Affinity for children
- Ability to entertain children
- Able to conduct physical games and activities with confidence
- Able to learn and implement new juniors programmes
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
- Good listening skills
- Good communication skills
- Diplomacy
- Good time management skills
We’d love you to be…
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- Outgoing and confident
- Able to work under pressure
- Friendly
- Patient
Closing Date 28 August 2026
go to method of application »
Your Purpose...
- Is to “change people’s lives for the better through wellness”;
- We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
- This role is accountable to build a sustainable social wellness club community for our valued members.
- To deliver exceptional member experiences by bringing Virgin Active's Social Wellness proposition to life through our Unreasonable Hospitality strategy. The member experience consultant plays a key role in driving member satisfaction, engagement and retention by creating meaningful experiences that make members feel welcomed, valued and inspired to achieve their wellness goals.
- Through unreasonable hospitality the role builds strong member relationships, strengthens the club community and connects members to experiences that support their wholistic wellbeing.
- Ultimately the role contributes to increased member loyalty, advocacy and retention, while ensuring every interaction positively reflects the Virgin Active brand.
Your Duties and Responsibilities...
Member Experience & Hospitality
- Welcome and engage members and guests with genuine, personalised hospitality
- Build meaningful connections and create memorable member experiences
- Recognise member milestones and help create an inclusive, welcoming club community
Member Journey & Engagement
- Welcome , orientate and onboard new members.
- Conduct club tours and support members through their first 90 days
- Connect members with the relevant products, services, classes, wellness experiences, communities and events.
- Proactively identify members who may need additional support or engagement
Member Support & Service Recovery
- Assist with membership queries, bookings, guest access, international access and general enquiries.
- Take ownership of member concerns and complaints through to resolutions
- Keep members informed, follow up where necessary and escalate issues appropriately.
- Manage lost property and other member-related administration.
Club Experience & Readiness
- Complete opening, closing and regular experience checks to ensure the club is welcoming, safe and ready according to brand standards for members.
- Maintain presentation standards across all member areas, studios, recovery, wellness and shared spaces.
- Identify and escalate maintenance, operational or presentation issues.
- Remain visible through the club and proactively assist members.
- Support Manager on Duty responsibilities where required.
Member Advocacy & Continuous Improvement
- Act as the voice of the member by reviewing feedback and identifying recurring themes
- Share member insights and recommend improvements to the club experience.
- Support initiatives that improve member satisfaction, engagement and retention.
- Champion the “every moment matters” philosophy and Unreasonable Hospitality.
Operational Support
- Maintain accurate and timely administration and booking records.
- Support studio, wellness and recovery area readiness.
- Assist members with relevant club technology and equipment.
- Support Manager on Duty responsibilities where trained and required.
- Follow company policies, procedures and operational standards.
Our Minimum Requirements...
We can’t live without…
- Grade 12 or equivalent.
- Minimum two years' experience in hospitality, customer service or member experience within luxury brands or retailers
- Excellent communication and interpersonal skills.
- High level of EQ
- Passion for wellness and making a positive difference in someone’s lives.
- Digital fluency
- Ability to work flexible shifts including weekends and public holidays
Core Interpersonal Skills:
- Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
- Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
- Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
- Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes
Operational & leadership Skills Required:
- Attention to Detail, noticing the small things
- Resilience and Composure, be able to remain calm and optimistic under extreme pressure, during peak or periods or system failures
- Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
- Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last minute VIP guest arrivals, or sudden changes in event plans.
- Relatability – the capacity to connect with diverse stakeholders across all backgrounds
- Situational Awareness – constantly monitoring the environment to identify members who need support or help
- Curiosity- the ability to seek out and transform standard transactions into personalised stories and memorable experiences
- Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
- Digital Fluency – must be proficient in new age technology and systems
Closing Date 27 August 2026
go to method of application »
Your Purpose...
- Is to “change people’s lives for the better through wellness”;
- We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
- As a Commercial Manager, your role is to own and deliver on all ancillary commercial performance within the club. This includes Personal Training, Health Professional services, Swim, Club V, and any emerging ancillary products.
- You are accountable for revenue delivery, conversion performance, system integrity, contractor sustainability, and brand compliance, in line with the Non-Negotiable Commercial Product KPI framework.
Your Duties and Responsibilities...
Commercial Performance
- Drive commercial performance through effective margin and cost management.
- Execute on key metrics such as revenue growth, member retention, and service utilization.
Revenue Execution and Operational Delivery
- Lead the execution of ancillary revenue streams and ensuring seamless operational delivery.
- Oversee service-based commercial initiatives, including Personal Training, Health Professional services, Swim, Kids, and other evolving offerings.
Member Experience
- Ensure best-in-class member experiences by optimizing service delivery and engagement.
- Focus on enhancing the social wellness experience for members, fostering a supportive and engaging environment.
Workforce Development
- Recruit, develop, and retain high-performing Personal Trainers, Coaches, tenants and Health Professionals.
- Ensure continuous professional development and performance optimization of your team.
Operational Integration
- Ensure member-facing ancillary propositions as well as new ancillary initiatives are fully optimized.
- Maintain consistent engagement and operational integration through digital platforms, e.g. Virgin Active App and Flexer.
Focus Areas
- Margin Management: Optimize margins by managing costs effectively and maximizing revenue from ancillary services.
- Cost Management: Implement cost control measures to ensure financial efficiency and sustainability, e.g. occupancy of pools.
- Recruitment and Retention: Attract and retain top talent in Personal Training, Coaching, and Health Professional roles.
- Ancillary Demand: Marketing material and partnerships are appropriately used to generate demand and ensure commercial growth within the club.
Our Minimum Requirements...
We can’t live without…
- Tertiary qualification in Fitness or equivalent.
- 3-4 years’ leadership experience in the fitness and wellness industry.
- 2+ years managing commercial KPIs, including Contractor management and revenue streams.
- Strong financial and commercial acumen with data fluency.
- Proven experience in recruitment, onboarding, and coaching.
- Proficiency with operational requirements and reporting systems.
- Strong influencing, relationship-building, and stakeholder engagement ability.
Core Interpersonal Skills:
- Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
- Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
- Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
- Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes
Operational & leadership Skills Required:
- Attention to Detail, noticing the small things
- Resilience and Composure, be able to remain calm and optimistic under extreme pressure, during peak or periods or system failures
- Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
- Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last minute VIP guest arrivals, or sudden changes in event plans.
- Relatability – the capacity to connect with diverse stakeholders across all backgrounds
- Situational Awareness – constantly monitoring the environment to identify members who need support or help
- Curiosity- the ability to seek out and transform standard transactions into personalised stories and memorable experiences
- Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
- Digital Fluency – must be proficient in new age technology and systems
Closing Date 28 August 2026
go to method of application »
Your Purpose...
- Managing the preventative maintenance and state of repair to equipment and facilities
- Managing action plans/projects to the required standard.
- Managing maintenance plans & suppliers to within budget.
- Managing the maintenance team to achieve desired results
Your Duties and Responsibilities...
MANAGING THE PREVENTATIVE MAINTENANCE AND STATE OF REPAIR TO EQUIPMENT AND FACILITIES
Maintain and repair plant
- Follow preventative schedule for HVAC
- Communicate faults and action plans to CGM/Ops and Regional MM
- Use maintenance log in system on intranet for faults
- Adhere to downtime as stipulated on intranet
- Be hands on and repair faults where possible
Maintain and repair premises
- Liaise with landlord/contractors on issues/repairs
- Be hands on and repair and maintain where possible according to brand standards.
Maintain and repair gym equipment
- Complete and fax/email downtime reports to relevant contractors.
- Ensure completion of preventative maintenance as per contractor stipulations
- Maintain a history of equipment maintenance and preventative schedules
- Be hands on, repair and maintain equipment according to brand standards
Inspect club to establish daily maintenance tasks
- Do visual inspection via walkabout.
- Check job book, MOD checklists and fitness checklists.
- Check pool and enter results on pool log.
- Action tasks as per brand standards RAP sheet.
- Follow up all maintenance related issues on the Hey Manager cards.
- Schedule tasks from preventative maintenance schedule.
- Liaise with CGM/Ops Manager on affects to operations in club.
Ensure pool maintenance completed.
- Ensure pool checked and pool key readings recorded according to operating standards.
- Ensure inspection of weirs conducted.
- Ensure pool dosed according to readings.
- Ensure backwashing falls within pressure parameters.
- Ensure pool internal and external maintained and repaired to brand standards.
- Ensure temperatures displayed.
- Liaise with Ops/CGM and RMM as required.
- Ensure dosing systems do not run dry
Manage health & safety requirements in the club
- Manage your department to work within the health & safety requirements.
- Familiarise yourself with the OSH Act.
MANAGING ACTION PLANS/PROJECTS TO THE REQUIRED STANDARD
Assist in ensuring that brand standards are maintained
- Conduct regular brand standard checks.
- Assist in developing RAP.
- Assist GM/Ops to manage the RAP to conclusion.
Manage projects to conclusion
- Ensure compliance to job specs.
- Ensure work areas left in condition found.
- Manage contractor to adhere to health and safety standards.
- Liaise with relevant parties.
- Sign off contractors job card on completion if satisfactory and quality checked.
- Follow up on snag lists.
- Refer snags/issues to Regional Maintenance Manager.
MANAGING MAINTENANCE PLANS & SUPPLIERS TO WITHIN BUDGET
Ensure maintenance of Club is within budget.
- Liaise with CGM on budget constraints/availability.
- Ensure all repairs/costs/quotes to within budget.
Control and maintain stock levels
- Ensure there is sufficient stock available at all times.
- Follow e-procurement system with the assistance from CGM/Ops using preferred suppliers and authorisation systems.
- Check quality and delivery of orders.
- Ensure stock control systems in place.
MANAGING THE MAINTENANCE TEAM TO ACHIEVE DESIRED RESULTS
Manage team to achieve scheduled tasks
- Priorities and set timelines for team with tasks.
- Adhere to quality control standards.
- Follow up and check completed tasks.
- Establish understanding of task and correct tool application.
- Distribute tasks equitably in team including tasks to yourself.
Manage staffing compliment
- Ensure staff adequately trained to deliver on functional/operational needs.
- Ensure communication on all company initiatives/launches.
- Manage shift rosters/leave cycles.
- Induct staff on operational needs
- Have a succession plan.
MISCELLANEOUS
- Be available for call outs/ telephonic assistance.
- Assist and comply with any lawful and reasonable requests from manager.
Closing Date 28 August 2026
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail