The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 95,000 people, has production facilities in 18 countries and sells its produc...
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Job Objectives:
- Fault-finding and diagnosis on Volvo Products by interpreting product “under performance” and/or failure.
- Interpret and implement information in Volvo Manual and Service Literature.
- By following directives provided in Workshop Manuals, produce work of Volvo acceptable standards.
- Follow repair, maintenance instructions and specifications as per the manual.
- Ensure excellence in customer service delivery through meticulously following procedures/processes.
- Provide comprehensive and accurate reports on diagnosis, assessment of component/part, failures, observations, actions and recommendations.
- Follow procedures for breakdown work:
- Liaise with driver before responding to customer breakdowns;
- Ensure the correct documentation is in place and accurately completed before submission.
- Compliance to ISO 9001 and other Safety standards.
Qualification & Job Experience
- Matric/N3.
- Trade Test Certificate - Qualified Diesel Mechanic.
- 3 years Dealership experience in maintenance and repairs of heavy commercial vehicles.
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Job Objectives
Receiving/Inbound
- Ensure and oversee that the receiving of goods are done according to Volvo procedure.
- To ensure that all parts are received accurately against documentation and within prescribed time as set by KPI standards.
- To timeously record all discrepancies on the GDS system when parts received are not conforming to standards and to document descriptions and part numbers.
- Ensure that parts are binned according to system allocations and not according to label allocations.
Outbound
- Process all customer order requests and ensure correct picking, packing and distribution of parts according to the Volvo procedures.
- Must at all times make sure that the system is updated after authorization.
- To make sure the correct parts and quantities are dispatched as per invoice.
- To provide an efficient and effective service to the workshop by ensuring that all Technicians receive their parts as soon as orders are processed, and parts are picked.
Credit Notes
- To ensure that credit notes are checked and signed off for processing. All credit notes to be filed in sequence and stored.
- To ensure that the correct procedures are followed when processing credits i.e. No electrical parts are returned etc.
Perpetual Stock Counts and Bin Verifications
- Ensuring that perpetual counts are done on a daily basis as per set quantities on the total volume of the Warehouse.
- To make sure a thorough investigation is done when discrepancies occur.
- All adjustments to be investigated and updates to be authorized before the system is updated.
House Keeping
- Ensure warehouse premises (inside/outside) always neat and tidy.
- Ensure parts stored correctly.
- Ensure all parts are binned correctly.
- Ensure waste collected timeously.
- Perimeter secure.
Exchange Parts
- Ensure parts from customer are at the agreed exchange standards (See Manual).
- Responsible for physical receiving & storage.
- Responsible for preparing supplier/core returns.
- Ensure that the packing and labeling of core parts be returned to PDC.
Health and Safety
- To ensure that all warehouse personnel abide by the rules and regulations set aside in the Volvo procedures regarding health and safety.
Qualification & Job Experience
- Matric / Grade 12.
- Diploma in Warehouse management or a minimum of three years warehousing experience.
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Job Objectives:
- Ensure that Warranty and Maintenance claims are submitted timeously in accordance with the warranty binder and maintenance procedures.
- Ensure zero rejection rate.
- Ensure parts are disposed of in accordance with directives and policies.
- Ensure that all parts in the claim store is clearly marked according to relevant procedures.
- Ensure the accuracy and back-up of all relevant documentation including but not limited to job cards e.g. photos, protocols, defect reports, sublet invoices etc.
- Ensure jobs are costed within VST parameters.
- Make sure all sublet invoices are loaded on job cards and forwarded to finance for payment.
- All job cards must be signed off by the Line Manager.
Opening and processing of job cards for repairs, maintenance and servicing.
- Ensure information on job card received from workshop include all relevant information e.g. registration number, chassis number, kilometre reading etc.
- Recording service type, e.g. basic, annual etc.
- Record any other faults e.g. brake lights not working, vehicle overheating, etc.
- Transferring all relevant information onto job card on computer.
- Carry out credit checks.
- Ensure that job card is allocated to correct account i.e. customer, warranty, maintenance contract.
- Ensure that job cards are signed by Driver/owner or relevant responsible person.
Outwork/sublet orders.
- Ensure that daily WIP controls are in place and that regular follow ups are done with workshop team leaders to ensure continuous flow of process.
- Ensure job card has been completed as required with all relevant information, i.e. date, work carried out, time started, time finished, total time worked, VST, cause of failure, etc.
- Ensure that owner or relevant person sign acceptance of work and/or parts fitted.
- Ensure job is signed off by relevant Technician, the Team Leader and the Service Manager before closure.
Job Costing.
- Enter brief description of work done and any notes made by the Workshop Manager.
- Enter parts used.
- Enter labour according to VST codes.
- Enter outwork.
- In case of breakdowns enter travelling time and call out fee.
- Enter sundries and consumables.
- Print invoice and ensure it is handed to the Workshop Manager to sign off and ensure order numbers are in place.
- Hand over to administrative assistant.
- Upon final confirmation of payment received issue gate pass to driver.
Qualification & Job Experience
- Matric / N3 or equivalent.
- Computer Skills.
- SAP/GDS Fusion.
- Strong administrative background
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Job Objectives
- Customer satisfaction and complaint handling.
- Planning the workshop utilization capacity.
- Calculation & preparation for retail invoicing, internal invoicing and claim handling.
- To open and process job cards for repairs, maintenance and service.
- To Transfer all relevant information from job card to computer system accurately.
- To close job cards and monitor work in progress.
- To be the liaison person between the customer and Volvo.
- To assist Technicians with VST’s & RST’s.
- To assist with the Workshop administration duties.
- To check and maintain maintenance parts store.
- To assist with Health & Safety requirements of the branch.
- To conduct regular checks on Company vehicles as per the company policy.
Qualifications & Job Experience
- Grade 12 / N4.
- Administration Diploma (an advantage).
- 2 years minimum of strong administration in a workshop environment.
go to method of application »
Job Objectives:
- Fault-finding and diagnosis on Volvo Products by interpreting product “under performance” and/or failure.
- Interpret and implement information in Volvo Manual and Service Literature.
- By following directives provided in Workshop Manuals, produce work of Volvo acceptable standards.
- Follow repair, maintenance instructions and specifications as per the manual.
- Ensure excellence in customer service delivery through meticulously following procedures/processes.
- Provide comprehensive and accurate reports on diagnosis, assessment of component/part, failures, observations, actions and recommendations.
- Follow procedures for breakdown work:
- Liaise with driver before responding to customer breakdowns;
- Ensure the correct documentation is in place and accurately completed before submission.
- Compliance to ISO 9001 and other Safety standards.
Qualification & Job Experience
- Matric/N3.
- Trade Test Certificate - Qualified Diesel Mechanic.
- 3 years Dealership experience in maintenance and repairs of heavy commercial vehicles.
go to method of application »
Job Objectives:
- Fault tracing and diagnosis on Volvo Products.
- Apply knowledge and experience to interpret symptoms of “under performance” or failure of components.
- Follow directives provided in Workshop Manuals.
- Interpret Volvo manuals, specifications, directives and instructions.
- Produce work of acceptable standards as per instructions/directives.
- Produce and maintain work of acceptable standard.
- Follow repair and maintenance instructions and specifications provided in Manual and Service Literature.
- Follow procedures/processes to ensure vehicles/components are presented to customers in acceptable condition.
- Provide comprehensive and accurate reports of diagnosis, assessment of component/part failures, observations, actions and recommendations.
- Document observations, actions, recommendations and job cards and relevant service/information sheets.
- Follow Instructions from Management and supervisors concerning work allocated and produce and maintain work of a Volvo standard.
- Carry out work allocated i.e. job cards.
- Carry out the work allocated to the Volvo standard and specifications.
- On completion of the work completed the Job cards.
When completing the job cards the following will be looked at:
- Complaint.
- Cause.
- Correction.
- Complete QC documentation.
- Complete servicing schedules.
- Parts invoicing.
- Vehicle standard times.
- Complete the job cards in such a manner so as that the service advisor can interpret the information correctly.
- Hours worked are reflection of the job card.
Ensure that House keeping is maintained to the Volvo standard and the management requirement.
- All tooling is maintained.
- Work area is as required by management and the Volvo prescription.
- Store the equipment as prescribed by management.
- Assist when mechanical repairs are required.
- When there is insufficient auto electrical work assist in mechanical repairs as when requested by the supervisor.
Compliance to ISO 9001 and Safety.
- All process in your area of responsibility are following ISO standard.
- Ensure the safety process are followed.
- Ensure the Safety Act and Regulation is adhered to.
Qualification & Job Experience
- Matric/N3.
- Qualified Auto Electrician.
- Health and safety training courses.
- 3 years in maintenance and repairs of commercial vehicles.
- Volvo Experience - will be an advantage
go to method of application »
Job Objectives:
Warranty and Maintenance administration
- Ensure that Warranty and Maintenance claims are submitted timeously in accordance with the warranty binder and maintenance procedures.
- Ensure zero rejection rate.
- Ensure parts are disposed of in accordance with directives and policies.
- Ensure that all parts in the claim store is clearly marked according to relevant procedures.
- Ensure the accuracy and back-up of all relevant documentation including but not limited to job cards e.g. photos, protocols, defect reports, sublet invoices etc.
- Ensure jobs are costed within VST parameters.
- Make sure all sublet invoices are loaded on job cards and forwarded to finance for payment.
- All job cards must be signed off by the Line Manager.
Opening and processing of job cards for repairs, maintenance and servicing
- Ensure information on job card received from workshop include all relevant information e.g. registration number, chassis number, kilometre reading etc.
- Recording service type, e.g. basic, annual etc.
- Record any other faults e.g. brake lights not working, vehicle overheating, etc
- Transferring all relevant information onto job card on computer.
- Carry out credit checks.
- Ensure that job card is allocated to correct account i.e. customer, warranty, maintenance contract.
- Ensure that job cards are signed by Driver/owner or relevant responsible person.
Outwork/sublet orders
- Raising a sublet order.
- Ensure outwork supplier submit quotation for work to be done.
- Sublet order raised against the job (First copy to outlet supplier, second to costing file and third to the job card).
- Copy of processed invoice and order to be attached to job card.
Closing of job cards (work in progress)
- Ensure that daily WIP controls are in place and that regular follow ups are done with workshop team leaders to ensure continuous flow of process.
- Ensure job card has been completed as required with all relevant information, i.e. date, work carried out, time started, time finished, total time worked, VST, cause of failure, etc.
- Ensure that owner or relevant person sign acceptance of work and/or parts fitted.
- Ensure job is signed off by relevant Technician, the Team Leader and the Service Manager before closure.
Qualification & Job Experience
- Matric / N3 or equivalent.
- Computer Skills.
- SAP/GDS Fusion.
- Strong administrative background
Method of Application
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