Digital Support Specialist - Eastern Cape at Syngenta

Job Description
Role purpose

• The Digital Support Specialist will be responsible for providing support to farmers using our farm management and field monitoring platform. This includes onboarding farmers onto the platform, drawing up field boundaries, setting up their accounts, and provide support in using the platform.
• The position will be based in the Eastern Cape, preferably near Jeffreys Bay.
• Crop focus will mainly be citrus and pome fruit.

Accountabilities

• Onboard new users onto the platform, including setting up their accounts and providing training on how to use the software.
• Draw up field boundaries and input them into the platform. This may require travelling to visit farms and gather field boundary information.
• Provide ongoing support to users, including answering questions and troubleshooting any issues they may have.
• Collaborate with the rest of the support team to continuously improve the platform and the support experience for users.
• Other duties as assigned: data entry, data enquiries, database management, etc.

Qualifications
Knowledge, Skills & Experience 

• Critical Knowledge
• Associates or Bachelor's degree in a related field such as agriculture or geography

Critical Skills

• Strong communication skills, both written and verbal, in both Afrikaans and English
• Strong attention to detail and the ability to work with precision and accuracy
• Passion for agriculture and technology
• Ability to work independently and as part of a team
• Willingness to learn and adapt to new technologies
• Willingness to travel to visit farms to onboard and support users with the platform.
• Goal and achievement orientated with a strong desire to meet and exceed expectations. 
• Attention to detail to ensure data and reports are accurate and precise. 

Critical Experience 

• Strong computer skills and proficiency with common office software (e.g. Microsoft Office)
• Experience with farm management, field monitoring platforms or geographic information systems (GIS) (preferred, but not required)

Critical success factors & key challenges

• Own reliable travel to visit farms, driving on gravel roads.

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Job Description
Role purpose

• The Digital Support Specialist will be responsible for providing support to farmers using our farm management and field monitoring platform. This includes onboarding farmers onto the platform, drawing up field boundaries, setting up their accounts, and provide support in using the platform.
• The position will be based in the Southern Free State, preferably near Bloemfontein/Kimberley.
• Crop focus will mainly be maize, wheat and potatoes.

Accountabilities

• Onboard new users onto the platform, including setting up their accounts and providing training on how to use the software.
• Draw up field boundaries and input them into the platform. This may require travelling to visit farms and gather field boundary information.
• Provide ongoing support to users, including answering questions and troubleshooting any issues they may have.
• Collaborate with the rest of the support team to continuously improve the platform and the support experience for users.
• Other duties as assigned: data entry, data enquiries, database management, etc.

Qualifications
Knowledge, Skills & Experience 

Critical Knowledge

• Associates or Bachelor's degree in a related field such as agriculture or geography

Critical Skills

• Strong communication skills, both written and verbal, in both Afrikaans and English
• Strong attention to detail and the ability to work with precision and accuracy
• Passion for agriculture and technology
• Ability to work independently and as part of a team
• Willingness to learn and adapt to new technologies
• Willingness to travel to visit farms to onboard and support users with the platform.
• Goal and achievement orientated with a strong desire to meet and exceed expectations. 
• Attention to detail to ensure data and reports are accurate and precise. 

Critical Experience 

• Strong computer skills and proficiency with common office software (e.g. Microsoft Office)
• Experience with farm management, field monitoring platforms or geographic information systems (GIS) (preferred, but not required)

Critical success factors & key challenges

• Own reliable travel to visit farms, driving on gravel roads.