The Independent Institute of Education is South Africa’s largest registered and accredited private provider of higher education. The IIE is also internationally recognised by the British Accreditation Council.
Varsity College, a brand of The IIE, leads in the provision of these exciting learning initiatives of The IIE. The IIE is registered with the Dep...
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Competencies Required:
- Excellent communication (written and verbal)
- Passion for customer service
- Demonstrated ability to manage work and self proactively
- Organisational and time management skills
Minimum Qualification Requirements:
- BIS Honours or Masters in Multimedia, BA Honours or Masters in Digital or Interaction Design, Digital Arts or Digital Technologies, or
- A NQF 8 or higher degree in a cognate field with a portfolio to demonstrate web and mobile front-end development skills including HTML5, CSS3 and JavaScript.
Minimum Work Experience Requirements:
- 3 years of industry or teaching experience PLUS portfolio in web design using web coding languages such as HTML5 and CSS3 and JavaScript and Design Systems.
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Competencies Required:
- Excellent communication (written and verbal)
- Passion for customer service
- Demonstrated ability to manage work and self proactively
- Organisational and time management skills
Minimum Qualification Requirements:
Minimum Work Experience Requirements:
- At least 2 years industry experience as a digital, UX or Interaction Designer.
- A solid foundation in web design, and UX design is key.
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Duties and Responsibilities:
Provision of Student Emotional and Mental Counselling Services:
- Provides individual primary counselling to students and explores/determines if the student should be referred for secondary counselling and unpacks their referral options if appropriate.
- Provides students with coping techniques and skills to deal with life challenges.
- Receives the signed consent form from the student prior to the commencement of the first counselling session.
- Establishes trustworthy relationships with students that opens channels for communication between the campus and students.
- Establishes a referral network for secondary counselling as the primary counsellor on campus. Refers students to the secondary counsellor on campus in the event of an emergency / conflict of interest / dual relationships.
- Creates awareness campaigns surrounding universal social and emotional issues and sources relevant guest speakers to add value to the campaign and address students on relevant topics.
Creation, Rollout and Monitoring of Awareness Campaigns
- In collaboration with the academic, academic operations and student experience teams, sets a bi-annual calendar for the following semester of awareness campaigns to promote and enhance awareness of mental health challenges.
- Identifies key NGO's / stakeholders, suggests possible campaigns and plans awareness campaigns accordingly.
- Designs, develops, implements and manages awareness programmes and campaigns and includes the Cares committee in assisting with marketing and creating awareness for these campaigns.
Planning, Rollout and Monitoring of Community Engagement Programmes
- Assists the Student Wellness Specialist with the facilitation of engagements between the students, staff and Non Government Organisation (NGO's) and identifies opportunities for Community Engagements, citizenship and volunteerism programmes.
- In collaboration with the academic, academic operations and student experience teams and the Student Wellness Specialist, establish and plans a bi-annual community engagement / Wellness calendar of events.
- Markets sustainable community engagement, citizenship and volunteerism programmes and encourages student participation in these programmes.
- Creates awareness amongst students regarding social and environmental issues.
- Manages logistics and implementation plans for the successful rollout of community engagement, citizenship and volunteerism programmes.
- Assist with empowering students with a sense of citizenship and encourages students to get involved in activities for community engagement, citizenship and volunteerism programmes in their area (e.g. by donating blood, donation drives and outreach projects).
- Provide volunteer opportunities for students to give back, impart knowledge and skills, to participate in community engagement, citizenship and volunteerism programmes.
- Co-ordinates communication and visibility of campaigns (including sharing posters on the WhatsApp community groups).
- Assists the Student Wellness Specialist with Identifying beneficiary organisations with students for community engagement, citizenship and volunteerism programmes.
- Facilitates, drives and organises the National CSI - KHUMO project on campus. Ensure collaboration with Academics, Academic Operations / Student Experience team and students.
- Assist the Student Wellness Specialist by identifying a KHUMO school in need and determine the school's needs analysis before the commencement of various projects at a school.
- Establish sustainable and strong relationships with identified school and ensure projects are maintained over a 3 year period.
- Manages the KHUMO budget and keeps track / records of the events / involvement with the KHUMO school and tracks spend allocated and utilised for various projects.
Bursary and Budget Management
- In close communication with the Student Wellness Specialist, ensures cares involvement in the rollout of awareness campaigns and community engagement, citizenship and volunteerism programmes on and off campus.
- Assist where necessary with the mid year reviews with the Cares committee to monitor academic performance and provide feedback on roles and responsibilities. Ensuring Cares committee training and development programmes are curated to ensure upskilling of committee.
- Manages the Student Counsellors budget and augments budgets through fund raising initiatives for community engagement, citizenship and volunteerism programmes and Awareness Campaigns.
Student Wellness Administration and Reporting
- Provides annual registration process support specifically relating to the marketing of the Student Counsellor services.
- Communicates and liaises with students specifically in relation to Student Wellness services available.
- Compiles and submits weekly Student Wellness status and progress reports as well as the weekly Student Activity Report to the Manager: Student Wellness Specialist including statistics and details of counselling sessions and referrals. (SAR Report and the Monthly Wellness Update).
- Markets, uploads and maintains a monthly register of workshops and videos regarding awareness campaigns available and in the designated wellness weeks.
- Ensure all marketing material / posters / infographics / videos are approved and available to students prior to the commencement of the initiatives.
- Compiles and submits the necessary reports to the national office and ADvTECH head office as and when required.
- Ensure effective and efficient service delivery to students by monitoring and communicating with students via the various platforms (Online Booking form, IIE Assist, Email)
- Keeps records of each counselling session and any interventions implemented or recommended and captures notes on the relevant business system (SIS) to track these sessions for reporting purposes and ensure that the maximum number of sessions (6 per student issue) is not exceeded.
- Compiles and reports on monthly Corporate Social Investment (CSI) activities and all community engagement, citizenship and volunteer programmes on the CSI Tertiary Hub.
Competencies Required:
- Advanced Communication and Interpersonal skills
- Organisational and Planning skills
- Analytical skills
- Counselling
- Computer skills
Minimum Qualification Requirements:
- Postgraduate Diploma / Bachelor Honours Degree (NQF Level 8) in Counselling Psychology or Social Work.
- Ideal: Social Worker / Psychologist (NQF Level 9)
- Legal Requirements - Must be registered with Social Work Council or Health Professions Council of South Africa as a Counsellor.
Minimum Work Experience Requirements:
- Minimum of 2 years Trauma Counselling and 2 years Community Engagement experience.
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Duties and Responsibilities:
Presentation Target
- Deliver engaging presentations at targeted schools, showcasing the benefits of our institution.
- The ability to deliver a great presentation to potential students is crucial.
- Distribute marketing materials and interact with students to generate interest and enquiries.
- Represent our brand at career expos and other stakeholder events.
- Achieve monthly presentation targets as per school priorities.
Database Collection
- Meet monthly targets for collecting school databases to expand our reach.
Interview Target
- Make proactive calls to prospective students, scheduling interviews to meet daily and weekly targets.
- Follow up on online applications, ensuring proof of payments and scheduling appointments.
- Provide prompt responses to online and telephonic enquiries.
- Conduct interviews following an established script, building rapport with students and parents.
- Achieve individual targets for weekly, monthly and annual interviews.
Application Target
- Assist students with the online application process during interviews, securing applications on the spot.
- Follow up with unpaid online applications and ensuring payment is completed.
- Conduct regular calling campaigns to convert interviews into applications.
- Drive application acceptance and pre-registration fee payment.
- Achieve individual targets for weekly, monthly and annual applications.
Administration and Reporting
- Maintain accurate daily reports, including call reports and interview booking trackers and the CRM system.
- Ensure interview forms are completed correctly and applications have valid supporting documentation.
- Update relevant systems and reports as required by the Head: Student Recruitment.
Registration Target
- Support the campus by converting applications to registrations to achieve the annual campus registration target.
Competencies Required:
- Strong interpersonal and communication skills to effectively engage with students, parents and stakeholders.
- The ability to deliver a compelling presentation at schools is crucial.
- Friendly, tenacious, and target-driven mindset with exceptional organisational abilities.
- Excellent time management skills to handle multiple tasks and work under pressure.
Minimum Requirements:
- National Diploma (NQF6) with 3 years sales experience (preferred).
- Alternatively, minimum of National Senior Certificate (or equivalent) with 5 years sales experience.
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Duties and Responsibilities:
Lecturing
- Lecture on Education programmes (must lecture on an IIE qualification) across various modes of delivery where relevant.
- Marking of assessments and feedback to students in subjects lectured. May be required to internally moderate assessments scripts that fall within their subject fields, where necessary across IIE sites of delivery.
Lecturer Development and Support
- Assist in lecturer development and support processes and procedures. This may include conducting peer reviews, facilitating workshops and one-on-one consultations.
Student Development & Support
- Championing/leading and managing academic development and support for a specific programme and its students.
- Tracking student success and implementing support interventions where required.
Research & Scholarship
- The incumbent is required to promote a culture of scholarship within their practice, discipline and campus/team and is also required to contribute towards IIE Varsity College achieving its annual research output targets.
Competencies Required:
- Superior communication (written and verbal) and organisational skills.
- Demonstrated ability to manage work and self proactively.
- Able to demonstrate a proven track record of effective teaching in subject area based on a reflective practice.
- Able to demonstrate the ability to manage relationships with managers and staff effectively in terms of motivation, quality and performance.
- Passion for Customer Service.
- Ability to introduce modern teaching methodologies.
- Experience in the use of technology to enhance learning is an added advantage.
Minimum Education Requirements:
- Bachelor's Degree in Education PLUS Postgraduate Diploma/ Bachelors Honours Degree in Education (PGCE or B.Ed)
Minimum Work Experience Requirements:
- Minimum of 5 years of Teaching and Learning experience (preferably in a teaching environment)
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Duties and Responsibilities:
Collections/Handover
- Collections on outstanding accounts as per assigned aging.
- Following protocol in line with Standard Operating Procedures when dealing with different aging buckets.
- Receiving inbound calls/ ensuring outbound quality call quota is reached daily/weekly/monthly.
- Meeting monthly collection targets and reducing portfolio risk.
- Ensure that all payment plans are adhered to.
- Escalation and assistance of account related queries (Billing/statements/Payments).
- Ensure all debit order returns are dealt with immediately and account payers are contacted to settle arrears and informed of rejection fee. First priority is to re-activate rejected debit order.
- Ensure follow-ups are done on PTP's (Promise to pay) made on specific dates.
- Manage holds on all accounts (current to be removed/arrears to be added).
- Ensure suspensions/Handover list are sent to CSCC/NSCC first to be checked before sign-off. Prepare handover pack in accordance with check-list and send to CSCC/NSCC for approval and upload.
- E-mails/Letters on overdue accounts must be sent at the appropriate time and in accordance with aging bucket.
- Detailed notes to be inserted on Excalibur for each account monthly as per assigned Age. Relevant contact information and debit order details if applicable must be confirmed and updated.
Administrations/Customer Service
- Prepare documents for adjustments/refunds/transfers/Bursaries/ payment plan changes for approval by Campus Senior Credit Controller/National Senior Credit Controller and action once approved.
- Accurate processing of unallocated payments.
- Work closely with the admissions team by preparing pro rata calculations on cancellations.
- Credit balance investigations and updating status/notes on portal.
- Assisting with administration functions as and when required.
- Handle account payer/student queries or complaints and provide appropriate solutions and alternatives.
- Assisting and dealing with queries via FreshDesk (VC Assist) and walk-ins.
- Build sustainable relationships with internal and external stakeholders through open and interactive communication in-order to resolve outstanding account queries.
- Handle account payer/student queries or complaints and provide appropriate solutions and alternatives.
Quality Management & Reporting
- This will include the evaluation of all other KPA (Key Performance Area).
- Items such as quality of work, deadlines met and query handling will be checked.
- Quality of e-mails, calls and letters sent will also be evaluated.
- Quality of notes and information saved in Excalibur.
- Reports and documents prepared and sent to CSCC/NSCC.
Competencies Required:
- Knowledge of Full Function Credit Control
- Knowledge of Accounts Receivables/Debit Orders /Bank Statements
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external departments
- Good Interpersonal skills/Customer Service driven
- Analytical and Problem-solving skills
- Sound numerical skills
- Best suited to a friendly, organised person who works accurately and is able to handle pressure
- Honest, trustworthy and ethical
- Time management skills
- Ability to produce basic reports using Microsoft Office
Minimum Qualification Requirements:
- Minimum of Matric
- Credit Management / Bookkeeping /Financial qualification advantageous
Minimum Work Experience Requirements:
- Minimum of 2 years credit control experience
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The IIE Varsity College, Sandton Campus has lecturer vacancies in the School of Law Department for the 2025 academic year:
Minimum Qualification Requirements:
- Must have a Master of Laws (LLM)
Minimum Work Experience Requirements:
- Experience in teaching law modules at the tertiary level
- Experience in teaching law modules for LEAD (Legal Education and Development)
- Work experience as a practising attorney, advocate, legal advisor, magistrate, or otherwise in the legal profession
- Work experience in one of the parastatals or Chapter 9 Institutions as a legal advisor; assistant; commissioner at CCMA, a Bargaining Council (BC); a legal advisor for a registered trade union and/or trade union federation; or any other legal position held
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The IIE Varsity College, Sandton Campus has lecturer vacancies in the School of Law Department for the 2025 academic year:
Minimum Qualification Requirements:
- Must have a Master of Laws (LLM)
Minimum Work Experience Requirements:
- Experience in teaching law modules at the tertiary level
- Experience in teaching law modules for LEAD (Legal Education and Development)
- Work experience as a practising attorney, advocate, legal advisor, magistrate, or otherwise in the legal profession
- Work experience in one of the parastatals or Chapter 9 Institutions as a legal advisor; assistant; commissioner at CCMA, a Bargaining Council (BC); a legal advisor for a registered trade union and/or trade union federation; or any other legal position held
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The IIE Varsity College, Sandton Campus has lecturer vacancies in the School of Law Department for the 2025 academic year:
- Lecturer: Constitutional Law
Minimum Qualification Requirements:
- Must have a Master of Laws (LLM)
Minimum Work Experience Requirements:
- Experience in teaching law modules at the tertiary level
- Experience in teaching law modules for LEAD (Legal Education and Development)
- Work experience as a practising attorney, advocate, legal advisor, magistrate, or otherwise in the legal profession
- Work experience in one of the parastatals or Chapter 9 Institutions as a legal advisor; assistant; commissioner at CCMA, a Bargaining Council (BC); a legal advisor for a registered trade union and/or trade union federation; or any other legal position held
go to method of application »
The IIE Varsity College, Sandton Campus has lecturer vacancies in the School of Law Department for the 2025 academic year:
Minimum Qualification Requirements:
- Must have a Master of Laws (LLM)
Minimum Work Experience Requirements:
- Experience in teaching law modules at the tertiary level
- Experience in teaching law modules for LEAD (Legal Education and Development)
- Work experience as a practising attorney, advocate, legal advisor, magistrate, or otherwise in the legal profession
- Work experience in one of the parastatals or Chapter 9 Institutions as a legal advisor; assistant; commissioner at CCMA, a Bargaining Council (BC); a legal advisor for a registered trade union and/or trade union federation; or any other legal position held
go to method of application »
Duties and Responsibilities:
Presentation Target
- Deliver engaging presentations at targeted schools, showcasing the benefits of our institution.
- The ability to deliver a great presentation to potential students is crucial.
- Distribute marketing materials and interact with students to generate interest and enquiries.
- Represent our brand at career expos and other stakeholder events.
- Achieve monthly presentation targets as per school priorities.
Database Collection
- Meet monthly targets for collecting school databases to expand our reach.
Interview Target
- Make proactive calls to prospective students, scheduling interviews to meet daily and weekly targets.
- Follow up on online applications, ensuring proof of payments and scheduling appointments.
- Provide prompt responses to online and telephonic enquiries.
- Conduct interviews following an established script, building rapport with students and parents.
- Achieve individual targets for weekly, monthly and annual interviews.
Application Target
- Assist students with the online application process during interviews, securing applications on the spot.
- Follow up with unpaid online applications and ensuring payment is completed.
- Conduct regular calling campaigns to convert interviews into applications.
- Drive application acceptance and pre-registration fee payment.
- Achieve individual targets for weekly, monthly and annual applications.
Administration and Reporting
- Maintain accurate daily reports, including call reports and interview booking trackers and the CRM system.
- Ensure interview forms are completed correctly and applications have valid supporting documentation.
- Update relevant systems and reports as required by the Head: Student Recruitment.
Registration Target
- Support the campus by converting applications to registrations to achieve the annual campus registration target.
Competencies Required:
- Strong interpersonal and communication skills to effectively engage with students, parents and stakeholders.
- The ability to deliver a compelling presentation at schools is crucial.
- Friendly, tenacious, and target-driven mindset with exceptional organisational abilities.
- Excellent time management skills to handle multiple tasks and work under pressure.
Minimum Requirements:
- National Diploma (NQF6) with 3 years sales experience (preferred).
- Alternatively, minimum of National Senior Certificate (or equivalent) with 5 years sales experience.
Method of Application
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