Motus is South Africa’s leading automotive group, employing over 16 700 people globally.
Read more about this company
Specific Role Responsibilities
- Daily, weekly and monthly management of sales.
- Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
- Developing the business to reach set sales targets for the month.
- Driving specific strategies to retain and grow existing customer base.
- Assists with the setup of the showroom and displays.
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Managing customer expectations to ensure effective delivery of service.
- Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
- Identifying and venturing into new revenue streams.
- Ensuring customer escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales
Qualifications and Experience
- Grade 12/ Matric
- Valid Code 8 driver’s license
- Computer literate
- 2 years of customer service and sales experience with a proven sales track record
- Relevant industry experience – desirable.
- Some understanding of the compliance governing the retail industry – an advantage.
- Knowledge of the areas’ most spoken languages - an advantage.
- An understanding of Auto Pedigree’s products and services – desirable.
- Essential to note: The appointed person may be required to work weekends and shifts.
Skills and Personal Attributes
- Possess an entrepreneurial flair.
- Interpersonal: Excellent communication (telephonic & face-to-face), negotiation and influencing skills.
- A strong understanding of industry and market trends and customer behaviour.
- Self-motivated, priority-setting and time management.
- Ability to deal with diverse customers and cater for their unique needs.
- Evidence of use of own initiative and problem solving abilities required.
- Must exhibit good time management skills, demonstrating a sense of urgency and commitment.
- Neat and presentable.
- Great networking skills
- Strong numerical skills
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Specific Role Responsibilities
- Full payroll function
- Application for Tax Directives
- Completing Statutory returns i.e PAYE, UIF &SDL
- Completing of IRP 501 recons and year end on Easyfile system
- Dealing with staff queries
- Garnishees & maintenance Orders
- Handle administration of medical aid, provident and funeral funds
- Handle statutory payments – returns & payments
- Responsible for timeous and accurate capturing of employee data in respect of engagements, terminations, transfers and promotions
- Reconciliation of medical aid, provident, MIBCO and other third- party payments
- Client satisfaction and client retention
Qualifications and Experience
- Diploma in Accounting/HR or relevant degree
- 3 + years payroll processing experience essential
- Certificate in Sage 300
- Microsoft proficiency
- Legislation knowledge of the Labour relations, Basic conditions of employment Act, SARS – PAYE
Skills and Personal Attributes
- Excellent verbal and written communication skills
- In-depth understanding of human resources and labour rules and regulations
- Attention to detail and strong numeracy skills
- Working knowledge of payroll software
- Strong organisational and time management skills
- Ability to prioritise tasks effectively
- Interpersonal skills
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Job Outputs:
- Plan, organize, coordinate, and supervise all branch activities.
- Ensure that telephones are manned, answering calls, assisting with queries, and making reservations as required.
- Management of shift handover and daily reports.
- Cash management and banking.
- Supervising office and car park, manpower deployment within the branch, and support environments.
- Manage risk by ensuring that company assets and resources are always safeguarded.
- Ensure correct fleet mix based on customer demand.
- Oversee housekeeping and cleanliness of the branch and operating environment.
- Document management
- Supervision and development of staff including training, coaching, and counseling.
- Leading by example and motivating staff to deliver a world-class service to all customers, using every opportunity to sell to customers by turning inquiries into rentals.
- Authorize leave, overtime, walk-ups, and timekeeping of team members.
- Schedule and hold monthly team meetings and information sessions.
- General office, administration, and car park duties completed daily.
- Ensure the branch is Compliant and clear all Compliance reports and deadlines timeously
- Health and safety experience - monthly reports to be done
Qualifications and Experience
Minimum Experience:
- 2 years of supervisory / team lead experience in a similar environment. Car rental experience is preferred and highly desired.
Minimum Qualification:
- Matric or equivalent NQF level 4 qualification.
Preferred Qualification:
- Business Management or other relevant tertiary qualification. Minimum Requirements:
- Valid unendorsed drivers’ license.
- Own, reliable transport – an advantage.
- Competent using MS Excel and MS Outlook.
- Working knowledge of Basic Conditions of Employment Act (RSA positions) or relevant basic conditions of employment legislation (Namibia, Botswana, Swaziland positions).
- NB: The appointed person may be required to work weekends/shifts/overtime as required.
Skills and Personal Attributes
Competencies:
- Communication skills
- Business, operations, and personnel supervision skills.
- Planning, organizing, monitoring, evaluation, and reporting.
- Able to effectively communicate goals, objectives, problems, and solutions to stakeholders.
- Diversity Management: Effective in working with people of different cultures and values.
- Customer Service
- Time Management
- Conflict management
- Ability to provide counseling, coaching, mentorship, and support to ensure a harmonious work environment.
- Work under pressure
- Assertiveness
- Emotional Intelligence
- Strong organizational, multitasking and administrative skills.
- Good judgment and problem-solving skills.
- Sales and growth orientated: understand the market and competition, and drive for results.
- Innovative, decisive and disciplined.
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Specific Role Responsibilities
- To ensure that the Brand and Dealership is actively marketed and promoted in the allocated, approved targeted market.
- To penetrate the vehicle market in a well-organized, trained and professional manner.
- To identify new and maintain current customers, to maximize sales.
- To ensure benchmark customer satisfaction and standards of the Dealer and Manufacturer are maintained.
- Achieve and exceed targeted sales units and first gross profit.
- Customer and sales management.
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow existing customer base.
- Prospect for new customers and maintain existing customer relationships.
- Sell fleer vehicle features and benefits.
- Handle customer questions and overcome objections.
- Professionally handle the vehicle handover to the customer.
- Manage customer expectations to ensure effective delivery of service.
- Marketing and promotions
- Attend regular sales meetings.
- Attend all relevant OEM training courses, and any other developmental training opportunities allocated
Qualifications and Experience
Educational Requirement
- Matric Grade 12 essential, Tertiary qualification (Desirable), Driver’s license,
- Preferably OEM Sales certification will be an advantage
Experience Requirement
- Premium brand Vehicle Sales - > 1.5 years
- Proven track record of an average CSI rating above national.
- A minimum of 3 years of sales experience in the motor dealership industry. Experience selling the same/similar brands
- successfully is an advantage.
- Relevant experience in Fleet Sales is highly desired.
- Solid Fleet Sales background would be of advantage.
- A proven track record of meeting monthly targets.
- Experience in cold calling to develop a client base.
Other Requirements:
- Valid, unendorsed driver’s license
- Computer literate
- Understanding of the compliance governing the retail industry would be an advantage.
- Knowledge of dealership policies and procedures.
- Knowledge of competitive motor industry.
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Specific Role Responsibilities
OBJECTIVES AND KEY TASKS
Improved Profitability:-
- To ensure that all required parts for any particular repair or service and additional accessories are offered to customers.
- To ensure stock is kept safe and in first class condition.
- Ensure that a receipt, payment or authorised signature is received for all issues.
Customer Service and Satisfaction:-
- To ensure that all customers are shown the utmost courtesy and consideration.
- To ensure that all issues are in first class condition and suitable for use for which purchased.
Cost Control:-
- To ensure stock is kept in good condition .
- To ensure that stock is only issued in accordance with policy regarding payment or charge.
- To guard against unauthorised withdrawal from stock.
- To maintain stock control system.
- To care for stock control, plant and record systems.
MAIN JOB FUNCTIONS
- Staff:- To assist all company staff in parts identification and, if required, replacements.
- To assist in training new parts persons.
Administration:-
- To ensure all paperwork, documentation, requisitions are properly recorded within stock control system.
- To ensure that all credit sales are made to an authorised signatory or approved account.
- To keep all parts catalogues, manufacturers lists, etc. updated and tidy.
Communications:-
- To ensure Parts Manager is kept aware of stock movement.
- To notify Parts Manager of any difference noted when inspecting incoming goods.
- To maintain good helpful relationships with all customers and their representatives.
Marketing:-
- To assist if required in any marketing activity as required.
Finance:-
- To ensure all transactions take place according to company policy.
- To ensure security of all cash and cheques received.
- To be numerate and literate at the clerical level required.
- To understand basic vehicle layout, function and location of parts.
- To be able to identify parts.
- To have received training in standard stock-keeping system used.
- To use stock control and location equipment.
- To be capable of courteous service to customers.
Qualifications and Experience
- 2-3 years experience as a Parts Salesperson
Skills and Personal Attributes
- Must be Computer Literate.
- Must have stable track record
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Specific Role Responsibilities
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow the existing customer base.
- Manage customer expectations to ensure effective delivery of service.
- Total commitment to achieving sales targets and growth by venturing and creating opportunities using own skills.
- Identify and venture into new revenue streams.
- Ensure customer’s escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales.
- A strong understanding of industry and market trends and customer behaviour.
- Evaluate vehicles correctly.
Qualifications and Experience
- Minimum Grade 12.
- 3 years sales executive experience.
- A Code 8 Driver's Licence is vital.
- Computer literacy
- Proven track record of meeting regular monthly targets.
Skills and Personal Attributes
- Customer and sales management.
- Understanding of the compliance governing the retail industry would be an advantage.
- Knowledge of the areas' most spoken languages an advantage.
- Experience in cold calling to develop a client base.
- Growing the market experience.
- Knowledge of Higher Gear.
- Knowledge of dealership policies and procedures.
- Knowledge of broader competitive motor industry.
- Knowledge of economic & financial factors affecting the industry.
- In-depth product knowledge on all related aspects.
- Knowledge of product image and corporate branding.
- Product Knowledge will be huge advantage.
- Self-motivated priority-setting and time management.
- Oral communication skills; negotiation and influencing skills.
- Accurate customer needs analysis and understanding.
- Accurate customer qualifying.
- Interpersonal and interactive skills.
- Effectively understanding and interpreting customer behaviours and emotions.
- Strong administrative skills.
- Professionalism and presentable.
- Negotiation and persuasiveness skills.
- Closing skills.
- Networking and lead generation skill
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Specific Role Responsibilities
Financial Reporting
- Sign off of monthly flash and final reported numbers together with Retail Director.
- Conduct monthly analytical review of financial results and compare against budgets/prior year/industry movements/manufacturer targets.
- Providing guidance to RFMs on application of (MOTUS / Kia SA) accounting policies and taking the lead on complex accounting / finance related matters.
- Communicate with IT, business heads and finance teams on any issues or challenges identified relating to the DMS (Drive).
- Preparation of annual budgets and forecasts based on inputs from Kia EXCO and Mows.
- Assist in preparation of annual financial statements by facilitating an easy and efficient flow of information between Kia Head Office and dealership accountants.
Management Oversight
- Overseeing the smooth flow of information between RFMs and Retail GMs to ensure that relevant information and insights are available at all times to aid speedy and decisive decision making.
- Discuss with management any operational or financial concerns (at individual dealer level) relating to the performance of any dealership.
- Assist Retail Operations Director in formulating and reviewing incentive structures and ensure that RFMs understand the StriJCtUres and are able to calculate the related payouts.
- Conduct performance reviews (half-yearly) for RFMs against required level of performance and ensure that underperformance is identified and remedial action taken.
- Set up and chair quarterly finance feedback and input forum with DPs, RFMs, accountants, Retail GMs, Retail Operations Director and Kia SA Financial Director.
- Prepare quarterly operations reports for Kia Retail Operations showing financial performance and operational highlights for the quarter.
Internal Control and Governance
- Overseeing the design and implementation of internal controls and ensuring that the control environment related review mechanisms are designed to adequately and timeously address any non-adherence with internal controls or detected ineffectiveness.
- Represent Kia Retail Operations in quarterly Finance and Risk Review Committee meetings (Chaired by MOTUS representative and also attended by Kia CEO and Financial director)
- Responsible for the preparation and compiling board meeting submission for Kia Retail Operations.
- Championing the implementation of new policies and ensuring that RFM's understand all company policies and what risk they are intended to address.
Working Capital Management
- Directly engage with manufacturer sales teams for any rebate claims denied or not paid.
- Monitor dealership cash conversion cycle and report to management any adverse movements that are likely to result in an increase in debt and borrowing costs.
- Monitor inventory ageing and highlight to dealer management any areas of concern especially relating to recoverability of carrying amounts of inventory.
- Review and monitoring of adherence to company policies with regards to inventory management, ageing provisions to be raised timeously, NRV provisions to be raised where there is a need to do so.
Analysis and Benchmark
- Give direction to RFMs as to which areas, they need to concentrate on when conducting benchmarking.
- Assist dealership management with interpreting and understanding results of benchmarking exercises and provide guidance with regards to formulating remedial action.
- Optimisation of commercial models to maximise the financial performance of Kia retail operations and Kia overall.
Taxation
- Prepare annual deferred tax and current tax entries that need to be processed to retained earnings for each dealer.
- Quarterly review of tax computations reported to MOTUS in Hyperion packs.
- Be up to date with new taxation legislation that has an implication to the group's financial information or reporting.
- Assist Kia Head Office with completion of tax computations for calculation of provisional tax payments.
Qualifications and Experience
- BCom Hons in Finance CA (SA)I CIMA or equivalent.
- Knowledge of the South African Income Tax act and VAT act.
- Computer proficiency (Excel, Word, PowerPoint, accounting packages. DMS knowledge (Autoline Drive; Automate) is an advantage.
- Ability to drive and implement new projects and EXCO resolutions. Must be able to operationalise Board and EXCO resolutions and have the ability to report on operational implications, adoption and take up within Kia Retail Group and provide recommendations.
- In depth knowledge of IFRS and application thereof within a retail dealership environment.
- Ability to interpret and analyse complex operational and financial business scenarios.
- Minimum 5 years' experience in a senior finance role, 2 of which must be at a strategic level within a dealership Grot-JP.
- Strong leader with good business acumen and ability to steer and mentor a finance team and advise and support the Kia SA Retail Director and Kia SA Finance Director and draw best OUtPUtS from the team and individual team members.
Skills and Personal Attributes
- Highly motivated
- Inclusive leadership style
- Analytical
- Ability to motivate and inspire finance team
- "Street-wise"
- A model of integrity and a moral compass in the business
- Ability to handle and work effectively in a high-pressure environment Optimistic
- Results and deadline driven
- Strategic and logical thinker
- Self-starter
- Ability to drive alignment between Kia EXCO, Retail finance teams and operational heads policy
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Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s licence
- Skills and Personal Attributes
- Developing sales
- Making a Sale
- Persuasive Selling Skills
- Product and or service knowledge
- Trust and Integrity
go to method of application »
Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s licence
Skills and Personal Attributes
- Developing sales
- Making a Sale
- Persuasive Selling Skills
- Product and or service knowledge
- Trust and Integrity
go to method of application »
Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s licence
Skills and Personal Attributes
- Developing sales
- Making a Sale
- Persuasive Selling Skills
- Product and or service knowledge
- Trust and Integrity
go to method of application »
Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s licence
Skills and Personal Attributes
- Developing sales
- Making a Sale
- Persuasive Selling Skills
- Product and or service knowledge
- Trust and Integrity
go to method of application »
Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s licence
Skills and Personal Attributes
- Developing sales
- Making a Sale
- Persuasive Selling Skills
- Product and or service knowledge
- Trust and Integrity
go to method of application »
Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s licence
Skills and Personal Attributes
- Developing sales
- Making a Sale
- Persuasive Selling Skills
- Product and or service knowledge
- Trust and Integrity
go to method of application »
Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s licence
Skills and Personal Attributes
- Developing sales
- Making a Sale
- Persuasive Selling Skills
- Product and or service knowledge
- Trust and Integrity
go to method of application »
Specific Role Responsibilities
- Ensure that parts sales budget is achieved through marketing
- Maintain and increase market share within area of responsibility
- Retain existing customers by ensuring Customer Satisfaction
- Adhere to Company Discount Policy
- Communicate market opportunities to management and other departments
- Ensure all customer queries are dealt with efficiently and effectively
- Ensure all customers are introduced to new Policies and promotions
- Maintain regular communication with Parts Manager
- Ensure regular and helpful contact with all customers
- Ensure communication with dealership staff
- Attend to all training courses when required
- Ensure all customer issues are reported and resolved
- Keep accurate schedule of customer visits
Qualifications and Experience
- A minimum of Grade 12
- Clear Criminal Record
- Computer literacy is essential
- Toyota experience will be an added advantage
- Motor industry experience is essential
Skills and Personal Attributes
- Must have excellent verbal communication skill
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Job Outputs:
- Primarily assist the National Manager: Operations and Support with specific duties.
- Manage daily reports requested by Management, following up on areas where gaps exist or feedback is required.
- Monthly reporting and compiling of statistics as required by the management
- Compile monthly overtime, walk up commission and incentive submissions, ensuring timely submission to HR/Payroll.
- Maintain meticulous records for the Operations Support Office.
- Manage the arrangements for meetings, travel requests and other arrangements on behalf of management.
- Maintaining current organograms of the regions and ensuring submission to business.
- Manage the processing and authorisation of all Sage X3 orders on behalf of management
- Manage the administrative aspects of the regions Occupational Health & Safety.
- Manage all updates and publish branch network, delivery/ collection areas, Greenway systems, E-commerce required updates to name a few.
- Update monthly Mediatech/ Close the Loop (NPS) reports
- Management of all other varied and general administrative duties not specified.
Qualifications and Experience
Minimum Experience
- 3-5 years of relevant administration experience within a similar environment.
Minimum Qualification
- Matric or equivalent NQF level 4 qualification.
Preferred Qualification
- Business Management or other relevant tertiary qualification
go to method of application »
Specific Role Responsibilities
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow the existing customer base.
- Manage customer expectations to ensure effective delivery of service.
- Total commitment to achieving sales targets and growth by venturing and creating opportunities using own skills.
- Identify and venture into new revenue streams.
- Ensure customer’s escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales.
- A strong understanding of industry and market trends and customer behaviour.
- Evaluate vehicles correctly.
Qualifications and Experience
- Minimum Grade 12.
- 3 years sales executive experience.
- A Code 8 Driver's Licence is vital.
- Computer literacy
- Proven track record of meeting regular monthly targets.
Skills and Personal Attributes
- Customer and sales management.
- Understanding of the compliance governing the retail industry would be an advantage.
- Knowledge of the areas' most spoken languages an advantage.
- Experience in cold calling to develop a client base.
- Growing the market experience.
- Knowledge of Higher Gear.
- Knowledge of dealership policies and procedures.
- Knowledge of broader competitive motor industry.
- Knowledge of economic & financial factors affecting the industry.
- In-depth product knowledge on all related aspects.
- Knowledge of product image and corporate branding.
- Product Knowledge will be huge advantage.
- Self-motivated priority-setting and time management.
- Oral communication skills; negotiation and influencing skills.
- Accurate customer needs analysis and understanding.
- Accurate customer qualifying.
- Interpersonal and interactive skills.
- Effectively understanding and interpreting customer behaviours and emotions.
- Strong administrative skills.
- Professionalism and presentable.
- Negotiation and persuasiveness skills.
- Closing skills.
- Networking and lead generation skill
go to method of application »
Specific Role Responsibilities
- To ensure minimum standards are maintained
- To ensure all sales staff are trained on an ongoing basis
- Ensure clients receive copies of Signed Contracts and Vaps at Time of Signing
- Fais files to be compiled and filed daily, Including Cash Clients
- Deal File copies to be done and filed Daily
- All deals delivered to be on Finsnet including Cash and Fleet
- To ensure all documentation, bordereaux, weekly and monthly reports are prepared / returned on time
- To attend daily and Monthly sales meetings promptly
- To establish and maintain an easy-to-check flow of documentation
- To ensure that no penalties or delays are incurred by incorrect or late return of documentation
- To ensure all Debtors Monies are collected within 48 Hours to avoid any loss of interest
Qualifications and Experience
- Accredited by the FSP before any services rendered
- Knowledge and experience of the finance and insurance industry
- Accredited and Mandated to perform NCA functions
- Obtained at least 60 relevant verified credits within the stipulated time-frames
- Ability to negotiate finance options and schemes available
- Up-to-date knowledge of the F&I industry and specifically dealer approved products
- Ability to fit in as a member of a team
- To have wide-ranging contracts within the F&I industry
- Ability to manage the F&I department as defined
Skills and Personal Attributes
- Inter-personal skills and strong character
- Ability to fit in as a member of a team.
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GENERIC JOB OUTPUTS
PROCESS AND GOVERNANCE
- Deliver on agreed performance targets according to set procedures and service level agreement.
- Execute work in line with governance and compliance processes.
- Identify and apply known solutions to operational challenges and escalate unresolved issues.
- Record and report on transactional activities to provide timely and accurate information for decision making in area of accountability.
- Ensure all stock is managed in accordance with company/OEM/Importer policies.
- Ensure key control according to company policies and procedures.
- Ensure PDI has been conducted before delivery to client.
- Ensure that all documentation is processed accurately and correctly.
- Provide effective risk management during the receiving and movement of stock.
- Receive stock, quality check and process stock on system.
- Source stock according to requirements and ensure timeous availability.
FINANCE
- Execute work activities effectively and efficiently in order to maximise financial performance and profitability.
CLIENT/CUSTOMER
- Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
- Deliver work activities effectively to satisfy customers.
PEOPLE
- Attend training initiatives to improve work quality and enhance own skills.
- Own and live up to company values.
Qualifications and Experience
Minimum Experience
- 2-3 years experience in a similar environment
Minimum Qualification
- Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04
Minimum Requirements
- Computer Literacy Proficient
- Industry legislative compliance/ knowledge.
- Knowledge of automotive parts and warehouse environment
- Valid driver's license
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Job Outputs:
- Effectively handle all aspects of the customer’s check-out and check-in rental transaction in accordance with company, quality control, claims and accident procedures.
- Making, amending, cancelling and monitoring reservations as required.
- Provide excellent customer service, effectively assisting with customer queries.
- Various admin and general office duties, for example capturing fuel, VRV’s, non revs etc., following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, rental deposits, handing in and recording of all customers lost property recoveries from vehicles.
- Responsible for the security and quality control of vehicles and other company property.
- Identification and reporting of expired licenses, service due vehicle and any other issues not conforming to our quality standards.
- Adherence to good housekeeping and general cleanliness standards for branch environment.
- Other duties on request.
Qualifications and Experience
Minimum Experience:
- Minimum of 2 year front office/ customer service experience.
Minimum Qualification:
- NQF level 4 (Matric or equivalent)
Minimum Requirements:
- Code 8 driver’s license – must have at least 1 years driving experience.
- Computer literate.
- Essential to Note: The successful candidate must be willing to work overtime/shifts/weekends when required.
Skills and Personal Attributes
Competencies:
- Communication skills in English (verbal and written)
- Excellent interpersonal skills, articulate and well-spoken.
- Customer focus and the ability to demonstrate initiative.
- Excellent telephone and face-to-face customer relations and counter selling skills.
- Able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.
- Achieve high levels of accuracy and attention to detail.
- A team player that is effective in working with people of different cultures and backgrounds.
Method of Application
Use the link(s) below to apply on company website.
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