Fresh Jobs at Absa Group

Job Summary

Work within CTO Payments, leveraging specialist analysis tools, frameworks, techniques and practices to elicit, define and organize business requirements, across multiple stakeholder groups. Translate & document these business requirements into user stories & specifications (Full Stack, Cross System) detailing integration points, business & associated risk / opportunities to be realised. And following this analysis, work collaboratively within squads to ensure the business requirements are met through DevOps design & delivery activity & lead the application of testing processes & frameworks ensuring all products & services are effectively tested.

Job Description

Business complexity is determined by:

• Customer Impact
• Number of integration points:
  • Data
  • Teams to talk to
  • Systems
  • Enabling function
  • 3rd party vs. internal
• Complexity of business rules & Processes
• Level of operational readiness
• Introduction of new or changing old Tech (e.g. redo platforms)

Analysis (including Business Case)

• Proactively build relationships with business areas & DevOps teams to proactively develop expertise in the various business process.
• Apply analytical techniques to elicit and validate business (product & service) needs
• Translate elicited needs and knowledge acquired into user story format to be used by DevOps teams
• Prepare and prioritise the backlog of requirements for the user stories linked to the proposed solutions & or units of analysis
• Provide input into detailed solution roadmaps, business cases (e.g. effort estimations) & product & service visions (including detailed analysis requirements & solution scope)
• Define measures of success & key outcomes for various solutions / changes including detailed acceptance criteria for all features
• Define & execute testing requirements (pass or fail test cases)
• Document all systems analysis outcomes (requirements, test cases etc.) for specific solutions & support the documentation processes for system analysis for the broader team

Solution Design (within DevOps Context)

• Translate business requirements into detailed systems requirements. Detailed system requirements must include capabilities, interfaces and functionalities within and across technologies.
• Leverage business analysis & modeling tools and apply notation standards such as UML/BPMN to diagrammatically/visually document: business requirements, business processes, system processes & integration.
• Socialize and gain business approval for integrated requirements with key stakeholders
• Proactively learn & leverage knowledge on the organisations technical landscape, environment and broader architecture to systems requirements
• Work collaboratively with project / program teams, squads, scrum masters and engineers to define backlog, release & DevOps / project planning implications of the requirements (what should happen when)
• Continuously improve system requirements mapping (e.g. leverage input from questions asked etc. to consistently improve the quality of the requirements analysis for easier interpretation by the development teams)
• Work as part of the embedded DevOps team throughout the design process to review solution design (features and functionality)
• Facilitate resolution during development & testing phases for any change requirements

Solution Delivery & Testing (manual)

• Define & implement the manual testing strategy & test cases for various solutions (where it makes sense to do so)
• Define & validate quality & testing parameters (+/-) & plans for the solution (socialize & translate these to automation testing teams)
• Develop & implement manual testing frameworks and patterns for the solution
• Execute testing processes for various solutions (e.g. execute test cases, analyse results)
• Provide real time feedback to the DevOps teams on change requirements identified throughout the testing process
• Review & monitor system stability, resilience etc. throughout the testing process (e.g. integration) & in production
• Define & monitor overall backlog planning for effective solution delivery
• Provide Developer & User support during user acceptance testing

People

• Participate in peer reviews & problem solving within and across the broader team

Education And Experience Required

• 1+ years business & systems analysis experience
• Ability & aptitude for working in integrated multi-disciplinary teams
• Knowledge of Agile Methodology & working embedded within an Agile team / teams
• Banking domain experience, preferred.
• Experience in Systems Design & Integration
• Experience in Development
• Knowledge of Business Continuity Management & Disaster Recovery
• Knowledge of Governance, Compliance & Audit
• Information Systems Analyst certification from Institute for the Certification of Computing Professionals, expert level.

Education

• Bachelor's Degree: Information Technology

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Job Summary

• Work as part of an integrated (run & build) tribe in lower complexity environments to provide enterprise wide application support across multiple stakeholder groups by maintaining & optimizing enterprise-grade applications (tech products & services).

Job Description
Devops & Support

• Apply critical thinking, design thinking and problem solving skills to solve technical problems on existing applications
• Implement all configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
• Provide efficient and effective support of applications including continued development of the application and security, software patches, reliability, disaster recovery and ensure the application meets the business needs
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for production IT services to prevent and to minimize issues
• Maintain correct and current application documentation and making it available to application users
• Oversee application implementation and configuration, patches, upgrades and maintenance, and ensure that application performance meets agreed SLAs and OLAs
• Ensure minimal business operations impact due to upgrades and maintenance activities
• Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
• Manage applications throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services services
• Coordinate & communicate across Tribes & Squads (all businesses) to successfully complete application upgrades
• Coordinate with infrastructure & architecture teams to ensure that the impact of system / platform migrations on applications is minimised
• Develop and maintain knowledge in application functionality, user workflow, and business processes
• Develop sufficient knowledge of application infrastructure (server, network, security) & broader organization architecture to assist with application upgrades and troubleshoot issues
• Compile and maintain inventory of applications and related details
• Manage and provide support aligned to all SLA’s
• Develop the skills required to operate and maintain the technical products & services (applications)
• Ensure that a backup system for applications and files associated with business operations is in place
• Advise on software installation and upgrades, troubleshoot problems and provide resolutions.
• Work with Information Security teams to define and implement access permissions for applications
• Develop and maintain expertise in application functionality, user workflow, and business processes.
• Receive and screen user programming requests for new applications or modifications, and determine appropriate priority and response.
• Develop and communicate training and documentation for end users.
• Act as a liaison between business stakeholders and customers, external solution providers, and IT stakeholders for application support specific requirements
• Develop and / or assist with the development and / or execution of project plans for application upgrades
• Provide input to current and future application requirements to meet the organization's needs
• Prepare assessments for proposed applications, projects, and define appropriate integration and access requirements
• Maintain awareness of application risks and opportunities for improvement
• Identify and recommend application improvement to enhance capability and performance, and minimize costs.
• Ensure that application users are aware of the application capabilities for enabling their effective use
• Assess vendor proposals for appropriateness and compliance with organization and industry standards.
• Participate in development of Requests for Proposals (RFP) and vendor evaluation and contract management for IT applications services.
• Supervise and maintain the organization's repository of applications
• Help diagnose problems and resolve incidents / issues related to applications.
• Validate the known error database for application-related entries
• Work with Tech Centres of Enablement to define the operational activities related to the applications

Application Monitoring & Performance Management

• Monitor application modification requests and ensure best practices are being utilised
• Conduct diagnostic investigations of program errors, and implement or recommend solutions or methodologies for resolution.
• Maintain metrics of operational performance and evaluate trends
• Analyse business systems to determine effectiveness, identify inadequacies, inefficiencies and problems and recommend solutions

Governance, Risk & Control

• Enhance methods and procedures for collecting, analysing, and documenting application issues, and completing user change requests.
• Enhance IT processes for transitioning completed configurations from development to production.
• Plan and coordinate the processes for the provision of user applications and systems necessary for business operations.
• Define and maintain application assessment, development, and support standards, and work with other IT and business stakeholders to establish configuration and use guidelines.
• Provide inputs to availability and capacity management process for effective planning.

Education

• Bachelor's Degree: Information Technology

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Job Summary

• CTO Payments is looking for a Specialist QA Technical Tester

Job Description
Role requirements:

• The Technical Tester will be responsible for the planning and execution of technical test related activities for developed business applications, ensuring that they are effectively tested against agreed functional and non-functional requirements prior to, and post production deployment.
• Review, analyze and identify test requirements based on the functional and design specifications from technical documentation (Business/Development briefs, Use Case Diagrams, Architectures and/or Integration Documents) and ensure full understanding of individual deliverables.
• Working with Development & Product teams to understand the requirements and prepare QA documents pertaining to planning, design, implementation, execution and exit reporting.
• Proactively raise questions and seek resolution of outstanding clarifications required for testing.
• Create, document and maintain test plan/cases around new and existing business requirements and technical specifications.
• Execute and evaluate manual/automated test cases and report test results.
• Potential writing of custom test solutions (automated scripts, test harnesses, SQL scripts etc.) Hold and facilitate test plan/case reviews with Testing, Development & Product Teams.
• Ensure that validated deliverables meet functional and design specifications and requirements.
• Perform regression and ad-hoc testing of system components potentially affected by system changes.
• Actively participate in daily Scrum and project planning meetings.
• Working together with QA Manager and Test Lead to ensure that testing needs for all supported projects are met in a timely manner and that all software products meet the quality levels set by Business.
• Communicate with Product Owners to ensure all QA projects are managed, tracked and delivered to customer expectations with highest quality standards, within required timelines.
• Provide management with metrics, analysis, and other relevant reports regarding the quality of testing. Identify any potential quality issues per defined process and escalate immediately to management.
• Create and maintain constant communication and healthy working relationships between QA, Development and Product Teams.

Experience required:

• Prior programming work experience.
• Experience with performance engineering and load testing is a huge plus.
• Experience & expertise (Basic) in coding languages such as Java, C# and some experience- in software engineering / development
• Well versed in web services paradigms such as REST and protocols such as HTTP.
• Experience working on web applications and/or web-based technologies.
• Proficient in multiple forms of test approaches for application testing including functional, cross-browser compatibility, mobile, web service, and integration testing etc..
• Proficient in UNIX/Linux environments and shell scripting.
• Proficient in basic SQL operations such as joins and views.
• Experience with SOAP, REST, RPC or other client-server API testing.
• Experience in TFS, JIRA, and Confluence a plus.
• Experience in Git or other source code management systems.
• Comfortable in AGILE development environments and cross-functional team structures.
• Experience with end-to-end SDLC, testing methodologies and test phases, including unit, assembly, system, integration, regression testing.
• Strong work ethic and integrity.
• Strong analytical abilities, troubleshooting skills, and attention to detail.
• Demonstrated ability aptitude in logical and analytical thinking, as well as display strong problem solving skills.

Education

• Bachelor's Degree: Information Technology