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Job Purpose

• The Senior Manager: Administration will play a critical role in enabling all projects within Revenue Assurance to run according to the SLA commitments and deliver customer expectations.
• This role requires the incumbent to lead a large support team consisting of IT specialists (who interface with group Technology), procurement, reporting, logistics, billing, quality assurance and back-office administration.
• This role forms part of the core leadership team within Revenue Assurance that will take responsibility for ensuring the 3 business areas work seamlessly together to deliver on all new and existing bids and tenders; anticipate, monitor and reduce revenue leakage and ensure customer satisfaction and retention. 

Key Responsibilities 

Business Unit Leadership

• Work with Executive: Revenue Assurance and Senior Managers (Projects & Operations, Sales) to enable project delivery.
• Ensure streamlined interfaces between Administration and other teams across Cigicell.
• Provide regular feedback to Executive: Revenue Assurance and COO.
• Develop, inspire and lead the Administration team.

Project Management Support

• Ensure all project commitments and deadlines are met; communicate delays/issues.
• Maintain constant communication on roles, service levels, and expectations.
• Accurately track project elements to deliver monthly dashboards to senior leadership.

Processes

• Ensure accurate project tracking and insightful reporting.
• Manage accurate and timeous invoicing and payments for clients and Cigicell.
• Link invoices to project progress and delivery.
• Ensure systems support data cleanse projects.
• Provide weekly feedback at management committee meetings.
• Analyse support and project performance, recommending improvements at both project and portfolio level.

Efficiency & Accuracy

• Manage teams effectively, ensure logistics and planning meet SLAs, maintain accurate asset register and stock tracking,
• Ensure timeous and accurate capturing and invoicing.

Stakeholder Management:

• Manage internal/external communication and expectations,
• Build a culture of integrity and respect,
• Co-create solutions and hold stakeholders accountable,
• Update stakeholders regularly,
• Build trust through open dialogue and contribute actively to leadership meetings.

Requirements

Competencies

• Technical & Industry Knowledge – Familiarity with utility measurement and tracking devices, and related technologies.
• Client & Sector Understanding – Experience engaging with municipalities and Large Power Users, with insight into their needs and challenges.
• Project & Workstream Management – Ability to manage multiple, complex projects simultaneously with strong workflow and organizational skills.
• Collaboration & Communication – Excellent communication skills and proven ability to work effectively across diverse teams.
• Problem Solving & Service Orientation – Strong analytical skills with a client-focused approach to resolving challenges.

Education

• Bachelor’s degree or equivalent 3-year qualification.

Experience

• Minimum 8 years’ experience in Project Administration or back-office support, ideally within the Private Metering Industry.
• At least 2–3 years in a leadership or supervisory role.
• Exposure to utility measurement and tracking devices highly advantageous.
• Experience working with municipalities or Large Power Users strongly preferred.

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Job Purpose

• The Senior Manager: Operations & Projects will play a critical role in ensuring all projects within Revenue Assurance run within budget, according to the SLA commitments, are adequately documented and are aligned to customer expectations. 
• This role requires the incumbent to lead a large team of project resources, based on-site at customer premises, across multiple, complex deliverables.
• This role forms part of the core leadership team within Revenue Assurance that will take responsibility for ensuring the 3 business areas work seamlessly together to deliver on all new and existing bids and tenders; anticipate, monitor and reduce revenue leakage and ensure customer satisfaction and retention.

Key Responsibilities 

Project Business Unit Leadership

• Collaborate with the Executive: Revenue Assurance and senior managers to set roadmaps and workflows for all projects.
• Develop and maintain governance frameworks, templates, and standards.
• Provide regular status, risk, and resource updates to executives.

Project Management Office

• Oversee and coordinate all projects across locations and customers.
• Establish project structures and teams after SLA sign-off.
• Ensure roles, responsibilities, and deadlines are clear and tracked.

Client Engagement

• Conduct quarterly customer visits and attend monthly municipal meetings.
• Lead discussions to resolve misalignments and protect Cigicell’s interests.
• Produce accurate reports and dashboards for executives and clients.
• Analyse project performance and recommend improvements.

Resource & Capacity Planning

• Scope and allocate resources based on project needs and skills.
• Manage teams of project managers, coordinators, engineers, and specialists.
• Source temporary staff when needed.
• Provide coaching and support to project teams.
• Ensure timely, budget-compliant, and quality delivery.

Project Documentation

• Develop and maintain standardized project documentation (e.g., checklists, mandate documents, project plans, SLA summaries, reporting dashboards).
• Ensure comprehensive documentation for both internal and client-facing reporting.

Project & Stakeholder Management

• Apply project management best practices and governance consistently.
• Monitor budgets, timelines, risks, and resource utilization.
• Build strong stakeholder relationships through open communication.
• Promote integrity, respect, and collaboration in all engagements.
• Represent Revenue Assurance leadership team effectively.

Requirements

Competencies

• Technical & Industry Knowledge – Familiarity with utility measurement and tracking devices, and related technologies.
• Client & Sector Understanding – Experience engaging with municipalities and Large Power Users, with insight into their needs and challenges.
• Project & Workstream Management – Ability to manage multiple, complex projects simultaneously with strong workflow and organizational skills.
• Collaboration & Communication – Excellent communication skills and proven ability to work effectively across diverse teams.
• Problem Solving & Service Orientation – Strong analytical skills with a client-focused approach to resolving challenges.

Education

• A Bachelor’s degree (or equivalent 3-year qualification).

Experience

• 8+ years of experience managing large-scale projects within the Private Metering Unit industry, with at least 2–3 years in management.
• Strong background working with utility measurement and tracking devices and/or municipalities or Large Power Users.
• Demonstrated ability to manage multiple workstreams, build effective governance, and deliver results.